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  • #8,221
  • Oct 26, 2015 2:18pm Oct 26, 2015 2:18pm
Quoting spzd
Use their TS platform.
I do use TS, but for live trading I want to stay with the platform on which I've done my EA/script development. A platform that FXCM offer (so I don't feel I'm being unreasonable, especially with the repeated assurances that this would be fixed "soon"), but on which they seem incapable of displaying accurate information. I have all sorts of workarounds going, but it will be simpler to switch broker, though I'd rather stick with FXCM.
  • #8,222
  • Oct 26, 2015 4:55pm Oct 26, 2015 4:55pm
Quoting philtre71
{quote} I do use TS, but for live trading I want to stay with the platform on which I've done my EA/script development. A platform that FXCM offer (so I don't feel I'm being unreasonable, especially with the repeated assurances that this would be fixed "soon"), but on which they seem incapable of displaying accurate information. I have all sorts of workarounds going, but it will be simpler to switch broker, though I'd rather stick with FXCM.
I understand and I agree with what you say about their MT4 not being properly syncd. My benefit is I do not use those "bells and whistles" from MT4.
Mark ... Everything you have been told is a LIE
  • #8,223
  • Edited Oct 28, 2015 4:23pm Oct 27, 2015 4:52pm | Edited Oct 28, 2015 4:23pm
Quoting philtre71
Such a shame. For a UK user, you've done everything else really well (managing deposits/withdrawals, quick response from helpdesk etc.). Decent spreads too on the pairs I trade.
Hi Philtre,

We have now updated MT4 demo server FXCM-EURDemo01 to reflect our raw FX spreads. This is the first step before we implement our MT4 chart solution on other servers including real account servers. If you would like to test the MT4 charts on these demo server for now, you can do so by registering for an EUR-denominated MT4 demo account on this page: http://bit.ly/1KHmsZ1

I will post more updates here when I have information on when the MT4 charts on real account servers will be updated.
  • #8,224
  • Edited Nov 18, 2015 3:59pm Oct 27, 2015 6:02pm | Edited Nov 18, 2015 3:59pm
{ sensitive information deleted by staff, per request }
  • #8,225
  • Oct 28, 2015 1:47pm Oct 28, 2015 1:47pm
Have been trying to close a trade on eur/usd on fxcm's demo account and 140 pips later it still won't close even with a stop loss in place. Since I cannot trust fxcm's demo account I don't feel i'll be able to trust the live account I opened so am going to close it.
  • #8,226
  • Oct 28, 2015 2:01pm Oct 28, 2015 2:01pm
Not working for me Jason. Created a new demo account (GBPDemo01), restarted MT4, logged into new demo account and still showing 'old' prices.
  • #8,227
  • Oct 28, 2015 2:12pm Oct 28, 2015 2:12pm
And FXCM just sent an email that they are tightening margin requirements. Definitely closing the account.
  • #8,228
  • Oct 28, 2015 2:16pm Oct 28, 2015 2:16pm
http://www.financemagnates.com/forex...-e200000-fine/
  • #8,229
  • Edited 4:24pm Oct 28, 2015 3:07pm | Edited 4:24pm
Quoting philtre71
Not working for me Jason. Created a new demo account (GBPDemo01), restarted MT4, logged into new demo account and still showing 'old' prices.
Hi Philtre,

That was my error. The charts on MT4 demo server FXCM-GBPDemo01 were updated to reflect our spread betting prices. Regulations on spread betting accounts prohibit us from a charging a separate commission on these accounts, so instead we include an equivalent markup in the all inclusive spread.

If you would like to see our raw FX spreads reflected on MT4 charts, please set up a demo on server FXCM-EURDemo01. I've updated my previous post with this correction.
  • #8,230
  • Edited 3:42pm Oct 28, 2015 3:19pm | Edited 3:42pm
Quoting CashBox
Have been trying to close a trade on eur/usd on fxcm's demo account and 140 pips later it still won't close even with a stop loss in place. Since I cannot trust fxcm's demo account I don't feel i'll be able to trust the live account I opened so am going to close it.
Quoting CashBox
And FXCM just sent an email that they are tightening margin requirements. Definitely closing the account.
Hi CashBox,

It would be a shame for you to close your account over a misunderstanding.

The new margin requirements for FXCM US that will go into effect this weekend simply account for the changes in exchange rates between the base currency of the pair you are trading and the currency in which your account is denominated which I'm assuming is US dollars. The means your margin requirements in US dollar terms may increase slightly for some currency pairs and decrease slightly for others.

For example, if you're trading NZD/USD in a USD-denominated trading account, then your margin requirement per 1k micro lot will go from $14 up to $16. By contrast, the margin requirement on a micro lot of GBP/USD will go from $36 down to $34. That's because the New Zealand dollar has gone up in value relative to the US dollar, while the British pound has gone down. Note that these margin requirements are specific to FXCM US accounts where leverage is limited to 50:1 by CFTC regulations.

The complete list of new margin requirements is available in the email you received, but please let me know if you have any additional questions about them. Also, I would be happy to look into why you had difficulty closing a practice trade on your demo account. Did you receive any error message? If so, what did it say?

Thanks,
Jason
  • #8,231
  • Oct 28, 2015 6:17pm Oct 28, 2015 6:17pm
Quoting mrjinks
http://www.financemagnates.com/forex...-e20000...
Hi Mr Jinks,

This matter pertains to business from back in 2009-2011, and FXCM has since stopped doing business with those firms. We have also implemented enhanced internal control mechanisms of checking introducing brokers and partner companies.
  • #8,232
  • Oct 28, 2015 9:44pm Oct 28, 2015 9:44pm
Quoting Jason Rogers
{quote} Hi Mr Jinks, This matter pertains to business from back in 2009-2011, and FXCM has since stopped doing business with those firms. We have also implemented enhanced internal control mechanisms of checking introducing brokers and partner companies.
Yes, but the news and fine are recent; what they are saying is, OK you caught us, we will do the right thing... now

The company has also ceased any business ties with the three partners in question. Furthermore, it has implemented enhanced internal control mechanisms of checking introducing brokers and partner companies.

https://leaprate.com/2015/10/french-...authorization/
It takes a lot for me to IGNORE you, but you can try.
  • #8,233
  • Edited Nov 18, 2015 3:58pm Oct 29, 2015 4:33pm | Edited Nov 18, 2015 3:58pm
{ sensitive information deleted by staff, per request }
  • #8,234
  • Nov 1, 2015 12:05pm Nov 1, 2015 12:05pm
Jason,

Im not sure if this has been answered before but is FXCM's TS platform fully compatible with Windows 10 ?

Take care
Dan
  • #8,235
  • Nov 1, 2015 5:06pm Nov 1, 2015 5:06pm
Quoting Jason Rogers
{quote} Hi Philtre, That was my error. The charts on MT4 demo server FXCM-GBPDemo01 were updated to reflect our spread betting prices. Regulations on spread betting accounts prohibit us from a charging a separate commission on these accounts, so instead we include an equivalent markup in the all inclusive spread. If you would like to see our raw FX spreads reflected on MT4 charts, please set up a demo on server FXCM-EURDemo01. I've updated my previous post with this correction.
Yes, that's working. So how does this help me see correct bid/ask lines on my live GBP account?
  • #8,236
  • Nov 1, 2015 6:18pm Nov 1, 2015 6:18pm
Quick question

I started using a FXCM demo account to get used on how to platform works. I used to trade using a Saxo Bank trading account. I'm a little bit confused on how the volume on orders work. Let's say I wanted to open a position worth 500K on Saxo Bank, I would write 500 000 into the order and place my position. In FXCM, I got order volumes like 1,10,20. etc. What are the amounts(lots) size for each unit? Or whats the multiplicator involved in this?

Thanks.
  • #8,237
  • Nov 2, 2015 3:40pm Nov 2, 2015 3:40pm
Quoting philtre71
{quote} Yes, that's working. So how does this help me see correct bid/ask lines on my live GBP account?
Hi Philtre,

I'm glad that demo is now working for you. In regards to your live account, please send me a private message telling me the email address associated with it, and I'll follow up on this for you.

Thanks,
Jason
  • #8,238
  • Nov 2, 2015 3:56pm Nov 2, 2015 3:56pm
Quoting choubaka
Quick question I started using a FXCM demo account to get used on how to platform works. I used to trade using a Saxo Bank trading account. I'm a little bit confused on how the volume on orders work. Let's say I wanted to open a position worth 500K on Saxo Bank, I would write 500 000 into the order and place my position. In FXCM, I got order volumes like 1,10,20. etc. What are the amounts(lots) size for each unit? Or whats the multiplicator involved in this? Thanks.
Hi Choubaka,

When you place a forex trade on our Trading Station platform, the Amount(K) is in thousands of currency units. An Amount(K) of 20 would be 20K or 20,000 currency units. An Amount(K) of 500 would be 500K or 500,000 currency units.

Attached Image (click to enlarge)
Click to Enlarge Name: Kf30KR1.png Size: 31 KB


The example above shows a Range Entry Order (Stop Limit Order) to buy 500K EUR/USD (500,000 Euros) at 1.1100 allowing up to 3.0 pips of negative slippage Good Till Date 11/30/2015 at 16:59 GMT with a Stop at 1.1025 and a Limit at 1.1275.
  • #8,239
  • Nov 2, 2015 3:59pm Nov 2, 2015 3:59pm
Quoting dan89
Jason, Im not sure if this has been answered before but is FXCM's TS platform fully compatible with Windows 10 ? Take care Dan
Hi Dan,

I use Trading Station Desktop on my home computer which runs Windows 10 and haven't had any problems with that, but I'm following up with our techs to see if they have a more detailed response for you.
  • #8,240
  • Nov 2, 2015 8:57pm Nov 2, 2015 8:57pm
Quoting Jason Rogers
{quote} Hi Choubaka, When you place a forex trade on our Trading Station platform, the Amount(K) is in thousands of currency units. An Amount(K) of 20 would be 20K or 20,000 currency units. An Amount(K) of 500 would be 500K or 500,000 currency units. {image} The example above shows a Range Entry Order (Stop Limit Order) to buy 500K EUR/USD (500,000 Euros) at 1.1100 allowing up to 3.0 pips of negative slippage Good Till Date 11/30/2015 at 16:59 GMT with a Stop at 1.1025 and a Limit at 1.1275.

Hi Jason!

I do not have the same window to make an order.

Here's what I see
Attached Image (click to enlarge)
Click to Enlarge Name: fxcm.png Size: 28 KB
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