Today i got reply from exness Case ID PMT0000236438 in which these scam peoples rejected to bring me compensation for my loss by making stories that servers were working fine and my order got stopout.
I did not understand where the server comes here in which question was payment system was not working on right time.
Also sent terms and conditions that please note 24hrs time is mentioned for all deposits.
but when you chose to deposit by perfectmoney it shows
""Terms
Average payment time Instant
Fee0%"
When user using the payment system from long time and funds always get created instantly then he will keep in mind that when he need it will be done same like that not 24hrs.
I request all over the world traders to stay out of this scam broker who manitpulates market too much during news and when peoples need to trade during news like a scammer he decreases leverage from 1:2000 to 1:100 and disables most of the clients most used payment systems this trick so that peoples lose total money.
This is what reply sent by mail can be seen.
""Apart from that, we understand that you had unrestricted control over the trading account while the orders were being held open, as the trading server Exness-Real32 was properly executing clients’ requests at the time. Therefore, the orders in question and all trading activity could have been managed from inside the MetaTrader4 platform.
Furthermore, the execution of the orders was carried out correctly by the trading server, therefore no compensation claims arising from such execution may be satisfied.
If you have any other questions, please do not hesitate to let us know.
Best regards,
Devin C
Exness | Complaints Specialist
- Post #2,481
- Quote
- Oct 19, 2024 2:33am Oct 19, 2024 2:33am
- | Joined Jun 2016 | Status: Member | 37 Posts
- Post #2,482
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- Last Post: Oct 19, 2024 3:42am Oct 19, 2024 3:42am
- | Joined Jun 2016 | Status: Member | 37 Posts
I applied to terminate my account with this greedy broker who disables payment systems during high impact news and decreases leverage to very low automatically of accounts and manipulate markets. Exness did not refunded my 900$ as a result I am closing my account with this scam broker and chose other one.
This is my case id for the reason of account closer Your case number is - 11022914
when client funding 35k dollars and broker can't accept his fault even one time to bring just 500-600$ rebate its very cheap and scam peoples.