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  • #8,381
  • Edited 5:28pm Jan 4, 2016 3:33pm | Edited 5:28pm
Quoting brinkclan
Jason, I'm attaching a screenshot of the Real Directional Volume (net) and a transposed histogram (made manually) of the SSI (net change). As we discussed, there is a few reasons why these two don't correlate. I can't seem to get my mind around the possible scenarios where there might be an edge using the two together. Perhaps you can take a look at the screenshot and make some commentary about any bars of interest based on the deviations of these net numbers.
Hi Brinkclan,

Before I comment, it would be helpful to know more about the method you used to calculate the net change in SSI. Personally, I would have converted the SSI back into a percentage figure (counting the percentage of retail traders that are long) and then measured the change in that value. Is that what you did?

Quoting brinkclan
Furthermore, I would like to know if possible in the future there might be another SSI indicator that allowed for histogram (with a net mode too). Not sure how much could be gained, perhaps allot, perhaps nothing. Out of the these two indicators, which one do you feel is the most "interesting" to watch?
As a matter of fact, our programmers are currently working on several new SSI-based indicators. The exact details are pending, and we're open to suggestions on what to include in these new indicators. I pass on your request about the histogram.

Quoting brinkclan
Do you think there is any value with monitoring the net change in SSI vs watching the total SSI values as they reach certain levels?
I find the change in SSI to be more useful than the actual SSI value. Several of the DailyFX PLUS strategies automated on Mirror Trader use the change in SSI to generate trading signals: http://bit.ly/1PGuSPm
  • #8,382
  • Jan 4, 2016 3:53pm Jan 4, 2016 3:53pm
Quoting Jason Rogers
{quote} Hi Stance, Welcome to the forum Please see my earlier post: http://www.forexfactory.com/showthre...20#post8670620
Thanks Jason, hope you guys can fix the issue soon
  • #8,383
  • Jan 4, 2016 4:12pm Jan 4, 2016 4:12pm
Quoting Vectamart
I am having trouble with my Marketscope 2.0 charts today. I keep receiving a message "Failed to load the chart". I have a 4-window chart setup including H8, H1, M15 and M5. The M15 and M5 charts are fine but the H8 and H1 are not loading. Any ideas?
Quoting flylizard
{quote} Me too, I had to load them back up individually, pbviously a problem with TS
Quoting deepak925
{quote} Ya getting the same "Failed to load the chart" on H1 and D1 {image}
Quoting stance
I've been getting the "Failed to load the chart" since the market has opened this year and I've been testing from 3 different vps providers and all are experiencing the same issue. The problem is seen with both demo and real accounts.
Quoting Jason Rogers
{quote} {quote} {quote} Hi Everyone, I apologize for this issue you're facing with the Marketscope charts. It's a known issue on our end the developers are currently working to fix. Our tech support team advised me of a workaround you can use until we have implemented a permanent solution: "The issue with charts not loading in Marketscope only occurs when you open a layout inside Marketscope. Adjusting the period of the chart (for example from H1 to m5) allows the chart to load. You can then change it back to the original time period/time frame...
Quoting stance
{quote} Thanks Jason, hope you guys can fix the issue soon
Our developers just informed me this issue with the "Failed To Load" error on Marketscope charts has been resolved. I apologize again for the inconvenience.

If you are still experiencing this issue, please take the following steps:

  1. Close Trading Station, if it is currently open.
  2. Open Windows Explorer and navigate the specified folder: (Note that only one of these folders will exist depending on the clients operating system) "C:\Program Files (x86)\Candleworks\FXTS2\QuoteStorage" OR "C:\Program Files\Candleworks\FXTS2\QuoteStorage"
  3. Delete the History folder.
  4. Reopen Trading Station and load your Marketscope charts.

  • #8,384
  • Jan 4, 2016 4:57pm Jan 4, 2016 4:57pm
Quoting Jason Rogers
{quote} {quote} {quote} {quote} {quote} {quote} Our developers just informed me this issue with the "Failed To Load" error on Marketscope charts has been resolved. I apologize again for the inconvenience. If you are still experiencing this issue, please take the following steps: Close Trading Station, if it is currently open. Open Windows Explorer and navigate the specified folder: (Note that only one of these folders will exist depending on the clients operating system) "C:\Program Files (x86)\Candleworks\FXTS2\QuoteStorage" OR "C:\Program Files\Candleworks\FXTS2\QuoteStorage"...
Thanks Jason, that worked
  • #8,385
  • Jan 4, 2016 7:33pm Jan 4, 2016 7:33pm
Quoting Jason Rogers
{quote} Thanks Ally
issue resolved by your FXCM staff

so thanks to you Jason



Hi Kathy,

I wanted to apologize for any inconveniences that you may have experienced while we were troubleshooting a charting issue this morning. This has since been resolved and the charts should be loading properly. This should also solve the indicator synchronization that would have been affected by the chart latency as well. Please feel free to reach out to me with any additional questions and I'll be more than happy to assist.

Best Regards,
Landon
  • #8,386
  • Jan 5, 2016 3:05am Jan 5, 2016 3:05am
Hi Jason,

- When I open a live mini account with FXCM uk or Germany its possible to trade the SPX500 micro CFD with the TradeInterceptor Platform
(demo account works fine)

- offer FXCM uk an 50.000$ negativ saldo protection on the standard/mini accounts. If true what does that mean exactly please

regards,
slowben
  • #8,387
  • Jan 5, 2016 8:46am Jan 5, 2016 8:46am
Quoting Jason Rogers
{quote} {quote} Yours are the only two reports I have received regarding such an issue with MT4. I would like to have you speak with my colleagues in tech support so they can troubleshoot this for you in real time. Please send me a private message with your contact details and the best time to reach you, so I can arrange a follow up call. Alternatively, you can contact our tech support team directly via phone or live chat.
Thanks Jason - The same thing has happened to a trading buddy of mine today and I think they are sending an email along with screen shots
  • #8,388
  • Jan 5, 2016 2:14pm Jan 5, 2016 2:14pm
Hello all,
sorry that I have to claim the same issue again but I still have the problem with "faild to load the chart". I dont have that quotestorage folder and no history folder. My structure looks like this C:\Program Files (x86)\Candleworks\FXTS2\indicators\Custom.
Its on a demo account.

What can I do?

Greetings Martin
  • #8,389
  • Jan 5, 2016 3:14pm Jan 5, 2016 3:14pm
Quoting stance
{quote} Thanks Jason, that worked
It's my pleasure, Stance

I'm glad the solution from our developers worked for you.
  • #8,390
  • Jan 5, 2016 3:15pm Jan 5, 2016 3:15pm
Quoting AllyB
{quote} issue resolved by your FXCM staff so thanks to you Jason Hi Kathy, I wanted to apologize for any inconveniences that you may have experienced while we were troubleshooting a charting issue this morning. This has since been resolved and the charts should be loading properly. This should also solve the indicator synchronization that would have been affected by the chart latency as well. Please feel free to reach out to me with any additional questions and I'll be more than happy to assist. Best Regards, Landon
That's great! I'm glad my colleague was able to help you.
  • #8,391
  • Jan 5, 2016 3:18pm Jan 5, 2016 3:18pm
Quoting Ljh
{quote} Thanks Jason - The same thing has happened to a trading buddy of mine today and I think they are sending an email along with screen shots
Thanks for the update, Ljh. You and your friend can send those screen shots to techsupport (at) FXCM [dot] com
  • #8,392
  • Edited 4:34pm Jan 5, 2016 3:22pm | Edited 4:34pm
Quoting martinf
Hello all, sorry that I have to claim the same issue again but I still have the problem with "faild to load the chart". I dont have that quotestorage folder and no history folder. My structure looks like this C:\Program Files (x86)\Candleworks\FXTS2\indicators\Custom. Its on a demo account. What can I do? Greetings Martin
Hi Martin,

I'm sorry you're still having this issue. Since you can't see a "QuoteStorage" folder on your computer, it would be best for you speak with one of my colleagues in our tech support team, so we can troubleshoot the problem for you in real time. You can reach live support 24 hours a day via phone or live chat.
  • #8,393
  • Jan 5, 2016 5:05pm Jan 5, 2016 5:05pm
Quoting slowben
Hi Jason, - When I open a live mini account with FXCM uk or Germany its possible to trade the SPX500 micro CFD with the TradeInterceptor Platform (demo account works fine)
Hi Slowben,

Your forum profile mentions you live in Luxembourg. That means you can open a mini account with FXCM UK to trade micro lots on SPX 500, and we can provide you with German language support if you prefer. Trade Interceptor is third party platform, so if you want to use it, you must complete your FXCM application using the instructions provided on the Trade Interceptor website to designate them as your introducing broker.

Quoting slowben
offer FXCM uk an 50.000$ negativ saldo protection on the standard/mini accounts. If true what does that mean exactly please regards, slowben
Our service includes products that are traded on margin and carry a risk of losses in excess of your deposited funds. The products may not be suitable for all investors. Please ensure that you fully understand the risks involved.

FXCM UK and FXCM Australia offer clients up to $50,000 in negative balance protection on forex trades. For full details, please review the master trading agreement when you complete your account application.

Note that negative balance protection is not available to clients of FXCM US or any other US broker due to CFTC regulations which state that a broker may not in any way represent that it will guarantee against losses.
  • #8,394
  • Jan 6, 2016 2:37am Jan 6, 2016 2:37am
Quoting Jason Rogers
{quote} Hi Yazzie, I've asked one of my colleagues in our Active Trader department to follow up with you with more details about our beta test of Trading Station with depth of market information.
Hi Jason

How close is the DOM feature to being released, or is it already part of Marketscope 2.0?


Cheers

Adam
WARNING: Don't follow me as I'm just learning
  • #8,395
  • Jan 6, 2016 3:24am Jan 6, 2016 3:24am
jason,
how do you think about this words?

[As an example, all of the companies listed hereby offer ECN Accounts, or PRO Accounts, yet have the permission to Make the Market in order to generate profits on client losses: Alpari FS, Alpari (UK), Etoro, Easy Forex, FXPRO, FX Sol (company of City Index), FXCM Securities Limited, ODL Securities, FXDD Malta Limited, Tadawul (now Liquid Markets), Windsor Brokers, etc.]
from https://www.jfdbrokers.com/about-jfd...-licences.html
  • #8,396
  • Jan 6, 2016 11:59am Jan 6, 2016 11:59am
Quoting Jason Rogers
{quote} Hi Slowben, Your forum profile mentions you live in Luxembourg. That means you can open a mini account with FXCM UK to trade micro lots on SPX 500, and we can provide you with German language support if you prefer. Trade Interceptor is third party platform, so if you want to use it, you must complete your FXCM application using the instructions provided on the Trade Interceptor website to designate them as your introducing broker. {quote} Our service includes products that are traded on margin and carry a risk of losses in excess of your...
Hi Jason, thanks for your quick reply. I got an Email from TradeInterceptor and they tould me that the tradingplatform
Is only available to Standard live Account and not Mini Account.

Regards,
slowben
  • #8,397
  • Jan 6, 2016 3:11pm Jan 6, 2016 3:11pm
Hi Jason
When is the problem with different spread on Marketwatch and chart solved?
  • #8,398
  • Jan 6, 2016 4:15pm Jan 6, 2016 4:15pm
Quoting Elovv
Hi Jason When is the problem with different spread on Marketwatch and chart solved?
Hi Elovv,

I notice your forum profile mentions that you live in Sweden. If you have an FXCM UK account, then it can be denominated in British Pounds, Euros or US Dollars. The MT4 charts on our GBP and EUR servers have already been updated. However, the update for USD MT4 servers is still pending. Was your question specifically about a USD-denominated MT4 account? If so, I will update you when I have more information on that.
  • #8,399
  • Jan 6, 2016 4:19pm Jan 6, 2016 4:19pm
Quoting slowben
{quote} Hi Jason, thanks for your quick reply. I got an Email from TradeInterceptor and they tould me that the tradingplatform Is only available to Standard live Account and not Mini Account. Regards, slowben
It's my pleasure, Slowben

Each introducing broker has its own requirements. Since Trade Interceptor requires a standard account, you have a couple of options:

  1. Set up a standard account through Trade Interceptor to use their mobile platform. (2k minimum opening balance)
  2. Open a mini account with us directly and use our Trading Station Mobile app or the MT4 Mobile app. ($50 minimum)

  • #8,400
  • Edited 5:11pm Jan 6, 2016 4:50pm | Edited 5:11pm
Quoting entheos
jason, how do you think about this words?
Hi Entheos,

The information you were given about FXCM Securities Limited is incorrect. FXCM Securities Limited was a stock, futures and options trading entity we took over as part of our acquisition of another broker in 2010. We don't offer forex trading through the FXCM Securities entity. That's why we sold it last year: http://bit.ly/1O3ATlP

I can't speak for other brokers, but FXCM provides traders with No Dealing Desk (NDD) forex execution on all standard accounts (2k minimum opening balance) where each client order is offset one-for-one with the best prices from competing liquidity providers. We also offer a DD execution option for mini account traders who can open their accounts with as little as $50. More information about FXCM's trade execution can be found here: http://bit.ly/1Z9W5BR

That said, I notice your forum profile mentions you live in South Korea. Note that government regulations prohibit non-Korean brokers from offering trading services to Korean residents. That means you cannot open an account with FXCM unless you have residence in another country besides South Korea.
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