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Do brokers use bots for support staff

  • Post #1
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  • First Post: Nov 21, 2017 9:21am Nov 21, 2017 9:21am
  •  kk100
  • Joined Nov 2016 | Status: Member | 632 Posts
Do fx brokers use bot's for support staff ? If I use a chat window.

So many times I get stupid answer, no answer, or answer not related question or support "bot" didn't read your question well.

The quality of support are most of the time really bad, and not worth of time to waiste.

Are chat support staff so under educated.

Software could do better job, if it use a good knowledge base.
  • Post #2
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  • Nov 22, 2017 7:06pm Nov 22, 2017 7:06pm
  •  billytt
  • Joined Feb 2009 | Status: Member | 25,867 Posts
Quoting kk100
Disliked
Do fx brokers use bot's for support staff ? If I use a chat window. So many times I get stupid answer, no answer, or answer not related question or support "bot" didn't read your question well. The quality of support are most of the time really bad, and not worth of time to waiste. Are chat support staff so under educated. Software could do better job, if it use a good knowledge base.
Ignored
Try and use a reputable broker.
Some answers can be answered by bot but a good broker will have a human at hand.
SEE LINE,TRADE LINE..PRICE HAS TO GO SOMEWHERE,,, PRICE WILL GO SOMEWHERE.
 
 
  • Post #3
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  • Last Post: Nov 23, 2017 12:29am Nov 23, 2017 12:29am
  •  amarfx
  • | Joined Apr 2008 | Status: Member | 350 Posts
Some nano rep based product does them, not all, btw bot based support system is pretty useless to real life scenario
 
 
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