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FxPro Questions and Answers

  • #21
  • Oct 27, 2014 7:38am Oct 27, 2014 7:38am
I have funded my FxPro account via PayPal (first deposits) and credit card (following deposits). Why can't I withdraw money to PayPal first, as I deposited first from PayPal instead of always having to get all the money to my credit card before I am allowed to withdraw to PayPal?

This is highly inconvenient since FxPro charges always 1.6% for deposits via credit card.
  • #22
  • Oct 28, 2014 5:02am Oct 28, 2014 5:02am
Quoting AladinXXX
I have funded my FxPro account via PayPal (first deposits) and credit card (following deposits). Why can't I withdraw money to PayPal first, as I deposited first from PayPal instead of always having to get all the money to my credit card before I am allowed to withdraw to PayPal? This is highly inconvenient since FxPro charges always 1.6% for deposits via credit card.
Hi AladinXXX,

Unfortunately it is company policy that when you fund via Credit Card, even if it after using an alternative funding method, the withdrawals must go back to the same Card used to fund, up to the amount deposited, and any profits you may withdraw via PayPal in your case.

This is because we issue withdrawals via card as refunds of the original deposits you have made to us. For example, if you have funded $5000 via a card, you must withdraw back to this card up until you reach this amount. After that, profits can be withdrawn via Bank Wire, or any alternative method you used to fund.

For Credit Cards the fee is %1.6, however, for Debit cards the charges vary depending upon the card issuing country.
  • #23
  • Edited 6:47am Oct 28, 2014 6:34am | Edited 6:47am
Hello Lianna,

I am a beginner trader and I am currenty running on your demo cTrader. I have few questions.

1. What is the difference in between ECN/STP account and “Instant Execution” model you mention - simply put?
2. you mention that at cTrader there is ECN commission of $65 per 1million USD traded. It means that FxPro charges $65 per 1 million US dollars traded upon opening and the same amount upon closing a position. Means $65 per 1million USD at opening position and $65 per 1million USD at closing position. Means $130 per 1million USD traded position - am I calculating it right?
3. can you explain more about this point: "Anonymity – trade ECN FX with FxPro cTrader and FxPro cTrader Web anonymously at all times" Whats different to other providers/MT4?
I added:
4. what is the fee for holding the position overnight; from friday to Sunday...?

Thank you
D
  • #24
  • Oct 29, 2014 2:50am Oct 29, 2014 2:50am
Quoting Duge
Hello Lianna, I am a beginner trader and I am currenty running on your demo cTrader. I have few questions. 1. What is the difference in between ECN/STP account and “Instant Execution” model you mention - simply put? 2. you mention that at cTrader there is ECN commission of $65 per 1million USD traded. It means that FxPro charges $65 per 1 million US dollars traded upon opening and the same amount upon closing a position. Means $65 per 1million USD at opening position and $65 per 1million USD at closing position. Means $130 per 1million USD traded...
Hello!

1. The ECN/STP Account is ‘Market Execution’, meaning that you will receive the VWAP price in the market at that time. (Volume Weighted Average Price). ‘Instant execution’ on the MT4 means that you will receive the price displayed at the moment you place the order, or better.
2. Yes this is correct, it is $65 per million, each way, so for round trip it would be $130. This is charged in the base currency of the pair traded. So for example, for a 100k trade size on Eur/Usd, the commission would be €13 total.
3. Anonymous trading means that although your orders are transmitted directly to liquidity providers, the banks are not able to see your margin level, stop loss, take profit or other open positions that you have.
4. The rollover/swap fee will depend on the currency pair and trade size you are trading. We have a great calculator for this available on our website:
http://www.fxpro.co.uk/trading/calculators#swap

I hope this helps to answer your questions! Please let me know if I can be of any further help at all.
  • #25
  • Nov 9, 2015 5:51am Nov 9, 2015 5:51am
Hi,
i've tried to withdraw money via bank transfer, that was one week ago. nothing happened so far, no even a decline note or anything.
i deposited by paypal. do i have to withdraw by paypal as well? (i don't really want to do this as i have to pay 1,9%)
thnaks!
  • #26
  • Nov 9, 2015 7:12am Nov 9, 2015 7:12am
Quoting inad07
Hi, i've tried to withdraw money via bank transfer, that was one week ago. nothing happened so far, no even a decline note or anything. i deposited by paypal. do i have to withdraw by paypal as well? (i don't really want to do this as i have to pay 1,9%) thnaks!
Hi inad07,

Can you please send me a PM with your account number and I can check this for you and get back to you.

Kind regards,

Lianna
  • #27
  • Nov 11, 2015 6:11pm Nov 11, 2015 6:11pm
i did send you a PM. please check your inbox. thx.
  • #28
  • Nov 18, 2015 3:18am Nov 18, 2015 3:18am
Quoting inad07
i did send you a PM. please check your inbox. thx.
Hi inad07,

I have responded back to your PM with details about how you can withdraw from your account.

It is the case that you should withdraw back to the same method used to fund, and you could then use bank wire transfer for your profits. There also is no fee for Paypal refunds. Let me know if you require any clarification at all and i will be happy to help

Kind regards,

Lianna
  • #29
  • Nov 20, 2015 4:27am Nov 20, 2015 4:27am
Is there any chance of seeing India50 CFD added in the near future? I saw the symbol and could view chart at the start of this week on the FXPro MT4 platform, but now it's gone again.
  • #30
  • Edited 9:01am Nov 20, 2015 7:50am | Edited 9:01am
Someone know Why the swaps on fxpro are worsening day by day?


Some days ago the short swap on EURUSD were positive, but they have become negative in the last days....


Now it is - 0.43 sell side on EURUSD.. It was positive some days ago...


It happened today... Some pairs that yesterday where positive for the swap have become negative...
Buy at the Low, Sell at the High You make money by waiting not by trading.
  • #31
  • Jun 26, 2016 5:30pm Jun 26, 2016 5:30pm
hi lianna

i recently opened an account with fxpro financial ltd. is it possible to move the account to the uk regulated entity, without opening a new account?
  • #32
  • Jul 6, 2016 4:22am Jul 6, 2016 4:22am
Quoting spywon
hi lianna i recently opened an account with fxpro financial ltd. is it possible to move the account to the uk regulated entity, without opening a new account?
Hi Spywon,

If you contact us directly regarding this with your account number, we can check for you if this is possible. Please send an email to [email protected] with your details and we will get back to you as soon as possible.

Kind regards,

Lianna
  • #33
  • Jul 12, 2016 3:42am Jul 12, 2016 3:42am
Hi Lianna,

I have some questions regarding MT4 market and MT4 instant.

Between the two, which one has:
1. Better spreads?
2. Better fill rate?

If you may, could you explain a little more on what are the difference between the two? (or maybe some link to explain it).

Also, if "deviation" field is set to empty for MT4 instant, what is the default value that FX Pro will use to fill my order?

Cheers,
Richard
  • #34
  • Jul 14, 2016 3:58am Jul 14, 2016 3:58am
Quoting schramile
Hi Lianna, I have some questions regarding MT4 market and MT4 instant. Between the two, which one has: 1. Better spreads? 2. Better fill rate? If you may, could you explain a little more on what are the difference between the two? (or maybe some link to explain it). Also, if "deviation" field is set to empty for MT4 instant, what is the default value that FX Pro will use to fill my order? Cheers, Richard
Dear schramile,

The main difference between the two is the execution type.

Instant execution means that you will receive your requested price, or a requote.

Market execution means that you will receive the current market price (VWAP).

The spreads are also slightly lower on the Market account. You can see a comparison table of all of our account types via the link below:
http://www.fxpro.co.uk/trading/platforms/comparison

If your deviation on the MT4 Instant account is set to 0, this means that if the price you click to either buy or sell is not available, you will be presented with a requote which you can either decline or accept.

Kind regards,

Lianna
Customer Support
  • #35
  • Jul 21, 2016 5:39am Jul 21, 2016 5:39am
Does fxpro allow Paypal deposit/withdraw? And how's about the fee along?
  • #36
  • Jul 21, 2016 7:06am Jul 21, 2016 7:06am
Dear FXPro,

May you explain me why suddenly FXPro show different entry price in my MT4 account while I never put order in this price ? the order number is 6589433 and my My MT4 no is 442550
Attached Image (click to enlarge)
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  • #37
  • Jul 22, 2016 1:36am Jul 22, 2016 1:36am
Quoting hoangforex
Does fxpro allow Paypal deposit/withdraw? And how's about the fee along?

Dear hoangforex,

FxPro offers deposit and withdrawal via PayPal. You can find more information here http://www.fxpro.co.uk/trading/info/deposit

Kind regards,
FxPro Team
Trading CFDs involves significant risk of loss.
  • #38
  • Jul 22, 2016 1:37am Jul 22, 2016 1:37am
Quoting DailyChart
Dear FXPro, May you explain me why suddenly FXPro show different entry price in my MT4 account while I never put order in this price ? the order number is 6589433 and my My MT4 no is 442550 {image}
Dear DailyChart,

Please refer this question to our Customer Support which is available 24/5 via
- Live Chat (http://www.fxpro.com),
- e-mail ([email protected]),
- or by phone (+44 (0) 203 151 5550).

Additionally, you may also request a call back (http://www.fxpro.com).

Kind regards,
FxPro Team
Trading CFDs involves significant risk of loss.
  • #39
  • Dec 10, 2016 7:25am Dec 10, 2016 7:25am
Quoting Lianna@FxPro
Hi everyone, My name is Lianna Rumsey, customer support manager at FxPro. I have created this thread in order to encourage those of you who have any questions about our trading facilities to post them here where I hope to be of assistance to you. Whether you're an existing or a former FxPro client, or just browsing for brokers Id be happy to help with your queries. I'm not here to sell anything or solicit business for the company, just to answer your questions and hopefully stem the tide of identical questions we tend to get on the support desk....
Hello,

- What is the minimum deposit to open a real account at the moment ?
- Are USA, the Ismalic Republic of Iran and Canada the only countries you do not offer contracts or there are more ?

Thank you.
  • #40
  • Jan 7, 2017 10:52am Jan 7, 2017 10:52am
I am at FX pro for 1 year and I am very satisfied
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