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  • #2,901
  • Jan 8, 2009 11:17am Jan 8, 2009 11:17am
Hi, Walad.

This was a concern that Justin addressed back in August.

http://www.forexfactory.com/showpost...postcount=2385

I'm sure he'll update us soon with any changes (if any) that may have occurred since then.

Edit: oops, I see you're online now, Justin. Didn't mean to step on any toes.
  • #2,902
  • Jan 8, 2009 11:19am Jan 8, 2009 11:19am
Quoting opie999
Hi, Walad.

This was a concern that Justin addressed back in August.

http://www.forexfactory.com/showpost...postcount=2385

I'm sure he'll update us soon with any changes (if any) that may have occurred since then.
Thank you... I was just considering to rewrite this response or dig it up from my previous post, you just saved me some time.

Wal...let me know if you have any questions regarding this.
  • #2,903
  • Jan 8, 2009 11:25am Jan 8, 2009 11:25am
Just a reminder:

Date: January 8th, 2009

Start Time: 9:00 PM EST

This Webinar will go over the basic functionality of the MBT Navigator platform. The topics will include set up, overall features, preferences, basic order entry, and a question and answer session. We look forward to your attendance at this event!

To register, please visit; http://mbtrading.com/webinars.aspx

*This webinar will not discuss MetaTrader.

Regards,
  • #2,904
  • Jan 8, 2009 11:59am Jan 8, 2009 11:59am
Justin,

1. In the Navigator platform, the P/L shows the profit/loss BEFORE dedcuting the commission. There should be another column that should show the net profit after commissions (both ways) so that the trader can decide if he/she made a net profit and it is profitable to close the position or not yet.

2. The NAV does not provide any means to browse the closed positions in order to analyze how each one went with respect to its associated net P/L. The OrderBook screen is too detailed to the extent it becomes pointless. Now, if you refer me to the statement in order to look up such info, that would be inconvient given that I have to log into the Web in order to obtain it.

Hope we see some improvement in that direction as I believe that the NAV is a powerful tool albeit the tiny shortcomings it has.
  • #2,905
  • Jan 8, 2009 1:38pm Jan 8, 2009 1:38pm
Quoting Walad100100
Justin,

1. In the Navigator platform, the P/L shows the profit/loss BEFORE dedcuting the commission. There should be another column that should show the net profit after commissions (both ways) so that the trader can decide if he/she made a net profit and it is profitable to close the position or not yet.

2. The NAV does not provide any means to browse the closed positions in order to analyze how each one went with respect to its associated net P/L. The Order Book screen is too detailed to the extent it becomes pointless. Now, if you refer...
1. You can add a commissions column to the Positions window, but the feature you are seeking is not available. If you know your commission schedule, aprox. $5.00 per trade, then you'll know you need to make "X" to cover the cost of the trade.

2. For closed positions you can view your trades real-time in your online statements. These statements can be accessed through the Navigator by going to 'Navigate', reports.

You can remove columns in the OrderBook as I have done to only show you what you consider relevant.
  • #2,906
  • Jan 8, 2009 5:52pm Jan 8, 2009 5:52pm
Hello Justin,

I'm experiencing some issues with my demo MT4, thought I'd ask about it here so that all might benefit from the answers.

At 17:00 hrs today MT4 went off line for 43 minutes. Was this a regular maintenance shut down of which we should all be aware?

Since coming back on line I have been unable to place a stop loss, take profit or close order, being told "Off quotes" and that I should "Please verify operation parameters and try again later". My +14 pips are currently rushing towards - territory. Any ideas, or just teething troubles?
TTFN Merlyn
  • #2,907
  • Jan 8, 2009 6:32pm Jan 8, 2009 6:32pm
Goto the website and fire up the online chat to get them to delete the orders. it happens every time they shut the platform down for updates. They had to clear mine again this morning.

Quoting Merlyn
Hello Justin,

I'm experiencing some issues with my demo MT4, thought I'd ask about it here so that all might benefit from the answers.

At 17:00 hrs today MT4 went off line for 43 minutes....
  • #2,908
  • Jan 8, 2009 6:35pm Jan 8, 2009 6:35pm
Quoting Fulltime247
Goto the website and fire up the online chat to get them to delete the orders. it happens every time they shut the platform down for updates. They had to clear mine again this morning.
Thank you Fulltime.
TTFN Merlyn
  • #2,909
  • Jan 8, 2009 8:29pm Jan 8, 2009 8:29pm
Quoting Merlyn
Thank you Fulltime.
Merlyn,

Please be aware. We are constantly updating the environment with new code, and we do it in test every day or two as needed. We try to do it at 5 pm EST when EOD rollover occurs. This can lead to extended downtime, and it will mess up some existing orders. This will be going on for weeks while we are in Beta, and it might not only occur at 5 pm EST, although that is the most common time.

Live environment updates (for Beta users) will only occur on the weekend to prevent disruption.

Also, please be aware that unlike our Nav environment, the Meta DEMO environments no longer have midnight maintenance. We are working diligently to move our Live environments to a point that all maintenance will occur at 5 pm EST on EOD rollover, thus eliminating the dreaded “midnight maintenance.” That’s one of the things that will be completed before we come off Beta.
  • #2,910
  • Jan 8, 2009 8:37pm Jan 8, 2009 8:37pm
Thank you Justin,

I managed to get a response from live chat who explained that to me. Will the stuck positions be cleared on the 15th or are they now stuck there for the duration?
TTFN Merlyn
  • #2,911
  • Jan 8, 2009 9:12pm Jan 8, 2009 9:12pm
Quoting Merlyn
Thank you Justin,

I managed to get a response from live chat who explained that to me. Will the stuck positions be cleared on the 15th or are they now stuck there for the duration?
They should be able to clear it for you through Live Support.
  • #2,912
  • Jan 9, 2009 12:14am Jan 9, 2009 12:14am
mbt doesn't support that does it?

they can't wok together...am I corect?
  • #2,913
  • Jan 9, 2009 2:01am Jan 9, 2009 2:01am
Hello Justin, can i have access to recent webinar where you discussed the future of MBT?
Sorry for my english. English is not my native language
  • #2,914
  • Edited 7:01am Jan 9, 2009 6:32am | Edited 7:01am
Justin,

Several times, I reported serious bugs with the new web site when using IE (7 and even 8 beta). One can understand that since it is a new site, bugs are always expected and MBT developers are working on redressing them. However, what I got was a bit disappointing as the solution they proposed is to download Firefox browser and use it to surf the web site! (like if it is an odd thing to use IE!). For the record, the new site is built using the ASP.NET technology, from Microsoft, and accordingly the least problems should be witnessed is with IE.

What bugs?
1. Try to visit any web site and scroll. After a few seconds, the page scrolls back unexpectedly.

2. If you keep any page open long enough (e.g., more than 10-15 minutes) you will get a pop up error message that states that there is an Exception error and the server is returning an error code (503). If I recall things correctly, it is a time-out message from the server. Time-out for what?!


3. Until this moment, I am failing to complete my online application due to different sort of errors that I get in the middle, which forces me to restart over.


I tried the web site from 4 different computers at different places. The same result.


Did anyone with IE have the same experience?
  • #2,915
  • Jan 9, 2009 8:39am Jan 9, 2009 8:39am
Quoting Walad100100
Justin,

Several times, I reported serious bugs with the new web site when using IE (7 and even 8 beta). One can understand that since it is a new site, bugs are always expected and MBT developers are working on redressing them. However, what I got was a bit disappointing as the solution they proposed is to download Firefox browser and use it to surf the web site! (like if it is an odd thing to use IE!). For the record, the new site is built using the ASP.NET technology, from Microsoft, and accordingly the least problems should be witnessed is...
Similar issues with FireFox.
TTFN Merlyn
  • #2,916
  • Jan 9, 2009 9:23am Jan 9, 2009 9:23am
Quoting Walad100100
Justin,

Several times, I reported serious bugs with the new web site when using IE (7 and even 8 beta). One can understand that since it is a new site, bugs are always expected and MBT developers are working on redressing them. However, what I got was a bit disappointing as the solution they proposed is to download Firefox browser and use it to surf the web site! (like if it is an odd thing to use IE!). For the record, the new site is built using the ASP.NET technology, from Microsoft, and accordingly the least problems should be witnessed is...
Nope.
  • #2,917
  • Jan 9, 2009 9:33am Jan 9, 2009 9:33am
yes, the website really sucks with those bugs (I kinda like the old one, with no fashion show, just facts and instrutions). And you know what, it take me almost 1 minute to load the website while it took 10 secs with the old one. (I am using IE 7, IE 6 will be worse)

Regarding to MT4, Hey Justin, do you know how to log in with multiple computers using one demo account. Your guys told me to copy the key file to target PCs, but I tried several days still no success and waste a few accounts. I just really can't figure out why your firm put on this thing, for security reason? I think your security policy is already far more ahead among retail forex industry.

Looking forward to your reply
regards
Zkf
  • #2,918
  • Jan 9, 2009 11:14am Jan 9, 2009 11:14am
Quoting Zkf
yes, the website really sucks with those bugs (I kinda like the old one, with no fashion show, just facts and instrutions). And you know what, it take me almost 1 minute to load the website while it took 10 secs with the old one. (I am using IE 7, IE 6 will be worse)
You using dial-up? Everything flies open for me on Firefox or IE 7.
  • #2,919
  • Jan 9, 2009 11:24am Jan 9, 2009 11:24am
Quoting Walad100100
Did anyone with IE have the same experience?
Same here, IE 7, ADSL connection. Wrote to the support about impossibility to submit the on-line application, never got a response.
sans peur et sans reproche
  • #2,920
  • Jan 9, 2009 11:29am Jan 9, 2009 11:29am
Quoting Zkf
yes, the website really sucks with those bugs (I kinda like the old one, with no fashion show, just facts and instrutions). And you know what, it take me almost 1 minute to load the website while it took 10 secs with the old one. (I am using IE 7, IE 6 will be worse)

Regarding to MT4, Hey Justin, do you know how to log in with multiple computers using one demo account. Your guys told me to copy the key file to target PCs, but I tried several days still no success and waste a few accounts. I just really can't figure out why your firm put on this...
Site’s pretty fast to me. I can’t find a page that takes more than a couple of seconds to come up.

Regarding the MT4 RSA key (this is a Metatrader feature, not something that I we added…if your other broker didn’t turn it on then your information was a lot less secure), did you have your password reset after you copied the key to the second computer? Please see our Meta FAQ page.
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