FXCM Passwords Hacked?

Hi All,

I have a small account with FXCM that I use from time to time and received this email a moment ago:

"Dear Client,
FXCM takes the privacy and security of our client information very seriously and we are dedicated to protecting that information. Regrettably, FXCM was the victim of a criminal cyber incident involving unauthorized access to client information. At this time, FXCM is aware of a small number of unauthorized wire transfers from customer accounts; however, all funds have been returned to the appropriate accounts and the customers have been contacted.
As a precautionary measure, we require all clients to reset their passwords on their trading accounts."

Bit of a concern that accounts seem to have been hacked and actual money moved out of traders accounts...

Anyone aware of this problem or am I seeing a really authentic phishing email?

HP

Thanks for heads up, will keep an eye open

Ok well SOMETHING is up...I am now unable to log into my account using my normal credentials...where I could about an hour ago...

Can't say it makes me feel particularly secure...on hold to the London offices now.

Cloned firms

https://register.fca.org.uk/ShPo_Fir...000000MfNCCAA3

Scam

https://register.fca.org.uk/ShPo_Una...000000m4JITAA2

Scam

https://register.fca.org.uk/ShPo_Una...000000m4JIUAA2

If i were you i won't invest a penny to this FXCM

They want you to reset your password,just follow the instruction in the email and reset it,then you should fine.

Hi HP, I can confirm that the email you referenced is from FXCM. As a precautionary measure, we require all clients to reset their passwords on their trading accounts. Please reset your password using the following instructions.

How to Reset your password:

1. Visit www.myfxcm.com and select Forgot Login/Password?
2. Select Forgot Password
3. Complete the Steps to Reset Your Account Password

Your new password must contain all of the following:

1. A minimum of 8 characters in length
2. At least one lower case letter
3. At least one number

Note: Upper case letters are permitted but not required. Special characters are not permitted.

Mirror Trader clients will be required to log back into their account after updating their password to have all systems re-enabled for trading.

After a 15 minute wait...spoke to a chap who confirmed that ALL customer accounts need to reset their passwords. He would not say why, explaining that 'on the front line we are given very little information.'

I'll assume then that customer accounts have in fact been hacked...a company-wide password reset is hardly an everyday event.

Thanks for the swift response Jason. Can you confirm if client accounts have in fact been compromised?

I received the same email from FXCM about 10 minutes ago and changed my password.

Jason,
How on earth can this happen?
In order to transfer funds you have to provide a password.
That means the hackers must have access to user passwords.

Are FXCM storing account details and passwords as PLAIN TEXT??

Furthermore, I am always told that you can only withdraw funds back to the bank-account that you used to
fund your fxcm-account.
So..
How did hackers manage to transfer funds to a completely new account??

Seriously, what's going on here?

Below is a copy of the announcement we posted this morning: http://ir.fxcm.com/releasedetail.cfm?ReleaseID=934649

Statement on FXCM Cybersecurity Incident

NEW YORK, Oct. 1, 2015 (GLOBE NEWSWIRE) -- FXCM Inc. (NYSE:FXCM) ("FXCM" or "the Company"), a leading online provider of foreign exchange (FX) trading and related services, today announced that it was the victim of a criminal cybersecurity incident involving unauthorized access to customer information. At this time FXCM has identified a small number of unauthorized wire transfers from customer accounts; however, all funds have been returned to the appropriate accounts and the customers have been contacted.

FXCM received an email from a hacker claiming to have unlawful access to customer information. FXCM immediately notified the FBI of this threat and is cooperating with the FBI's investigation. FXCM also immediately launched a full investigation, working with a leading cybersecurity firm, to investigate the cybersecurity incident and protect customer information. FXCM, along with the leading cybersecurity firm, is conducting an extensive forensic investigation to determine the scope of the incident and identify affected customers. Affected customers will be notified.

The Company has established a dedicated webpage where members can access information, including frequent questions and answers. Read the FAQ

Customers with additional questions can contact FXCM representatives, who are available 24 hours a day: Contact Customer Support.

FXCM takes the privacy and security of our customer information very seriously and we are dedicated to protecting that information. As we learn more, we will continue to provide updates.

I can't login to this portal...my guess is it's traffic with everyone now trying to reset passwords?

None of this makes any sense!..

(a) a hacker gains access to user passwords even though they're supposed to be stored encrypted

(b) a hacker transfers funds out of the trade account and not to the users bank account even though
that is supposedly not possible

(c) a hacker calls FXCM to say "Hello, I hacked you. Bye".

I mean, WTF?

Jason there is an issue with resetting my password!. When I went through the process on myfxcm the email sent to me contained a link to reset my password but when I click on the link it takes me to this: http://maintenance.myfxcm.com/

It says FXCM is closed for the weekend. Nobody is answering the Active Trader line. I cannot access my account. what is wrong with you guys? This is rubbish!!!

Yazzie, I couldn't reset via that link either.

I went directly to the FXCM website where you normally login but clicked 'forgot password'.
It should just ask you for a new password (not the old one) and send a reset confirmation to your email address.

That is what I did about 20 minutes ago.

I was able to change one password, but not any others. Looks like the servers are too busy or it is down.

myfxm.com reverts to http://maintenance.myfxcm.com/ as of 8:20EST

I don't know how long I will stick with FXCM. I want to but this may be the final straw.

I was able to access myfxcm and change password but now cannot log in to Trading Station? The password field in Trading Station is not accepting input. Your IT Dept is a joke! How can you not be prepared for something like this!!!!

Total joke! Any number I call and any extension.. I get one ring and then dead silence. The chat portal on any browser is absolutely not working. No response of any type whatsoever. I cannot log in to my fxcm. I cannot log in to change my password. So you have just basically and completely self detonated and have shown zero capability in handling this trauma. You get hacked and now your phones don't work.. your communication systems of any type are completely dysfuctional.. your website doesn't work.. your software doesn't work.. I was in trade station and it booted me.. Good job! I'm fairly disgusted to say the least. FXCM.. you should be absolutely embarrassed.. what a pitiful display of ineptitude. I don't see it as a stretch that you should give every client of yours bonus $ for having to deal with this 3 ring circus you shamefully call a modern day business.

this is F&^Ken Bullsh$t

can't even login to change my bloody password.

great service FXCM looks like you're the biggest bucket shop in the market again\

seriously,

EVERYONE SPREAD THE WORD START AS MANY MEANS AS POSSIBLE WORLD NO TRADE DAY TO PUNISH THESE DICK HEADS.

I am in Australia same problem can't change password .