I'm guessing they had to restore from a backup or something, thus the mysterious open trades....both are trades I made and closed in the last day or so...
I still have no connection though...
I still have no connection though...
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Dislikedcan anyone from MB tell us at least what is happening on the metatrader live server? I have a friend who has a live navigator account and he never encountered any disconnection. . .
is it safer to just switch to a navigator account?Ignored
DislikedAlways better to be on Navigator...it's their own platform and rarely has issues, plus...many more order types.Ignored
DislikedGroup:
I am not ignoring your post, but I don't have all the answer yet. Please know we are working deligently to correct the issue including fixing your balances, positions and connections and once I know more I'll provide eveyone with a full report.Ignored
DislikedGroup-
Please be aware of the following while we work to correct the issue.
If you have T/P ONLY (no S/L) on a trade, those limit orders are sitting on the ECN, so if that price hit, you are filled even if Meta isn’t showing it. You can check this by logging into our website and viewing your account statements on-line in real time.
If you have S/L ONLY or S/L with T/P, the order is held in Meta and would not have executed if the price hit because of the disconnect.
If you have a PENDING LIMIT ORDER to enter a trade, it would also be sitting...Ignored
DislikedMy understanding from others brokers was that SL was held in the broker, and only TSL trailing stop loss required that the platform was running. Now you are saying that a regular hard SL needs MT4 running too? Makes no sense.Ignored
DislikedIf that is the case, BS and cruel indeed, and time to get another broker. The issue should whether the order is sitting in the ECN or only on MT4, regardless of whether they are limit or market. Usually and unless there is additional functionality provided by the broker for you to choose otherwise, a limit order (both TP and SL) becomes a market order once the limit price is hit, that is why there is slippage, otherwise there should be no slippage at all. Only a Trailing Stop Loss should require that MT4 be running, as it is MT4 that modifies the...Ignored
DislikedMy understanding from others brokers was that SL was held in the broker, and only TSL trailing stop loss required that the platform was running. Now you are saying that a regular hard SL needs MT4 running too? Makes no sense.Ignored
We are working to resolve the problem on the Meta end and hope to have it fixed shortly.
DislikedIf that is the case, BS and cruel indeed, they slip you on the loss but not on the profit in a fast moving marekt in your favor?, if this is the case, time to get another broker. The issue should whether the order is sitting in the ECN or only on MT4, regardless of whether they are limit or market. Usually and unless there is additional functionality provided by the broker for you to choose otherwise, a limit order (both TP and SL) becomes a market order once the limit price is hit, that is why there is slippage, otherwise there should be no slippage...Ignored