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  • #541
  • May 19, 2015 12:44am May 19, 2015 12:44am
Quoting Gollum99988
Why is there such a big diference in the Tick volume comparing M30 TF and H1
Dear Gollum99988,

I assume you are referring to the 30-min candle that opened at 11:30 on the 15th of January.

Please note that at that time the Swiss National Bank announced the end of Swiss Franc's peg to the Euro. This statement resulted in extreme volatility in the currency markets which explains unusually high number of ticks recorded during this 30 minute period.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #542
  • May 19, 2015 4:10am May 19, 2015 4:10am
I was just watching a video on youtube about XM. A guy has recorded a video about you guys on XM. Seems you closed the guys account when he asked for more info on a trade he did with XM. He wanted to check the spread history during that trade and you guys closed his trading account when he did so.
When he asked why you closed his account you said it was because he had allegedly turned in fake ID document and XM refuse to communicate with him any further.

On the video he says he filed a complaint with Cysec and files a police report for slander. May I ask what happened to those complaints? Who won the cases?

I hope I am not breaking any rules by asking this question. Not sure if this is a sensitive case or not. Just thought it was interesting.
  • #543
  • May 19, 2015 12:26pm May 19, 2015 12:26pm
This was not my point but now I see that the volume is "normal" at this day, so perhaps was there something wrong with the charts at that moment. Anyway Thanks XM
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  • #544
  • May 20, 2015 4:54am May 20, 2015 4:54am
@ XM

When did you decrease leverage in EURCHF and to what level please?
  • #545
  • May 20, 2015 6:45am May 20, 2015 6:45am
Quoting angrytrader
I was just watching a video on youtube about XM. A guy has recorded a video about you guys on XM. Seems you closed the guys account when he asked for more info on a trade he did with XM. He wanted to check the spread history during that trade and you guys closed his trading account when he did so. When he asked why you closed his account you said it was because he had allegedly turned in fake ID document and XM refuse to communicate with him any further. On the video he says he filed a complaint with Cysec and files a police report for slander....
Dear angrytrader,
I believe that whoever posted this video is misinterpreting the reason for termination of his account.

Any client that has a question or is concerned about a particular trade, is free to contact us and it is our duty to provide him with a complete and detailed answer. Surely, an inquiry cannot be a reason for termination of an account. However, submitting fake or otherwise altered documents will definitely lead to account closure.

Based on the information provided, I was not able to find an actual complaint in our files. However, we are willing to discuss questions raised on public forums as long as information requested does not violate privacy clauses of the agreement between the company and a client.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #546
  • May 20, 2015 7:17am May 20, 2015 7:17am
Quoting Gollum99988
This was not my point but now I see that the volume is "normal" at this day, so perhaps was there something wrong with the charts at that moment. Anyway Thanks XM {image} {image}
Dear Gollum99988,

From 11:00 to 12:00, we had over 10,000 ticks and if you point the cursor at the close of 11:00 candle, the correct volume will be displayed.

If the indicator you are using the is the "Volumes" indicators that come with MT4 by default, then you need to keep in mind that the volume displayed in the top left hand corner of the indicator window is the volume of the current candle at the time you took the screenshot.

Another way to find historical tick volume using Volumes indicator is to select the Crosshair and point it at a date/bar your interested in, and the volume will be displayed on the right hand side of the indicator window.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #547
  • May 20, 2015 7:36am May 20, 2015 7:36am
Quoting igeurchfloss
@ XM When did you decrease leverage in EURCHF and to what level please?
Dear igeurchfloss,

Margin requirement on all CHF currency pairs was raised on 21/01/2015 in response to the effect that decision of the Swiss National Bank to abandon the EUR/CHF floor had on the market.

Current margin requirement for positions on all CHF currency pairs is 4 times the margin required as per Client's Account Leverage. For example, for clients with an Account leverage of 500:1, the required margin for opening positions on CHF currency pairs will be 0.8% instead of 0.2% for other currency pairs.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #548
  • May 20, 2015 2:00pm May 20, 2015 2:00pm
Quoting SamuelKott
http://imageshack.website/e/Liw9-SSw3.jpg{quote} Thanks XM, I had the same question as Kotowskifx, now it's clear!
Hi, I am wondering if it is the same thing for the 100%/600$ as it is for the 30$?

Thank you
  • #549
  • May 21, 2015 12:58am May 21, 2015 12:58am
Quoting JamesBr
{quote} Hi, I am wondering if it is the same thing for the 100%/600$ as it is for the 30$? Thank you
Dear JamesBr,

Deposit bonuses, whether it is our regular loyalty bonus or a special promotion, do not have the same terms and conditions as the No Deposit Bonus promotion.

Please note that the deposit bonus is for trading purposes only, and cannot be withdrawn. Bonus is offered to help traders open larger positions and allow to hold positions open for a longer period. Any amount of profit made with the bonus can be withdrawn at any time.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #550
  • Jun 7, 2015 7:32am Jun 7, 2015 7:32am
Hello, let's look at the situation. I wrote to the address '[email protected]' 04/06/15, 05/06/15, I do not who did not answer my question. Now I ask it here! I lost the card with which replenished the account number 13049590, the bank refused to give me a new one, now that I do? Can I withdraw funds to kiwi purse? Please answer.
  • #551
  • Jun 10, 2015 8:53am Jun 10, 2015 8:53am
Quoting synni4
Hello, let's look at the situation. I wrote to the address '[email protected]' 04/06/15, 05/06/15, I do not who did not answer my question. Now I ask it here! I lost the card with which replenished the account number 13049590, the bank refused to give me a new one, now that I do? Can I withdraw funds to kiwi purse? Please answer.
Dear synni4,

In order to protect all parties against fraud and comply with AML directives, XM processes withdrawals back to the source of the original deposit. With regard to credit/debit cards, withdrawal requests submitted, regardless of chosen withdrawal method, will be processed via this channel to at least the total amount deposited via this method.

In cases when a card can longer be refunded due to closure of a linked bank account, withdrawal can be processed via alternative method provided that we have document confirming closure of a bank account on file. If a bank account that a card was linked to remains active, we are still able to process a withdrawal to this bank account.

Also, I kindly ask to PM me your MT4 and I will escalate this case to an appropriate department.

Kind regards,
Andrey
  • #552
  • Jun 11, 2015 3:48pm Jun 11, 2015 3:48pm
Hi Audrey,
I don't know whether you have answered this query before but can you please explain why the platform is inaccessible during some news events for up to 30 minutes at a time.

This is totally unacceptable and I don't remember ever having this problem with other Brokers. Its actually that bad that I'm shopping for a new Broker as we speak.
.... laughing all the way to the bank
  • #553
  • Jun 16, 2015 7:20am Jun 16, 2015 7:20am
Quoting itsallover
Hi Audrey, I don't know whether you have answered this query before but can you please explain why the platform is inaccessible during some news events for up to 30 minutes at a time. This is totally unacceptable and I don't remember ever having this problem with other Brokers. Its actually that bad that I'm shopping for a new Broker as we speak.
Dear itsallover,

I cannot tell you the exact reason of the issue you are experiencing without having your account number and MT4 log files. I can confirm that our servers and the platform are operating normally and can be accessed at any time of the day.

I kindly ask to PM me your MT4 account number and I will initiate an investigation with our IT department. However, they might also need to see your log files to determine so it will be better if you could send your account number and MT4 log files of the day(s) when you had trouble with the platform to my personal email - andrey(at)xm.com.

Thank you,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #554
  • Jun 25, 2015 12:17pm Jun 25, 2015 12:17pm
Will you at any point in the future offer binary options?
  • #555
  • Jun 25, 2015 4:01pm Jun 25, 2015 4:01pm
Does the deposit bonus applicable for multiple accounts or per client?
  • #556
  • Jul 6, 2015 1:12pm Jul 6, 2015 1:12pm
Quoting rk00
Will you at any point in the future offer binary options?
Dear rk00,

At the moment I am not of aware of such plans but in the future binary options might be considered.

Thank you,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #557
  • Jul 6, 2015 1:19pm Jul 6, 2015 1:19pm
Quoting deusdivina
Does the deposit bonus applicable for multiple accounts or per client?
Dear deusdivina,

All of the accounts that belong to the same client are eligible to receive deposit bonuses. However, if a certain promotion has a limit on the amount of bonus funds that can be credited, these limit is shared between accounts. In other words, if a promotion has a limit of $1,000 in bonus funds the total amount of bonus a client can receive is $1,000 regardless of number of accounts this client has.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
  • #558
  • Jul 6, 2015 2:23pm Jul 6, 2015 2:23pm
Quoting XM
{quote} Dear itsallover, I cannot tell you the exact reason of the issue you are experiencing without having your account number and MT4 log files. I can confirm that our servers and the platform are operating normally and can be accessed at any time of the day. I kindly ask to PM me your MT4 account number and I will initiate an investigation with our IT department. However, they might also need to see your log files to determine so it will be better if you could send your account number and MT4 log files of the day(s) when you had trouble with...
Thankyou for your response Audrey.
I have been in touch with my Account manager and she has escalated the issue with your IT department. That was last Friday and I haven't heard anything since ,which is disappointing.
.... laughing all the way to the bank
  • #559
  • Jul 6, 2015 3:27pm Jul 6, 2015 3:27pm
nice to find this one question at wath point we no longer have spread or comicions some people say after you move all lot it is true ?
if it is how mutch is a lot ?
Scalping
  • #560
  • Jul 7, 2015 2:52am Jul 7, 2015 2:52am
Quoting itsallover
{quote} Thankyou for your response Audrey. I have been in touch with my Account manager and she has escalated the issue with your IT department. That was last Friday and I haven't heard anything since ,which is disappointing.
Dear itsallover,

Can you please send me a private message with your account number?

Thank you,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.
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