Who should be responsible for live server going down? | Forex Factory

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Who should be responsible for live server going down?

  • #1
  • First Post: Edited 7:52am Oct 5, 2015 7:31am | Edited 7:52am
Now the connection to the Live 03 server of IC Markets have been lost over 1 hour.
What can we do to prevent this kind of risk or loss as MT4 users or Broker clients?
If I slept and didn't find the issue timely, who should be responsible for my loss? How can I get back my loss?
  • #2
  • Oct 5, 2015 7:36am Oct 5, 2015 7:36am
YES!!!I am just seeing this now TOO!!! IC Markets, damn.. I will look at moving I think.
All posts are my personal opinion
  • #3
  • Oct 5, 2015 7:45am Oct 5, 2015 7:45am
let me know where you move to ~ Live 2, down since 11ish, i still have trades going
  • #4
  • Edited 7:57am Oct 5, 2015 7:46am | Edited 7:57am
They will explain it's your fault... ^^
I have this problem with server 01 atm. They explained one hour ago it was already fixed...

Impossible to trade with IC atm. I never had a similar problem before.

edit : seems fixed now
Dont Follow The Mass !!!
  • #5
  • Oct 5, 2015 8:10am Oct 5, 2015 8:10am
Fixed now and they told this is the first time in 8 years.
  • #6
  • Oct 5, 2015 8:29am Oct 5, 2015 8:29am
Quoting Rtm
YES!!!I am just seeing this now TOO!!! IC Markets, damn.. I will look at moving I think.
Same here.. Waited 30 minutes for the support chat. That is absolute disaster when playing the real money. I had lots of other indications before that the are not the most reliable broker, but what happened today is beyond my tolerance level. Trading is hard enough even without your broker cutting the wires between 13 and 14 gmt in the most liquid times !
  • #7
  • Oct 5, 2015 9:34am Oct 5, 2015 9:34am
Quoting feline207
{quote} Same here.. Waited 30 minutes for the support chat. That is absolute disaster when playing the real money. I had lots of other indications before that the are not the most reliable broker, but what happened today is beyond my tolerance level. Trading is hard enough even without your broker cutting the wires between 13 and 14 gmt in the most liquid times !
Damn I hope you didn't lose a lot of money!
All posts are my personal opinion
  • #8
  • Oct 5, 2015 9:45am Oct 5, 2015 9:45am
open second account with another server eg Live 01
split fund into 2 accounts trade both if one server fails hedge failed one on the other
or split into two different brokers
both above will not fix your connection problems. so trade with stoploss and/or hire vps and run emergency EA on vps
list goes on.....................

Quoting jollydragon
Now the connection to the Live 03 server of IC Markets have been lost over 1 hour. What can we do to prevent this kind of risk or loss as MT4 users or Broker clients? If I slept and didn't find the issue timely, who should be responsible for my loss? How can I get back my loss?
  • #9
  • Oct 5, 2015 10:23am Oct 5, 2015 10:23am
Quoting vasily
open second account with another server eg Live 01 split fund into 2 accounts trade both if one server fails hedge failed one on the other or split into two different brokers both above will not fix your connection problems. so trade with stoploss and/or hire vps and run emergency EA on vps list goes on..................... {quote}
hedge provides additional cost, it hs to be unwinded and it acts like a stop to the opened positions, in any way it ruins your strategy. It may prevent from total disaster, however it will ruin the profitability of any particular trade, it will be a hedge without any reason from the market. vps wont solve the problem also. in case you didnt understand, today ALL of ic market live servers were down, including their live chat support, which was offline and later you could contact them after 35 minutes of waiting. they told me that heyr ISP was down (internet service provider). I really dont know what does it have to do with an mt4 trading servers. Also I am not an expert in broker operations and dont know all of their business details. All that i know is that if I had 100 lots going against me and had NO way of terminating the position, i could have lost thousands because of their stupidity. That is additional imposed risk on your trading which has nothing to do with the price fluctuations. And it happens during the most active session times, but even if it were at another time it would still be totall unacceptable. It is outrageous, i dont know the right words in english to express the fear and dissapointment that i feel from such brokers. I think I may be moving soon because of that.
I havent expected such a total blackout even from the scammest broker of all. Ic market appeared with a normal reputation in the recent years... As I said previously, I had some indication of their untrustworthiness before. Their live chat is not always online during trading times ( dont know what are the rules but still why not? ) and they are not very competent, they try to calm you down without actually solving any issues and answering too much questions. Other brokerss supports that I have seen provide better service. I will stop talking sh1t about them for now but I am almost sure in my decision to move operations elsewhere.... Dont want to experience a broker black swan anymore!
  • #10
  • Oct 5, 2015 10:27am Oct 5, 2015 10:27am
A problem with retail brokers - you cannot defend yourself effectively! To defend yourself, you would neet lots of money . If you have lots of money, you wont be trading with such broker. It is a closed circle. Unless some miracles happen. Welcome to retail hell !
  • #11
  • Oct 5, 2015 10:35am Oct 5, 2015 10:35am
there are two more solutions will work particularly for you, you evolve into being GOD, or you can stop trading

Quoting feline207
{quote} hedge provides additional cost, it hs to be unwinded and it acts like a stop to the opened positions, in any way it ruins your strategy. It may prevent from total disaster, however it will ruin the profitability of any particular trade, it will be a hedge without any reason from the market. vps wont solve the problem also. in case you didnt understand, today ALL of ic market live servers were down, including their live chat support, which was offline and later you could contact them after 35 minutes of waiting. they told me that heyr ISP...
  • #12
  • Oct 5, 2015 12:18pm Oct 5, 2015 12:18pm
Why is there a need to be ironical? A solution for you in particular would be to become more competent and then make "list" of solutions for others. Of course that is after you stop drawing paintings and trade them with virutal money. Then you will understand that hedging is not some trading panacea that you can call upon when you just cant trade well or dont know what else to do (same?).
A main problem here : -> So much bullshitters that have never placed a live trade, pretending to be competent for every subject. Yeah, just throw an EA, hire a vps, it all will be good ! No it wont be good. Your spare change will be taken the next day.
Really sorry to others for going off the topic! Leaving this thread before its too late.
  • #13
  • Oct 5, 2015 11:55pm Oct 5, 2015 11:55pm
A good broker should pay what you lost in live server going down.
  • #14
  • Oct 6, 2015 1:07am Oct 6, 2015 1:07am
Quoting alvinbone
A good broker should pay what you lost in live server going down.
You will find there is a clause about "technical glitches" and a waiver.
A good broker will offer voice service so you can liquidate positions if need be .
  • #15
  • Oct 6, 2015 6:21am Oct 6, 2015 6:21am
Obviously it's broker's fault, i am sure any good broker is going to accept that and if they don't then i will not waste a second in changing
  • #16
  • Oct 7, 2015 2:31pm Oct 7, 2015 2:31pm
yes icmarket is pretty useless . never trade with them.trully a useless broker
  • #17
  • Oct 8, 2015 3:38am Oct 8, 2015 3:38am
Quoting ericnyamu
yes icmarket is pretty useless . never trade with them.trully a useless broker
that's weird my trading experience is much better with IC than any other broker... since a while
what was your problem ? not winning ?
Dont Follow The Mass !!!
  • #18
  • Oct 11, 2015 9:56pm Oct 11, 2015 9:56pm
Quoting space-trader
{quote} that's weird my trading experience is much better with IC than any other broker... since a while what was your problem ? not winning ?
Hi, How about your trading during the servers down?
  • #19
  • Oct 11, 2015 11:15pm Oct 11, 2015 11:15pm
Quoting jollydragon
{quote} Hi, How about your trading during the servers down?
  • #20
  • Oct 12, 2015 7:35am Oct 12, 2015 7:35am
Quoting feline207
A problem with retail brokers - you cannot defend yourself effectively! To defend yourself, you would neet lots of money . If you have lots of money, you wont be trading with such broker. It is a closed circle. Unless some miracles happen. Welcome to retail hell !

Saying this for years! Retail Forex is a joke. Treat it as a hobby and your frustration level may go down? If I traded with a 'Broker' that went 'dark' (no way to contact), I wouldnt wait 10 seconds to bail.
FF = Forex Faggots
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