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  • #9,821
  • Jan 18, 2017 4:32pm Jan 18, 2017 4:32pm
Quoting leemo
{quote} What message are you getting on tradingstation? Is you problem down to the liquidity provider? What is the point of straight through processing if the Liquidity Provider wont give you the price you agreed with the broker platform :-(
Hi Leemo,

It's important to note the comments of Keen246 do not reflect the experience of the vast majority of FXCM clients, as you and Angus noted regarding your own positive experiences using our Trading Station and NinjaTrader platforms.

  1. If you look at my previous discussions with Keen246, you will see he has repeatedly turned down my offers to troubleshoot his issues: http://www.forexfactory.com/showthre...14#post9162314
  2. It's also worth noting that the issues he refers to seem to be chart discrepancies that we have so far been unable to replicate and which even he admits did not actually affect any of his live account trades: http://www.forexfactory.com/showthre...20#post9164820


Keen246, you can see from my almost 8 years of participation on this forum that I'm here to help our clients with any problems they encounter. If you're simply here to troll our thread or you're a competitor, then you will probably never accept my offer to help you. However, if you are truly keen, then I look forward to finding a solution for you.

  • #9,822
  • Jan 18, 2017 4:34pm Jan 18, 2017 4:34pm
Quoting leemo
Jason, I trade ger_30 cfd through FXCM and get plenty of off quotes messages. Max deviation = 10000, only 1 symbol in market watch, Trade on a VPS through FXCM. FXCM tech support are now saying it is the liquidity provider who is not allowing the trade. Q1. I though CFDs were dealing desk only. Is this not the case? Q2. Why is the LP not allowing the trade? Q3. Is this something to do with Last Look by the LP?
Quoting angus
{quote} I had exactly the same problem - see post 9570 on page 479. I found that it only occurred when using MetaTrader4 and not when using Trading Station so I would think that the answer they gave isn't accurate and that it's more likely to be internal than a provider issue.
Quoting leemo
{quote} I tend to agree. I have a ninjatrader account with FXCM and I have no problem in opening and closing trades. Problems occur only through MT4
Thanks for your feedback, Leemo and Angus

It's interesting you both should note positive experiences using our Trading Station and NinjaTrader platforms with problems only occurring when you using MT4. I shared your feedback with one of our techs, and she seems to think the issue may have to do with platform latency. That is the delay between the time when your order is sent from your MT4 terminal and when it is received on our end for execution.

I would like to have our tech support team investigate whether this is indeed the case, so you can continue to have the option of using MT4 in addition to Trading Station and NinjaTrader. You can email us at techsupport AT fxcm DOT com referencing your account number and this forum discussion, and one of our tech specialists with be happy to follow up on this for you.
  • #9,823
  • Jan 18, 2017 4:36pm Jan 18, 2017 4:36pm
Quoting angus
Hi Jason, Earlier in this thread you stated: " I notice your forum profile mentions you live in South Africa.We recently opened an office there". On the South African FXCM website it states the following: FXCM South Africa (PTY) LTD is doing business under the FXCM brand. The FXCM group of companies (collectively, the FXCM Group) does not own or control any part of FXCM South Africa (PTY) LTD. So my question is: Where exactly does FXCM South Africa fit in, and who owns it if FXCM doesn't, and if FXCM does own it...
Hi Angus,

To clarify, FXCM South Africa (PTY) Ltd, while not owned by the FXCM Group, operates under the FXCM brand as an introducing broker for Forex Capital Markets Limited (FXCM UK) to traders in South Africa. That means all accounts are opened with FXCM UK, not FXCM South Africa. Therefore, your funds are held with FXCM UK, and your trading account is governed by the regulations of the Financial Conduct Authority (FCA) in London. As a result, your funds are insured for up to £50,000 by the Financial Services Protection Scheme (FSPS).

By going through FXCM South Africa, you receive all the benefits of an FXCM UK client with the added advantage of local customer support and funding options provided by an authorized Financial Services Provider regulated by the Financial Services Board of South Africa.
  • #9,824
  • Edited 5:28pm Jan 18, 2017 4:59pm | Edited 5:28pm
Quoting civilpes2001
Hi Jason, I have a general query regarding the accounts in fxcm. I am having an account in fxcm. but i have a micro account with deposits under $2000. my question is, When the account grows to say 10k or 50k or 100k in certain point in time in future, how the transition from micro account to standard account takes place and is there a change in the pip value as well as the spread from micro account to standard account. lastly, I opened my account with fxcm while I was in UK, but now I am living in Canada. can I change the deposit and withdrawal...
Hi Civilpes2001,

To clarify, FXCM offers three account types: Mini ($50 minimum opening balance), Standard (5K minimum) and Active Trader (25K minimum). All three account types let you trade micro lots allowing you to risk as little as 10 cents per pip.

While the minimum to open a Mini account is $50, you can have up to 20K in this account type before it is automatically converted into a Standard account. However, when your balance goes above 5K you have the choice but not the obligation to switch to a Standard account if you prefer.

A key difference between the Mini and Standard account types is that the latter uses No Dealing Desk (NDD) forex execution while the former uses a DD model. It's worth noting that FXCM uses the same base price for DD execution on Mini accounts (before adding a fixed markup) as the base price we use for our NDD execution (before adding the commission). That's a key reason you can have confidence trading with FXCM regardless of the account type you choose.

Another difference between Mini and Standard is that Mini accounts can offer you more leverage (in countries where it is allowed) than Standard accounts which have a maximum leverage of 100:1 (Leverage on US accounts is limited to 50:1 by CFTC regulations). Also, while Mini accounts offer trading in 18 currency pairs, Standard accounts offer trading in 39 currency pairs.

You may be interested in this earlier discussion I had with one of our clients whose account was converted from Mini to Standard after his balance exceeded 20K: https://www.reddit.com/r/Forex/comme..._i_am_getting/
  • #9,825
  • Jan 18, 2017 5:29pm Jan 18, 2017 5:29pm
I will be out of the office until Monday, January 23rd and will respond to your posts and private messages when I return.

For immediate assistance, you can contact our 24-hour live customer support.
  • #9,826
  • Jan 19, 2017 2:18am Jan 19, 2017 2:18am
  •  leemo
  • | Joined Oct 2009 | Status: Frankie Howard lives on... | 42 Posts
Quoting Jason Rogers
{quote} Hi Leemo, It's important to note the comments of Keen246 do not reflect the experience of the vast majority of FXCM clients, as you and Angus noted regarding your own positive experiences using our Trading Station and NinjaTrader platforms. If you look at my previous discussions with Keen246, you will see he has repeatedly turned down my offers to troubleshoot his issues: http://www.forexfactory.com/showthre...14#post9162314 It's also worth noting that the issues he refers to seem to be chart discrepancies that we have...
Hi Jason,
The fact that my trades are executed without error on Ninjatrader makes me think it probably is MT4 related. I am using one of FXCMs VPS offerings from FXCOLO. If the VPS is not good enough to run MT4 then you need to speak to FXCOLO and have them upgrade their service or make it clear to your clients that you cannot provide a VPS for MT4
  • #9,827
  • Edited 2:26pm Jan 24, 2017 1:56pm | Edited 2:26pm
Quoting leemo
{quote} Hi Jason, The fact that my trades are executed without error on Ninjatrader makes me think it probably is MT4 related. I am using one of FXCMs VPS offerings from FXCOLO. If the VPS is not good enough to run MT4 then you need to speak to FXCOLO and have them upgrade their service or make it clear to your clients that you cannot provide a VPS for MT4
Hi Leemo,

Thanks for your feedback regarding FXColo. I use a VPS from them for one of my accounts, and while it has served me well, depending on the resources needed by your trading strategy and/or indicators running on your platform, you may require more memory than the current VPS level you use.

Inside your VPS, go to Start > right-click on Computer > Properties > Advanced System Settings > Advanced tab > Performance Settings > Advanced tab > Change and see what is the Recommended Total paging file size for all drives and how it compares to what is currently allocated.

On the FxColo.com site, they list 5 different VPS levels. The specs for the free VPS they provide to FXCM accounts with a 5k balance correspond to the Level 3 VPS on their site for which they normally charge 45 USD per month.

(I also use a BeeksFX VPS for another account, so that's another option you may want to try. The specs for the free VPS they provide to FXCM accounts with a 5k balance are better than the bronze package on the BeeksFX.com site for which they normally charge 25 GBP per month.)
  • #9,828
  • Jan 24, 2017 2:10pm Jan 24, 2017 2:10pm
Hi,

I have a FXCM tradestation account. Lately I have been trying out ninja trader ( free version, simulation only account ).

Could I use my trade station account to trade live through ninja trader ? Does FXCM offer Ninja Trader or is there any discounts by being an FXCM client ?

Thanks !
  • #9,829
  • Jan 25, 2017 9:29am Jan 25, 2017 9:29am
Quoting Jason Rogers
I will be out of the office until Monday, January 23rd and will respond to your posts and private messages when I return. For immediate assistance, you can contact our 24-hour live customer support.
Does FXCM provide FIX API demo accounts, maybe for one month, without the requirement of a deposit first?

Thanks.
  • #9,830
  • Jan 25, 2017 3:49pm Jan 25, 2017 3:49pm
Quoting pereiraalex
Hi, I have a FXCM tradestation account. Lately I have been trying out ninja trader ( free version, simulation only account ).
Hi Alex,

Quoting pereiraalex
Could I use my trade station account to trade live through ninja trader ?
Yes, if you complete a Letter of Direction for the NinjaTrader platform, your FXCM account login can be set up to work with both NinjaTrader and Trading Station (Desktop, Mobile and Web).

Quoting pereiraalex
Does FXCM offer Ninja Trader or is there any discounts by being an FXCM client ? Thanks !
You will need to ask NinjaTrader directly regarding any promotions or discounts they offer if any: http://ninjatrader.com/ContactUs
  • #9,831
  • Jan 25, 2017 4:01pm Jan 25, 2017 4:01pm
Quoting PipsTorrent
{quote} Does FXCM provide FIX API demo accounts, maybe for one month, without the requirement of a deposit first? Thanks.
Hi PT, I've sent you a PM with details.
  • #9,832
  • Jan 27, 2017 7:21am Jan 27, 2017 7:21am
I would rather worry about in which bank my broker is depositing all our money !!!

Hundreds of banks are going belly up !!!

Better find that out !!
  • #9,833
  • Jan 27, 2017 2:35pm Jan 27, 2017 2:35pm
Quoting ifund
I would rather worry about in which bank my broker is depositing all our money !!! Hundreds of banks are going belly up !!! Better find that out !!
Welcome to the forum, ifund

You can see a list of banks where FXCM holds clients account by clicking "Show Bank Wire Details" on the Deposit Funds page of our website.

Your forum profile mentions you live in Austria, so I'm guessing you're most interested in Euro transfer mentods. Please note that in addition to bank wires, we offer several free deposit and withdrawal options including SWIFT, CHAPS, BACS, SEPA, credit card and debit card.
  • #9,834
  • Jan 29, 2017 5:31pm Jan 29, 2017 5:31pm
jason,
Can I dip in with a Marketscope 101 question please?
Cannot find the answer in the User Guide or a quick search of this thread. Maybe you can point me to the correct discussion. I have a Monthly, Weekly, Daily, 4HR, 1HR, 5min, and 1Min chart all on one pair in a layout that is saved, but sometimes, things go awry when I use the touch screen and one went out of order. I want to move that chart so that it is in proper time sequence--(because I am a nerd!! LOL)--but can't seem to work out how to shuffle charts around. Can you help?
Frank
FrankieB
  • #9,835
  • Jan 30, 2017 7:54pm Jan 30, 2017 7:54pm
I forgot to say, because i have all my SR levels marked according to the time frame, it is a bug bear to scrap them all and redraw them if I just changed the time frame, hence my question.
FrankieB
  • #9,836
  • Jan 31, 2017 4:26am Jan 31, 2017 4:26am
tried today using trading station and marketscope on linux through wine. Everything worked very well ( even custom indicatos from fxcodebase and fxcm myapps ). Only caveat is , its necessary to disable the skins ( use "no skin" ).
  • #9,837
  • Jan 31, 2017 11:41am Jan 31, 2017 11:41am
Quoting FrankieB
jason, Can I dip in with a Marketscope 101 question please? Cannot find the answer in the User Guide or a quick search of this thread. Maybe you can point me to the correct discussion. I have a Monthly, Weekly, Daily, 4HR, 1HR, 5min, and 1Min chart all on one pair in a layout that is saved, but sometimes, things go awry when I use the touch screen and one went out of order. I want to move that chart so that it is in proper time sequence--(because I am a nerd!! LOL)--but can't seem to work out how to shuffle charts around. Can you help? Frank
Hi Frank,

I'm a nerd too and very particular about how my charts are arranged.

You can rearrange the charts on Marketscope using the dockable windows as shown in this video. That said, you mentioned you are using a touch screen. My experience with touch screens is limited, so please let me know whether the steps in that video work for your touch screen in the same way they do for a mouse.
  • #9,838
  • Jan 31, 2017 11:52am Jan 31, 2017 11:52am
Quoting pereiraalex
tried today using trading station and marketscope on linux through wine. Everything worked very well ( even custom indicatos from fxcodebase and fxcm myapps ). Only caveat is , its necessary to disable the skins ( use "no skin" ).
Thanks for sharing this info, Alex

I've never used Trading Station on Linux myself. What happened when you tried using a skin?
  • #9,839
  • Jan 31, 2017 12:48pm Jan 31, 2017 12:48pm
Quoting Jason Rogers
{quote} Thanks for sharing this info, Alex I've never used Trading Station on Linux myself. What happened when you tried using a skin?
When using a skin, the GUI is frozen ( doesn't respond to clicks or keyboard ). That is the only issue I found. In fact, I copied all my templates and layouts from the Windows folder into the wine installation folder and, if it wasn't for the skin missing, I could not tell the difference.

Maybe there is something here for FXCM to explore. There are very few brokers with linux compatible platforms ( with the exception of mt4, but mt4 with wine becomes problematic with some addons ).
  • #9,840
  • Jan 31, 2017 12:50pm Jan 31, 2017 12:50pm
PS: link to wine hq app, with the tip for disabling skins -> https://appdb.winehq.org/objectManag...rsion&iId=5677
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