My MT4 platform cannot open new charts - please assist! | Forex Factory

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My MT4 platform cannot open new charts - please assist!

  • #1
  • First Post: Jun 18, 2015 8:31am Jun 18, 2015 8:31am
Hi, I'm hoping a knowledgeable person can advise me on this. All my MT4 platforms cannot open new charts.

When I try open any new chart I get the error message C:/Program Files/MT4/profiles/Profile Name/chart07.chr was not found. The platform is meant to create the new file chart07.chr but it doesn't.

When I create a new profile name, that new profile is not saved in the Program Files MT4 folder. When I close and reopen the platform, the newly created profile is not available to be selected (doesn't show up on the list of profiles).

I am experiencing this problem across all my MT4 platforms from multiple brokers.
I have tried seeking assistance from my brokers but they are clueless about this. All they say is I should install a new platform. The thing is. I installed a new platform a few days ago, but that platform is also now unable to open new charts and gives the same error message.

I have tried closing and reopening the platforms and have rebooted my PC - didn't help.

For some reason the MT4 platforms can't create or access the necessary file to create a new chart.

Could someone in the know please help with this?!
Jud
  • #2
  • Edited 9:07am Jun 18, 2015 8:54am | Edited 9:07am
Are you experiencing this problem only after you are copying your profiles, scripts & indicators ?

Are you installing them in the correct place ?

MT4 file structure has now changed since build 600, possibly this is the reason.

User\AppData\Roaming\Metaquotes\Terminal\******************************** (32 digit broker code).

Here you will find the folders to copy into.

You can do this also through the platform itself via File\DataFolder, but since you cant open metatrader this will be you best option.
It never gets easier, you just get better
  • #3
  • Jun 18, 2015 9:00am Jun 18, 2015 9:00am
Quoting jud500
Hi, I'm hoping a knowledgeable person can advise me on this. All my MT4 platforms cannot open new charts. When I try open any new chart I get the error message C:/Program Files/MT4/profiles/Profile Name/chart07.chr was not found. The platform is meant to create the new file chart07.chr but it doesn't. When I create a new profile name, that new profile is not saved in the Program Files MT4 folder. When I close and reopen the platform, the newly created profile is not available to be selected (doesn't show up on the list of profiles). I am experiencing...
http://4xtrader.net/how-to-run-metat...ws-7-or-vista/

This also works for Windows 8 / 8.1

Jibala
PDF & BCC (Patience Discipline Focus & Belief Confidence Consistency)
  • #4
  • Jun 18, 2015 9:27am Jun 18, 2015 9:27am
Quoting jud500
For some reason the MT4 platforms can't create or access the necessary file to create a new chart. Could someone in the know please help with this?!
The reason would be that you do not have sufficient rights to write to the (installation) folder.
The solution would be simple: copy the installation folder to a destination where you can write to, i.e. your local Documents folder; make the shortcut with /portable switch to point to this terminal instance to start from. Done.
Return To Disorder
  • #5
  • Jun 18, 2015 10:48am Jun 18, 2015 10:48am
Rockit, I am trading on my PC, hence I have full ownership and rights. I have noticed that recently my PC is asking me for administrative authorisation to perform certain functions. How do I set myself, the user, to always be recognised as the administrator and therefore always the rights to write to the destination folder? This would probably be a better long term solution?
Jud
  • #6
  • Jun 18, 2015 12:02pm Jun 18, 2015 12:02pm
I have set myself as Administrator on my PC, I logged off my PC and logged back on again, but I still get the same error.
Jud
  • #7
  • Jun 18, 2015 12:15pm Jun 18, 2015 12:15pm
Generally speaking it is a bad idea to use an account with admin. rights for everyday tasks. In example if you acquire malware or become victim of a yet not fixed operating system security vulnerability, this might cost you more than you gain from just being lazy. Antivirus may not protect you in a scenario where the malware is not yet known by 'everybody and his dog'.
Windows can be quirky and who knows what the problem is here. Try the solution I suggested to possibly solve the problem immediately. Then you still can search for other solutions while you can also work as usual.
Return To Disorder
  • #8
  • Jun 24, 2015 8:56am Jun 24, 2015 8:56am
Rockit, Jibala and Shabs19: thank you for your assistance. I was able to remedy the problem.
Appreciated.
Jud
  • #9
  • Mar 5, 2020 9:07pm Mar 5, 2020 9:07pm
Hi jud500 I have the same problem you have before? How do You fix it???? Need help
  • #10
  • May 2, 2020 6:41am May 2, 2020 6:41am
Quoting jud500
Rockit, Jibala and Shabs19: thank you for your assistance. I was able to remedy the problem. Appreciated.
How did you fixed the problem? What solution did you use?
  • #11
  • Last Post: Jul 2, 2021 11:13pm Jul 2, 2021 11:13pm
Quoting jud500
Hi, I'm hoping a knowledgeable person can advise me on this. All my MT4 platforms cannot open new charts. When I try open any new chart I get the error message C:/Program Files/MT4/profiles/Profile Name/chart07.chr was not found. The platform is meant to create the new file chart07.chr but it doesn't. When I create a new profile name, that new profile is not saved in the Program Files MT4 folder. When I close and reopen the platform, the newly created profile is not available to be selected (doesn't show up on the list of profiles). I am experiencing...




jud500 I have the same problem you have before? How do You fix it???? Need help

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