Worldwidemarkets is Scam
I am unveiling today the market maker “WorldWide Markets”which licensed in Virgin British Islands. I am highlighting the fraud and the steal which is done in last February under the price manipulationand the delay of the customer service.
On Wednesday 11-Jan-2017, the broker deleted all my profits as there was “Off Quote”. The customer support contacted me via Skype for deleting all the profits by not more than one hour (speed and accuracy in deleting the client’s profits)
This was the company's message represented by customer service, as a problem with the price provider!
http://www.borsaat.com/vb/uploaded/7310_1494268521.png
As the agreement with any broker, if there is a problem with the price provider, the broker will remove the all orders. So I told them it is ok to remove the all orders.
The customer support told me “Everyone gets his right in our company”
http://www.borsaat.com/vb/uploaded/7310_1494268825.png
On the next day of this problem, the Dealing Disk has changed the trading features on my account, meaning that the position is delayed for two seconds and gives me the worst price if the price moves, and when I close the position too.
When I asked my customer service about this delay, it was answered that no problem!!!
http://www.borsaat.com/vb/uploaded/7310_1494268954.png
Solving the problem was to log out the trading platform and then log in as they told!
The problem was solved by the manager of the Dealing Room after he knew that I had discovered the fraud!
http://www.borsaat.com/vb/uploaded/7310_1494268992.png
http://www.borsaat.com/vb/uploaded/7310_1494269024.png
The support told there was no problem with the price providers then.
We recorded problems for now!
1-Delete Profits
2-Manipulation of the trading account from within the control panel to execute orders
So far there is no problem with the company, and I thought everything happened is just a coincidence.
February 9 should be a day to celebrate it as a manipulation day!
Now, we need clear minds to study the fraud here. Delay of the support and manipulation with the malicious behavior.
The story began on Thursday February 9, when I noticed that the company's dowjones prices are higher than the prices of all the companies in the world “Off Quote”. Now we will see how each customer's right will return as mentioned by the company's customer service when they removed the profits! And that price error has not been for just a day!
We see below the charts from several companies how the company has a price manipulation since the previous day too which is Wednesday 8-Feb!That is, the price error continued for more than 40 hours, and the company did not notice it up to the time I told them!
http://www.borsaat.com/vb/uploaded/7310_1494269119.png
http://www.borsaat.com/vb/uploaded/7310_1494269133.png
http://www.borsaat.com/vb/uploaded/7310_1494269148.png
http://www.borsaat.com/vb/uploaded/7310_1494269160.png
http://www.borsaat.com/vb/uploaded/7310_1494269172.png
http://www.borsaat.com/vb/uploaded/7310_1494269182.png
Five companies recorded the lowest price on Wednesday 20012 while WWM recorded 20035! The price kept trading high than all companies all over the world !
We start with the whole story with the complete pictures, conversations and official replies that the wise can not accept.
We will inform you that what will be listed in the story is real and between me and the employees of WWM and all you have to discover the manipulation is to keep your eyes open to the history and the time of conversations.
I was sent to the first customer service staff at 17:45 Jordan time to inform them of the problem, fix prices and deal with my account as it was dealt with the first problem. Ziad answered after four hours, and told me there is a snowy storm in USA so the employees were at home not at office.
http://www.borsaat.com/vb/uploaded/7310_1494269248.png
After a quarter of an hour of Ziad non-response, of course, I sent the director of the Middle East Department who also not responded!
http://www.borsaat.com/vb/uploaded/7310_1494269287.png
I sent the last person in customer support of WWM, Mr. Hani.
http://www.borsaat.com/vb/uploaded/7310_1494269326.png
Of course, the most beautiful thing in the subject is that he does not know what is the problem at all, customer service and Dealing Room do not know that there is a price error
Mr. Hani is unable to make any decision and told I must send Mr. Ziad! And Mr. Ziad, of course, is not there.
The price became correct after 2 hours of pushing Hani to solve the problem. But the account still as it is with no clear reply from the broker.
The screenshots indicates the delay of the customer support and how I am trying to push him to solve the problem. One hour with no reply from Hani too!
Customer support is too bad, and Dealing Desk took 3 hours to solve a price error. In opposite of the first problem when they removed the profits.
http://www.borsaat.com/vb/uploaded/7310_1494269409.png
Before finishing the conversation with Hani, he told me that there is a snowy storm and the employees are at home.
No phone to connect the employees ?!
Is it a global company or are we in front of stealing issues? Unfortunately I had confidence in them!
http://www.borsaat.com/vb/uploaded/7310_1494269504.png
After an hour of discussion with Ziad, I was very angry with five hours spent communicating with a customer service that did not respond to the customer, and customer service did not know what the problem was, as a client I have to explain the problem to explain customers to fix it! I was very angry at their delay and their words. I even mentioned that I wanted to close the orders on a loss twice. The customer service was going to continue saying a snowstorm and sometimes they did not understand the problem. As Hani was unable to make a decision without returning to Ziad. Ziad is unable to make a decision without returning to Justin. And I had to wait them, but the market was not, so I was too angry.
The dealing desk manager made me angry too with his say! Why they were not do like the first time when they removed the profits as it is a problem of price provider ?
http://www.borsaat.com/vb/uploaded/7310_1494269593.png
The manager of the Dealing Desk is able to change the prices of open positions, it is able to change your positions! So if you're trading with WWM, take a picture of your trades because they may change your orders any time they wanted.
At the end of the conversation with Ziad, told me he was not understand the story and wait for the tomorrow!
Ziad will solve the problem in my account for the next day, and implicitly admit that there is a problem that needs to be solved!
http://www.borsaat.com/vb/uploaded/7310_1494269683.png
The next day, Friday, February 10. Ziad himself, who mentioned with the first problem that everyone will have his right is still not reached the office! Because of the snowstorm!
He told me, I must wait until Friday to solve the problem of my account!
http://www.borsaat.com/vb/uploaded/7310_1494269753.png
Monday came with margin call of my account. Now there was no snowstorm!
Now we come to the official replay from the company WWM
Several Emails on Thursdays 8-2-2017 and Fridays at Mr. Hani's request, but no responses from the company officially never at all. All staff have disappeared and no responses! But now they appeared with official reply after the margin call !
The company's first reply on Febraury16! A week after the complaint, after the Margin Call.
http://www.borsaat.com/vb/uploaded/7310_1494269816.pnghttp://www.borsaat.com/vb/uploaded/7310_1494269816.png
Yes, the company so far either does not know the off quote or pretended that.
The company talked about the price of forex.com which is above FXCM price. They did not know that forex.com presents Dowjones future price but FXCM presents dowjones spot price, how will they must be the same?
It often that the company used FXCM and Forem.com Demo account to give them the price as a price providers! So the price sum the spot and future price and divided on 2 in each tic of market to give them the wrong price. So it is off quote or manipulation!
It is reasonable that the team of WWM is so weak not distinguish between future and spot?
By the last month of February, 19 days after the problem, the company sent its second reply. Now we are talking about there is a price problem for them and that the wrong price was in my favor as a customer!
How to be of my interest and I had a chance on Wednesday to get out of all my orders at the lowest prices found in all companies, while in your company WWM did not reach prices for it!
The policy of procrastination to kill the client psychologically!
http://www.borsaat.com/vb/uploaded/7310_1494270057.png
Of course, I answered them you did not discuss the problem and how it affected my account, and did not discuss bad customer service and procrastination in order to lose the account. And did not discuss until your manipulation the price
The picture below shows my email to the company in reply to their last email!
This e-mail has not been answered officially yet so far from the date of writing this topic, of course because there is no argument.
Now we turn to the contact that took place between the company represented by the Director of Dealing Desk Justin Leva, the Director of the middle east dep Bassam Maalouf and the Customer Service Officer Ziad Al-Jouda on 3-april-2017, two months after the problem. That is, we are still in an empty loop for two months. The talk has changed now and we have returned that the company did not have a price error and that the prices of the Dow Jones was fast around the world, which led to price differences in all companies in the world. They asked at the end of the call to prove that the price of the Dow Jones was wrong. So I sent them the five charts of the companies and that their price is the only difference from the other!
http://www.borsaat.com/vb/uploaded/7310_1494270093.png
The problem here is not only not acknowledging the problem, but neglecting the problem, asking the price from the client and being unable to find it by themselves! Odd neglect from Justin and all the employees.
I mean the company knew the price problem from a client and wanted to prove it from a client too!
This is a Justin reply,
“Look where forex.com’s price is. Its 50 points below fxcm and the rest. Its also important to note, FXCM sets their UTC time to match end of day and does not actually follow the real UTC time or even EST time. If you look at an FXCM account right now 00:00 UTC occurs at 5pm EST so the high/low match up with the real markets 5pm EST high/low due to MT4 limitations. Forex.com’s MT4 is in UTC time and matches WWM. I don’t know what any of the other brokers do for their time, so the charts will not line up across brokers if you are going off time stamps. Either way look at this forex.com chart 50 points below FXCM”
http://www.borsaat.com/vb/uploaded/7310_1494270214.png
Which is justifying the problem as being generic as the price is now at forex.com
Forex.com offers the Dow Jones Future as I just explained to you, while you are offering the Dow Jones Spot, so of course the price will be different!
This is my reply to the broker below about forex.com price,
http://www.borsaat.com/vb/uploaded/7310_1494270303.png
Of course he did not answer that reply, because he has no response. I do not think he will say, sorry I am connecting the price of WWM to Demo account of Forex.com.
After we now finished the price error problem, the company put in the corner that it had a price error. They completely acknowledged the price mistake. But now move on to two arguments:
/ The first argument: The client continued selling the DowJones in new orders, meaning that the customer has a determination to sell, which led to Margin Cool on Monday!
I do not know here why the company enters the story of the post-problem orders and the reason for the loss of the account, the value of the losing positions does not exceed 10% of the value of the account and I have told the company that I take the loss and the company does not have any financial claim to them because the company has nothing to do with them. But insisted on talking about the plot to try to put the blame after falling in the test of Spot and Futures.
As I mentioned to them, the good company tries to provide a fair trade for the customer and stands on all their mistakes to offer good service. Do not pay the client for loss of account by creating problems.
The second argument: I mentioned to Zaid the day of the problem that I would close all positions when I was angry. Zaid and Justin have thought I am happy that the company has fixed the price error! They knew that I was angry by staying 5-7 hours talking to support with no reply!
And why they did deleted profits when they had mistake the price, while they wanted the customer to be happy at the loss!
As Ziad confirmed in the last conversation on Thursday, 9-2-2017 he will follow the problem next day, confirms and fully acknowledges that I am not happy as they with the price fix!
Uglier than sin excuse!
And before the end ofthe story, two months after the date of the problem, the company reached a settlement offer and I hoped not to show such nonsense from a large company.
The company will returned back all my positions to the markets, but I have to make a deposit cash to be sure not to have a margin call. Dowjones was up more than 400 pips after my margin call, so the positions will be reenter the market with these loss too!
How the company offers the return of my positions after have risen 400 pips, which means I will accept the loss of 400 pips too. I also have to protect it with a deposit! If the Dow Jones was down 400 pips, the company would show that offer which would be a winning auction to me? Just a trivial compromise offered by the company, but this is evidence and proof that the company was wrongly priced and delay customer service. I rejected the settlement in this way and requested canceling all open positions during the days of price error and pre-price error due to the impact of price error on the possibility of closing at good prices for me and to take the full loss of positions opened after the price error. But the company refused to make the compensation.
I expect that the fair assessment of the company's divisions based on this experience:
Customer Service = 1/10
Dealing Desk = 0/10
Problem Solving Management = 0/10
At the end, I made a withdrawal at 8-May. But the company not passed it yet! The document is online filled and this is my email to the support, buy they did not reply.
http://www.borsaat.com/vb/uploaded/7310_1494962634.png
Regards,
Ahmed
I am unveiling today the market maker “WorldWide Markets”which licensed in Virgin British Islands. I am highlighting the fraud and the steal which is done in last February under the price manipulationand the delay of the customer service.
On Wednesday 11-Jan-2017, the broker deleted all my profits as there was “Off Quote”. The customer support contacted me via Skype for deleting all the profits by not more than one hour (speed and accuracy in deleting the client’s profits)
This was the company's message represented by customer service, as a problem with the price provider!
http://www.borsaat.com/vb/uploaded/7310_1494268521.png
As the agreement with any broker, if there is a problem with the price provider, the broker will remove the all orders. So I told them it is ok to remove the all orders.
The customer support told me “Everyone gets his right in our company”
http://www.borsaat.com/vb/uploaded/7310_1494268825.png
On the next day of this problem, the Dealing Disk has changed the trading features on my account, meaning that the position is delayed for two seconds and gives me the worst price if the price moves, and when I close the position too.
When I asked my customer service about this delay, it was answered that no problem!!!
http://www.borsaat.com/vb/uploaded/7310_1494268954.png
Solving the problem was to log out the trading platform and then log in as they told!
The problem was solved by the manager of the Dealing Room after he knew that I had discovered the fraud!
http://www.borsaat.com/vb/uploaded/7310_1494268992.png
http://www.borsaat.com/vb/uploaded/7310_1494269024.png
The support told there was no problem with the price providers then.
We recorded problems for now!
1-Delete Profits
2-Manipulation of the trading account from within the control panel to execute orders
So far there is no problem with the company, and I thought everything happened is just a coincidence.
February 9 should be a day to celebrate it as a manipulation day!
Now, we need clear minds to study the fraud here. Delay of the support and manipulation with the malicious behavior.
The story began on Thursday February 9, when I noticed that the company's dowjones prices are higher than the prices of all the companies in the world “Off Quote”. Now we will see how each customer's right will return as mentioned by the company's customer service when they removed the profits! And that price error has not been for just a day!
We see below the charts from several companies how the company has a price manipulation since the previous day too which is Wednesday 8-Feb!That is, the price error continued for more than 40 hours, and the company did not notice it up to the time I told them!
http://www.borsaat.com/vb/uploaded/7310_1494269119.png
http://www.borsaat.com/vb/uploaded/7310_1494269133.png
http://www.borsaat.com/vb/uploaded/7310_1494269148.png
http://www.borsaat.com/vb/uploaded/7310_1494269160.png
http://www.borsaat.com/vb/uploaded/7310_1494269172.png
http://www.borsaat.com/vb/uploaded/7310_1494269182.png
Five companies recorded the lowest price on Wednesday 20012 while WWM recorded 20035! The price kept trading high than all companies all over the world !
We start with the whole story with the complete pictures, conversations and official replies that the wise can not accept.
We will inform you that what will be listed in the story is real and between me and the employees of WWM and all you have to discover the manipulation is to keep your eyes open to the history and the time of conversations.
I was sent to the first customer service staff at 17:45 Jordan time to inform them of the problem, fix prices and deal with my account as it was dealt with the first problem. Ziad answered after four hours, and told me there is a snowy storm in USA so the employees were at home not at office.
http://www.borsaat.com/vb/uploaded/7310_1494269248.png
After a quarter of an hour of Ziad non-response, of course, I sent the director of the Middle East Department who also not responded!
http://www.borsaat.com/vb/uploaded/7310_1494269287.png
I sent the last person in customer support of WWM, Mr. Hani.
http://www.borsaat.com/vb/uploaded/7310_1494269326.png
Of course, the most beautiful thing in the subject is that he does not know what is the problem at all, customer service and Dealing Room do not know that there is a price error
Mr. Hani is unable to make any decision and told I must send Mr. Ziad! And Mr. Ziad, of course, is not there.
The price became correct after 2 hours of pushing Hani to solve the problem. But the account still as it is with no clear reply from the broker.
The screenshots indicates the delay of the customer support and how I am trying to push him to solve the problem. One hour with no reply from Hani too!
Customer support is too bad, and Dealing Desk took 3 hours to solve a price error. In opposite of the first problem when they removed the profits.
http://www.borsaat.com/vb/uploaded/7310_1494269409.png
Before finishing the conversation with Hani, he told me that there is a snowy storm and the employees are at home.
No phone to connect the employees ?!
Is it a global company or are we in front of stealing issues? Unfortunately I had confidence in them!
http://www.borsaat.com/vb/uploaded/7310_1494269504.png
After an hour of discussion with Ziad, I was very angry with five hours spent communicating with a customer service that did not respond to the customer, and customer service did not know what the problem was, as a client I have to explain the problem to explain customers to fix it! I was very angry at their delay and their words. I even mentioned that I wanted to close the orders on a loss twice. The customer service was going to continue saying a snowstorm and sometimes they did not understand the problem. As Hani was unable to make a decision without returning to Ziad. Ziad is unable to make a decision without returning to Justin. And I had to wait them, but the market was not, so I was too angry.
The dealing desk manager made me angry too with his say! Why they were not do like the first time when they removed the profits as it is a problem of price provider ?
http://www.borsaat.com/vb/uploaded/7310_1494269593.png
The manager of the Dealing Desk is able to change the prices of open positions, it is able to change your positions! So if you're trading with WWM, take a picture of your trades because they may change your orders any time they wanted.
At the end of the conversation with Ziad, told me he was not understand the story and wait for the tomorrow!
Ziad will solve the problem in my account for the next day, and implicitly admit that there is a problem that needs to be solved!
http://www.borsaat.com/vb/uploaded/7310_1494269683.png
The next day, Friday, February 10. Ziad himself, who mentioned with the first problem that everyone will have his right is still not reached the office! Because of the snowstorm!
He told me, I must wait until Friday to solve the problem of my account!
http://www.borsaat.com/vb/uploaded/7310_1494269753.png
Monday came with margin call of my account. Now there was no snowstorm!
Now we come to the official replay from the company WWM
Several Emails on Thursdays 8-2-2017 and Fridays at Mr. Hani's request, but no responses from the company officially never at all. All staff have disappeared and no responses! But now they appeared with official reply after the margin call !
The company's first reply on Febraury16! A week after the complaint, after the Margin Call.
http://www.borsaat.com/vb/uploaded/7310_1494269816.pnghttp://www.borsaat.com/vb/uploaded/7310_1494269816.png
Yes, the company so far either does not know the off quote or pretended that.
The company talked about the price of forex.com which is above FXCM price. They did not know that forex.com presents Dowjones future price but FXCM presents dowjones spot price, how will they must be the same?
It often that the company used FXCM and Forem.com Demo account to give them the price as a price providers! So the price sum the spot and future price and divided on 2 in each tic of market to give them the wrong price. So it is off quote or manipulation!
It is reasonable that the team of WWM is so weak not distinguish between future and spot?
By the last month of February, 19 days after the problem, the company sent its second reply. Now we are talking about there is a price problem for them and that the wrong price was in my favor as a customer!
How to be of my interest and I had a chance on Wednesday to get out of all my orders at the lowest prices found in all companies, while in your company WWM did not reach prices for it!
The policy of procrastination to kill the client psychologically!
http://www.borsaat.com/vb/uploaded/7310_1494270057.png
Of course, I answered them you did not discuss the problem and how it affected my account, and did not discuss bad customer service and procrastination in order to lose the account. And did not discuss until your manipulation the price
The picture below shows my email to the company in reply to their last email!
This e-mail has not been answered officially yet so far from the date of writing this topic, of course because there is no argument.
Now we turn to the contact that took place between the company represented by the Director of Dealing Desk Justin Leva, the Director of the middle east dep Bassam Maalouf and the Customer Service Officer Ziad Al-Jouda on 3-april-2017, two months after the problem. That is, we are still in an empty loop for two months. The talk has changed now and we have returned that the company did not have a price error and that the prices of the Dow Jones was fast around the world, which led to price differences in all companies in the world. They asked at the end of the call to prove that the price of the Dow Jones was wrong. So I sent them the five charts of the companies and that their price is the only difference from the other!
http://www.borsaat.com/vb/uploaded/7310_1494270093.png
The problem here is not only not acknowledging the problem, but neglecting the problem, asking the price from the client and being unable to find it by themselves! Odd neglect from Justin and all the employees.
I mean the company knew the price problem from a client and wanted to prove it from a client too!
This is a Justin reply,
“Look where forex.com’s price is. Its 50 points below fxcm and the rest. Its also important to note, FXCM sets their UTC time to match end of day and does not actually follow the real UTC time or even EST time. If you look at an FXCM account right now 00:00 UTC occurs at 5pm EST so the high/low match up with the real markets 5pm EST high/low due to MT4 limitations. Forex.com’s MT4 is in UTC time and matches WWM. I don’t know what any of the other brokers do for their time, so the charts will not line up across brokers if you are going off time stamps. Either way look at this forex.com chart 50 points below FXCM”
http://www.borsaat.com/vb/uploaded/7310_1494270214.png
Which is justifying the problem as being generic as the price is now at forex.com
Forex.com offers the Dow Jones Future as I just explained to you, while you are offering the Dow Jones Spot, so of course the price will be different!
This is my reply to the broker below about forex.com price,
http://www.borsaat.com/vb/uploaded/7310_1494270303.png
Of course he did not answer that reply, because he has no response. I do not think he will say, sorry I am connecting the price of WWM to Demo account of Forex.com.
After we now finished the price error problem, the company put in the corner that it had a price error. They completely acknowledged the price mistake. But now move on to two arguments:
/ The first argument: The client continued selling the DowJones in new orders, meaning that the customer has a determination to sell, which led to Margin Cool on Monday!
I do not know here why the company enters the story of the post-problem orders and the reason for the loss of the account, the value of the losing positions does not exceed 10% of the value of the account and I have told the company that I take the loss and the company does not have any financial claim to them because the company has nothing to do with them. But insisted on talking about the plot to try to put the blame after falling in the test of Spot and Futures.
As I mentioned to them, the good company tries to provide a fair trade for the customer and stands on all their mistakes to offer good service. Do not pay the client for loss of account by creating problems.
The second argument: I mentioned to Zaid the day of the problem that I would close all positions when I was angry. Zaid and Justin have thought I am happy that the company has fixed the price error! They knew that I was angry by staying 5-7 hours talking to support with no reply!
And why they did deleted profits when they had mistake the price, while they wanted the customer to be happy at the loss!
As Ziad confirmed in the last conversation on Thursday, 9-2-2017 he will follow the problem next day, confirms and fully acknowledges that I am not happy as they with the price fix!
Uglier than sin excuse!
And before the end ofthe story, two months after the date of the problem, the company reached a settlement offer and I hoped not to show such nonsense from a large company.
The company will returned back all my positions to the markets, but I have to make a deposit cash to be sure not to have a margin call. Dowjones was up more than 400 pips after my margin call, so the positions will be reenter the market with these loss too!
How the company offers the return of my positions after have risen 400 pips, which means I will accept the loss of 400 pips too. I also have to protect it with a deposit! If the Dow Jones was down 400 pips, the company would show that offer which would be a winning auction to me? Just a trivial compromise offered by the company, but this is evidence and proof that the company was wrongly priced and delay customer service. I rejected the settlement in this way and requested canceling all open positions during the days of price error and pre-price error due to the impact of price error on the possibility of closing at good prices for me and to take the full loss of positions opened after the price error. But the company refused to make the compensation.
I expect that the fair assessment of the company's divisions based on this experience:
Customer Service = 1/10
Dealing Desk = 0/10
Problem Solving Management = 0/10
At the end, I made a withdrawal at 8-May. But the company not passed it yet! The document is online filled and this is my email to the support, buy they did not reply.
http://www.borsaat.com/vb/uploaded/7310_1494962634.png
Regards,
Ahmed
