Broker Down Again (Merged threads)

InterbankFX Broker Crashes Again. This is beginning to be a recurring theme with this broker!! Be Careful

System Down Again!! That's it i'm leaving!!

Please wait for a site operator to respond.
http://server.iad.liveperson.net/hcp...o/chatinfo.gifYou are now chatting with 'Client Services'
Client Services: Hello, my name is Jared, how may I help you?
you: You down again? it's hard to trade like this
Client Services: do you ahve a ticket you would like us to clos
Client Services: ??
you: No I just want my service to work properly
Client Services: if not we can help you latter on

I'm debating on leaving InterbankFX in favor of another MT4 trader. Probably FXDD, MIG, North Finance or FiboGroup. IBFX has consistently had 4-6 hours of downtime per week on their MT4 platform. They keep promising a working version, but it doesn't seem to be getting any better.

Can anyone recommend one of the other MT4 Mini-Account brokers?

P.S. - Apologies if this is a repeat of a previous thread.

Are you guys on demo or live?

I'm not having problems with them ... live account.

I'm MT4 Live Mini Account.

I just left interbankfx for fxdd. I'm pleased so far. Great spreads. I had some execution problems, but, it was the result of a configuration issue. They were very good about getting it fixed quickly, even calling me a couple times without my asking for a callback. They were a little slow getting my accounts setup, but, those issues were worked out as well.

My broker is MIG. I'm happy with them so far. Their service is good, their spreads are low (2 pips in many cases), and I've never encountered such problems. However, if you want to open a mini account the minimum deposit is USD 2000. They're also located in Switzerland so you'll face more paper work comparing to American companies. Check them out. You may like them (their live server is a little bit slower than their demo server).Good Luck

I pulled my account from InterbankFX after my emails to their management team over the fact that their production system was going offline several times a day went completely unanswered, that the MT4 platform had no working news feed (though that was never divulged when I signed up) and that their "Technical Support" people had NO CLUE about anything. You would ask them "When will you have a working news feed?" and they would invariably reply "We're working on it and hope to have it in a couple of weeks". This was the exact same response I got to this question over a 5 month period.

I would stay very far away from IBFX as I feel they are in this for a quick buck and do not give a s*it about their clients.

- Ian

I agree they don't know how to handle customer problems!

A few quotes from their Customer forum:

""Just a reminder guys...

If you have an urgent issue or a problem that cannot wait... Please contact our support department by live chat, email or phone.

Neither Patrick nor I work in support. We both work in other departments and are here because we want to help build a great community.

Please do not send me 7 PM's on a Sunday chewing me out and berating my poor customer service skills - that will only make me crabby and get you banned from our board.

http://www.mistigri.net/IBFX/images/...icon_smile.gif Marilyn""

And Another:

""We are here to help but I won't take that attitude from you guys ... Please keep your post polite. Even if we messed up, even if you are pissed off, which I can understand http://www.mistigri.net/IBFX/images/.../icon_wink.gif

What problem are you talking about, give us some info ... I don't see anything wrong ( not to say that there isn't but ... ) how long was it down for?
_________________
Patrick http://www.mistigri.net/IBFX/images/...on_mrgreen.gif ""

I've never seen anything like it before!