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Who should be responsible for live server going down?

  • #41
  • Oct 13, 2015 12:33pm Oct 13, 2015 12:33pm
Quoting francmorio
Hidden
From their site:

Services described on our website are not available in Estonia, Iraq, Latvia, Austria, North Korea, the UK and the USA.

No service in my country

Activtrades is also having live servers down for 10 minutes every few hours. Been with them for only 1 week and already thinking of ditching them. So do not despair with IC Markets, they are far more reliable than most retail brokers.
  • #42
  • Oct 13, 2015 12:45pm Oct 13, 2015 12:45pm
it depends ,could be you or the company or the internet provider or an outsider like the ones i am suffering from
focus while relaxed to see better
  • #43
  • Oct 13, 2015 8:34pm Oct 13, 2015 8:34pm
Quoting feline207
All of the broker promoters can come and bullshit us even more, that wont change anything. In this business, downtime is 0% acceptable, not 3 times, not once, zero. Letters and words don't get back the additional risk imposed on the money of thousands of people and missed opportunities. Even if they pay the traders,which they would never do, it still does not turn back because you cannot reverse-engineer a complex proccess as the forex market. I am not trading some stupid robot, I am trading with my own head, I may have wanted to make a decision...
Well said.

I see your preferred broker is Pepperstone but they too have problems.

So now according to your opinion which retail forex broker is good, established in a well regulated environment, that guarantee that they will not have a problem at all and really actually have no complain at all (in forums or internet as a whole)?

Your information might help other people.
Different/opposing ideas will make us learn and understand many things.
  • #44
  • Oct 13, 2015 10:27pm Oct 13, 2015 10:27pm
Trade with a broker who allows phone trading like mine does. Even if their online platform in down you can phone them 24 hrs a day and get a live person to deal for you. If it's because the servers are down, they do a manual hedge trade in an old school phone account and I can sort it out later. I have used this many times, not because their servers where down but just because I was offline and it was easier. If you are going to take this game seriously, you need to work with people who have all contingencies covered. PM me if you want their name as I don't want to be seen as advertising.
  • #45
  • Oct 13, 2015 10:33pm Oct 13, 2015 10:33pm
Quoting Don_xyZ
{quote} Well said. I see your preferred broker is Pepperstone but they too have problems. So now according to your opinion which retail forex broker is good, established in a well regulated environment, that guarantee that they will not have a problem at all and really actually have no complain at all (in forums or internet as a whole)? Your information might help other people.
All retail platforms will have their issues, so lets not pretend they don't.
Even in interbank fx the wholesale platforms have had outages and their budgets are far greater.

The only solution is to have a couple of brokers.
  • #46
  • Oct 13, 2015 10:35pm Oct 13, 2015 10:35pm
Quote
IC Markets is a great broker and it is only in the last couple of days that these issues have popped up. I rate them extremely high compared to others. They released an explanation(see attachment).

1. How did you receive that?
If it was via their MT4 platform yours must have been up. Their problem is dissconnection so why send such a message via MT4?
I am a client of theirs and did not receive this?

2. Ever since about last December they have had differing problems, just like if new ownership took place, prior to then I would agree with you, they WERE great, now however, they rank amongst the worst.
My comments are not to be taken as trading advice, not a financial advisor
  • #47
  • Oct 13, 2015 11:05pm Oct 13, 2015 11:05pm
Quoting Hyperion
Trade with a broker who allows phone trading like mine does. Even if their online platform in down you can phone them 24 hrs a day and get a live person to deal for you. If it's because the servers are down, they do a manual hedge trade in an old school phone account and I can sort it out later. I have used this many times, not because their servers where down but just because I was offline and it was easier. If you are going to take this game seriously, you need to work with people who have all contingencies covered. PM me if you want their name...
I traded with $30k (not with IC Markets) and I got phone access to trade and from what they told me this service is not for every account holder so with your broker I'm guessing the minimum capital required must be $25k or beyond , yes?

I get your point by using phone access.

However, the problem is not only the access to the market but also the chart. I am not affected with this because I have accounts in different brokers and I don't trade using small time frame. I opened an account with IC Markets to see what the spreads look like because forum members have been saying that this broker offer very low spread.

Quoting lasty
All retail platforms will have their issues, so lets not pretend they don't.
Even in interbank fx the wholesale platforms have had outages and their budgets are far greater.
Exactly my point

Quoting lasty
The only solution is to have a couple of brokers.
Thanks for the advise.
Not to worry, I do have accounts in different brokers.
Different/opposing ideas will make us learn and understand many things.
  • #48
  • Oct 13, 2015 11:12pm Oct 13, 2015 11:12pm
Quoting cogs
{quote} 1. How did you receive that? If it was via their MT4 platform yours must have been up. Their problem is dissconnection so why send such a message via MT4? I am a client of theirs and did not receive this?
I got the letter after their MT4 is up and I wonder you didn't get it.
Different/opposing ideas will make us learn and understand many things.
  • #49
  • Oct 14, 2015 4:35am Oct 14, 2015 4:35am
IC Markets is recently more often down than not. Untradable broker to be honest. God forbid if you wasnt quick enough to set a SL as they dont have phone line to manage your position.

Looking for something else. Any suggestions?
  • #50
  • Oct 14, 2015 4:48am Oct 14, 2015 4:48am
Quoting seqds
IC Markets is recently more often down than not. Untradable broker to be honest. God forbid if you wasnt quick enough to set a SL as they dont have phone line to manage your position. Looking for something else. Any suggestions?
yup, I was up 80pips on EUR/AUD short (PT 100p) and after connection back I am now 90p down, does not sound honest really
Appreciation is the key to wealth and happiness
  • #51
  • Oct 14, 2015 5:10am Oct 14, 2015 5:10am
It's not ICMarkets with the problem. One of their providers (OneZero) is having ISP issues. There's nothing ICMarkets can do about it in the short-term.

http://leaprate.com/2015/10/onezero-...ate-exclusive/
  • #52
  • Oct 14, 2015 5:12am Oct 14, 2015 5:12am
Oh My God, the server connection issue of IC Markets happen again now.
  • #53
  • Oct 14, 2015 5:19am Oct 14, 2015 5:19am
Quoting PLooB
It's not ICMarkets with the problem. One of their providers (OneZero) is having ISP issues. There's nothing ICMarkets can do about it in the short-term. http://leaprate.com/2015/10/onezero-...ate-exclusive/
Sure they can. They can change provider as well as having some back up.
  • #54
  • Oct 14, 2015 5:29am Oct 14, 2015 5:29am
Looks like the letter they sent out yesterday was bs and the faulty ISP (OneZero?) has NOT been removed, so nothing is fixed. Looks like the stabile connection will not come back anytime soon. Btw, if you have VPS connected directly to their servers (like CNS) you are still online and everything works normally.
  • #55
  • Oct 14, 2015 5:34am Oct 14, 2015 5:34am
Quoting seqds
{quote} Sure they can. They can change provider as well as having some back up.
Agree.
It looks like the new disconnection issue was fixed now.
  • #56
  • Oct 14, 2015 6:26am Oct 14, 2015 6:26am
Another follow-up on the disconnection issues:

Title: oneZero letter to clients as outages continue - LeapRate Exclusive

http://leaprate.com/2015/10/onezero-...ate-exclusive/
  • #57
  • Oct 14, 2015 7:50am Oct 14, 2015 7:50am
Looks like IC is closing its business.
  • #58
  • Oct 14, 2015 7:59am Oct 14, 2015 7:59am
Today, retail sales - no connection for 30 minutes now on my live account ! cannot be accessed from anywhere on the world. Support is not answering me, they post me a quick message that i just cant see and disconnect me. IC MARKETS are complete shit, I am finished with them from today.
  • #59
  • Oct 14, 2015 8:03am Oct 14, 2015 8:03am
and once again... disconnected.... the best thing is they are keep teeling its fixed soon... maybe its time to get a lawyer to get my funds from this stupid incompetent and lying company back! whoever reads this... close ur accounts and dont trade with them!
  • #60
  • Oct 14, 2015 8:21am Oct 14, 2015 8:21am
Quoting mrgekko
and once again... disconnected.... the best thing is they are keep teeling its fixed soon... maybe its time to get a lawyer to get my funds from this stupid incompetent and lying company back! whoever reads this... close ur accounts and dont trade with them!
today was my last day trading with ic markets !
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