This is a conversation I had with my Broker Today. Some my find this interesting and hopefully helpful. This Business can be difficult.
https://server.iad.liveperson.net/hc...o/chatinfo.gifPlease wait for a site operator to respond.
https://server.iad.liveperson.net/hc...o/chatinfo.gifYou are now chatting with 'Kelly'
Kelly: Thank you for completing our pre-chat survey. Now that I have your information, how may I assist you today?
you: first i would like to say that i am an fxcm.uk customer so if i need transferred i understand
you: hello?
you: anyone there?
Kelly: Yes, I apologize for the wait.
Kelly: How may I assist you?
you: okay, i have noticed a problem with the dealing rate quotes on the MT4 platform
you: after news events and they freeze for a period of time but only on my Live account
you: the demo account i have (also yours) never stops
Kelly: No problem, Jamin, please allow me a moment to have a Trading Specialist better assist you.
https://server.iad.liveperson.net/hc...o/chatinfo.gifPlease wait while I transfer the chat to the best suited site operator.
https://server.iad.liveperson.net/hc...o/chatinfo.gifYou are now chatting with 'FXCM£5'
FXCM£5: Hi Jamin, this is Michael.
you: hello
FXCM£5: I see your question.
FXCM£5: Just one moment.
FXCM£5: Around major economic releases, like Non Farm Payroll, prices will widen a bit for a short period of time as market makers on our system widen to protect themselves, but then it will quickly return to normal.
you: yes i am fully aware of that fact that is not what i am talking about
FXCM£5: During these times of illiquidity if our liquidity providers are not streaming prices through to us we neither can stream prices on to our customers.
you: then how are you able to maintain the feed to your demo accounts at the same time the live are not working?
FXCM£5: The demo price feed is slightly different than that of the live price feed in that there isn't need for it to be executed on with live funds with a live liquidity provider.
FXCM£5: If you'd like, we would be happy to call you about this if that'd be easier as well.
you: i see, but that still leaves me with a question. I have been in contact with another trader(also with FXCM) that uses the Trading Station and his Live Quotes have never frozen. I've watched them myself. So would I be better served continuing to use the Demo Account and move to The Trading Station?
FXCM£5: May I just give you my opinion?
you: please do i am not angry I would just like to know what i need to accept while i continue to trade
FXCM£5: I understand that.
FXCM£5: Realistically they're on the same price feed (ie, same servers). The MT4 platform does have to utilize the resources of a third party. The
FXCM Trading Station does not. Rates that are 'greyed out' or untradeable can occur on either platform. I find it to be less on the FXCM Trading Station in my opinion.
you: thank you
https://server.iad.liveperson.net/hc...o/chatinfo.gifPlease wait for a site operator to respond.
https://server.iad.liveperson.net/hc...o/chatinfo.gifYou are now chatting with 'Kelly'
Kelly: Thank you for completing our pre-chat survey. Now that I have your information, how may I assist you today?
you: first i would like to say that i am an fxcm.uk customer so if i need transferred i understand
you: hello?
you: anyone there?
Kelly: Yes, I apologize for the wait.
Kelly: How may I assist you?
you: okay, i have noticed a problem with the dealing rate quotes on the MT4 platform
you: after news events and they freeze for a period of time but only on my Live account
you: the demo account i have (also yours) never stops
Kelly: No problem, Jamin, please allow me a moment to have a Trading Specialist better assist you.
https://server.iad.liveperson.net/hc...o/chatinfo.gifPlease wait while I transfer the chat to the best suited site operator.
https://server.iad.liveperson.net/hc...o/chatinfo.gifYou are now chatting with 'FXCM£5'
FXCM£5: Hi Jamin, this is Michael.
you: hello
FXCM£5: I see your question.
FXCM£5: Just one moment.
FXCM£5: Around major economic releases, like Non Farm Payroll, prices will widen a bit for a short period of time as market makers on our system widen to protect themselves, but then it will quickly return to normal.
you: yes i am fully aware of that fact that is not what i am talking about
FXCM£5: During these times of illiquidity if our liquidity providers are not streaming prices through to us we neither can stream prices on to our customers.
you: then how are you able to maintain the feed to your demo accounts at the same time the live are not working?
FXCM£5: The demo price feed is slightly different than that of the live price feed in that there isn't need for it to be executed on with live funds with a live liquidity provider.
FXCM£5: If you'd like, we would be happy to call you about this if that'd be easier as well.
you: i see, but that still leaves me with a question. I have been in contact with another trader(also with FXCM) that uses the Trading Station and his Live Quotes have never frozen. I've watched them myself. So would I be better served continuing to use the Demo Account and move to The Trading Station?
FXCM£5: May I just give you my opinion?
you: please do i am not angry I would just like to know what i need to accept while i continue to trade
FXCM£5: I understand that.
FXCM£5: Realistically they're on the same price feed (ie, same servers). The MT4 platform does have to utilize the resources of a third party. The
FXCM Trading Station does not. Rates that are 'greyed out' or untradeable can occur on either platform. I find it to be less on the FXCM Trading Station in my opinion.
you: thank you