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EXNESS official representative

  • #881
  • Mar 20, 2016 3:13pm Mar 20, 2016 3:13pm
Quoting flofri
I must say that this really surprises me. I used Neteller and Skrill to deposit and withdraw funds. Especially through Skrill, that is linked to my bank account, it is a matter of seconds rather than minutes, the fees are quite low and in the exchange between Skrill and Exness even absent. I have the experience that on the Exness side, everything is done lightning-fast, without any suspicion of holding funds, even for a minute. Regarding exchange, also a big thumbs up for Exness, for the exchange rates they apply are flawless 1:1, I never lose a...
Thats exactly what I was thinking.

A 5000 USD wire transfer from Qatar will not be processed the same as a 200$ Skrill transfer from an European country. Sometimes you have to be a bit more clever and understand the world is not all sugar and spice.

Here are for examples a list of my instant Exness withdrawals for more than 3100$ = http://photoshar.in/exness-multiple-withdrawals-2015
  • #882
  • Mar 21, 2016 9:49am Mar 21, 2016 9:49am
Quoting rockthepips
{quote} Thats exactly what I was thinking. A 5000 USD wire transfer from Qatar will not be processed the same as a 200$ Skrill transfer from an European country. Sometimes you have to be a bit more clever and understand the world is not all sugar and spice. Here are for examples a list of my instant Exness withdrawals for more than 3100$ = http://photoshar.in/exness-multiple-withdrawals-2015
Hello, rockthepips and flofri!

Thank you very much for your positive feedback!

I would just like to say that we are proud to offer our clients this unique system of instant withdrawals, and surely we are delighted to know that you appreciate it!
  • #883
  • Mar 26, 2016 9:47am Mar 26, 2016 9:47am
hello,exness
is this maintenance of your site is regular or what???
and when your services would be on again
sorry but ia a little worried about this issue
  • #884
  • Mar 26, 2016 11:59am Mar 26, 2016 11:59am
Quoting drsameh
hello,exness is this maintenance of your site is regular or what??? and when your services would be on again sorry but ia a little worried about this issue
IT IS SATURDAY! and Easter weekend!
when would you like a maintenance to be done??
there is always, always another trade!!
  • #885
  • Mar 27, 2016 11:17am Mar 27, 2016 11:17am
I do not understand EXNESS withdrawal method which differ from all the brokers I've dealt with. They say if you make deposit via card then the withdrawal must be processed back to the card which is fine as chargebacks happen all the time, but the problem is they say that any profits made over your initial deposit amount must also be withdrawn back to the card. How does that even work? Do I demand a check from my credit card company every time you make a payment?
This is a very unorthodox method of making payment. It seems like a sure way to get your credit card cancelled by your bank. Why not just make regular bank wire transfer for profits after the deposited amount have been refunded back to the card?
  • #886
  • Mar 27, 2016 1:27pm Mar 27, 2016 1:27pm
Quoting Nabz
I do not understand EXNESS withdrawal method which differ from all the brokers I've dealt with. They say if you make deposit via card then the withdrawal must be processed back to the card which is fine as chargebacks happen all the time, but the problem is they say that any profits made over your initial deposit amount must also be withdrawn back to the card. How does that even work? Do I demand a check from my credit card company every time you make a payment? This is a very unorthodox method of making payment. It seems like a sure way to get...
use wire transfer.
for deposit and withdrawal.
your problem solved.
there is always, always another trade!!
  • #887
  • Mar 27, 2016 2:40pm Mar 27, 2016 2:40pm
Quoting profitfarmer
{quote} use wire transfer. for deposit and withdrawal. your problem solved.
I live in a country with weird banking regulations. The banks here don't wire money to company accounts out of country from personal accounts. So I'm stuck with Debit/Credit cards for funding. But I can receive inward bank wire transfer to my personal account without any problem.
I just want to know if its possible for Exness to withdraw profits to bank account if funding was done with card. If they force profit withdrawals to card then they're not for me!
  • #888
  • Mar 28, 2016 2:49am Mar 28, 2016 2:49am
im getting internal server error when i try to login member area
  • #889
  • Mar 28, 2016 3:01am Mar 28, 2016 3:01am
Exness team hi, do you have plans to introduce cTrader platform any time soon? If you do I'd be interested in opening an account with you guys.
  • #890
  • Mar 28, 2016 4:22pm Mar 28, 2016 4:22pm
Quoting drsameh
hello,exness is this maintenance of your site is regular or what??? and when your services would be on again sorry but ia a little worried about this issue
Dear drsameh,

thank you for your message here!

Indeed, it was maintenance. We regret that it might have made you worry. Needless to say, the maintenance finished on Sunday before the market opening, just as it should.

I'd like to point out that we are always available by phone. Please never hesitate to give us a call if you have any question. You may see our phone number for your country on our main page: www.exness.com.
  • #891
  • Mar 28, 2016 4:43pm Mar 28, 2016 4:43pm
Quoting Nabz
{quote} I live in a country with weird banking regulations. The banks here don't wire money to company accounts out of country from personal accounts. So I'm stuck with Debit/Credit cards for funding. But I can receive inward bank wire transfer to my personal account without any problem. I just want to know if its possible for Exness to withdraw profits to bank account if funding was done with card. If they force profit withdrawals to card then they're not for me!
Hello, Nabz!

Thank you for showing your interest!

First of all, we introduced the practice of withdrawing profits back to the bank card several months ago as many clients said it was convenient for them to go on using the card after all the chargebacks instead of initiating a wire transfer to get their profit withdrawn.

Secondly, I perfectly understand that your bank may have certain regulations restricting wires to company accounts in other countries. Nevertheless, this is the first time I hear our client saying that some operations may be a reason for a bank to cancel the card. So, thank you for letting me know about this. If this is the case with your bank, I am sure we can find a way to help you withdraw your profits by either using any electronic payment system or, if our Financial department finds it appropriate, a bank wire. For more information on available payment systems please visit our website here: https://www.exness.com/deposit_operations/.

If you have any other questions, please get in touch here or drop me a line at [email protected].

Apart from it, I would like to thank profitfarmer for helping me. I appreciate it!
  • #892
  • Mar 28, 2016 4:45pm Mar 28, 2016 4:45pm
Quoting x-x
im getting internal server error when i try to login member area
Dear x-x,

thank you for letting me know!

Can I have more information about it (a screen shot, browser console information after the error is returned) as I can't reproduce the error at my end? Also, can you log in to your Member area now?
  • #893
  • Mar 28, 2016 4:48pm Mar 28, 2016 4:48pm
Quoting asgcorp
Exness team hi, do you have plans to introduce cTrader platform any time soon? If you do I'd be interested in opening an account with you guys.
Hello, asgcorp!

Thank you for the question.

As far as I know, we do not at the moment. However, I will find out more and let you know.
  • #894
  • Mar 28, 2016 4:51pm Mar 28, 2016 4:51pm
Quoting EXNESS
{quote} Hello, asgcorp! Thank you for the question. As far as I know, we do not at the moment. However, I will find out more and let you know.
yeah ok thanks!
  • #895
  • Mar 28, 2016 7:38pm Mar 28, 2016 7:38pm
Quoting EXNESS
{quote} Hello, Nabz! Thank you for showing your interest! First of all, we introduced the practice of withdrawing profits back to the bank card several months ago as many clients said it was convenient for them to go on using the card after all the chargebacks instead of initiating a wire transfer to get their profit withdrawn. Secondly, I perfectly understand that your bank may have certain regulations restricting wires to company accounts in other countries. Nevertheless, this is the first time I hear our client saying that some operations may...
After I wrote here I had a chat with your representative and was told that you can withdraw profits via wire transfer after initial card refunds. I asked him to reconfirm as your website state that profits can only be withdrawn to card. He confirmed that profits can be withdrawn via bank wire, no strings attached. I then opened ECN account and verified documents was about to deposit funds but luckily read your response before doing so. A standard practice with virtually every forex broker in the world require special permission from your financial department. "Your credit card is to make payments on credit, not receive payments. You can't use it as a bank account". This is what my bank told me. Since I can't risk being denied special privilege of profit withdrawals via bank wire, therefore I won't be funding my new account.
  • #896
  • Mar 29, 2016 12:48pm Mar 29, 2016 12:48pm
Exness-Real4 goes offline too often.

today's.....

Exness-Real4 and Demo Screenshots...
Attached Image (click to enlarge)
Click to Enlarge Name: Demo.JPG Size: 147 KB
Attached Image (click to enlarge)
Click to Enlarge Name: Exness.JPG Size: 234 KB
  • #897
  • Mar 29, 2016 6:21pm Mar 29, 2016 6:21pm
Quoting DavieMac
Exness-Real4 goes offline too often. today's..... Exness-Real4 and Demo Screenshots...{image}{image}
Dear DavieMac,

thank you for bringing this to my attention.

First of all, I regret that this 'offline state' may have affected your work with us. We are always working at improving the quality of our services and doing our best to avoid any such issues in future.

Secondly, I would like to know if it caused any financial losses at your account. If yes, please send me the details (account number, order number) at [email protected], so that I could help you check the execution.
  • #898
  • Mar 29, 2016 6:24pm Mar 29, 2016 6:24pm
Dear Nabz,

thank you for the reply.

I will get in touch with our Financial department to find out our official position on the matter.
  • #899
  • Mar 29, 2016 7:54pm Mar 29, 2016 7:54pm
Quoting EXNESS
{quote} Dear DavieMac, thank you for bringing this to my attention. First of all, I regret that this 'offline state' may have affected your work with us. We are always working at improving the quality of our services and doing our best to avoid any such issues in future. Secondly, I would like to know if it caused any financial losses at your account. If yes, please send me the details (account number, order number) at [email protected] ("[email protected]"), so that I could help you check the execution.
Thanks for the quick reply.
Luckily for me I wasn't trading at the time.
  • #900
  • Mar 30, 2016 3:23am Mar 30, 2016 3:23am
Quoting Nabz
{quote} This is what my bank told me. Since I can't risk being denied special privilege of profit withdrawals via bank wire, therefore I won't be funding my new account.
Dear Nabz,

I have contacted our Financial department for further details.

They have confirmed that if a trading account has been funded only by a bank card, after all the refunds (chargebacks) the profit can always be withdrawn via bank wire with no approval by Financial department needed.
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