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Spotware cTrader suggestions, improvements and issues thread

  • #61
  • Feb 4, 2016 11:47pm Feb 4, 2016 11:47pm
Quoting cTrader
{quote} We are working on introducing more features into the new order window, as well as integrating what you can already do post order, prior to creation of the order. We understand these requirements are important to traders like yourself. Unfortunately we are not able to provide delivery dates. As for un-linking accounts from cTrader ID, this functionality is now supported.
Thanks for the update. I should mention that while I'm dissatisfied with the absence of this feature that I (and others) have requested, otherwise I find your platform very good for what I'm doing.

Best,
Z
  • #62
  • Feb 5, 2016 8:00am Feb 5, 2016 8:00am
Hi cTrader team! I like this app for desktop and Android but I have a issues using the charts on a Nexus 6 using the Android app. Every time I expand a chart using the Android app it crashes. I really like this app but it is unusable so I end up trading with the web app on my Nexus 6. Also please add heiken Ashi charts on the desktop platform. So because of these issues I have to use the web app on both my phone and on my computer. I would rather use the native apps as the web app takes forever to reload.

Thanks!
  • #63
  • Feb 5, 2016 3:04pm Feb 5, 2016 3:04pm
I enjoy using C trader as a retail trader it gives me good execution of trades and with the ECN platform i find tighter spreads and paying a commission
gives me better performance rather than just spreads, the charting package is very good and with the continual upgrading of Ctrader with new functions it can only get even better.
  • #64
  • Feb 6, 2016 2:45am Feb 6, 2016 2:45am
I have checked cTrader...its actually pretty good platform!!! The only problem is that it only runs on Windows and I am Mac user..can you guys come up with version for Mac??
  • #65
  • Feb 6, 2016 8:01am Feb 6, 2016 8:01am
Quoting tomsmid
I have checked cTrader...its actually pretty good platform!!! The only problem is that it only runs on Windows and I am Mac user..can you guys come up with version for Mac??
Hi, you can use the web cTrader from your Safari browser while you wait (hope) for a Mac platform. Works the same.
  • #66
  • Feb 6, 2016 9:48am Feb 6, 2016 9:48am
Quoting tomsmid
I have checked cTrader...its actually pretty good platform!!! The only problem is that it only runs on Windows and I am Mac user..can you guys come up with version for Mac??
I actually really like the web version. I don't even bother with the desktop version anymore because the web version is just that good.
  • #67
  • Feb 6, 2016 10:59pm Feb 6, 2016 10:59pm
Thanks for letting me know...I will check the web based cTrader to see how it works...


Quoting incognito517
{quote} Hi, you can use the web cTrader from your Safari browser while you wait (hope) for a Mac platform. Works the same.
  • #68
  • Edited 7:00pm Feb 8, 2016 6:42pm | Edited 7:00pm
Quoting cTrader
{quote} Hi Dimi, we are aware that under certain conditions cTrader can use more resources than might seem necessary, its in our immediate plans to further optimize the performance of our platforms and we are doing so in each and every release. This will be achieved using a number of different methods in the front and back of the entire system. A new version of cTrader for Windows can be expected any day now. {quote} This also is in our immediate plans. {quote} While I have to remain neutral on the topic, I must say that the 99% of trading conditions...
Thank you for rolling out another update for us and responding to our thread.

As requested in our previous posts can you urgently attend to these issues first?

  1. We need the ability to simply remove cTrader accounts and unlink them from our CTDN (Demo and Live).
  2. "Snap" lines (including Fibonacci, channels etc.) to the nearest candle wick (just like Metatrader 4 does).
  3. Urgently address the RAM usage for cTrader. Seriously I can't even run cTrader on a dedicated New York City VPS server because of the huge amount of RAM it takes up (see second attachement image below).
  4. We need timeframe shortcut buttons on the top of the screen (or movable) for easy access. Perhaps the ability for the trader to "favourite" the most frequent timeframes traded and have these timeframes displayed as buttons at the top of the toolbar (just like Metatrader 4). For example M1, M5, M15, M30, H1, H4, D1, W1, MN (please see attached image below).

Attached Image(s) (click to enlarge)
Click to Enlarge Name: cTrader_TF_buttons copy.jpg Size: 96 KB
Click to Enlarge Name: Clipboard01.jpg Size: 255 KB
  • #69
  • Feb 10, 2016 4:52am Feb 10, 2016 4:52am
Quoting Dimi.A
Thank you for rolling out another update for us and responding to our thread. As requested in our previous posts can you urgently attend to these issues first?
Hi Dimi, absolutely, I will update you on each topic separately.

Quoting Dimi.A
We need the ability to simply remove cTrader accounts and unlink them from our CTDN (Demo and Live).
This was supported in our last update. Presently cMirror is the only platform you can un-link live accounts from your cTrader ID, since you can see ALL of your linked accounts in cMirror across all brokers it is in my opinion the best place to manage your linked accounts. In the rest of the platforms only Demo accounts can be removed of that specific broker.

Quoting Dimi.A
"Snap" lines (including Fibonacci, channels etc.) to the nearest candle wick (just like Metatrader 4 does).
This feature is in progress and will be in one of our future releases.

Quoting Dimi.A
Urgently address the RAM usage for cTrader. Seriously I can't even run cTrader on a dedicated New York City VPS server because of the huge amount of RAM it takes up (see second attachement image below).
We are constantly addressing this with lighter protocols and refactoring to remove unnecessary processes in every release. You should see improvements in every release.

Quoting Dimi.A
We need timeframe shortcut buttons on the top of the screen (or movable) for easy access. Perhaps the ability for the trader to "favourite" the most frequent timeframes traded and have these timeframes displayed as buttons at the top of the toolbar (just like Metatrader 4). For example M1, M5, M15, M30, H1, H4, D1, W1, MN (please see attached image below).
This feature also is in progress and will be in one of our future releases.

Thanks for your feedback and I would like assure you that we are working relentlessly on bringing you all the features you need. I am sorry that we are not able to provide release dates on the above but we are working very hard on it.
cTrader, a premium trading platform trusted by over 11M traders worldwide
  • #70
  • Feb 11, 2016 7:53am Feb 11, 2016 7:53am
Quoting cTrader
{quote} Hi Dimi, absolutely, I will update you on each topic separately. {quote} This was supported in our last update. Presently cMirror is the only platform you can un-link live accounts from your cTrader ID, since you can see ALL of your linked accounts in cMirror across all brokers it is in my opinion the best place to manage your linked accounts. In the rest of the platforms only Demo accounts can be removed of that specific broker. {quote} This feature is in progress and will be in one of our future releases. {quote} We are constantly addressing...
Please look into the Android app constantly crashing on the Nexus 6 smart phone. I wonder if the resolution of this phone is a problem for the app? This is the perfect phone for trading on the go. This app works fine works fine on my Nexus 7 tablet but I don't want to have to lug that around...Thanks
  • #71
  • Feb 12, 2016 2:51am Feb 12, 2016 2:51am
Quoting FXChaser
Please look into the Android app constantly crashing on the Nexus 6 smart phone. I wonder if the resolution of this phone is a problem for the app? This is the perfect phone for trading on the go. This app works fine works fine on my Nexus 7 tablet but I don't want to have to lug that around...Thanks
Hi FXChaser, thank you for reporting it. We already know about this and have identified the cause. Unfortunately it is an issue with the GPU Driver and it probably can only be fixed by a firmware update by Nexus. We spent over one month investigating this already and unfortunately have not been able to fix it from our side, we will keep working on it in case there is a chance we can fix it. This is a global issue being faced by many developers world-wide and we do not know when Nexus 6 will be able to support our App. Thanks again for reporting it.
cTrader, a premium trading platform trusted by over 11M traders worldwide
  • #72
  • Feb 12, 2016 3:38am Feb 12, 2016 3:38am
Hi ctrader, great job in taking feedback from traders and incorporating it into product development, great pivot strategy.

I would like to mention two changes if that's okay.

1. The zoom in the charts is not really user friendly, it has 5 levels of zoom where 1 and 5 are really too big or too small, levels 2,3,4 are okay but not great. Can you add more zoom levels? Like 2.5,3.5 etc?

2. There is no way to measure the distance between candles, can you give us a line that will show the distance between two candles x and y?
  • #73
  • Feb 12, 2016 7:52am Feb 12, 2016 7:52am
Quoting cTrader
{quote} Hi FXChaser, thank you for reporting it. We already know about this and have identified the cause. Unfortunately it is an issue with the GPU Driver and it probably can only be fixed by a firmware update by Nexus. We spent over one month investigating this already and unfortunately have not been able to fix it from our side, we will keep working on it in case there is a chance we can fix it. This is a global issue being faced by many developers world-wide and we do not know when Nexus 6 will be able to support our App. Thanks again for reporting...
Thanks for your response. I figured it was hardware related as I've had issues with other apps in the past and this is probably due to the odd resolution of this phone.
  • #74
  • Feb 15, 2016 8:57am Feb 15, 2016 8:57am
Quoting FXChaser
{quote} Thanks for your response. I figured it was hardware related as I've had issues with other apps in the past and this is probably due to the odd resolution of this phone.
Hi FXChaser, actually, we have some good news. In our latest release for Android this issue should have been fixed. If your app has not updated yet you can check the Spotware version here: https://play.google.com/store/apps/d...om.spotware.ct. Please let us know how you get on here. Many thanks.
cTrader, a premium trading platform trusted by over 11M traders worldwide
  • #75
  • Feb 17, 2016 4:52am Feb 17, 2016 4:52am
Quoting cTrader
{quote} Hi FXChaser, actually, we have some good news. In our latest release for Android this issue should have been fixed. If your app has not updated yet you can check the Spotware version here: https://play.google.com/store/apps/d...om.spotware.ct. Please let us know how you get on here. Many thanks.
Yes, i like ctrader.
but not reliable brokers.
FCA regulation. Max leverage 1:100.minimum trade size 0.1lot. ecn/dma broker.
I want to such broker.
  • #76
  • Feb 17, 2016 7:50am Feb 17, 2016 7:50am
Quoting cTrader
{quote} Hi FXChaser, actually, we have some good news. In our latest release for Android this issue should have been fixed. If your app has not updated yet you can check the Spotware version here: https://play.google.com/store/apps/d...om.spotware.ct. Please let us know how you get on here. Many thanks.
Hi cTraderSomething wonderful happened. I got an update for Android webview on my Nexus 6 this morning so I installed it right away because it fixed issues with some apps. I reinstalled cTrader for Android and so far no more crashes! There was a freeze but no more constant crashes. Maybe Google listened to me when I reported a bug report several times. If this platform proves stable, goodbuy Metatrader!
  • #77
  • Feb 17, 2016 8:36am Feb 17, 2016 8:36am
Any update on "fill or kill" option?

Will it be introduced?
  • #78
  • Feb 17, 2016 9:04am Feb 17, 2016 9:04am
Quoting FXChaser
{quote} Hi cTraderSomething wonderful happened. I got an update for Android webview on my Nexus 6 this morning so I installed it right away because it fixed issues with some apps. I reinstalled cTrader for Android and so far no more crashes! There was a freeze but no more constant crashes. Maybe Google listened to me when I reported a bug report several times. If this platform proves stable, goodbye Metatrader!
Nevermind, new issue, freezes now instead of crashing. Almost there...
  • #79
  • Edited 5:19pm Feb 17, 2016 2:24pm | Edited 5:19pm
I very much like the fact that Spotware is actively improving the product line and is tuned into traders' requests.

In the recent updates to the desktop version and mobile Android version, the repeated sign ons every time I enter the platform is cumbersome though. I would suggest keeping some sort of light security cookie or other light weight procedure so that logging in process should not take more than a second.

Also, for automated trading on cAlgo, the platform should retain its' state in case of server restart so that what ever cBots were running before the reboot/crash, will be automatically turned on after the reboot.

I did notice a dramatic improvement in RAM usage of both cTrader and cAlgo on the servers compared to earlier versions. This is commendable because the old RAM (leaks?) were debilitating.

Thank you to the Spotware team for continued improvements, and the traders that keep the suggestions coming. I would like to see cAlgo continue to grow as a high quality financial modeling and auto-trading platform with all the best professional features (importation of tick level data, event stream processing features, data set splitting for in-sample out-of-sample forward testing, Monte Carlo studies, etc.)

Cheers
  • #80
  • Feb 19, 2016 8:16am Feb 19, 2016 8:16am
Quoting FXChaser
{quote} Hi cTraderSomething wonderful happened. I got an update for Android webview on my Nexus 6 this morning so I installed it right away because it fixed issues with some apps. I reinstalled cTrader for Android and so far no more crashes! There was a freeze but no more constant crashes. Maybe Google listened to me when I reported a bug report several times. If this platform proves stable, goodbuy Metatrader!
Hi FXChaser, unfortunately the fix for cTrader didn't come from WebView, it actually originated from our efforts, otherwise it would be working 100% if Google had fixed it. Unfortunately our efforts resolved the app crashing, but left a new issue of freezing on Nexus 6, something which we are now working on. Many thanks for your feedback, cTrader Team!
cTrader, a premium trading platform trusted by over 11M traders worldwide
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