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Pepperstone Brief

  • #1
  • First Post: Sep 28, 2016 9:52pm Sep 28, 2016 9:52pm
https://en.wikipedia.org/wiki/Equinix


Pepperstone is an online forex and CFD broker and maintains an interbank network utilizing Equinix (https://en.wikipedia.org/wiki/Equinix). It is an Australian online (https://en.wikipedia.org/wiki/Internet) retail foreign exchange (https://en.wikipedia.org/wiki/Retail_foreign_exchange_trading) broker specializing in foreign exchange (https://en.wikipedia.org/wiki/Foreign_exchange_market) ("forex") trading. The company is headquartered in Melbourne (https://en.wikipedia.org/wiki/Melbourne), Australia (https://en.wikipedia.org/wiki/Australia) and maintains offices in Dallas (https://en.wikipedia.org/wiki/Dallas) and Shanghai (https://en.wikipedia.org/wiki/Shanghai). It provides forex trading on 72 currency pairs, metals and commodities through various online trading platforms (https://en.wikipedia.org/wiki/Electronic_trading_platform), such as MetaTrader 4 (https://en.wikipedia.org/wiki/MetaTrader_4), cTrader (https://en.wikipedia.org/wiki/CTrader), and a range of mobile apps.[1] (https://en.wikipedia.org/wiki/Pepperstone#cite_note-Metatrader-1)[2] (https://en.wikipedia.org/wiki/Pepperstone#cite_note-2)
History[edit (https://en.wikipedia.org/w/index.php?title=Pepperstone&action=edit&section=1)]
Pepperstone was founded in 2010 by CEO (https://en.wikipedia.org/wiki/Chief_executive_officer) Owen Kerr and director Joe Davenport.[3] (https://en.wikipedia.org/wiki/Pepperstone#cite_note-3)[4] (https://en.wikipedia.org/wiki/Pepperstone#cite_note-4)
In 2013, media coverage in the Australian Financial Review and the Wall Street Journal (https://en.wikipedia.org/wiki/Wall_Street_Journal) suggested a potential initial public offering (https://en.wikipedia.org/wiki/Initial_public_offering)[5] (https://en.wikipedia.org/wiki/Pepperstone#cite_note-5)[6] (https://en.wikipedia.org/wiki/Pepperstone#cite_note-6) and estimated the company to be worth $900m with revenues of A$60 million per year.[7] (https://en.wikipedia.org/wiki/Pepperstone#cite_note-7)
In 2013, Pepperstone helped the Australian Securities and Investments Commission (https://en.wikipedia.org/wiki/Australian_Securities_and_Investments_Commission) and Australian Federal Police (https://en.wikipedia.org/wiki/Australian_Federal_Police) uncover Australia's largest insider trading case in history.[8] (https://en.wikipedia.org/wiki/Pepperstone#cite_note-8) Another media report claimed that a senior employee was sacked after tipping off the regulator.[9] (https://en.wikipedia.org/wiki/Pepperstone#cite_note-9)
As of 2016, based on the company's own figures, it had an annual customer growth rate of 20% and a monthly foreign exchange transaction volume of A$100 billion.[10] (https://en.wikipedia.org/wiki/Pepperstone#cite_note-10) Pepperstone was also ranked #1 on BRW Fast Starters (https://en.wikipedia.org/wiki/BRW_Fast_Starters) 2014, with reported revenues of $60m and 66% growth.[11] (https://en.wikipedia.org/wiki/Pepperstone#cite_note-11)
In October 2014, Pepperstone ceased accepting Japanese clients after an inquiry by ASIC regarding the lack of a license from the Japanese Financial Services Agency (https://en.wikipedia.org/wiki/Japanese_Financial_Services_Agency).[1 (https://en.wikipedia.org/wiki/Pepperstone#cite_note-12)
Forex Philosopher
  • #2
  • Sep 28, 2016 10:57pm Sep 28, 2016 10:57pm
Quoting Master-Mind
https://en.wikipedia.org/wiki/Equinix Pepperstone is an online forex and CFD broker and maintains an interbank network utilizing Equinix (https://en.wikipedia.org/wiki/Equinix). It is an Australian online (https://en.wikipedia.org/wiki/Internet) retail foreign exchange (https://en.wikipedia.org/wiki/Retail_foreign_exchange_trading) broker specializing in foreign exchange (https://en.wikipedia.org/wiki/Foreign_exchange_market) ("forex") trading. The company is headquartered in Melbourne (https://en.wikipedia.org/wiki/Melbourne),...
would be good if you can do one on vantageFX, the company seems to have changed hands alot. with previous directors being in the limelight for shareprice manipulations etc. now not so sure if the management is any good.
  • #3
  • Sep 29, 2016 2:54am Sep 29, 2016 2:54am
http://scambroker.com/vantage-fx/
Forex Philosopher
  • #4
  • Sep 29, 2016 4:59pm Sep 29, 2016 4:59pm
I would like to ask if other Pepperstone clients had experienced 1.5 hours server outage in September 12th and if you have suffered losses with those issues having Pepperstone denied full responsibility for that, refusing to reimburse the full amount lost. They denied to fully reimburse me for my loss on the blocked positions that day and I had to escalate the dispute, now looking for a third party intervention. I'm doing my investigations to present the case to FOS and ASIC aiming to recover the money that IMO was illegally taken from my account.
  • #5
  • Sep 30, 2016 4:52am Sep 30, 2016 4:52am
Quoting S.d
I would like to ask if other Pepperstone clients had experienced 1.5 hours server outage in September 12th and if you have suffered losses with those issues having Pepperstone denied full responsibility for that, refusing to reimburse the full amount lost. They denied to fully reimburse me for my loss on the blocked positions that day and I had to escalate the dispute, now looking for a third party intervention. I'm doing my investigations to present the case to FOS and ASIC aiming to recover the money that IMO was illegally taken from my account....
First you should name the server that was down. I am online om my pepperstone server 10-11 hours a day, so we can compare if you name server.
MY SITTING, NEVER MY THINKING!
  • #6
  • Sep 30, 2016 12:36pm Sep 30, 2016 12:36pm
I have no info about the server id. It was in CTrader account during US session and affected some US indices CDFs, not all the CFDs they allow to trade. It was an odd failure as most of the instruments were working normally but a few were blocked and unfortunately for me I had two positions in those who have been blocked for 1.5 hours. I have some concerns that they might have tried to do reconfiguration of something during market hours that went wrong and were unable to repair it...don't know as they didn't explain at all. I understand that was Pepperstone entire responsibility alone as none of their partners (Spotware,Equinix,...) reported no failure that day.
  • #7
  • Sep 30, 2016 5:14pm Sep 30, 2016 5:14pm
Quoting S.d
I have no info about the server id. It was in CTrader account during US session and affected some US indices CDFs, not all the CFDs they allow to trade. It was an odd failure as most of the instruments were working normally but a few were blocked and unfortunately for me I had two positions in those who have been blocked for 1.5 hours. I have some concerns that they might have tried to do reconfiguration of something during market hours that went wrong and were unable to repair it...don't know as they didn't explain at all. I understand that was...
Go to the journal & take a screenshot of which notifications there where up on your journal that day.
Attached Image (click to enlarge)
Click to Enlarge Name: Screenshot_14.jpg Size: 137 KB
MY SITTING, NEVER MY THINKING!
  • #8
  • Edited Oct 1, 2016 2:09am Sep 30, 2016 6:58pm | Edited Oct 1, 2016 2:09am
I've been with Pepperstone for two years now and I do experience drop outs with MT4.
The service is satisfactory but I do hate the drop outs. I voiced a complaint about the dropouts and was given a sponsored VPS service with NYCServers but I've had my "sponsored" VPS service cancelled twice in the past three months then put back on again with new login details without any prior notice which I found was strange and inconvenient because I lost all my data on that VPS server.

I'm still waiting for an explanation from my account manager.
  • #9
  • Sep 30, 2016 7:55pm Sep 30, 2016 7:55pm
I like pepperstone, my only complaint is the widening spreads on Ctrader at the end of the US session.
Never said I was Batman,all I'm saying is you'll never see us together.
  • #10
  • Sep 30, 2016 8:11pm Sep 30, 2016 8:11pm
Quoting S.d
I have no info about the server id. It was in CTrader account during US session and affected some US indices CDFs, not all the CFDs they allow to trade. It was an odd failure as most of the instruments were working normally but a few were blocked and unfortunately for me I had two positions in those who have been blocked for 1.5 hours. I have some concerns that they might have tried to do reconfiguration of something during market hours that went wrong and were unable to repair it...don't know as they didn't explain at all. I understand that was...
When was the outage exactly? Which cfds's were affected? Was there stop/target attached to the positions during the outage? What did you do when the outage happened, did you called them? What was pepper official answer? What was cTrader answer? Did they acknowledged the error? Did you make a video or some kind of record that prove the outage?
  • #11
  • Sep 30, 2016 9:29pm Sep 30, 2016 9:29pm
Quoting Dimi.A
I've been with Pepperstone for two years now and I do experience drop outs with MT4. The service is satisfactory but I do hate the drop outs. I voiced a complaint about the dropouts and was given a sponsored VPS service with NYCServers but I've had my "sponsored" VPS service cancelled twice in the past three months then put back on again with new login details without any prior notice notice which I found was strange and inconvenient because I lost all my data on that VPS server. I'm still waiting for an explanation from my account manager.

hey Dimi.A

better to use your own private server and do your own administration.
I have use several commercial VPS providers but after 5 years experience, decided to invest in my own server and have it colocated in a data center provider.

regards,
Honesty is a very expensive gift. You wont find it in cheap people.WBuffett
  • #12
  • Oct 1, 2016 2:08am Oct 1, 2016 2:08am
Quoting emmanuel7788
{quote} hey Dimi.A better to use your own private server and do your own administration. I have use several commercial VPS providers but after 5 years experience, decided to invest in my own server and have it colocated in a data center provider. regards,
Thanks Em, I'll look into that mate. Sounds like a much better idea.
  • #13
  • Oct 1, 2016 1:44pm Oct 1, 2016 1:44pm
Does pepperstone report the yearly gains of their clients (from the U.S.) to the IRS?
  • #14
  • Last Post: Oct 1, 2016 1:54pm Oct 1, 2016 1:54pm
Quoting Dimi.A
{quote} Thanks Em, I'll look into that mate. Sounds like a much better idea.
absolutely it is better
Forex Philosopher
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