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EXNESS official representative

  • #781
  • Aug 27, 2015 2:44am Aug 27, 2015 2:44am
Quoting orabi
Hi all i had account with exness before couple of years i used to fund with small amount and study market and make profit then lose it i never cared .i lost the details of the account old one they said to open a new one i tried and never agreed i sent any document they needed they refuse i think they dont want you to make money i also have a friend that they have closed his account when he was profiting i am now with roboforex and fxpro i think roboforex is good i never tried to withdraw form fxpro yet beware of this Russian scam and there friend...
Earlier i used to trade with Exness but that was 2 years back. I had a Huge slippage of 67 pips and then i got to know that it is useless to do trading with a Broker who is COUNTER PARTY to your trade

It just means that if you WIN they will LOOSE money.

So in order for them to make money you have to loose it and the same thing happened with me.

Then i started looking for ECN Forex Brokers with the Lowest Spreads and shifted all my trades to FxGrow

And i am very much Profitable now
Trading in Forex since 8 years
  • #782
  • Aug 27, 2015 3:21am Aug 27, 2015 3:21am
Quoting PipTraderz
{quote} Earlier i used to trade with Exness but that was 2 years back. I had a Huge slippage of 67 pips and then i got to know that it is useless to do trading with a Broker who is COUNTER PARTY to your trade It just means that if you WIN they will LOOSE money. So in order for them to make money you have to loose it and the same thing happened with me. Then i started looking for ECN Forex Brokers with the Lowest Spreads and shifted all my trades to FxGrow And i am very much Profitable now
​
Hi sir
thank you for your opinion sir i am new trading with them
focus while relaxed to see better
  • #783
  • Aug 27, 2015 4:46pm Aug 27, 2015 4:46pm
Quoting ClaroPty
{quote} My pleasure. I have been with exness since the very start (since I began trading in 2010) and although people may riff about certain things, the reality is exness has never given me an issue as far as paying. Although the proportion part of the withdrawals is kind of annoying, the reality is we always get paid in a timely manner!
It is our pleasure to work with you, ClaroPty.
  • #784
  • Aug 27, 2015 5:35pm Aug 27, 2015 5:35pm
Quoting PipTraderz
{quote} Earlier i used to trade with Exness but that was 2 years back. I had a Huge slippage of 67 pips and then i got to know that it is useless to do trading with a Broker who is COUNTER PARTY to your trade It just means that if you WIN they will LOOSE money. So in order for them to make money you have to loose it and the same thing happened with me. Then i started looking for ECN Forex Brokers with the Lowest Spreads and shifted all my trades to FxGrow And i am very much Profitable now
Hello, PipTraderz.

Thank you for your opinion.

First of all, I am sorry to hear that you have left EXNESS. Anyway, please let me explain the points brought up in you post.

As for slippages, they are a rare occurrence in EXNESS. However, they do take place in a volatile market. EXNESS has a Gap level rule that minimises the number of slippages. Thus, if a pending order is executed at a different price, the server will calculate the difference between the pending order price and the price at which it was triggered. If the difference does not exceed a certain amount of pips (1 pip = 0.00010), the order will be executed at the price set in the order. If it is equal to or exceeds that certain amount (also known as 'Gap level value'), the order will be executed at the first market price after the gap. For further information you may refer to the Gap level values table in the Contract specifications on our website: https://www.exness.com/forex/specifications/. By implementing the Gap level rule we have considerably decreased the amount of slippages that our clients may face.

The other point that you raised is trading on market maker accounts. We like to say that we are not a counterparty of the client's trades on both market maker and ECN accounts. We cannot be one on ECN accounts for obvious reasons. On market maker accounts we match the opposite trades of our clients. For example, a trader buys 1 lot of EURUSD, while another trader sells 1 lot of EURUSD. No matter which way the exchange rate moves, one trader’s loss will always cover the other trader’s profit. If for all positions with the same base currency the BUY volume is greater than SELL, or vice versa, EXNESS opens a position with a larger market participant to hedge the risk. Matching is explained in more details on our website: https://www.exness.com/execution/market_maker_hedging/.

What is more, we are also an ECN broker with three renowned liquidity providers that can be checked on our website: https://www.exness.com/execution/ecn...ity_providers/. If you have time, please come and check our ECN trading conditions for yourself.
  • #785
  • Aug 28, 2015 5:32am Aug 28, 2015 5:32am
it is great that Exness has a active representation on ForexFactory, and I also liked and appreciated that fact in the past.

however, how would one say politely, that the above post is mostly bullsh.t, and bleeds so many points where real trading experience with Exness collides with the above written "how it should be in theory" answer, that it would take just too long to write it now.

however, I had plenty points raised in the past.
about slippage's frequency, the surprising one sided nature that I encountered to Exness favor, the spreads vs. the advertised values, the off-quotes on 'real'-ECN ( lol) and the re-quotes on market maker mini account with the 'market execution'. throw in bonus calculation mistake, 'ECN' (lol) order that one unable to close, online support without the basics in trading, and support department who mail after mail can answer with the side tube-visioned pre-written type mails, without looking into the root of the problem...
have I forgot something?
oh yes, the adjusting of leverage, without prior notice also comes to mind...great tool. for the broker. I am sure it blows up many accounts too.
or should I mention the lack of history for 'ECN' or MM account alike, even though the years the broker was in business?
or the unwillingness to provide tick data/proof of execution on a trade in question, and even when give a tick data after a long thug-of-war, it is without corresponding time, thus useless.

oh, I know that most brokers out there is similar bucketshops, but that doesn't make Exness a wee bit better then the rest.

and now the positives:
deposit and withdrawal is the fastest with Exness, hands down.
only rarely you will get to the point to be able to enjoy withdrawal, not a bit due the list of above practices and experiences.

I still hope one day it will turn to be a good broker ( or teach the others the deposit/withdrawal system, that works as should), but during my time there it only went from acceptable to bad, so, wont hold my breath waiting.
there is always, always another trade!!
  • #786
  • Aug 29, 2015 3:47pm Aug 29, 2015 3:47pm
Dear profitfarmer,

Thank you for your opinion and your positive attitude to the way we interact with traders at ForexFactory.

I believe that 'plenty of points raised in the past' by you have all been covered. To ensure they are, let me briefly comment on what you said:

1. The slippages may happen and only depend on market conditions. Our Gap level rule helps to considerably reduce the number of slippages.
2. Most commonly our clients use floating spread instruments. For those instruments we accurately specify minimum and average spreads. For information on spreads please refer to our Contract specifications: https://www.exness.com/forex/specifications/.
3. Off-quotes on ECN are possible either when our ECN server does not receive quotes or due to a technical issue. Please rest assured each case of off-quotes at ECN is always carefully investigated. If you cannot open, modify, or close an order at ECN, we will be glad to help. All you have to do is contact our Support department.
4. Re-quotes should not happen with market execution. If they do, please contact us for further investigation.
5. The same for bonus calculation. If you find a mistake in bonus-related figures, please contact us as well. Our support department will help you check the issue and transfer it to IT department if necessary.
6. As for our online support staff, all I can say is they are a team of professionals. They do not necessarily have real trading experience, but they have profound FOREX knowledge, and can operate all the equipment and software needed to promptly assist our clients. As for templates, they use them only for frequently occurring situations to save time. Issues that need further investigation are treated individually.
7. The leverage is adjusted automatically to 1:200 (except for those accounts that have leverage less than or equal to 1:200). The measure is used to help clients avoid execution at a gap after the Market opening on Sunday (GMT+0). More information on leverage can be found on our website: https://www.exness.com/forex/leverage/.
8. For different timeframes the quotes history can be stored for a certain time. This helps to reduce the load on the servers.
9. The tick history can only be provided if the rest fails to prove that the execution of an order was correct. If it is provided, each tick has its time.

I would also like to thank you for pointing out one of our main advantages - automatic withdrawal.

If you have any further questions, please let me know.
  • #787
  • Aug 29, 2015 6:21pm Aug 29, 2015 6:21pm
Top 5 Identifying Traits of a Bad Forex Broker.
http://forex-brokers-review.toptenre...ex-broker.html
1.Market Makers – Make Their Own Markets
2.Commission Free – Is Not Free
3.Bucket Shops – A Slam Dunk for Them
4.Promises – Pipe Dreams
5.So, Where is Their Office Anyway?

False ecn brokers.
1.from zero spread, fixed spread,spread markup.
2.swap free.
3.offer micro lot. ....Show me any liquidity provider offer micro lot.
4.offer higher leverage than 100:1
5.against scalping.
6.limit stop loss,target and trailing stop loss.
7.offer free bonus.
8.offer negative balance.
9.change lower the leverage on weekend or for certain reason.(Greece or SNB,,,,,)
  • #788
  • Aug 30, 2015 5:17am Aug 30, 2015 5:17am
Quoting EXNESS
Dear profitfarmer, Thank you for your opinion and your positive attitude to the way we interact with traders at ForexFactory. I believe that 'plenty of points raised in the past' by you have all been covered. To ensure they are, let me briefly comment on what you said: 1. The slippages may happen and only depend on market conditions. Our Gap level rule helps to considerably reduce the number of slippages. 2. Most commonly our clients use floating spread instruments. For those instruments we accurately specify minimum and average spreads. For information...

Dear Exness,

Thank you for your opinion and your positive attitude to the way we interact with traders at ForexFactory. I believe that 'plenty of points raised in the past' by you have all been covered.
Despite, most issues still exist, and it is just fair to let traders know that.
1. The slippages may happen and only depend on market conditions. Our Gap level rule helps to considerably reduce the number of slippages.
However when 19/20 instances I incurred negative slippage, vs. say 12/20 on other broker, that says something ( same system, same entries). I like big words, but the end of the day the account statement is all too objective! And yes, I went into length and recorded ever one of my entries intended and executed price ( limit/stop entries, and TP or SL exits).
2. Most commonly our clients use floating spread instruments. For those instruments we accurately specify minimum and average spreads. For information on spreads please refer to our Contract specifications: https://www.exness.com/forex/specifications/.
Whatever you say in advertising, the best built in partial truths. Once put side by side with other's spread, nothing outstanding to write home about. What is the reality factor on MM accounts a 4-5 pip GJ spread, etc, apart from greed? Nor that 0 pip spread will often pop up on the true ECN.
3. Off-quotes on ECN are possible either when our ECN server does not receive quotes or due to a technical issue. Please rest assured each case of off-quotes at ECN is always carefully investigated.
Great diplomatic answer. However,now to translate that to reality: trader lost the chance on that trade, because even if succeed to explain to the support the situation, nothing ever will happen. That is even more annoying than the lost trade!
4. Re-quotes should not happen with market execution. If they do, please contact us for further investigation.
Should not, but they do occur. Had the luck to it multiple times. Ever happened about it anything when asked? Refer point#3 for answer. ( spoiler alert: nothing had)
5. The same for bonus calculation. If you find a mistake in bonus-related figures, please contact us as well. Our support department will help you check the issue and transfer it to IT department if necessary.
The thing is that such route worked, however took so much time and effort, that hardly made it worth, and along the way feeling that there is no real intentions from the support to as much as to read the problem, beyond sending sort of pre-written text answers.
Not to mention the random removal of the bonus once, citing trading style for reason, ON A SATURDAY! LOL, yeah, sure! There is always explanation, mine was to push the account closer to a margin call.
6. As for our online support staff, all I can say is they are a team of professionals. They do not necessarily have real trading experience, but they have profound FOREX knowledge, and can operate all the equipment and software needed to promptly assist our clients. As for templates, they use them only for frequently occurring situations to save time. Issues that need further investigation are treated individually.
Maybe we have different idea what professional means. For me it is a bit more than showing up at work, can turn on computer ( operate hardware) and can push pre-set answer button ( operate software). When right after FOMC news asked about on 'off-quote' the answer was possible low liquidity...is that in the category of profound forex knowledge?
I am sure you wont ask the catholic priest for advices in sex...just as well a non-trader has no real knowledge about trading, and cant and wont give the asnwers a trader needs.
7. The leverage is adjusted automatically to 1:200 (except for those accounts that have leverage less than or equal to 1:200). The measure is used to help clients avoid execution at a gap after the Market opening on Sunday (GMT+0). More information on leverage can be found on our website: https://www.exness.com/forex/leverage/.
While clients avoid the gap, might be in the mean time get margin called on this very "protection" of them...a 400% free margin ( that might be sufficient) suddenly becomes 40% free margin (that isn't). Moreover, with Monday open not once the leverage wasn't set back automatically to the original, as it should, weekend over.
Your intentions maybe, just maybe right, but the executing of it definitely are against your traders!
8. For different timeframes the quotes history can be stored for a certain time. This helps to reduce the load on the server.
Some brokers doesn't seem to have this problem, interestingly. I hear excuse, I don't hear solution for it! I would think most traders want to backtest strategies time to time, and they would want to do it on accurate data. But all you offer is a server excuse...maybe Exness needs to add more server?
9. The tick history can only be provided if the rest fails to prove that the execution of an order was correct. If it is provided, each tick has its time.
Yet when it came to this point in a trade in question, I was provided no time for each tick, or any tick. This is how support point of should be differs about my reality as a trader. And that is hard fact.

I am convinced that each should be judged in fairness, thus was mentioning the good points too.
But then the bads should not be hidden behind the marketing talk neither!!
there is always, always another trade!!
  • #789
  • Aug 30, 2015 10:38pm Aug 30, 2015 10:38pm
Quoting profitfarmer
{quote} 7. The leverage is adjusted automatically to 1:200 (except for those accounts that have leverage less than or equal to 1:200). The measure is used to help clients avoid execution at a gap after the Market opening on Sunday (GMT+0). More information on leverage can be found on our website: https://www.exness.com/forex/leverage/. While clients avoid the gap, might be in the mean time get margin called on this very "protection" of them...a 400% free margin ( that might be sufficient) suddenly becomes 40% free margin (that isn't)....
The issue here is the following. You as a "trader" don't realize that by a broker offering us "leverage" the one with the highest risk of losing is the actual broker. By the broker reducing the leverage to 1:200 prior to market close, the broker is avoiding leverage tilt monkies to go all in prior to the close, to force a massive margin call in an account, which is a loss that the broker will have to assume. Have a look at it this way.
Say a trader is allowed to trade with 2000:1 leverage prior to market close, and said trader uses 100% equity with those account. If the trader opens two accounts in which he uses 2000:1 leverage with 100 % equity and the traders places a buy in one account, and a sell in the other account, what will happen if the market gaps say 100 pips? Well the position which was in favor of the gap will be make 1000% profit, while the opposite trade will be in red 1000% Meaning a big time negative balance. Who would have to assume that loss of the negative balance? Well the broker of course, as then they will try to go after the trader to cover the negative balance. So to sum it up, the broker isn't going against the "trader" as you contend, but they are actually protecting their capital which is used to provide us with leverage in the first place.

To all other traders, please don't get wrapped up by pessimistic traders like profitfarmer. As traders like him blame the broker for margin calling them, when they allowed their position to go in red 800 pips to begin with. Although broker isn't the BEST broker, they are one of the few brokers that actually PAY you on time, and are very very liquid, thus making the withdrawal process easy to begin with. As for traders trying to trade seconds after news events like NFP, that should reveal their lack of experience in trading, as their mentality to even think about taking a trade during that moment shows how compulsive they are to make a quick buck in stead of taking educated guesses.

I have traded with exness since about 2010 and I have trades to prove it, and although I have floated around to other brokers, the reality is NO other brokers pays as quickly as exness. If you want to scalp, then exness isn't a good broker to do so, unless you have the ecn account. If you are looking to swing, then go with exness as you can bet that when you are ready to withdraw, they won't give you any hassle as to doing so.

Oh and remember the withdrawal request i made I believe Thursday.... Well it hit my account on the 25th.. Here is the proof!
Attached Image (click to enlarge)
Click to Enlarge Name: withdraw.PNG Size: 105 KB
To be or not to be; a loser. That's the question.
  • #790
  • Aug 31, 2015 1:49am Aug 31, 2015 1:49am
LOL, funny claropty, that real first hand experience you call pessimistic.
I would most definitely be able to do without any of those mentioned problems.
I did have with Exness multiple ECNs and MM accounts.

As for the withdrawal, congrats, though not sure the point you want to prove, since I never made a secret about that being Exness's strongest point in favor!
But probably your selective reading skills hinder you, as of the rest like bending FOMC into NFP, or opening a trade after the news to be scalping seconds after...
Anyway, good luck to you, but suggest to learn to read the lines, and not only the few that matters to yourself, and stick to the facts as they are
there is always, always another trade!!
  • #791
  • Edited 4:01pm Aug 31, 2015 2:42pm | Edited 4:01pm
Dear profitfarmer,

I believe you still consider a lot of issues to have been resolved unsatisfactorily.

I would be happy if you could raise those issues once again so that we could re-check them. Please provide as many documented details as you can. You can post the details here or just send them to me at [email protected].
  • #792
  • Sep 1, 2015 1:10am Sep 1, 2015 1:10am
Quoting EXNESS
Dear profitfarmer, I believe you still consider a lot of issues to have been resolved unsatisfactorily. I would be happy if you could raise those issues once again so that we could re-check them. Please provide as many documented details as you can. You can post the details here or just send them to me at [email protected] ("[email protected]").
Dear Exness,

I don't think it would lead to anywhere, since the very same ppl would check.
Plus what to check on ECN off-quotes, or ECN trades that executed then I am unable to close?
The bonus miscalculation would not anymore be an issue, as simple the best not to use it. For same reason it wont be issue the random removal on a Saturday.

But maybe I will consider using Exness again in the future, once the history center will go beyond few months when I am looking for M15-M5-M1 history, and can show at least 2-3 years of M5 data the least.
Or when you can guarantee that software is fixed, and the reduced leverage will correctly reset back after say max. 1 hour into Monday open...and I don't have to do that manually 10 hours later, when I find out that opening a trade.
I am sure asking to have support with real trading knowledge would be pushing the limit...

So, when at least these above mentioned issues really taken care and solved, I would be happy to hear back from you, and maybe give another try to Exness.
there is always, always another trade!!
  • #793
  • Sep 1, 2015 9:55am Sep 1, 2015 9:55am
Quoting profitfarmer
{quote} So, when at least these above mentioned issues really taken care and solved, I would be happy to hear back from you, and maybe give another try to Exness.
Dear profitfarmer,

Thank you for pointing these out to me.

I will see to these suggestions being thoroughly considered.

If they are implemented, I will be happy to inform you here.
  • #794
  • Sep 4, 2015 4:01pm Sep 4, 2015 4:01pm
I was wondering, why I am not able to process any trades on Fixed spread pairs some time before Market close on Friday and definitely about 30 mins and probably even more( didnt try though later for how long it would take) ? Leverage for my account is 1:200 so any automatic leverage change does not affect my account and yet its off quotes all the time.
Your answer is always highly appreciated. Thank you!
  • #795
  • Sep 7, 2015 8:41am Sep 7, 2015 8:41am
Quoting dzin4aans
I was wondering, why I am not able to process any trades on Fixed spread pairs some time before Market close on Friday and definitely about 30 mins and probably even more( didnt try though later for how long it would take) ? Leverage for my account is 1:200 so any automatic leverage change does not affect my account and yet its off quotes all the time. Your answer is always highly appreciated. Thank you!
Hello, dzin4aans!

Thank you for your question.

At times when there is low liquidity on the Market (such as, for example, before Market closure and after its opening) the probability of an 'off quotes' message increases. It tells the trader that there are currently no prices for the instrument or the Market is low-liquid.

To check whether it was the case, could you please send me the log-files of those days for further checking (here or at [email protected])? To obtain a log file, please go to MT4 => File => Open data folder => 'logs' folder. The name of the file corresponds to the date when it was created.
  • #796
  • Sep 20, 2015 7:33am Sep 20, 2015 7:33am
SIr Iwant exness analytics reviews hietory but this link https://www.exness.com/analytics/ only shows till 100 pages
  • #797
  • Sep 21, 2015 12:55am Sep 21, 2015 12:55am
Quoting Rai.Bhatti
SIr Iwant exness analytics reviews hietory but this link https://www.exness.com/analytics/ only shows till 100 pages
Hello Rai.Bhatti,

and thank you for contacting us here!

The Analytics page has currently 328 pages with the last analytical article dating back to June, 2014.

Could you please try browsing these pages in Google Chrome or Mozilla Firefox as the issue you are facing is likely to be browser-related?
  • #798
  • Sep 23, 2015 4:07am Sep 23, 2015 4:07am
I didnt know there is an official exness representative here so i'll just post here the thread i started earlier:-
http://www.forexfactory.com/showthre...54#post8503654

I just switched from Exness mini account to Exness ECN and its bad. The reason i switched from the mini account is because they have a ridiculous limit order rule where you have to have a minimum of X pips for the entry and stoploss of your orders, which is a bad thing if you always use limit orders.

For the ECN, I have had many slippages. The slippage only happens when your stoploss is hit and very seldom for when you take profit. Out of 10 trades, i have had my stoploss slipping more than 0.2-0.8 pips per entry in 9 times, thus enhancing my losses more.

And out of 10 trades, only 1 trade of take profit will have slippage for like 0.2 pips, thus enhancing my winnings for a mere little profit. The rest of the 9 trades hit perfectly the TP point even though the price shoots fast into my direction. Any common sense people will think wtf is this, only slipping the stoploss orders and not the take profit orders. This makes you wonder how shady the broker is. Only enhancing your losses and not for your profits. Big red flag here.

The limit orders are worse, i just had a 2.4 pips slippage for eur/usd earlier on and its not even any news time. Just normal trading hours. Most limit orders will be slipped for at least 0.5 pips and above. Not to mention i am paying for the commisions already for the ECN.

All in all, i would strongly recommend anyone to NOT go for exness as a broker.

Anyone who is with Exness ECN care to chime in here? or maybe it is just me?
  • #799
  • Sep 23, 2015 6:59pm Sep 23, 2015 6:59pm
Thank you for your post, keikor,

and thank you for the questions raised in it.

As for the Stop levels mentioned in regard to the MIni account, it is a measure used to ensure the clients do not place their pending orders at a price that is closer to the actual market price than the current spread. For more information on how pending orders are placed on Mini accounts, please refer to our Contract specifications.

And as for the trading at ECN, I would like to emphasise that EXNESS may not in any way execute clients' orders at ECN accounts. The orders are only sent by EXNESS to our liquidity providers and are executed by the liquidity providers (here is the list of our providers). We only take commission for sending the orders whereas the providers execute the orders at best prices that may be different from those seen in the Market watch window in MT4.

Apart from it, as ECN has only market execution, the slippages are a common occurrence. If you have reasons to think that the execution of an order was incorrect, we will forward your request to the provider(s) where you had the order executed. As soon as they produce a reply, we forward the reply to you with our additional comments. For that, please provide your account number and orders' numbers (here or to me at [email protected]).

I am waiting for your reply, keikor, and will be glad to assist if you have any questions.
  • #800
  • Sep 24, 2015 6:53am Sep 24, 2015 6:53am
Quoting EXNESS
And as for the trading at ECN, I would like to emphasise that EXNESS may not in any way execute clients' orders at ECN accounts. The orders are only sent by EXNESS to our liquidity providers and are executed by the liquidity providers (here is the list of our providers). We only take commission for sending the orders whereas the providers execute the orders at best prices that may be different from those seen in the Market watch window in MT4.
Well, i was complaining earlier about the slippages. So you mention that they are a common occurrence. Ok maybe i can accept that. I can totally live with slippage. But how do you explain the slippage on all the take profit orders? I am not exaggerating it, there will only be 1 out of 10 trades slippage on the take profit orders. And 9 out of 10 trades will slip for the stop loss orders. Isn't it common sense that if you guys incur slippage, there will be slippage on the take profit orders as well?

You mentioned that the orders are passed to your LP and executed at the best price levels. Do your LP only slip the stop loss orders and not the take profit orders? If that is the case, maybe you should change your LP?

Meh, i don't even believe that you guys passed through the orders and act as an ECN. Maybe you guys just took the opposite side of my small account. Like what they said, the A and B book. Well, i can relate to how bucketshop works and you guys are in the buisness to make money. But please have some courtesy on us small traders and don't get so greedy. I have been with you guys for over 5 years for the mini account. And now it saddens me that i should start thinking about a new broker.
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