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Unreliable demo server

  • #1
  • First Post: Edited 2:47pm Sep 7, 2006 12:35pm | Edited 2:47pm
Hi...I've been demoing Forex.ch trading station 'cause I was attracted to their low spreads.

But man, in the past two days their trading platform failed to connect to the server for many hours.

Do you imagine having an open trade you want to close and you cannot even access to the trading platform ?

That's enough for me to know that I'll never open a live account with them.

I had a demo with FXCM and I must say that their spreads suck, but it never ever failed to connect to the server.

I guess you get what you pay for in the end......with spreads so low (mostly 3 or 2) Forex.ch is probably lacking the money to have a decent server....

Future
"Lunch ? Lunch Is For Wimps !"
  • #2
  • Sep 7, 2006 12:48pm Sep 7, 2006 12:48pm
MrFuture,

Thanks for the info. There's been a lot of talk on the forum about broker demos. One of the suggestions by many experienced traders was to completely ignore the performance of demo accounts because they do a poor job of reflecting how the live platform would really perform. There are a number of reasons for this. For example, imagine that you are a broker with a finite budget you can spend on computer hardware and software. If you had a choice between throwing your money at excellent hardware, redundant systems, and clustering technologies for your live servers, versus spending on your demo servers, which would you likely choose? Now, throw in to the mix the fact that most brokers have many, many more demo accounts running on their system than live accounts. So, the combination of having inferior hardware along with higher utilization causes frequent problems with MANY brokers.

My suggestion is to use a demo account only to learn the platform the broker uses and to test a new system. A demo account should NEVER be used as due diligence for uptime, order execution, or any of the other factors that will really affect your trading performance. You'll have to judge that based on experience or recommendations from other live traders.

Best,

stockwet

Quoting MrFuture
Hi...I've been demoing their trading station 'cause I was attracted to their low spreads.

But man, in the past two days their trading platform failed to connect to the server for many hours.

Do you imagine having an open trade you want to close and you cannot even access to the trading platform ?

That's enough for me to know that I'll never open a live account with them.

I had a demo with FXCM and I must say that their spreads suck, but it never ever failed to connect to the server.

I guess you get what you pay for in the end......with spreads so low (mostly 3 or 2) Forex.ch is probably lacking the money to have a decent server....

Future
  • #3
  • Sep 7, 2006 1:09pm Sep 7, 2006 1:09pm
Hi and thanks for your reply

I agree that a Demo server could possibly be of lower quality compared to a Live server, however I also believe that if a company creates demo accounts with the intent of gaining new customer, they better make sure it impresses the potential new customer rather than disappointing him/her.

IMHO, if you do not have the resources to have a good Demo account, then do not even offer one at all 'cause you only damage any chances of gaining new customers if your server fails to connect two days in a row...it does not look professional at all.

But yes, I see your point that a demo should be used to try new methods and I agree.

Once again in the end it all makes sense: the one broker who does not charge you a lot on spreads always has something lacking somewhere else, while the one broker offering you great service and execution always charges you more. Again, you get what you pay for.

If you have good money and trade longterm in the end you shold care less of low spreads I guess.

Oh well, I will try another demo in the meantime. I must say that Forex.ch platform is not impressive at all anyways...very basic, poor graphics...which is not the most important thing I know, but it gives you an idea of their professionalism and resources in general I think.

Thanks

Future

EDIT: and BTW, I wrote them an email exactly 24 hrs ago asking what was going on and I am still waiting for an answer. Now, any professional company would answer immediately and try to convince the customer that this won't happen again or something like that. But no, they did not even try...go figure. I jus feel the need to let people know 'cause the best thing we can do here is to help each other out based on our personal experiences.....


Quoting stockwet
MrFuture,

Thanks for the info. There's been a lot of talk on the forum about broker demos. One of the suggestions by many experienced traders was to completely ignore the performance of demo accounts because they do a poor job of reflecting how the live platform would really perform. There are a number of reasons for this. For example, imagine that you are a broker with a finite budget you can spend on computer hardware and software. If you had a choice between throwing your money at excellent hardware, redundant systems, and clustering technologies for your live servers, versus spending on your demo servers, which would you likely choose? Now, throw in to the mix the fact that most brokers have many, many more demo accounts running on their system than live accounts. So, the combination of having inferior hardware along with higher utilization causes frequent problems with MANY brokers.

My suggestion is to use a demo account only to learn the platform the broker uses and to test a new system. A demo account should NEVER be used as due diligence for uptime, order execution, or any of the other factors that will really affect your trading performance. You'll have to judge that based on experience or recommendations from other live traders.

Best,

stockwet
"Lunch ? Lunch Is For Wimps !"
  • #4
  • Sep 7, 2006 1:27pm Sep 7, 2006 1:27pm
I understand. I think we'll probably agree to disagree on this. I do believe, though, you're going to be sadly disappointed at any other demo you try. I've tried LOTS of demos and they all suffer from the same connection and uptime problems.
  • #5
  • Sep 7, 2006 1:44pm Sep 7, 2006 1:44pm
Quoting stockwet
I understand. I think we'll probably agree to disagree on this. I do believe, though, you're going to be sadly disappointed at any other demo you try. I've tried LOTS of demos and they all suffer from the same connection and uptime problems.
It's all good, it's a good healthy debate

Honestly I only tried FXCM demo before trying Forex.ch demo so I do not have huge experience with many brokers, but honeslty speaking the connection with FXCM never ever failed, but their spreads are very big.

I am going to try another demo with sombeody else and I'll see how it goes.

Thanks
"Lunch ? Lunch Is For Wimps !"
  • #6
  • Sep 7, 2006 1:45pm Sep 7, 2006 1:45pm
Yeah, I think FXCM is one of those that throws a TON of money at attracting new clients then provides them with crappy fills, execution, etc. At least, it seems that way from what I hear about them from live traders.

Quoting MrFuture
It's all good, it's a good healthy debate

Honestly I only tried FXCM demo before trying Forex.ch demo so I do not have huge experience with many brokers, but honeslty speaking the connection with FXCM never ever failed, but their spreads are very big.

I am going to try another demo with sombeody else and I'll see how it goes.

Thanks
  • #7
  • Sep 7, 2006 1:52pm Sep 7, 2006 1:52pm
Quoting stockwet
Yeah, I think FXCM is one of those that throws a TON of money at attracting new clients then provides them with crappy fills, execution, etc. At least, it seems that way from what I hear about them from live traders.
Mmmmm...so you are suggesting that in their case (FXCM) they spend more money on the Demo's servers rather than the live ones so that they attract more new customers ? Interesting....that would make sense...their platform looks all fancy and nice...but what's the use if they offer bad service, as you suggest....oh boy, what broker do you use anyways, and how satisfied are you ?

Thanks

Future
"Lunch ? Lunch Is For Wimps !"
  • #8
  • Sep 7, 2006 2:04pm Sep 7, 2006 2:04pm
Ehm, excuse me, but what happend to my orginal title and post ?

What have I done wrong ?
"Lunch ? Lunch Is For Wimps !"
  • #9
  • Last Post: Sep 7, 2006 2:20pm Sep 7, 2006 2:20pm
No you did not do anything wrong. Titles will be changed from time to time to avoid certain issues.

Please read this thread. thanks Scott (Moderator)

http://www.forexfactory.com/forexfor...08&postcount=5


Quoting MrFuture
Ehm, excuse me, but what happend to my orginal title and post ?

What have I done wrong ?
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