Do brokers use bots for support staff

Do fx brokers use bot's for support staff ? If I use a chat window.

So many times I get stupid answer, no answer, or answer not related question or support "bot" didn't read your question well.

The quality of support are most of the time really bad, and not worth of time to waiste.

Are chat support staff so under educated.

Software could do better job, if it use a good knowledge base.

Try and use a reputable broker.
Some answers can be answered by bot but a good broker will have a human at hand.

Some nano rep based product does them, not all, btw bot based support system is pretty useless to real life scenario