Dislikedif XM could speed up the withdrawal process a bit, it would be a better broker. my withdrawals take a complete 24 hours to be done, regardless when I submit a withdrawal. its like the guy in the back office works only 1 hour per day. Just today I submit a withdrawal funds at 1am on monday, that is before they get to work and its 4:00pm now and my withdrawal is still pending, thats 15 hours. slowest broker I have seen so far when it comes to withdrawal.Ignored
Our Backoffice department works 24/5 and processes hundreds of withdrawal requests each day. We aim to process withdrawals within 24 hours, and most of the time withdrawals are processed within just a couple of hours but on rare occasions it may take longer due to the increased workload.
I would like to assure you that your request will be processed shortly. Thank you for your patience.
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)