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FXCM Discussion

  • #7,681
  • May 23, 2015 1:51am May 23, 2015 1:51am
Hi Jason
I am facing problem with my MT4 platform with FXCM account. Whenever it is time for any/all news release ,my platform freezes for at least for 15-20 minutes and therefore i am totally helpless to delete negative going position Or take any profitable trade.
Other web browsing remains unhindered.
How can this FREEZING of trading platform can be averted. Please help

Arasheed
  • #7,682
  • May 25, 2015 1:10pm May 25, 2015 1:10pm
Quoting arasheed
Hi Jason I am facing problem with my MT4 platform with FXCM account. Whenever it is time for any/all news release ,my platform freezes for at least for 15-20 minutes and therefore i am totally helpless to delete negative going position Or take any profitable trade. Other web browsing remains unhindered. How can this FREEZING of trading platform can be averted. Please help Arasheed
Hi Arasheed,

There have been a few other MT4 users who used to face similar problems with freezing on the platform, and our tech support team was able to help them: http://www.forexfactory.com/showthre...14#post8193114

It's important to note that during news events, prices tend to update more frequently. You can confirm this by looking at the tick volume on your MT4 charts at the time in question. More price updates mean that your platform has to perform more calculations for each EA or indicator you have running on your charts. Just like our tech support team help other MT4 users, they can look at your MT4 platform setup to see how it can be optimized for news events. If interested, please send me a private message with the best phone number and time to reach you.
  • #7,683
  • May 25, 2015 6:24pm May 25, 2015 6:24pm
Quoting philtre71
and when will that be Jason...given that you've been promising accurate mt4 charts for months?
Quoting Jason Rogers
{quote} Our programmers tell me they have been making good progress on this front. I will post an update for you here as soon as I have more details.
Quoting philtre71
And we still wait for FXCM to show accurate bid/ask lines on their charts....is this so much to ask??
Quoting psychop13
{quote} Yeah you are right, for the first case they told me about bid and ask bla bla bla...i know what the hell bid and ask. I know it happened many times..for just 1 or 2 pips i can understand...but 12 pips..thats too much..and i do not know why their trading station chart diiferent with my MT 4 chart.i can not trade without SL too risky for my style. Change broker is an option..i will review several broker and make a consideration. the second case...my loss become 2.5x...140 pip slip is superb...i hope they give me something back. I do not know why FXCM never learned anything. They should fix their system..this super slip..happened again and again..
What a crock of shit! Something like this does not take but maybe a week at most, if the programmers are competent and FXCM wants them to fix it. I have to believe the programmers are competent. So, that means that FXCM does not want it fixed and is continuously lying thru Jason to all of you that "they are working on it".

As regards these other issue with FXCM, Daily Profit is right. Life is too short and we are traders, not negotiators. None of you should be having to go thru all that you are going thru - and having to provide FXCM with the details of it each time - ......yada, yada, yada. To put it bluntly, this "broker" has too many "problems" and seems unwilling and/or incapable of fixing them. Life is too short to put up with such shit.

-tah
  • #7,684
  • May 26, 2015 5:57am May 26, 2015 5:57am
withdraw your money asap http://leaprate.com/2015/05/fxcm-maj...own-his-stake/
  • #7,685
  • May 26, 2015 3:16pm May 26, 2015 3:16pm
Quoting fxjapaneseye
withdraw your money asap
Welcome to the forum, Fxjapaneseye

While I'm not authorized to comment on our stock, you're welcome to contact our Investor Relations department with any related questions: http://ir.fxcm.com/?CMP=SFS-70160000000MusRAAS

Despite the events of January 15th that resulted from the Swiss Franc movements, FXCM today remains in a strong competitive position:

  1. $303 million in consolidated operating cash
  2. $1.0 billion in customer equity
  3. 195,000 active retail FX accounts
  4. Global regulatory capital of $252 million versus $93 million minimum requirements (an excess of $159 million)

Since we are a publicly-traded company (NYSE ticker: FXCM), our financial details are readily available. By contrast, most other forex brokers are privately-held companies, so it's hard to know how much debt they have on their books or the state of their finances.

  • #7,686
  • May 26, 2015 3:59pm May 26, 2015 3:59pm
Quoting Jason Rogers
Despite the events of January 15th that resulted from the Swiss Franc movements, FXCM today remains in a strong competitive position...
http://www.financemagnates.com/forex...o-client-book/
  • #7,687
  • May 26, 2015 7:41pm May 26, 2015 7:41pm
all of my Citi accounts are being transferred to fxcm unless I opt out. Will fxcm use the same bridge that citi used for my mt4 platforms? If so, please identify it. I am looking for a reason not to opt out in favor of MB trading. Thanks.
  • #7,688
  • Edited May 28, 2015 10:45am May 27, 2015 4:30pm | Edited May 28, 2015 10:45am
Quoting nonlinear
all of my Citi accounts are being transferred to fxcm unless I opt out. Will fxcm use the same bridge that citi used for my mt4 platforms? If so, please identify it. I am looking for a reason not to opt out in favor of MB trading. Thanks.
Hi Nonlinear,

FXCM does not use a 3rd party bridge. Our MT4 platform integrates seamlessly with our No Dealing Desk (NDD) forex execution. I notice your forum profile mentions you live in US. I assume you're asking about Citi's bridge because they offer front-end hedging. That's not something we support. While FXCM clients living outside the US can hedge on our platforms, we comply with US FIFO regulations which prohibit hedging for US traders. However, as far as I'm aware, the other US broker you are considering does not offer hedging to US traders either.

Quoting nonlinear
I am looking for a reason not to opt out in favor of MB trading. Thanks.
In addition to our NDD model, there are many other advantages to trading with FXCM including the following:

  1. Competitive pricing as you can see on the live spreads table with even lower commission available through our Active Trader program
  2. Award-winning 24/7 live customer service and a dedicated relationship manager for Active Traders
  3. Financial transparency as a publicly-traded company (NYSE ticker: FXCM)

Since you live in the US, below are the latest capital figures for US-regulated forex brokers (RFEDs) as reported to the CFTC.

Attached Image
  • #7,689
  • May 27, 2015 5:47pm May 27, 2015 5:47pm
FXCM Brought IBFX
  • #7,690
  • May 27, 2015 6:04pm May 27, 2015 6:04pm
Thanks Jason, and, yes, I am in the US. Am I correct that if one uses ATC as an IB, then hedging is allowed as ATC has its own server with back end order handling routed through fxmc liquidity?
  • #7,691
  • May 27, 2015 6:04pm May 27, 2015 6:04pm
Quoting PoundTrader
FXCM Brought IBFX
Hi PT,

To clarify, we acquired their retail MT4 accounts: http://ir.fxcm.com/releasedetail.cfm?ReleaseID=869315
  • #7,692
  • May 27, 2015 6:06pm May 27, 2015 6:06pm
Quoting nonlinear
Thanks Jason, and, yes, I am in the US. Am I correct that if one uses ATC as an IB, then hedging is allowed as ATC has its own server with back end order handling routed through fxmc liquidity?
While they do clear trades through us, you would have to contact them directly to verify details about their platform setup.

Is there a particular reason you need front-end hedging for your MT4 platform? If you have an EA, there could be a version that's compatible with US FIFO regulations. If not, our Programming Services department might be able to help you update your program to be FIFO compliant.
  • #7,693
  • May 27, 2015 8:50pm May 27, 2015 8:50pm
Thanks, my EA's are proprietary. Will talk to ATC, and may try both.
  • #7,694
  • Edited May 29, 2015 12:39pm May 28, 2015 5:29pm | Edited May 29, 2015 12:39pm
Holiday Trading Hours for June

Below are the CFD holiday trading hours for June. Forex trading hours remain unchanged, and you can view the holiday rollover interest schedule here: http://bit.ly/14Wwoso

Attached Image (click to enlarge)
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  • #7,695
  • May 28, 2015 10:07pm May 28, 2015 10:07pm
Quoting Jason Rogers
{quote} Hi PT, To clarify, we acquired their retail MT4 accounts: http://ir.fxcm.com/releasedetail.cfm?ReleaseID=869315
TRADESTATION Kept the larger traders?
  • #7,696
  • Jun 1, 2015 2:16pm Jun 1, 2015 2:16pm
Quoting traderathome
{quote} {quote} {quote} {quote} What a crock of shit! Something like this does not take but maybe a week at most, if the programmers are competent and FXCM wants them to fix it. I have to believe the programmers are competent. So, that means that FXCM does not want it fixed and is continuously lying thru Jason to all of you that "they are working on it". As regards these other issue with FXCM, Daily Profit is right. Life is too short and we are traders, not negotiators. None of you should be having to go thru all that you are going thru - and having...
^^this. Still no accurate charts from FXCM UK.
  • #7,697
  • Jun 2, 2015 12:04am Jun 2, 2015 12:04am
Quoting traderathome
{quote} {quote} {quote} {quote} What a crock of shit! Something like this does not take but maybe a week at most, if the programmers are competent and FXCM wants them to fix it. I have to believe the programmers are competent. So, that means that FXCM does not want it fixed and is continuously lying thru Jason to all of you that "they are working on it". As regards these other issue with FXCM, Daily Profit is right. Life is too short and we are traders, not negotiators. None of you should be having to go thru all that you are going thru - and having...
One more try Jason, the FXCM platform has incorrect prices charted STILL.
This has dragged on and on enough.
Just get the correct prices displayed and charted like every other broker does.

I just noticed Leaprate has a complaints page. I am sure lots of other advertisers or "news" feeds of FF also have complaints pages.
Maybe posting there could produce a more effective wake up call to your managers to put some real effort into correcting this disgusting treatment of your customers.

The responsibility to your customers is being avoided and your shareholders need to know about it to get the attention of your board and managers.


( my new signature ?)
Regards from an unsatisfied FXCM customer still suffering incorrect chart prices.

Think I will go look for some news feeds to comment on like traderathome does.
Target 2 : Stoploss in the green
  • #7,698
  • Jun 2, 2015 5:04pm Jun 2, 2015 5:04pm
Quoting philtre71
{quote} ^^this. Still no accurate charts from FXCM UK.
Quoting scalpz
{quote} One more try Jason, the FXCM platform has incorrect prices charted STILL.
We have not forgotten about this. I have conveyed your grievances to our senior management over how long it has taken to resolve this issue with the MT4 charts not yet reflecting our new raw FX spreads. While charts on our other platforms including Trading Station, NinjaTrader and Mirror Trader already reflect the new pricing, the charts on MT4 still show the old pricing that adds a fixed pip markup to the spread.

As soon as I have more info for you on the solution to be implemented by our programmers for MT4, I will let you know.
  • #7,699
  • Jun 3, 2015 11:05am Jun 3, 2015 11:05am
I have been using FXCM for a month now on a fairly large account and no issues so far. Only trade 2 major currency pairs and prices seem to have reflected the underlying market.

Not had to withdraw any funds yet (!) but over all seems best of bad bunch
  • #7,700
  • Edited 3:54pm Jun 3, 2015 11:14am | Edited 3:54pm
Quoting arasheed
Hi Jason I am facing problem with my MT4 platform with FXCM account. Whenever it is time for any/all news release ,my platform freezes for at least for 15-20 minutes and therefore i am totally helpless to delete negative going position Or take any profitable trade. Other web browsing remains unhindered. How can this FREEZING of trading platform can be averted. Please help Arasheed
YES, my platform mt4 also freezes not only during news time but anytime there is a volatility in prices movement. Anyone could think that been FXCM a register organization in the stock exchange that they would have the decency of not been crook it. The USA is a banana republic; where the Laws only applies to the little guy, specially in the financial arena where the regulatory agencies seems useless. By the way, OANDA is doing the same lately. As long there is a dealing desk, it would not be fairness in the Forex market. In reality, these brokers are thieves.
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