Hi,
At June 16th i make a withdrew from my trading account in TF (think forex) , it was $720 , and i request to be paid by my visa , i would like to mention that my original deposit was only $250 and i make it using my new issued visa that finished with ***9100 , so what they have to do , and they done before is to refund my visa with my initial deposit ($250) , then send the rest or my withdrew amount to my local bank account , this is what happened in the past ,several times .
At June 17th i received an email saying Dear Client,
Following your withdrawal request, we processed a refund to your credit card ****-5108(VISA) - however the credit card rejected the refund.
Please let us know why this would be the case and if funds have to be sent via Neteller as before?
so i reply to them that this reject caused because you refund the money to my expired visa , while you should send it to my new visa that i make the deposit by it.
4 days after that nothing happened - including SAT,Sun day- , at Monday i contact their live chat and asking why is the delay , but no clear answer was receive , so i ask if i can cancel my withdrew and make a new withdrew to my neteller account, so the live chat person agree with me about this step and pass my cancellation request to the finance department , At June 21th i make a new withdrew ($550) to my neteller account , and i would like to mention that i deposit and get withdrew using this neteller account more than 10 times at least in a period of at least 18 months, so i was deposit from this neteller account that end with ***705 and receive withdrew to same neteller account that end with ***705.
day after that i received an email from TF that they sent to me the withdrew , so i loged in to my neteller to check if i really received it , but i surprised that nothing received , , so i contact them by live chat and ask about it , Yen (live chat person) said that it was sent to my neteller account , so i send to him a screen shot from my neteller account that showing that i did not received any funds from TF , he transfer the screen shot to the finance department , aand ask them to investegate this case, after 24 hours , i received no reply from them , so i contact the live chat again today , and mention my withdrew ticket to Jane (live chat person) , she answer me that my withdrew was sent to neteller account that end with ***196 , OMG , OMG , are you kiding me? but i never ever deposit any funds using this account - I said - how come you send my withdrew to a neteller account that never used before ,
she ask me to contact neteller regarding this problem , since both accounts ***705 and ***196 are mine , so i replied to her that it will cost me a lot of money to call neteller from my country and the other neteller account is inactive and i never used it more than 2 years now , also it`s a GBP base currency , so if i succeed to solve this problem with neteller i`ll still losing the spread between exchange $550 to a 366 GBP , no mention that it`s not my fault at all.
she reply to me that she will forward this problem to the finance department and advice me to contact them again after 3 hours to see whats make this mistake , I contact them after 5 hours , Yen (live chat person) said that they send the withdrew to my registered email with TF , when i tried to mention for him that i never ever use this neteller email to deposit money to my TF account or receive withdrew from TF by this email neteller account , he keep replying to me with this words
(( As I said, as per anti-money laundering policy, we have to send to account registered email, unless clients inform us otherwise. ))
I tried to discuss him that i never use this email to send or receive any money using this email ,so how come you use it now , but he kept replying the same words.
now , and after the first problem with my visa refund happened , also after my second neteller problem happened , i have to wonder if TF Global send withdrew to a third party or they are just have a 24 hours drunk employees .
At June 16th i make a withdrew from my trading account in TF (think forex) , it was $720 , and i request to be paid by my visa , i would like to mention that my original deposit was only $250 and i make it using my new issued visa that finished with ***9100 , so what they have to do , and they done before is to refund my visa with my initial deposit ($250) , then send the rest or my withdrew amount to my local bank account , this is what happened in the past ,several times .
At June 17th i received an email saying Dear Client,
Following your withdrawal request, we processed a refund to your credit card ****-5108(VISA) - however the credit card rejected the refund.
Please let us know why this would be the case and if funds have to be sent via Neteller as before?
so i reply to them that this reject caused because you refund the money to my expired visa , while you should send it to my new visa that i make the deposit by it.
4 days after that nothing happened - including SAT,Sun day- , at Monday i contact their live chat and asking why is the delay , but no clear answer was receive , so i ask if i can cancel my withdrew and make a new withdrew to my neteller account, so the live chat person agree with me about this step and pass my cancellation request to the finance department , At June 21th i make a new withdrew ($550) to my neteller account , and i would like to mention that i deposit and get withdrew using this neteller account more than 10 times at least in a period of at least 18 months, so i was deposit from this neteller account that end with ***705 and receive withdrew to same neteller account that end with ***705.
day after that i received an email from TF that they sent to me the withdrew , so i loged in to my neteller to check if i really received it , but i surprised that nothing received , , so i contact them by live chat and ask about it , Yen (live chat person) said that it was sent to my neteller account , so i send to him a screen shot from my neteller account that showing that i did not received any funds from TF , he transfer the screen shot to the finance department , aand ask them to investegate this case, after 24 hours , i received no reply from them , so i contact the live chat again today , and mention my withdrew ticket to Jane (live chat person) , she answer me that my withdrew was sent to neteller account that end with ***196 , OMG , OMG , are you kiding me? but i never ever deposit any funds using this account - I said - how come you send my withdrew to a neteller account that never used before ,
she ask me to contact neteller regarding this problem , since both accounts ***705 and ***196 are mine , so i replied to her that it will cost me a lot of money to call neteller from my country and the other neteller account is inactive and i never used it more than 2 years now , also it`s a GBP base currency , so if i succeed to solve this problem with neteller i`ll still losing the spread between exchange $550 to a 366 GBP , no mention that it`s not my fault at all.
she reply to me that she will forward this problem to the finance department and advice me to contact them again after 3 hours to see whats make this mistake , I contact them after 5 hours , Yen (live chat person) said that they send the withdrew to my registered email with TF , when i tried to mention for him that i never ever use this neteller email to deposit money to my TF account or receive withdrew from TF by this email neteller account , he keep replying to me with this words
(( As I said, as per anti-money laundering policy, we have to send to account registered email, unless clients inform us otherwise. ))
I tried to discuss him that i never use this email to send or receive any money using this email ,so how come you use it now , but he kept replying the same words.
now , and after the first problem with my visa refund happened , also after my second neteller problem happened , i have to wonder if TF Global send withdrew to a third party or they are just have a 24 hours drunk employees .