HOTFOREX Problem
Hello traders
I'm very sad to be here sharing this situation that I had with Hotforex.
Everybody knows that they're good and respectable broker and I never saw something like that before (with them, of course).
I'm not here to promote bad vote or crap discussion, just to share the weird experience and situation I had with them.
Well, like the others professional traders here, I trade with many brokers, the good ones I mean
and
I have one MASTER account (where I put my orders) and the SLAVES (where they get the master's orders), so, if I open an order in master all slaves accounts will get the same, if I close, all of them will close to, so that's it.
---The problem---
Last week (Friday 15/JUL), I had orders opened and decided to close all of them, and I did! and after confirming that all orders were closed on all accounts, I stopped to monitor the market and went to do other things.
In the end of day, I heard about the big EURUSD drop down and came back to my computer, I was quiet and happy, because I had closed all my orders.......and guess what?
When I saw my Hotforex account the orders came back like a magic and with other magic the orders where closed....... ALONE.
I didn't click nothing, it was just closed with minus that never, never happened.
I checked the LOGs to see WTF happened and them I've found the problem and I told their trading desk, and guess what???
Well, enough of words, let's some screenshots:
1) Hotforex (slave account) orders that should be closed:
2) Activtrades (another slave account) orders that were closed right:
3) FxPrimus (another slave account) and also were closed right:
4) LOGs analyses, and here you can see clearly that the Hotforex plataform for many times got TRADE IS DISABLE, and because of that, they didn't close my orders:
5) Now you can see the sequence of my compliant with them, trying to find and fix the issue, and guess what? NOTHING!!! They're not going give my money back of course, 'cause in their vision, there is no problem with their platform.
You know what?
I think Hotforex can better that we saw here.
I saw my other LOGs, from other days, and for many times I could found the same situation (TRADE IS DISABLE) but my copier was able to handle the situation, but this time they fu***cked me.
My advice?
Pay attention in your accounts with them (and with other brokers of course) take care to not get the same sad situation I had.
All the best
Hello traders
I'm very sad to be here sharing this situation that I had with Hotforex.
Everybody knows that they're good and respectable broker and I never saw something like that before (with them, of course).
I'm not here to promote bad vote or crap discussion, just to share the weird experience and situation I had with them.
Well, like the others professional traders here, I trade with many brokers, the good ones I mean
and
I have one MASTER account (where I put my orders) and the SLAVES (where they get the master's orders), so, if I open an order in master all slaves accounts will get the same, if I close, all of them will close to, so that's it.
---The problem---
Last week (Friday 15/JUL), I had orders opened and decided to close all of them, and I did! and after confirming that all orders were closed on all accounts, I stopped to monitor the market and went to do other things.
In the end of day, I heard about the big EURUSD drop down and came back to my computer, I was quiet and happy, because I had closed all my orders.......and guess what?
When I saw my Hotforex account the orders came back like a magic and with other magic the orders where closed....... ALONE.
I didn't click nothing, it was just closed with minus that never, never happened.
I checked the LOGs to see WTF happened and them I've found the problem and I told their trading desk, and guess what???
Well, enough of words, let's some screenshots:
1) Hotforex (slave account) orders that should be closed:
2) Activtrades (another slave account) orders that were closed right:
3) FxPrimus (another slave account) and also were closed right:
4) LOGs analyses, and here you can see clearly that the Hotforex plataform for many times got TRADE IS DISABLE, and because of that, they didn't close my orders:
5) Now you can see the sequence of my compliant with them, trying to find and fix the issue, and guess what? NOTHING!!! They're not going give my money back of course, 'cause in their vision, there is no problem with their platform.
You know what?
I think Hotforex can better that we saw here.
I saw my other LOGs, from other days, and for many times I could found the same situation (TRADE IS DISABLE) but my copier was able to handle the situation, but this time they fu***cked me.
My advice?
Pay attention in your accounts with them (and with other brokers of course) take care to not get the same sad situation I had.
All the best
