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OctaFX official representative

  • #341
  • Oct 17, 2016 10:32pm Oct 17, 2016 10:32pm
Quoting OctaFX.Rep
{quote} Dear Arnold, Our Customer Support service will contact you shortly. Best regards, OctaFX Rep.

Halo, why my withdrawal process again still not processing? why?
Best regards, Arnold Jeffry
  • #342
  • Oct 18, 2016 3:07pm Oct 18, 2016 3:07pm
Quoting PoundTrader
{quote}i use bank wire so my fee is only $20 out of what every i decide to withdraw, i can withdraw one million dollars my fee is still $20, i suggest you use cheaper means to withdraw your money nododay should be paying that kind of fee even a idiot can see that, oh ok for smaller deposits and withdrawls it might be ok but i havent deoposit into a broker for 10yrs but im about to change my broker but will use wire transfer

Hi Poundtrader, I see you trade with Tallinex...what you said here in the quote, was that referring to OctaFx or Tallinex?
  • #343
  • Oct 18, 2016 3:30pm Oct 18, 2016 3:30pm
THere are some points of OctaFX that are arguably good...but I don't like the vagueness of the responses in these threads...

This guy still hasn't gotten his money...
Quoting jeffpjt
{quote} Halo, why my withdrawal process again still not processing? why? Best regards, Arnold Jeffry
This whole thread where it was emphasized that THEY DON"T NEED TO TELL YOU WHY THEY CLOSE YOUR ACCOUNT every chance that came up was s bit much...including the cheerleading services of this Frederick character....wtf!?...what is his deal with OctaFx anyhow? Paid by OctaFX? Defender of the poor Brokers?
Quoting Greenspanke
{quote} Thanks Bro. I do appreciate your comment a lot. I would not want to start an account ( do all the paper works, give them all my details) and then get shut down for being successful. It just don't make sense. I'll stay with my current broker right now. Regards and best to your trades. G
Seems like a bit of a question mark...let's see how this develops...check other forums before passing on details...good point Greenspake
  • #344
  • Oct 19, 2016 11:43am Oct 19, 2016 11:43am
Quoting meyoik
THere are some points of OctaFX that are arguably good...but I don't like the vagueness of the responses in these threads... This guy still hasn't gotten his money... {quote} This whole thread where it was emphasized that THEY DON"T NEED TO TELL YOU WHY THEY CLOSE YOUR ACCOUNT every chance that came up was s bit much...including the cheerleading services of this Frederick character....wtf!?...what is his deal with OctaFx anyhow? Paid by OctaFX? Defender of the poor Brokers? {quote} Seems like a bit of a question mark...let's see how this develops...check...
Lets start from the beginning - Very beginning. Who are you? Let me answer this for myself. I am joined with OctaFX broker (trader). Lets move ahead.. Are you sure he hasnt gotten his money? If yes then how you know that. Is he your cousin or neighbor? If No. Why are you even writing for him? Let me answer this for myself. I am doing this because you called me here. I guess you are in land where you read and understand your enjoyable parts.. If I am not wrong, it was clearly mentioned by Octafx rep about the reason, I dont have enough time to ride back to those pages and I can feel your concern about that so good guy who often lies and act like he is so innocent and got million dollars stolen from his pocket while he was in his sleeping suit! Who am i? I am like other people here who often suggest brokers and often talk about their issues they face regularly. My deal? I ask you what my deal should be with what I am doing here? Because maybe I can forward it to Octafx broker and tell them to offer me that type of deal since right now I am doing it all for free, so maybe I could look up for some serious returns from it as you put it... Now its your turn. Whats your deal with cheerleading for that Mr Nice guy who got his account closed because he was too innocent?
  • #345
  • Edited 5:43pm Oct 19, 2016 2:48pm | Edited 5:43pm
Quoting Fedricks
{quote} Lets start from the beginning - Very beginning. Who are you? Let me answer this for myself. I am joined with OctaFX broker (trader). Lets move ahead.. Are you sure he hasnt gotten his money? If yes then how you know that. Is he your cousin or neighbor? If No. Why are you even writing for him? Let me answer this for myself. I am doing this because you called me here. I guess you are in land where you read and understand your enjoyable parts.. If I am not wrong, it was clearly mentioned by Octafx rep about the reason, I dont have enough time...
Indeed, it's now my turn and I am going to say it like it is: Fedricks is OctaFx's puppy
His tasks include:

  1. Attacking everyone and anybody that has complaints about OctaFX
  2. Take an English course every day to improve his credibility (you still have a LOT of work to do here pup)
  3. Fill Forum pages with nonesense


OK, now we can move on....

Quoting Fedricks
{quote} Lets start from the beginning - Very beginning. Who are you?
I am the guy that doesn't get intimidated by pussies like you. Hope that clears it up for you.

Quoting Fedricks
{quote} I am joined with OctaFX broker (trader). Lets move ahead.. Are you sure he hasnt gotten his money? If yes then how you know that. Is he your cousin or neighbor? If No. Why are you even writing for him? ............Now its your turn. Whats your deal with cheerleading for that Mr Nice guy who got his account closed because he was too innocent?
Is this your first Forex forum Fedricks? Or are you just slow by nature? How do you get to.....a fellow forum user requiring to be a cousin of mine for me to want to help him? Seriously...is this your first forum? I saw the exchange between your owner and him, and the answers he gave didn't cover the whole story, he was at times very vague, and he avoided a lot of key points. You are welcome to check the rest of this thread for these points AFTER you are done with your grammar lesson today.

Quoting Fedricks
{quote} I guess you are in land where you read and understand your enjoyable parts..
Fedrie, baby....really? A masturbation reference...what "land" is this still funny in?

Quoting Fedricks
{quote} My deal? I ask you what my deal should be with what I am doing here? Because maybe I can forward it to Octafx broker and tell them to offer me that type of deal since right now I am doing it all for free, so maybe I could look up for some serious returns from it as you put it...
I tried to run this through Google translate, but it seemed as confused as I was. Are you sure you understand how question marks work buddy?
The question was, and still is: What is your deal Fedricks?

It would be unfair of me to leave this post, without giving you some advice Fedricks. If you think any of your contributions to this thread have, in any way, made OctaFx look better, you have failed miserably. As in....I would have to spend days going through threads to find someone that has done a worse job than you have in "defending" a broker. If anything, you've attracted attention to the fact that the argumentation used to explain why OctaFx took the actions they took are fishy at best. The: "I will close your account and have no need to explain it to you because it was in the agreement"-theme has raised a LOT of eyebrows in this forum, and I am pretty sure, it's the kind of thing that has anyone looking for another broker. If you want to help OctaFx out: shut your mouth. Nothing good has come out of it yet. Let the OctaFx rep answer the questions as they see fit.

Hope that helps.
  • #346
  • Oct 19, 2016 3:08pm Oct 19, 2016 3:08pm
Beautiful meyoik, the far best contribution here for a very long time. Thank you for that!
  • #347
  • Oct 19, 2016 4:18pm Oct 19, 2016 4:18pm
Quoting Drolph
Beautiful meyoik, the far best contribution here for a very long time. Thank you for that!
My pleasure Bro
  • #348
  • Oct 19, 2016 5:32pm Oct 19, 2016 5:32pm
Lol.. The language used above is enough for me to ignore the post completely since I am unable to drop down to that level (unfortunately), but it definitely shows your mentality. You need a doctor dude not a forum. BTW, yes I am just joining the English course which have some extra tipping on it and thats how not to react to barking animals like you. Also, it was expected to see some member of the joker family joining you in the plot and i guess it was very much obvious. Just to close out....... I am just so touched deeply inside with the fellow forum user requiring help line. I mean, I will try this in future Thankyou.
  • #349
  • Oct 19, 2016 5:39pm Oct 19, 2016 5:39pm
Quoting Fedricks
Lol.. The language used above is enough for me to ignore the post completely since I am unable to drop down to that level (unfortunately), but it definitely shows your mentality. You need a doctor dude not a forum. BTW, yes I am just joining the English course which have some extra tipping on it and thats how not to react to barking animals like you. Also, it was expected to see some member of the joker family joining you in the plot and i guess it was very much obvious. Just to close out....... I am just so touched deeply inside with the fellow...
You are more than welcome Fedricks.
  • #350
  • Edited 2:51am Oct 20, 2016 2:34am | Edited 2:51am
Quoting jeffpjt
{quote} Halo, why my withdrawal process again still not processing? why? Best regards, Arnold Jeffry

Dear Arnold,

Our Financial Department has processed your withdrawal requests since the 13th of October, each day you made a request. If you would like to specify information on a particular request, you can find its status in your withdrawal history in the personal area, otherwise, please, get in touch with the customer service.

Best regards,
OctaFX Rep.
  • #351
  • Oct 20, 2016 2:36am Oct 20, 2016 2:36am
Dear everyone,

As some of the questions here concern sensitive information about the clients and their financial transactions, we ,unfortunately, cannot provide more details on their cases. As much as we strive for transparency, some of the data cannot be shared on a public forum.

Best regards,
OctaFX Rep.
  • #352
  • Oct 20, 2016 2:40pm Oct 20, 2016 2:40pm
Quoting meyoik
{quote} Hi Poundtrader, I see you trade with Tallinex...what you said here in the quote, was that referring to OctaFx or Tallinex?
i was talking tallinex but they no longer take new u.s. customers
  • #353
  • Oct 20, 2016 2:47pm Oct 20, 2016 2:47pm
Quoting PoundTrader
{quote}i was talking tallinex but they no longer take new u.s. customers
OK, thanks Poundtrader
  • #354
  • Oct 26, 2016 3:48am Oct 26, 2016 3:48am
Quoting OctaFX.Rep
{quote} Dear Arnold, Our Financial Department has processed your withdrawal requests since the 13th of October, each day you made a request. If you would like to specify information on a particular request, you can find its status in your withdrawal history in the personal area, otherwise, please, get in touch with the customer service. Best regards, OctaFX Rep.
Again, you are still not processing my WD. Why?
Your financial department through CS requested me not to make multiple WD for each day and limit 1000$ WD per day.

Regards,
Arnold
  • #355
  • Oct 26, 2016 8:30am Oct 26, 2016 8:30am
Quoting jeffpjt
{quote} Again, you are still not processing my WD. Why? Your financial department through CS requested me not to make multiple WD for each day and limit 1000$ WD per day. Regards, Arnold

Dear Arnold,

Please, contact our Customers Support in case you have any questions regarding your issue.

Best regards,
OctaFX Rep.
  • #356
  • Oct 27, 2016 1:49am Oct 27, 2016 1:49am
OctaFX: changes in trading conditions for US30, NAS100, SPX500
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OctaFX updates trading conditions for US indices. We would like to inform you that starting from 31.10 leverage for US30, NAS100, SPX500 indices will be lowered from 1:50 to 1:10 on Metatrader 5 trading platform. Leverage will be lowered from October 31 till November 14 due to the probable high volatility that can occur during US president elections.

We would like you to be aware that further changes can be made depending on market volatility.

We would like to apologize for any inconvenience caused. Please, contact our Customers Support in case you have any questions. If any failures occur, please report immediately to [email protected].

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  • #357
  • Oct 28, 2016 5:14am Oct 28, 2016 5:14am
OctaFX trading schedule changes due to the end of Daylight Saving Time


OctaFX team would like to notify you that on Sunday, October 30, Daylight Saving Time ends in Europe. Please, note that Forex market and our servers convert from EEST to EET on this date. Our server time will be EET (Eastern European Time) starting Sunday, October 30. Don't forget to consider this fact while planning your trading.

Please note, that on Friday, November 4th, 2016, trading on all available instruments will be closed at 23:00 EET (Server Time), due to the fact that the USA converts to Standard time a week later.
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Trading hours will return to normal from Sunday, November 6th, 2016.

Moreover, starting from October 31st to November 4th, 2016, trading on metals, oil and indices will be opened and closed 1 hour earlier than usual (server time). Don't forget to consider this fact while planning your trading.

Here is the timetable for your convenience (October 31st - November 4th):
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*Please mind that blackout for some indices shifts accordingly:

For AUS 200 blackout time is 08:30-09:10 EET (instead of 09:30-10:10)
For US30, NAS100, SPX500 blackout time is 22:15-22-30 EET (instead of 23:15-23:30)

Please, consider the fact that any open trades upon closure of trading hours will be rolled into the next day.

We would like to apologize for any inconvenience caused. Please, contact our Customers Support in case you have any questions. If any failures occur, please report immediately to [email protected].


Thank you for choosing OctaFX as your top-notch Forex Broker!
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  • #358
  • Nov 7, 2016 6:45am Nov 7, 2016 6:45am
Changes in trading conditions due to US President election
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Dear customers, in addition to the update of trading conditions for US indices due to the coming US President elections we would like to inform you about the following changes in trading conditions taking place from November 7 till November 9th across all platforms and accounts.

 

  1. Leverage will be lowered to 1:200 for currency pairs and to 1:50 for metals and oil.
  2. Margin requirements will be increased 5 times for accounts with the balance higher than $10000 (or equivalent).


This is all due to the fact that higher volatility, low liquidity and spreads widening are expected during US President election period. Trading conditions are expected to get back to normal on 00:00 EET (Server time) November 10.
We would like to remind you that starting from 31.10 leverage for US30, NAS100, SPX500 indices will be lowered from 1:50 to 1:10 on Metatrader 5 trading platform. Leverage will be lowered from October 31 till November 14.
Please consider this information while planning your trading.
We would like you to be aware that further changes can be made depending on market volatility. We would like to apologize for any inconvenience caused. Please, contact our Customers Support in case you have any questions. If any questions occur, please contact us at [email protected].

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  • #359
  • Nov 10, 2016 3:59am Nov 10, 2016 3:59am
Trading conditions will be reverted back to normal November 10
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Dear customers!

OctaFX would like to let you know that companys financial position has not been negatively affected during US Presidential election period.

We would like you to be aware that changes that took place during US President election period will be reverted back to normal tonight, November 10th. In order to make this happen we will perform a 10 minute scheduled technical maintenance. Trading wont be available November 10 from 00:00 EET (Server time) till 00:10 EET (Server time).

Please consider this information while planning your trading.

In case you have any questions, dont hesitate to contact our award-winning Customer Support: [email protected].
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  • #360
  • Nov 15, 2016 6:49am Nov 15, 2016 6:49am
Server maintenance Saturday November 19, 2016
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We would like to inform you that we will be performing a scheduled server maintenance this Saturday, November 19 from 15:00 till 15:00 Server time (EET). Our website will be temporarily unavailable during the maintenance.

The planned maintenance is aimed at technical improvements and will help us provide you with a faster, more reliable and stable services.

We would like to apologize for any inconvenience caused. In case of any failures, please report immediately to [email protected].


Thank you for your patience!
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