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EXNESS official representative

  • #921
  • Apr 22, 2016 1:30pm Apr 22, 2016 1:30pm
Quoting santojoss
Dear Exness Concern Personal, Please check attached image of exness MT4. where sl not working and cross the sl. Maximum time sl and tp not working at exness mt4 platform. Today I lost huge profit due to tp & sl. {image}
Dear santojoss,

Thank you very much for letting me know about it.

I would appreciate if you could provide your account number in a personal message to me, so that I could help you check the execution of the order in the screen shot.

Looking forward to your reply.
  • #922
  • Apr 22, 2016 1:49pm Apr 22, 2016 1:49pm
Quoting deylon
after 2 loyal years to exness I am going to change the broker, the only good part is the instant withdrawal that is if your trades are profitable everything else is not up to the mark. there are other broker who offer better service I think I'll be moving to FBS. my account number, 647823. if you wanna check my trading volume. (don't be suprised)
Hello, deylon.

Thank you for sharing your opinion here.

I would be really grateful if you could explain in more detail what has made you change your mind about Exness. I gather from the post that you have certain questions about order execution. If you could contact me in a personal message here or at [email protected] giving me all details, I would help you check every order and comment on everything you have questions about.

Your feedback will be highly appreciated!
  • #923
  • Apr 24, 2016 6:42am Apr 24, 2016 6:42am
No response from EXNESS representative clearly shows the non professional behavior of EXNESS management. Lets all who have lost due to server failures by DDOS attack and not compensated by the EXNESS may launch a joint complaint in FPA.
  • #924
  • Apr 24, 2016 4:13pm Apr 24, 2016 4:13pm
Quoting qureshimeq
No response from EXNESS representative clearly shows the non professional behavior of EXNESS management. Lets all who have lost due to server failures by DDOS attack and not compensated by the EXNESS may launch a joint complaint in FPA.
Dear, qureshimeq.

I see your concern.

Let me assure you that there is no reason to worry.

I have replied to you in the other Exness FF thread. This is the link to my post: http://www.forexfactory.com/showthre...81#post8890481.

Please do let me know if case you need help.
  • #925
  • Apr 28, 2016 10:15am Apr 28, 2016 10:15am
Quoting EXNESS
{quote} Hello, deylon. Thank you for sharing your opinion here. I would be really grateful if you could explain in more detail what has made you change your mind about Exness. I gather from the post that you have certain questions about order execution. If you could contact me in a personal message here or at [email protected] giving me all details, I would help you check every order and comment on everything you have questions about. Your feedback will be highly appreciated!
Hello

I am reconsidering EXNESS as I have just recieved my funds back which were under the DDOS attack

"I would like to inform you that the amounts lost during the server issue on your account 647823 have been refunded, therefore $457.25 have been credited to your account.

We are sorry for the delays caused and we would like to thank you for your patience and trust.

Regards,

Ali Amine "

thank you
Whenever i buy the price goes up & whenever i sell the the price goes down!
  • #926
  • Apr 28, 2016 10:07pm Apr 28, 2016 10:07pm
Good for u and exness.

Just be careful. And ask all questions to exness if u have doubt.

Check my post in the thread "zero sum"
bit . ly/fantestimonials
  • #927
  • Apr 29, 2016 12:02am Apr 29, 2016 12:02am
Quoting deylon
{quote} Hello I am reconsidering EXNESS as I have just recieved my funds back which were under the DDOS attack "I would like to inform you that the amounts lost during the server issue on your account 647823 have been refunded, therefore $457.25 have been credited to your account. We are sorry for the delays caused and we would like to thank you for your patience and trust. Regards, Ali Amine " thank you
Dear Deylon,

thank you for your feedback.

I appreciate the fact that you are with Exness!
  • #928
  • Apr 29, 2016 12:22am Apr 29, 2016 12:22am
Dear Representative,

Was there any problem with Gbpaud, the market was volitile and move 200 pip range for approx 20 mins.

Please clarify.

Regards,
Basit Ata
Enter Signature
  • #929
  • Apr 29, 2016 12:54am Apr 29, 2016 12:54am
Quoting basitata
Dear Representative, Was there any problem with Gbpaud, the market was volitile and move 200 pip range for approx 20 mins. Please clarify. Regards, Basit Ata
Hello, basitata.

Thank you for asking.

At the moment I have information that it was an issue with quotes that has already been resolved.

If you have had your trading affected by it, please submit a request here https://www.exness.com/member/feedback, so that we could help you check the execution of the affected orders.
  • #930
  • May 8, 2016 12:25pm May 8, 2016 12:25pm
Exness Representative may please explain this difference in EXNESS and other brokers at the Friday close.
Attached Image(s) (click to enlarge)
Click to Enlarge Name: Exness-Close on Friday.png Size: 76 KB
Click to Enlarge Name: Other Broker Close on Friday.png Size: 73 KB
  • #931
  • May 8, 2016 12:26pm May 8, 2016 12:26pm
Exness chart on TOP and Other Broker on Bottom
  • #932
  • May 9, 2016 3:01am May 9, 2016 3:01am
Quoting qureshimeq
Exness Representative may please explain this difference in EXNESS and other brokers at the Friday close. {image} {image}
Dear qureshimeq,

Thank you for contacting me.

The difference is explained by different liquidity providers.

It may be especially marked at market close time when the liquidity is considerably low.

The same goes for news releases and market open time.

If you have any other questions, please let me know.
  • #933
  • May 18, 2016 10:05pm May 18, 2016 10:05pm
I just opened an Exness Limited account few days ago. When i checked using MT4 mobile... my name do not appear...instead only shows "Client"... same goes for daily statement from email.

Why not mention my name as other brokers do?
  • #934
  • May 21, 2016 12:10am May 21, 2016 12:10am
Quoting hello966
I just opened an Exness Limited account few days ago. When i checked using MT4 mobile... my name do not appear...instead only shows "Client"... same goes for daily statement from email. Why not mention my name as other brokers do?
Good day, hello966.

This measure was once used to deal with names consisting of unreadable characters and later applied to all names to potentially avoid the problem of unreadable characters.

At this moment, all MT names are 'Client', even if the client has used Latin letters in their name.

I would like to assure you that this does not in anyway affect your work in MT4.

Thank you for your understanding.
  • #935
  • May 22, 2016 6:53am May 22, 2016 6:53am
Hello Exness,

could you please elaborate on the policy that is maintained with take profit limit orders? I noticed on several occasions that the order is not filled immediately (which can hardly be due to liquidity: relatively small position, price movement direction), where the rate passes beyond the point to come back, after which finally the order is executed (or not!).

Why is the order not filled immediately with a price that is available in the market at that very moment?

E.g. a recent case last Friday, an OP_BUY of 17:37 with a TP of 1.12280 was immediately filled. In the bar of 18:12 a bid price of 1.12280 and even 1.12281 was available, yet the order was not executed (typically the TP price field turns yellow, as if to acknowledge that the price is there, but still the order is not executed). In this particular case I was there to watch it, and closed the position one pip down, so not much lost, but the price never came back up afterwards. So this would have turned a potential profit into a big loss. The derivate question now is: how much can we rely on take profit limit orders?

Regards,

Floris
  • #936
  • May 23, 2016 6:34am May 23, 2016 6:34am
Hello, I recently was trading on Exness with UNLIMITED LEVERAGE, but it changes automatically on Friday which it did, but it automatically changes back to Unlimited again on Monday, but with me that didn’t happen and I lost 145 dollars when my trade was stopped by margin call and that’s when I realized that my leverage was not Unlimited – Which I originally set and – EXNESS also accepted this was an error from their point and asked me to wait for few days – I was waiting since Tuesday –

Today I got reply that the leverage was changed to unlimited but because I did not refresh my terminal it was not affected, so in short they basically mean I had my terminal open for 48 hours non-stop and because of that the leverage wasn’t able to change.

It’s completely wrong and I can provide screenshot of my Log IN history where everyone can clearly see I restarted terminal several times. Now when I contacted customer service and explained them all this, they accepted it and told me still they won’t restore my balance and it’s my fault that I did not contacted them about the leverage not changing to unlimited.

First they accepted that it’s their fault, but now they say it’s my fault. I just want Justice to my problem. I am not a huge trader, I have lost 145 dollars because of it and it’s big amount for me. PLEASE have a look into my problem – My account number is – 523392

If you need any more details or anything let me know but please provide me some fair solution.
  • #937
  • May 23, 2016 10:09am May 23, 2016 10:09am
Quoting flofri
Hello Exness, could you please elaborate on the policy that is maintained with take profit limit orders? I noticed on several occasions that the order is not filled immediately (which can hardly be due to liquidity: relatively small position, price movement direction), where the rate passes beyond the point to come back, after which finally the order is executed (or not!). Why is the order not filled immediately with a price that is available in the market at that very moment? E.g. a recent case last Friday, an OP_BUY of 17:37 with a TP of 1.12280...
Dear flofri,

thank you for letting me know about it.

By default, the TP or SL should not be highlighed yellowish colour when reached.

If it is, please restart the MT4 to make sure it works properly. If the position is still open after you have restarted the terminal, please create a request to check the order execution here: https://www.exness.com/member/feedback.
  • #938
  • May 23, 2016 10:15am May 23, 2016 10:15am
Quoting NasirLakhany
Hello, I recently was trading on Exness with UNLIMITED LEVERAGE, but it changes automatically on Friday which it did, but it automatically changes back to Unlimited again on Monday, but with me that didnt happen and I lost 145 dollars when my trade was stopped by margin call and thats when I realized that my leverage was not Unlimited Which I originally set and EXNESS also accepted this was an error from their point and asked me to wait for few days I was waiting since Tuesday Today I got reply that the leverage was changed to unlimited but because...
Dear NasirLakhany,

I am glad that you have got in touch with me here.

At the moment, out Technical department are checking the reason why the leverage was not unlimited at the time the orders closed by stop-out with positive margin.

Based on the reason, the Complaints department will come up with a solution on your request.

You will be informed of the results in the Feedback section of your Member area.
  • #939
  • May 25, 2016 9:40am May 25, 2016 9:40am
Quoting EXNESS
{quote} Dear flofri, thank you for letting me know about it. By default, the TP or SL should not be highlighed yellowish colour when reached. If it is, please restart the MT4 to make sure it works properly. If the position is still open after you have restarted the terminal, please create a request to check the order execution here: https://www.exness.com/member/feedback.
Thanks for your answer, but I am under the impression that a TP limit order is executed on your side and is not dependent on the condition of the MT4 client, i.e. could even be turned off. Still the TP should be executed. Please correct if I am wrong.
  • #940
  • May 26, 2016 9:53am May 26, 2016 9:53am
Quoting flofri
{quote} Thanks for your answer, but I am under the impression that a TP limit order is executed on your side and is not dependent on the condition of the MT4 client, i.e. could even be turned off. Still the TP should be executed. Please correct if I am wrong.
Dear flofri,

thank you for the reply.

If we are talking about the ECN (I gather from your last post that it was regarding ECN rather than Market Maker accounts), all limit orders including the TP as well as all stop orders are executed at the liquidity provider's end. They are sent for execution when the market price is nearing the activation level of the pending order.

For this reason, ideally, the situation of 'yellow' pending orders must not take place. If it does, it is highly likely a temporary issue related to execution. In this case, all you have to do is inform us about it so that we could check the execution of a trading order.

Additionally, certainly all pending orders can be executed with the MT4 client terminal turned off because the are kept at the server rather than the MT4 terminal.
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