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EXNESS anyone? 38 replies

EXNESS official representative 1,346 replies

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ExNess

  • #2,201
  • Oct 19, 2016 10:06am Oct 19, 2016 10:06am
Quoting timos
{quote} Virtual dealer and your stop is being hunted bad.. There was a spike but not as big as yours {image}
yes, i have raised a ticket with them last few weeks regarding two other spikes i had but to no response yet. Here are two pics i raised them with.

One is of a spike that didn't close my takeprofit and another one is a spike that closed my stoploss.

GBP/NZD is the one that didn't hit my take profit. Notice the small blue line was my takeprofit area. Well it did later but that's another story. Aud/CHF hit my stoploss straight to the spike.

The livechat even gave me the generic answer that it was a candlestick. After some explaining to them that i am trading for 10+years, they transferred me to a "specialist" and am now waiting for an answer. If it was a spike, why did it only close my stoploss and didn't close my takeprofit. And hence, i havent got an answer till now since last two weeks.

keep in mind that those two trades were perfectly fine on my other brokers with no spikes at all, which is ic market and pepperstone. I am using trade copier that copies to two other brokers. Both other brokers hit my tp nicely.

Instead of a win, i got hit by a loss. You can imagine how frustrated i am.

I strongly advice anyone NOT to open any ECN account with exness.
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  • #2,202
  • Oct 19, 2016 10:36am Oct 19, 2016 10:36am
Quoting CrocodileRex
{quote} keep in mind that those two trades were perfectly fine on my other brokers with no spikes at all
I have highligtet the answer.

Move on!

You see, they do it repeatedly. Why continue to stay with them?
  • #2,203
  • Oct 19, 2016 11:50am Oct 19, 2016 11:50am
Exness was good but ever since they have started up with unlimited leverage and then suddenly restricting traders before news trading, it has really gone bad, at least for me. I was enjoying the unlimited leverage facility but now seems useless with unnecessary and unwanted baby care like restriction which is often label as safety for traders, if it's always for safety then just get rid of unlimited leverage...
  • #2,204
  • Oct 19, 2016 12:41pm Oct 19, 2016 12:41pm
Quoting Fedricks
Exness was good but ever since they have started up with unlimited leverage and then suddenly restricting traders before news trading, it has really gone bad, at least for me. I was enjoying the unlimited leverage facility but now seems useless with unnecessary and unwanted baby care like restriction which is often label as safety for traders, if it's always for safety then just get rid of unlimited leverage...
Nothing in this world is unlimited,let alone for "free"
  • #2,205
  • Oct 20, 2016 3:43am Oct 20, 2016 3:43am
Quoting CrocodileRex
{quote} yes, i have raised a ticket with them last few weeks regarding two other spikes i had but to no response yet. Here are two pics i raised them with. One is of a spike that didn't close my takeprofit and another one is a spike that closed my stoploss. GBP/NZD is the one that didn't hit my take profit. Notice the small blue line was my takeprofit area. Well it did later but that's another story. Aud/CHF hit my stoploss straight to the spike. The livechat even gave me the generic answer that it was a candlestick. After some explaining to them...
Dear CrocodileREx,

We would like to apologize for taking so long in responding your appeal.

First of all, let me clarify the situation with spread widening in ECN account, which you mentioned on 9th of October.

On Fridays at 22:00 p.m the market is usually low-liquid since traders are closing their positions and canceling pending limit orders during this time. Please, note, low liquidity may lead to significant spread widening especially on exotic currency pairs.

Let me remind you, Exness does not take any part in the formation of the pricing in ECN, clients' orders are directly transmitted to the interbank market. Current prices are primarily determined by the bids of participants in the system.

Our ECN liquidity providers you can examine here: https://www.exness.com/execution/ecn...ity_providers/.

I would also like to emphasizes that We are constantly working at improving our trading conditions and always ready to cooperate with clients.

As concerning your screenshots, which you kindly provided on 19th of October, I would just like to let you know that our Complaints department is ready to check execution of your order if you have reasons to believe it was executed incorrectly .

Please, be informed, standard time of processing client's complaint in the personal area is 3-5 business days.

I would appreciate if you could send me all details (your account number, order number and logs of MT4) to my email: [email protected].

Looking forward to hearing from you.
  • #2,206
  • Oct 20, 2016 4:16am Oct 20, 2016 4:16am
Quoting Fedricks
Exness was good but ever since they have started up with unlimited leverage and then suddenly restricting traders before news trading, it has really gone bad, at least for me. I was enjoying the unlimited leverage facility but now seems useless with unnecessary and unwanted baby care like restriction which is often label as safety for traders, if it's always for safety then just get rid of unlimited leverage...
completely free.

they are degrading their quality...they were really good not anymore
Whenever i buy the price goes up & whenever i sell the the price goes down!
  • #2,207
  • Oct 20, 2016 4:51am Oct 20, 2016 4:51am
Quoting Fedricks
Exness was good but ever since they have started up with unlimited leverage and then suddenly restricting traders before news trading, it has really gone bad, at least for me. I was enjoying the unlimited leverage facility but now seems useless with unnecessary and unwanted baby care like restriction which is often label as safety for traders, if it's always for safety then just get rid of unlimited leverage...
Dear Fedricks,

I appreciate the fact that you are sharing your experience here.

Let me point out that trading during the publication of high-level economic news carries a high level of risk.

Moreover, a new restriction concerns only new positions opened for the instruments affected by the published news.

It makes possible to reduce both trader and company's risks if the market situation develops unpredictably during significant economic events.
  • #2,208
  • Oct 20, 2016 4:57am Oct 20, 2016 4:57am
Traders who require leverage more then 200 should never go with exness.
  • #2,209
  • Oct 21, 2016 1:35am Oct 21, 2016 1:35am
exness is good broker but they sometimes increase spread on news that leads Your trade to Stop loss.
  • #2,210
  • Oct 21, 2016 6:17am Oct 21, 2016 6:17am
Quoting deylon
{quote} completely free. they are degrading their quality...they were really good not anymore
Dear deylon,

if you have faced any issue regarding our company service or anything else, please let me know more about it.

I will be glad to help.
  • #2,211
  • Oct 21, 2016 6:48am Oct 21, 2016 6:48am
Quoting steve001
exness is good broker but they sometimes increase spread on news that leads Your trade to Stop loss.
Dear steve001,

Spread increases are most often seen during publication of economic news, and can affect trader's positions rapidly.

Please, be aware of the fact that if a client has reasonable arguments to believe our company violated their terms of trading conditions, he can send a request to our Complaints department to recheck the execution of his order.

If you need any assistance, please do not hesitate to contact me any time.
  • #2,212
  • Oct 26, 2016 7:55am Oct 26, 2016 7:55am
Hi,
Could you please tell me when your UK branch open for registering?
  • #2,213
  • Oct 26, 2016 8:17am Oct 26, 2016 8:17am
Is withdrawal process really "instant" in Exness? Is there anybody who had "instant withdrawal" with Exness?
BEAR
  • #2,214
  • Oct 26, 2016 12:05pm Oct 26, 2016 12:05pm
Quoting TurkishBear
Is withdrawal process really "instant" in Exness? Is there anybody who had "instant withdrawal" with Exness?
Yes, so far i used SKRILL & NETELLER and most of the withdrawals were instant except in few cases where those were processed within 10-20 minutes
  • #2,215
  • Oct 26, 2016 1:17pm Oct 26, 2016 1:17pm
Quoting xjacks
Hi, Could you please tell me when your UK branch open for registering?
Dear xjacks,

Please kindly be informed, that Exness Europe Limited is expected to launch its operations by the end of 2016.

All of our clients will be informed and press-release will be posted on our website.

If you have other questions - please, do not hesitate to ask.
  • #2,216
  • Oct 28, 2016 8:04am Oct 28, 2016 8:04am
EXNESS REAL SERVER 3 freezed up for the last 15 minutes What's up guys its ECN TERMINAL . ?????????/
  • #2,217
  • Oct 28, 2016 8:18am Oct 28, 2016 8:18am
Quoting EXNESS
{quote} Dear deylon, if you have faced any issue regarding our company service or anything else, please let me know more about it. I will be glad to help.
Exness is a crappy company. Thanks for offering your not so required assistance.
Whenever i buy the price goes up & whenever i sell the the price goes down!
  • #2,218
  • Oct 28, 2016 9:19am Oct 28, 2016 9:19am
Is it possible to still use a permanent fixed leverage (as before), or it must be a floating infinate that Exness at their whim can change to fixed maximum when they deem to be to scam protect the traders?
there is always, always another trade!!
  • #2,219
  • Oct 28, 2016 1:45pm Oct 28, 2016 1:45pm
Quoting msqtrader
EXNESS REAL SERVER 3 freezed up for the last 15 minutes What's up guys its ECN TERMINAL . ?????????/
Dear msqtrader,

At this moment our server and platform is stable and work normally.

If you have faced any issue with your orders at that moment or anything else, please let me know more about it.
You can send an email to [email protected].

I will be glad to help.
  • #2,220
  • Oct 28, 2016 1:48pm Oct 28, 2016 1:48pm
Quoting deylon
{quote} Exness is a crappy company. Thanks for offering your not so required assistance.
Dear deylon,

If you have any questions or complaints about our services, we will be glad to help you.

Please kindly provide more information about your situation.

You can send an email to [email protected] or post your reply here.

Thank you for cooperation.
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