Here is conversation i just had with north finance live chat service.
Welcome to NorthFinance Live Assistance. Please wait for a NorthFinance representative to respond. You are next in the queue.
https://server.iad.liveperson.net/hc...o/chatinfo.gifYou are now chatting with 'NorthFinance Support Team'
NorthFinance Support Team: Hello, Im Simona, May I have your name and account number please?
you: Hello, Edward Burroughs, I have just opened an account today, and have recieved confirmation of ID documents but cannot access the wire deposit forms.Please assist.
NorthFinance Support Team: what error do you get?
you: i havent recieved a live account number so I tried the demo number, but this returned the "wrong account" error.the email I got said I could fund my account but did not give the number or a temporary password.
NorthFinance Support Team: you have to use a real account sir
NorthFinance Support Team: not a demo
you: Yes I have registered a real account and sent the relavent documents which have been confirmed by your sales team.However I cannot access the "real" server in order to create an account.
you: Here is what the email said
you: Dear Mr Burroughs Thank you for sending your documents, your account will be activated during office hours for account number Please fund your account in order to start trading Please do not hesitate to email us for any further assistance. Kind regards, Alison North Finance Support Team
NorthFinance Support Team: sir did you try to login in the real platform
NorthFinance Support Team: with the real password and account number
NorthFinance Support Team: your account will be activated tomorrow
NorthFinance Support Team: during the working hours
you: I havent been supplied with a real password and account number and dont know how to create one
NorthFinance Support Team: this is an email for confirmation
NorthFinance Support Team: file>login
you: does this mean a number will be sent tommorow
you: I have tried this previously but can only access the demo server
NorthFinance Support Team: it mean that you can fund your account and start trading
NorthFinance Support Team: you have to be activated
you: but I have no account number?
you: will the number be supplied when the account is activated?
NorthFinance Support Team: go to file>open an account
NorthFinance Support Team: after register you will have an account number and password
you: yes it only shows the demo server
you: a previous email gave an ip for the real server but i cannot switch to it
NorthFinance Support Team: please download again in a different area and in a different name
NorthFinance Support Team: Please find below link in order to open a real account
NorthFinance Support Team: http://www.northfinance.com/eng/open-real-account/
you: will i have to resend ID documents?
NorthFinance Support Team: sir when did you open an account with us?
you: today.will the ID docs take some time to process?
NorthFinance Support Team: tomorrow during the working hours you will be activated
NorthFinance Support Team: may i have your email address
you: [email protected]
NorthFinance Support Team: ok
NorthFinance Support Team: hold one
you: thanks
NorthFinance Support Team: Thank you for the chat, Bye for now!
NorthFinance Support Team: sir, your account number is {Account number Removed, by Moderator}
NorthFinance Support Team: sorry
NorthFinance Support Team: for that
NorthFinance Support Team: you have an account number
NorthFinance Support Team: you are register with us
NorthFinance Support Team: but you are not activated
NorthFinance Support Team: you know the password
NorthFinance Support Team: try to login
you: Ok thankyou, will i be able to access the personal cabinet when this number is activated
NorthFinance Support Team: you have to know your VAC
NorthFinance Support Team: for personal cabinet
you: excellent now i see ill try that
NorthFinance Support Team: when you register with us you create a password
you: yes i know it i thought it was the same as acc password. my mistake
NorthFinance Support Team: May I help you with anything else?
you: will this work from tommorrow
NorthFinance Support Team: you will get an replay by email, that your account has been activated
NorthFinance Support Team: but you can start fund your account
you: so i should be able to access personal cab now?
NorthFinance Support Team: yes sir
NorthFinance Support Team: with your VAC code
you: i have just tried but i does not work
you: any ideas
NorthFinance Support Team: you have to try again sir
NorthFinance Support Team: if you know the VAC for the real account
you: i just tried but no luck
NorthFinance Support Team: please put the real one
you: yes i just gave it today
you: will a temporary one be sent when the account is activated
NorthFinance Support Team: the only person ho knows the VAC is you sir
NorthFinance Support Team: you know your VAC
NorthFinance Support Team: you create the VAC
you: yes I know it. but it doesnt work with the number 47845
you: this is the problem
NorthFinance Support Team: dear sir, this is your account number
NorthFinance Support Team: not the VAC
NorthFinance Support Team: did you use our demo platform?
you: yes i understand that i put in 47845 and the VAC
you: I cannot change the server
NorthFinance Support Team: the server for real account is real.northfinance.com:443
you: i have been supplied with i.p 83.220.163.100:443. but what to with it
NorthFinance Support Team: please put the real server
NorthFinance Support Team: real.northfinance.com:443
you: the platform wont allow me to do that
you: it still says demo even on this server so i assume it cannot connect
NorthFinance Support Team: you are in the real platform sir
NorthFinance Support Team: or the demo one
you: demo, but it wont let me change this is the original problem
NorthFinance Support Team: Please find below link in order to open a real account
NorthFinance Support Team: http://www.northfinance.com/eng/open-real-account/
you: ok ill try again.
you: Thanks, bye
Welcome to NorthFinance Live Assistance. Please wait for a NorthFinance representative to respond. You are next in the queue.
https://server.iad.liveperson.net/hc...o/chatinfo.gifYou are now chatting with 'NorthFinance Support Team'
NorthFinance Support Team: Hello, Im Simona, May I have your name and account number please?
you: Hello, Edward Burroughs, I have just opened an account today, and have recieved confirmation of ID documents but cannot access the wire deposit forms.Please assist.
NorthFinance Support Team: what error do you get?
you: i havent recieved a live account number so I tried the demo number, but this returned the "wrong account" error.the email I got said I could fund my account but did not give the number or a temporary password.
NorthFinance Support Team: you have to use a real account sir
NorthFinance Support Team: not a demo
you: Yes I have registered a real account and sent the relavent documents which have been confirmed by your sales team.However I cannot access the "real" server in order to create an account.
you: Here is what the email said
you: Dear Mr Burroughs Thank you for sending your documents, your account will be activated during office hours for account number Please fund your account in order to start trading Please do not hesitate to email us for any further assistance. Kind regards, Alison North Finance Support Team
NorthFinance Support Team: sir did you try to login in the real platform
NorthFinance Support Team: with the real password and account number
NorthFinance Support Team: your account will be activated tomorrow
NorthFinance Support Team: during the working hours
you: I havent been supplied with a real password and account number and dont know how to create one
NorthFinance Support Team: this is an email for confirmation
NorthFinance Support Team: file>login
you: does this mean a number will be sent tommorow
you: I have tried this previously but can only access the demo server
NorthFinance Support Team: it mean that you can fund your account and start trading
NorthFinance Support Team: you have to be activated
you: but I have no account number?
you: will the number be supplied when the account is activated?
NorthFinance Support Team: go to file>open an account
NorthFinance Support Team: after register you will have an account number and password
you: yes it only shows the demo server
you: a previous email gave an ip for the real server but i cannot switch to it
NorthFinance Support Team: please download again in a different area and in a different name
NorthFinance Support Team: Please find below link in order to open a real account
NorthFinance Support Team: http://www.northfinance.com/eng/open-real-account/
you: will i have to resend ID documents?
NorthFinance Support Team: sir when did you open an account with us?
you: today.will the ID docs take some time to process?
NorthFinance Support Team: tomorrow during the working hours you will be activated
NorthFinance Support Team: may i have your email address
you: [email protected]
NorthFinance Support Team: ok
NorthFinance Support Team: hold one
you: thanks
NorthFinance Support Team: Thank you for the chat, Bye for now!
NorthFinance Support Team: sir, your account number is {Account number Removed, by Moderator}
NorthFinance Support Team: sorry
NorthFinance Support Team: for that
NorthFinance Support Team: you have an account number
NorthFinance Support Team: you are register with us
NorthFinance Support Team: but you are not activated
NorthFinance Support Team: you know the password
NorthFinance Support Team: try to login
you: Ok thankyou, will i be able to access the personal cabinet when this number is activated
NorthFinance Support Team: you have to know your VAC
NorthFinance Support Team: for personal cabinet
you: excellent now i see ill try that
NorthFinance Support Team: when you register with us you create a password
you: yes i know it i thought it was the same as acc password. my mistake
NorthFinance Support Team: May I help you with anything else?
you: will this work from tommorrow
NorthFinance Support Team: you will get an replay by email, that your account has been activated
NorthFinance Support Team: but you can start fund your account
you: so i should be able to access personal cab now?
NorthFinance Support Team: yes sir
NorthFinance Support Team: with your VAC code
you: i have just tried but i does not work
you: any ideas
NorthFinance Support Team: you have to try again sir
NorthFinance Support Team: if you know the VAC for the real account
you: i just tried but no luck
NorthFinance Support Team: please put the real one
you: yes i just gave it today
you: will a temporary one be sent when the account is activated
NorthFinance Support Team: the only person ho knows the VAC is you sir
NorthFinance Support Team: you know your VAC
NorthFinance Support Team: you create the VAC
you: yes I know it. but it doesnt work with the number 47845
you: this is the problem
NorthFinance Support Team: dear sir, this is your account number
NorthFinance Support Team: not the VAC
NorthFinance Support Team: did you use our demo platform?
you: yes i understand that i put in 47845 and the VAC
you: I cannot change the server
NorthFinance Support Team: the server for real account is real.northfinance.com:443
you: i have been supplied with i.p 83.220.163.100:443. but what to with it
NorthFinance Support Team: please put the real server
NorthFinance Support Team: real.northfinance.com:443
you: the platform wont allow me to do that
you: it still says demo even on this server so i assume it cannot connect
NorthFinance Support Team: you are in the real platform sir
NorthFinance Support Team: or the demo one
you: demo, but it wont let me change this is the original problem
NorthFinance Support Team: Please find below link in order to open a real account
NorthFinance Support Team: http://www.northfinance.com/eng/open-real-account/
you: ok ill try again.
you: Thanks, bye
