Spotware cTrader suggestions, improvements and issues thread | Forex Factory

Options

Go to
Permalinks
Print Thread

Similar Threads

Suggestions for trading support and resistance 5 replies

Suggestions to the NFA and CFTC on Regulating Forex in USA 0 replies

Need Your Suggestions on My Trading Simulator and Backtester 9 replies

Book suggestions for Forex News and Fundamentals Trading 3 replies

Suggestions for Optimal ATR Periodicity for SL and TP... 2 replies

Attachments: Spotware cTrader suggestions, improvements and issues thread
Exit Attachments

Spotware cTrader suggestions, improvements and issues thread

  • #1
  • First Post: Edited 3:59am Sep 29, 2015 12:51am | Edited 3:59am
The cTrader team have noted that they will be keeping an eye on this thread. Please use this thread to post your questions, suggestions, and discuss concerns and troubles you may be experiencing with cTrader for Windows, Android and iOS.
Please keep your posts respecful. Traders who insult, bicker or are off-topic will be removed from the discussion.

Dear Traders,

I have been corresponding with Spotwares' cTrader team and throwing up suggestions on how to improve this promising trading platform to see it evolve and become the complete one-stop platform for all traders.

During my conversation with Spotware my current suggestions (and concerns) were:

cTRADER for Windows
1. We need the ability to select and "favourite" the most frequent timeframes traded and have these timeframes displayed as buttons at the top of the toolbar (just like Metatrader 4). For example M1, M5, M15, M30, H1, H4, D1, W1, MN.
2. We need to have control over the "visualization" property for all objects on the chart so that we are able to select a preferred timeframe when an indicator (eg. Moving Average) is to be shown.
3. We need to have the option to edit the indicators on the chart and add additional properties to the indicators. For example, the ability to add a 50 level in the Stochastic Oscillator. Indicators need to have their own lines that are not dependant of the background GRID LINES.

cTRADER for Android
1. The Android application needs to be quicker and easier to load and access. Currently, ctrader for Android lags like hell. Whether it's swiping through the chart or starting up the application. Many times when starting the application it can take up to twenty seconds to load and connect. Metatrader 4 for Android only takes two to five seconds the most.
2. We need cTrader to be more user-friendly and have a "more simple" layout (just like Metatrader 4 for Android). The Android cTraders' layout issues are:

  1. Full screen viewing does not scale properly.
  2. You cannot "zoom" in to the charts by using a finger swipe motion.
  3. The scaling and chart is either squashed or extended outside the screen.
  4. Indicators will not appear on all currency pair's screens unless they are added to each and every pair manually.

3. The Application also needs to be less heavy on battery usage. Ctrader for Android uses massive amounts of battery life (10% every 10 minutes on Samsung Galaxy S6 Edge).

In regards to those issues and concerns the cTrader team responded:

"We do in fact have plans to introduce the features which you suggest. Point 3 [under cTrader Windows] is being tested and is already available in the cTrader Web. We have further plans to improve our mobile applications too.
It would be great to know more about your concern of over use of your system resources.
I will keep an eye out for your thread in Forex Factory."

I do know that Spotware has a dedicated section on their website where you can vote for new features and submit feedback. However, looking at the suggestions and the voting area it looks somewhat unattended and many suggestions are not addressed and updated. So let's use this thread to voice our needs and our questions to help other cTrader traders, discuss improvements and voice our suggestions and concerns to Spotware.

Dimi.

  • #2
  • Sep 29, 2015 1:46am Sep 29, 2015 1:46am
ok, I use ctrader. then subscribe follow
we don't predict, we only ride
  • #3
  • Sep 29, 2015 2:52am Sep 29, 2015 2:52am
I'd like to see "fill or kill" option.
I really like how they give a market snap shot of when a trade is executed. I think it would be a game changer if they gave you the option of "killing" an order rather than filling if slippage is too far outside limit/stop order level.
Of course, it may not be in brokers interest and brokers are the ones who choose whether or not to offer cTrader, so i understand why this may not be viable from a business perspective.

And on a different topic, when cTrader send you an email saying they'll send you a free T-shirt if you type what you love most about cTrader on a trading forum, they should come good and actually send you the shirt if you're going to shamelessly advertise for them. Because I felt slighted and used when I never got my shirt.
  • #4
  • Sep 29, 2015 7:08am Sep 29, 2015 7:08am
Quoting cakrajaya
ok, I use ctrader. then subscribe follow
Good to see you in here bro. How long have you been a cTrader user for now?

Quoting KoiFish
I'd like to see "fill or kill" option. I really like how they give a market snap shot of when a trade is executed. I think it would be a game changer if they gave you the option of "killing" an order rather than filling if slippage is too far outside limit/stop order level. Of course, it may not be in brokers interest and brokers are the ones who choose whether or not to offer cTrader, so i understand why this may not be viable from a business perspective. And on a different topic, when cTrader send you an email saying they'll send you a free T-shirt...
Fill Or Kill option sounds good. I'm all for it as well.
For me I really like the partial take profit options and the "Close All" button is a life saver.

You never got your shirt huh? Hmm that's odd because I've seen a few people on cTrader's Facebook "thanking" them for their shirts.
Let's see if cTrader can shed some light on the shirts. I want one too
  • #5
  • Sep 29, 2015 7:18am Sep 29, 2015 7:18am
I use ctrader about 4-6 months. and do not want to use meta anymore
we don't predict, we only ride
  • #6
  • Sep 29, 2015 7:56am Sep 29, 2015 7:56am
Hello,

The web based Ctrader does not offer tick charts the way that the windows version does. It would be good if the web version offered tick charts.

However, the windows version tick charts need to be able to have the values adjustable, ie- allow values of 70, 100 or 200, or whatever the user inputs.
Currently the only tick charts that are included are 1-10, 13, 21, and 34. This is not sufficient.
  • #7
  • Sep 29, 2015 9:09am Sep 29, 2015 9:09am
Hi KoiFish, thanks for joining this thread and sharing your constructive suggestions and positive feedback.

Quoting KoiFish
I'd like to see "fill or kill" option.
We have plans to introduce to more order types and we will consider your preference on this one!

Quoting KoiFish
Of course, it may not be in brokers interest and brokers are the ones who choose whether or not to offer cTrader, so i understand why this may not be viable from a business perspective.
I believe all of our clients share our desire to deliver as many trader-centric features as possible, therefore I don't think that is a concern, protecting traders benefits everyone in the long run!

Quoting KoiFish
And on a different topic, when cTrader send you an email saying they'll send you a free T-shirt if you type what you love most about cTrader on a trading forum, they should come good and actually send you the shirt if you're going to shamelessly advertise for them. Because I felt slighted and used when I never got my shirt.
Please send us a private message with the email address you used to send the feedback so we can look into it, I am really sorry that you have not received it yet!

Many Thanks,
cTrader Team
cTrader & cAlgo - The New Standards in FX Trading
  • #8
  • Sep 29, 2015 10:00am Sep 29, 2015 10:00am
Firstly, a personal thanks to Dimi.A for starting this thread.

Quoting Dimi.A
The cTrader team have noted that they will be keeping an eye on this thread.
Yes! We are here and as always looking forward to your feedback! We may not reply to everything but everything will be read and considered. We will be sure to answer any direct questions!

Quoting Dimi.A
2. We need to have control over the "visualization" property for all objects on the chart so that we are able to select a preferred timeframe when an indicator (eg. Moving Average) is to be shown.
Similar to point 3 which you already raised and we replied to. The ability to apply an indicator to multiple chosen time frames is already available in cTrader Web, it will available in cTrader desktop soon

Quoting Dimi.A
I do know that Spotware has a dedicated section on their website where you can vote for new features and submit feedback. However, looking at the suggestions and the voting area it looks somewhat unattended and many suggestions are not addressed and updated. So let's use this thread to voice our needs and our questions to help other cTrader traders, discuss improvements and voice our suggestions and concerns to Spotware. Dimi.
I understand that this page does look a little unmaintained but I would like to assure all voters that we do use this channel as one of the core elements in our decision making process, however that fact does not make this thread obsolete and we are looking forward to what will occur here. Please tell us anything you want us to know!

Many Thanks,
cTrader Team
cTrader & cAlgo - The New Standards in FX Trading
  • #9
  • Edited 2:27am Oct 2, 2015 2:12am | Edited 2:27am
Quoting cTrader
Firstly, a personal thanks to Dimi.A for starting this thread. {quote} Yes! We are here and as always looking forward to your feedback! We may not reply to everything but everything will be read and considered. We will be sure to answer any direct questions! {quote} Similar to point 3 which you already raised and we replied to. The ability to apply an indicator to multiple chosen time frames is already available in cTrader Web, it will available in cTrader desktop soon {quote} I understand that this page does look a little unmaintained but I...
Thanks guys for your response in our thread so far.

In regards to the performance issues, one thing we would like to bring to your attention is the amount of system resources that cTrader is using in Windows and Android. Compared to Metatrader 4, I find that cTrader is using excessive amounts of system resources and we would really like to have this addressed before the next update please.

Below I've attached a screenshot of the resource usage for cTrader in Windows 7 and also the excessive system resources and battery life usage we are getting on our Samsung Galaxy S6 Edge smart phones. The cTrader application on Android is currently the only app that's ever caused the phones to lag so much that the system would throw up a warning and recommend to "uninstall" the app.

PS: I have cTrader installed on two laptops and on my wife's computer Android smart phone as well and the results/issues are the all the same.
Attached Image(s) (click to enlarge)
Click to Enlarge Name: Ctrader Memory Usage.png Size: 339 KB
Click to Enlarge Name: Screenshot_2015-09-30-01-26-24.png Size: 284 KB
Click to Enlarge Name: Screenshot_2015-09-29-22-25-40.png Size: 1.2 MB
  • #10
  • Oct 8, 2015 8:15pm Oct 8, 2015 8:15pm
Quoting cTrader
Please tell us anything you want us to know! Many Thanks, cTrader Team
Hi team, just requesting an update on my previous post and also an ETA of the next cTrader update release.
Cheers.

PS: I'm digging the e-mail alerts functions (especially when Take Profit mark has been reached ).
Attached Image (click to enlarge)
Click to Enlarge Name: Screenshot_2015-10-09-09-25-39.jpg Size: 130 KB
  • #11
  • Oct 9, 2015 7:28am Oct 9, 2015 7:28am
Quoting Dimi.A
{quote} I find that cTrader is using excessive amounts of system resources and we would really like to have this addressed before the next update please.
I agree that it certainly does use more resources compared to an application written in a much older programming language and designed during a period when computers had far less resources than they do now (10+ years ago). Our developers use the most recent technologies to provide pixel perfect design and beautiful interface. If we have the technology, why not use it?
Quoting Dimi.A
{quote}
excessive system resources and battery life usage we are getting on our Samsung Galaxy S6 Edge smart phones.
We are aware of some issues that are being experienced on certain models and certain versions of each operating system and it is something we are really focusing on. We recently released an update for both iOS & Android devices last month, I hope you find things a lot more stable with that version.


Quoting Dimi.A
{quote} Hi team, just requesting an update on my previous post and also an ETA of the next cTrader update release.
Cheers.
Sorry for the late reply, we have planned some awesome features and we are expecting many more happy traders because of them, unfortunately because of our strict QA process we don't give release dates. As soon as they are released, we will be here to share the news

Thanks again for the feedback!!
cTrader & cAlgo - The New Standards in FX Trading
  • #12
  • Oct 10, 2015 12:58am Oct 10, 2015 12:58am
I like ctrader than meta.
but
There is nothing credible brokers using ctrader.
and more important,
I had been experience disconnection or strange many issues.
so i did report to ctrader supporter team and broker.
but they were busy shifting the blame onto each other.
so i gave up ctrader and i did turn meta.
Remember ctrader!
your client is not broker.
your client is trader.
  • #13
  • Oct 15, 2015 8:29am Oct 15, 2015 8:29am
Quoting entheos
I like ctrader than meta. but There is nothing credible brokers using ctrader. and more important, I had been experience disconnection or strange many issues. so i did report to ctrader supporter team and broker. but they were busy shifting the blame onto each other. so i gave up ctrader and i did turn meta. Remember ctrader! your client is not broker. your client is trader.
Hi Entheos, thanks for your feedback and I am sorry to hear of your past experience, I can understand how frustrating it is to get tossed between your broker and us. It really depends on what exactly the problem was, any execution issues are considered to be the brokers responsibility since cTrader is connected to their chosen Liquidity Providers.

Connectivity issues can be caused by issues on your side for example fire walls, ISP connection as well as a number of other factors which can only be diagnosed with good feedback from traders, which is not usually provided.

Your broker should have handled this a lot more delicately and I apologize that they didn't. Have you consider trying cTrader with another broker? Perhaps you will have a better experience with another one.

Best Regards,
cTrader Team
cTrader & cAlgo - The New Standards in FX Trading
  • #14
  • Oct 15, 2015 9:34am Oct 15, 2015 9:34am
Quoting cTrader
{quote} Hi Entheos, thanks for your feedback and I am sorry to hear of your past experience, I can understand how frustrating it is to get tossed between your broker and us. It really depends on what exactly the problem was, any execution issues are considered to be the brokers responsibility since cTrader is connected to their chosen Liquidity Providers. Connectivity issues can be caused by issues on your side for example fire walls, ISP connection as well as a number of other factors which can only be diagnosed with good feedback from traders,...
hi,
thank you for reply to me.
As for connectivity issues,
my side is no problem.
I don`t use fire walls and anti-virus program.
and my ISP is no problem, too.
because i`m always access meta and ctrader desktop and enjoy web surfing at the same time.(my ISP is optic fiber 100mbyte).
and if ctrader desktop is disconnected,ctrader web is disconnected but my ISP is no problem.
As for brokers,
we don't have a wide range of choices.
There are not FCA regulated ctrader brokers.
execpt fxpro.
they are below Cysec, at the same time.
They tossed my accounts to cyprus office below Cysec.
so i don`t believe cysec-fca brokers.
ctrader is true ecn platform.
I think ctrader is excellent than meta.
I don`t know why ecn brokers don`t use ctrader.
  • #15
  • Oct 16, 2015 2:18am Oct 16, 2015 2:18am
Suggestion to CTrader developers:

1) Auto breakeven and trailing parameters should be available AT THE TIME OF ORDER ENTRY. Right now they only seem to be available once the open order is filled.
2) The CTDN link seems to be permanent - I would like to use another account, but changing it appears to be impossible.

Otherwise, nice platform.
  • #16
  • Nov 8, 2015 12:20am Nov 8, 2015 12:20am
Quoting Dimi.A
cTRADER for Windows
1. We need the ability to select and "favourite" the most frequent timeframes traded and have these timeframes displayed as buttons at the top of the toolbar (just like Metatrader 4). For example M1, M5, M15, M30, H1, H4, D1, W1, MN.
2. We need to have control over the "visualization" property for all objects on the chart so that we are able to select a preferred timeframe when an indicator (eg. Moving Average) is to be shown.
+1 Those are two really important basic things any trading / charting application should have.

It's great that cTraders supports so many different time frames, but no trader would use all of them regularly, it should be quick to switch between the few time frames you regularly use. Clicking button and then scrolling through a long list of time frames every time I want to toggle between weekly / daily gets old very quickly.

Regarding the second issue, nobody wants to see e.g. their daily resistance/support lines on the weekly/monthly time frames, so the ability to choose the time frames objects are visible on is essential.
  • #17
  • Nov 8, 2015 12:22am Nov 8, 2015 12:22am
Quoting karmow
Suggestion to CTrader developers: 1) Auto breakeven and trailing parameters should be available AT THE TIME OF ORDER ENTRY. Right now they only seem to be available once the open order is filled.
Yes please add this, it doesn't make sense the way it's implemented now, it's ineffecient.
  • #18
  • Nov 8, 2015 7:04am Nov 8, 2015 7:04am
Quoting JuT
{quote} Yes please add this, it doesn't make sense the way it's implemented now, it's ineffecient.
Hi, Who is your broker?
  • #19
  • Nov 10, 2015 2:48am Nov 10, 2015 2:48am
please let ctrader stop shutting down my music app when opened on iOS. I have sound turned off anyway on cTrader, but whenever I touch something in the app the music goes out from spotify or podcast.
  • #20
  • Nov 13, 2015 8:11am Nov 13, 2015 8:11am
Quoting karmow
Suggestion to CTrader developers: 1) Auto breakeven and trailing parameters should be available AT THE TIME OF ORDER ENTRY. Right now they only seem to be available once the open order is filled. 2) The CTDN link seems to be permanent - I would like to use another account, but changing it appears to be impossible. Otherwise, nice platform.
Thank you for your suggestions; advanced protection settings will be available for new order screens soon, as will be the ability to unlink no longer desired accounts from your cTrader ID.
cTrader & cAlgo - The New Standards in FX Trading
0 traders viewing now