DMM FX broker

I've traded before with them, And they did have good conditions, and withdrew my initial deposit quickly. Heard they withdraw very quickly through bank wire.
But they could not give me a good definition on their policy against "scalping" or even give me a definition of what they consider scalping.

After various emails back and forth, they told me orders closed in less than 3 seconds are considered scalping, I told them to show me where in the customer agreement it showed it, and they said it wasn't written on it..... So basically their is no protection and can delete any orders and say you were "scalping".

Now after seeing how they treat server outages on their side, for hours at a time, and not willing to compensate really doesn't make me feel good about the "Second biggest retail broker", And I will not ever be using this broker again nor can I recommend this broker to anyone.

Regards,

5+ hours of continuous inability to connect over here. but, thanks for sharing the company information saying they wont be accepting responsibility for their technical issues. i guess it will have to go to the ombudsman and the ACCC if required. and you say you do not have MT4 installed, and rather logged in on your phone... well, please feel free to share a screen shot of your logged in account from your phone... this is not an intermittent issue, affecting some clients here and there... it is systemic, and across the board... i am not even sure how suggesting it is intermittent benefits dmmfx... but, clearly there is a lot of effort going into getting that message out here into the retail trading world... it is quite obvious if their only method of managing a trade is MT4, and that breaks... then they hold responsibility for the losses...

Hope it uploads fine from my phone, took my name out.

I am still not connected and it suck to know their policy on not compensating.
here is a report: http://www.financemagnates.com/forex...tivity-issues/

From now on, all orders will have to go with at least both SL n TP and cross finger that market don't gap against you badly.
Well, time for bed anyway.

Good luck fellow traders.

I still do not have connection for more than 12 hrs since.....chat can't give me a definte time when this outage will be resolved, hopefully by tokyo open else it'll be another rest day.

I am still unable to connect. I have been advised to try different internet connections, and different MT4 installations (mobile). None work. At this stage I could have closed my open positions in profit numerous times leading into FMOC. And, now all are in loss. I only have a relatively small account. But, there is no commitment yet from dmmfx to support its traders who, through no fault of their own, have been unable to manage their trades. They also provide no alternative to MT4 to manage trades. I am not asking for the profit I have lost. But, I am asking to cover the losses because of being unable to close trades or add SL and TP. There is also a possibility that my account will get stopped out from here. Which is a total loss of my trading funds. DMMfx should restore the affected traders to the position they were in before the connection issue. Not pay out lost profits. But, at least they should restore traders affected by the MAJOR connection problem to break even on their affected trades.

DMMfx is still down across the board.
No access to trades. Essentially just waiting for accounts to blow up.

EA account works here in Oz

Demo account are working. Looks like just main server (standard acccount) is down. not able to connect using mobile platform either.
Almost 24 hours and no news, no solution.

Keep update guys.

Hmmmm I'm starting to smell a rat......

Theres something a bit more serious going on here I'm sure as I can't believe a multi billion dollar business hasn't got some sort of emergency resource to reinstate its servers etc. Its only a computer for christ sakes. A massive company like this would surely have standbys etc for just such a situation as this???If they haven't then just buy a new one and run it from another network from another location/country.

How come they've got Demo working fine and not "live" accounts?? If it was a network issue then the demo wouldn't be working would it?? And if it is only network issue then why not use the demo machines to run the live accounts??? Aren't they a tad more important than the demo account holders???

Nope this is becoming very very suspicious that its finance based problem and not a "Network Issue" as they suggest.

Friend of mine said it was the same when Alpari went under started the same with no platform available for trading then it was all over for Alpari...

I bet they are frantically trying to get themselves refinanced or put some rescue package together like FXCM did durring the CHF bank fiasco...

Nope gotta say something is amiss here. Theres more to it than a "Network issue" thats for sure......

Just tried my account again and it says "waiting for update"???

Yea aren't we all??????

Hi Cogs

Are the "live" accounts working in Australia????

Are they working anywhere in the world????

Has anyone got access to their "Live" accounts????

Just to try and get a handle on whats going on here if you can't get access tell us which country you're trading from?? Same goes for any trader that can get access, lets try and unravel just how big an "intermittent problem" this is?????

I have been unable to access the live server for over 24 hours now.
I am based in Australia.
I have tried from USA based VPN, different local IPs, iPhone, android, mac, and PC. Nothing.
Demo is working. Live is not.
Unchanged for 24 hours.
Chat support has fed me a whole lot of different BS.
But, the last they said was that the live server was being "upgraded".
And because they say to try from different platforms and machines, it sounds like a ddos attack to me.
But, I am open to the dodgy possibilities aswell, that they are happily blowing up retail trader accounts. What better time to destroy leveraged accounts than a period of massive volatility. Which is what the last 24 hours has been.

So you're in Australia and have the same problem.....

Yep this is really strange because they are blatantly lying on their chat support so what are they trying to hide?????

Hard to believe that a market maker would struggle financially too in such a volatile market as usually produces even more losers than normal?? That could be the problem their bank account is overflowing and they are drowning with too much money....

Guess it might be some sort of cyber attack on their live servers??? Thats about all I can think of???

Lets hope so and things get back to normal sooner than later...

Anyone had the good sense to withdraw all their money until its resolved???

If so has it worked????

i got my connection back since yesterday and have been trading since then. I still dont know why reps of dmm are not on all forums trying to calm down frayed nerves. seems they are quite new and naive at this.

All those who cant connect should try this, uninstall the dmmfx mt4 on your system then go to the dmm site and reinstall it and then login. this should help

please attach a screen shot of your logged in account. it is not that i do not believe you... but...

I mean if this were in fact the case, then support would have recommended it, and they would not have stated the live server is under going an upgrade. It is also not possible that some people can connect to a MT4 live server and some others not. It is a central platform. I have scanned the server from multiple installations. Multiple computers. Multiple IPs. All the same result. They all show the dmmfx live server is offline. This kind of posting only further enhances the idea that something dodgy is going on. Clearly these are planted posts. Because there is no way some have access, and not all. Especially given I have tried from various IP locations and MT4 installations.

just for fun, i did what you said. even though it is less of a solution than what i have already tried. i am pretty desperate at the moment to get in and close my open trades. i will try anything. and, not surprisingly, it did not work. when you scan the live server it shows it is offline on the MT4 platform. however, when you ping the server normally, it shows the server is up and running. so, actually, that shows it is not a ddos attack, or the server itself would be down.

on the off chance the issue was a ddos attack in the first instance (which would make sense to me, because the client dashboard was down for a period of time), and your security tech's have not taken the IP protection down, because you are still getting attacked, and dmmfx reps happen to be reading this thread. Do, me a favour... get a dump of all your client login IP addresses, from your mydmmfx dashboard logs, and white list those as a starting point. Then at least the real clients can have some access.

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