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EXNESS official representative

  • #761
  • Aug 18, 2015 9:18am Aug 18, 2015 9:18am
Quoting Paul2524
{quote} Thank you. I understand more about spread after confused at the first time. That should answer my question but however about the bar. Please look at he last two bars. The left one was the last candle of that day and the right one was appeared as jumped down after the market closed. I still have no clue how the price was still jump after the market "already" closed. As I said this is a newbie question. Thank you again.
It's not "jump".
It's spread widen, 1 sec before market close at 20:59 (exness broker time)
Attached M1 chart.
See smaller green box? Last bid price before market price is 1.0945
While ask price during market close, i believe around larger green box, (1.1187 is i'm not mistaken)
That's a huge spread widen. Around 20pips.
Attached Image (click to enlarge)
Click to Enlarge Name: image.jpg Size: 303 KB
  • #762
  • Aug 18, 2015 10:14am Aug 18, 2015 10:14am
Quoting Hairi
{quote} It's not "jump". It's spread widen, 1 sec before market close at 20:59 (exness broker time) Attached M1 chart. See smaller green box? Last bid price before market price is 1.0945 While ask price during market close, i believe around larger green box, (1.1187 is i'm not mistaken) That's a huge spread widen. Around 20pips. {image}
Thank you very much again.
  • #763
  • Aug 18, 2015 1:41pm Aug 18, 2015 1:41pm
Quoting Paul2524
{quote} Thank you. I will sum it up short. How could the price for next bar, after the market closed bar on Friday before weekend was jumped? {image} From the image. Even its jumped was in my favor since I opened a short position, but as you can see my order was still negative for around 7 pips. I have no clue what was going on at the time. If I misunderstand please correct me. This is a newbie question.

Hello, Paul2524,

Thank you for the patience displayed in explaining your question to me. Now it is perfectly clear to me.

I would like to thank Hairi as well as the post by Hairi hints on what is the reason of the trade still being negative.

The reason is floating spread and the fact that actual price for the order from the screen shot is ASK price.

The order in the screen shot is SELL order, which means it closes at ASK price. The current price displayed in the chart is BID price. To know the current price of a SELL order it is advisable that the client should do either of the following:
1. Display ASK price for a chart (right click on a chart => select 'properties' => select 'common' => tick 'show ask line' => click 'ok');
2. Refer to ask price in Market watch;
3. Refer to actual price in 'Trade' tab;

It is easy to choose the 3rd option with your screen shot. In it you can see the open price of 1.11181 and the current price of 1.11251 justifying the negative floating profit (-0.7 USD).

If you still have questions, I will be happy to help.
  • #764
  • Aug 18, 2015 1:47pm Aug 18, 2015 1:47pm
Quoting Hairi
{quote} It's not "jump". It's spread widen, 1 sec before market close at 20:59 (exness broker time) Attached M1 chart. See smaller green box? Last bid price before market price is 1.0945 While ask price during market close, i believe around larger green box, (1.1187 is i'm not mistaken) That's a huge spread widen. Around 20pips. {image}
Dear Hairi,

Unfortunately, there is no immediate way to say what the spread at the time was. However, I may request our technical staff to provide the spread at market closing last Friday if you wish.
  • #765
  • Aug 21, 2015 7:26pm Aug 21, 2015 7:26pm
Quoting EXNESS
{quote} Dear Hairi, Unfortunately, there is no immediate way to say what the spread at the time was. However, I may request our technical staff to provide the spread at market closing last Friday if you wish.
Yes please. Show spread widen at market close today, Friday, 21-Aug-2015. EU 14pip, GU 57pip
Attached Image (click to enlarge)
Click to Enlarge Name: image.jpg Size: 240 KB
  • #766
  • Aug 21, 2015 9:49pm Aug 21, 2015 9:49pm
yup, spreads widen usually at the end of the week...everywhere.
but somehow doesn't seem to widen everywhere as much as on Exness.

let me get 2 example, Exness vs. other retail ECN broker, your mentioned pairs on the shot:
Exness other broker
EurUsd 14.8 pip vs. 0.6 pip
GbpUsd 57.5 pip vs. 13.8 pip

this sort of extra spread widening ( on ECN, that is, right?!) is kind a feel like a stop hunting, B-book settlement.
add to this the fact that Exness reduce leverage by 10, from 1:2000 to 1:200 over the weekend, and you will wonder how many trading accounts get slaughtered then and there on the combo of these!
Handsome little income stream, but I wouldn't call it fair!
there is always, always another trade!!
  • #767
  • Aug 24, 2015 1:33am Aug 24, 2015 1:33am
Quoting Hairi
{quote} Yes please. Show spread widen at market close today, Friday, 21-Aug-2015. EU 14pip, GU 57pip {image}
Dear Hairi,

Thank you for the information. I will transfer it to the responsible department for further checking.

As soon as I get a reply, I will inform you here.
  • #768
  • Aug 24, 2015 1:40am Aug 24, 2015 1:40am
Quoting profitfarmer
on ECN, that is, right?!)
Hello, profitfarmer.

Yes, it is ECN. This issue has been already transferred to the responsible member of staff. Please monitor our thread for further information.
  • #769
  • Aug 24, 2015 1:41am Aug 24, 2015 1:41am
I was wondering about you.
What do you earn per month?
  • #770
  • Aug 24, 2015 12:25pm Aug 24, 2015 12:25pm
Hi,
Today my order nr 83253794 on NZD/USDf touched stop loss. Initial stop loss for my buy order was at 0.64500 but my SL was hit at 0.62960 to be precise. I already wrote to Exness live chat and my case was forwarded to some department however I havent received any further information.
Please tell me how can there be a slippage of 154 pips if we are precise, how is that simply possible? There is something definitely wrong with execution because its just simply not acceptable for such a large slippage!!! I would understand 20-30 pips but not 154! I would like to kindly look into this matter and I would like to see some refund because I lost more than twice the amount of money on a single trade only because sl was not executed properly! My account number is 10540780
  • #771
  • Aug 24, 2015 10:05pm Aug 24, 2015 10:05pm
on other broker, I can only see that in the M1 chart, in a single minute the price moved 0.64489 to 0.60965...352 pips!!
unfortunate no way to see the tick by tick move, but I suspect it was slaughter.
as crazy as it sounds, on such a move, it is possible to have 150 pips slippage.
there is always, always another trade!!
  • #772
  • Aug 25, 2015 5:28am Aug 25, 2015 5:28am
Dear Hairi,

thank you for waiting.

Following the reply of our technical specialists I would like to explain the situation brought by you in this post.

As the market is nearing closure on Friday, the market depth depletes because clients remove their limit orders and thus decrease current liquidity. As the liquidity decreases, the spread widens.

There is no other reasonable explanation as to why the spread reached the aforementioned values than these were the quotes sent by our liquidity providers. More detailed information about the liquidity providers can be found on our website: http://www.exness.com/execution/ecn_...ity_providers/.

The specialists have confirmed that the spread was correct because the quotes were correctly received by us and further transmitted to the MT4. I would like to emphasise that conflict of interests does not take place in ECN as each trade is executed in the interbank market with EXNESS only receiving commission for sending each trade there.
  • #773
  • Aug 25, 2015 5:34am Aug 25, 2015 5:34am
Quoting dzin4aans
Hi, Today my order nr 83253794 on NZD/USDf touched stop loss. Initial stop loss for my buy order was at 0.64500 but my SL was hit at 0.62960 to be precise. I already wrote to Exness live chat and my case was forwarded to some department however I havent received any further information. Please tell me how can there be a slippage of 154 pips if we are precise, how is that simply possible? There is something definitely wrong with execution because its just simply not acceptable for such a large slippage!!! I would understand 20-30 pips but not 154!...
Hello, dzin4aans.

Thank you for bringing this matter to our attention.

Our Complaints department has received your request. The processing may take up 24-48 hours.

However, I have already asked the department to expedite the issue.

As soon as we have a result, you will be notified straightaway.
  • #774
  • Aug 25, 2015 6:18am Aug 25, 2015 6:18am
Quoting EXNESS
{quote} Hello, dzin4aans. Thank you for bringing this matter to our attention. Our Complaints department has received your request. The processing may take up 24-48 hours. However, I have already asked the department to expedite the issue. As soon as we have a result, you will be notified straightaway.
Thank you for your reply and kind help. I will hope for the best and will wait for any information and update.
  • #775
  • Aug 25, 2015 9:21pm Aug 25, 2015 9:21pm
Quoting dzin4aans
{quote} Thank you for your reply and kind help. I will hope for the best and will wait for any information and update.
Hello, dzin4aans.

The reply to your request has been posted in the feedback section (https://www.exness.com/member/feedback) of your personal area. Please check and ask any questions concerning the reply if any.
  • #776
  • Aug 25, 2015 11:19pm Aug 25, 2015 11:19pm
Quoting EXNESS
{quote} Hello, dzin4aans. The reply to your request has been posted in the feedback section (https://www.exness.com/member/feedback) of your personal area. Please check and ask any questions concerning the reply if any.
Thank you. I saw reply and  fully understand, market had an exceptional volatility, just unfortunately I got caught by that. Good lesson for future. Thank you for your help
 
  • #777
  • Aug 26, 2015 3:54pm Aug 26, 2015 3:54pm
Hello everyone. I have processed a withdrawal via credit card with exness, and you can see below how fast it was processed. Excellent work exness!

Attached Image (click to enlarge)
Click to Enlarge Name: mywithdrawal.PNG Size: 138 KB
To be or not to be; a loser. That's the question.
  • #778
  • Aug 26, 2015 10:57pm Aug 26, 2015 10:57pm
Quoting dzin4aans
{quote} Thank you. I saw reply and  fully understand, market had an exceptional volatility, just unfortunately I got caught by that. Good lesson for future. Thank you for your help Â
Hello, dzin4aans.

Volatility at the time indeed was exceptional. NZDUSD plummeted around 400 pips (1 pip = 0.00010). Such nosedive was caused by worldwide concerns over China's economy as there was no major NZD-related news on Monday, August, 24.

You can check the NZDUSD chart at other brokers and major banks to see the similar drop. The pair plummeted sharply and recovered in a matter of 30 minutes forming a considerable tail of the 400-pip long M30 candle.

As you had a fixed spread instrument trade, the execution went strictly according to 'The rules of fixed spread pairs execution' (https://www.exness.com/member/multi_...ure#tab=FS_SSA) which you may read in your personal area.

I will be glad to help if you have any further questions.
  • #779
  • Aug 26, 2015 10:59pm Aug 26, 2015 10:59pm
Quoting ClaroPty
Hello everyone. I have processed a withdrawal via credit card with exness, and you can see below how fast it was processed. Excellent work exness! {image}
Dear ClaroPty,

Thank you very much for your positive feedback!
  • #780
  • Aug 26, 2015 11:12pm Aug 26, 2015 11:12pm
Quoting EXNESS
{quote} Dear ClaroPty, Thank you very much for your positive feedback!
My pleasure. I have been with exness since the very start (since I began trading in 2010) and although people may riff about certain things, the reality is exness has never given me an issue as far as paying. Although the proportion part of the withdrawals is kind of annoying, the reality is we always get paid in a timely manner!
To be or not to be; a loser. That's the question.
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