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EXNESS official representative

  • #661
  • May 8, 2015 3:28am May 8, 2015 3:28am
The spread in EURUSD is nothing like it used to be. It is generally at least one whole pip higher, a lot more like around 15-20 nowadays. This is so much different from what is was, that EXNESS is losing a good quality it had if this stays like this...
  • #662
  • May 8, 2015 10:42am May 8, 2015 10:42am
Quoting flofri
The spread in EURUSD is nothing like it used to be. It is generally at least one whole pip higher, a lot more like around 15-20 nowadays. This is so much different from what is was, that EXNESS is losing a good quality it had if this stays like this...
Hello, flofri,

and thank you for your post.

As you know our spread is dynamic and is influenced by real market conditions. It may get narrower or wider depending on the current market situation.

According to our Contract specifications the average spread for EURUSD is 1 pip (0.0001) for a Mini account. I'd like to add here as well that the average spread at Classic and ECN accounts is smaller than those of a Mini or Cent accounts. If the spread is crucial for your trading strategy, I might suggest using these two types of accounts instead. Apart from these, we have fixed spread currecny pairs.

Furthermore, if you have any questions concerning order execution affected by the wide spread which you think was a server mistake or any other sort of failure that caused incorrect quotation, please let me know here or at my e-mail [email protected].
  • #663
  • May 9, 2015 5:23am May 9, 2015 5:23am
are you going to have a prepaid debit card payment system with exness anytime soon?
Whenever i buy the price goes up & whenever i sell the the price goes down!
  • #664
  • May 11, 2015 8:28am May 11, 2015 8:28am
Quoting deylon
are you going to have a prepaid debit card payment system with exness anytime soon?
Thank you for your question, deylon.

As far as I know, we are not going to introduce prepaid debit card payments in the nearest future. However, this needs to be checked with our Financial department and senior management. After I have done that, I will get back to you with an update.

Meanwhile I may suggest using regular credit or debit cards for depositing.
  • #665
  • May 11, 2015 9:31pm May 11, 2015 9:31pm
Quoting EXNESS
{quote} After I have done that, I will get back to you with an update. Meanwhile I may suggest using regular credit or debit cards for depositing.
Hello, deylon.

It is me again. I have consulted with the Financial department to find out that we have no plans to introduce the prepaid debit card deposit option in future. However, we offer regular debit and credit card deposits.

If there is anything else I can help you with, please let me know!
  • #666
  • May 12, 2015 2:49am May 12, 2015 2:49am
Quoting EXNESS
As you know our spread is dynamic and is influenced by real market conditions. It may get narrower or wider depending on the current market situation.
Thank you for your reply. Of course this is factual information and correct, but it is just that from observation the last few weeks I see more spreads above 10 than ever before and occasionally 20 under normal market conditions, which was unseen before that. Of course the spreads you had was a strong selling point, it would be nice to have that again.
  • #667
  • May 12, 2015 7:25am May 12, 2015 7:25am
Quoting flofri
{quote} Thank you for your reply. Of course this is factual information and correct, but it is just that from observation the last few weeks I see more spreads above 10 than ever before and occasionally 20 under normal market conditions, which was unseen before that. Of course the spreads you had was a strong selling point, it would be nice to have that again.
Dear flofri,

I understand your concern. However, the dynamic spread reflects real market conditions. Certain market conditions lead to the spread getting wide.

Nevertheless, if you have a order executed at a wide spread which you think is incorrect, please tell me the details and we will check the execution. Furthermore, if you just see a wide spread in MT4, please make a screen shot and we will check if it is a real market spread or an invalid quote.

I hope we will be able to keep you as our customer and our spreads as our strong selling point.
  • #668
  • May 12, 2015 7:30am May 12, 2015 7:30am
Flofri, I forgot to thank you for the spreads table provided above. As I see, we have spreads considerably tighter than the majority of the brokers do.
  • #669
  • May 19, 2015 2:31am May 19, 2015 2:31am
EXNESS can today report that April has seen its highest ever trading volumes of 210.8 billion USD.

Can i get some of that $$?
bit . ly/fantestimonials
  • #670
  • May 31, 2015 9:08pm May 31, 2015 9:08pm
day high in gold is differing from other companies how is it possible?...i have put a take profit at 1197.00 ...all other companies have high 1197.10.....check and refund my profit ....
  • #671
  • Jun 1, 2015 1:19pm Jun 1, 2015 1:19pm
Quoting dani99098
day high in gold is differing from other companies how is it possible?...i have put a take profit at 1197.00 ...all other companies have high 1197.10.....check and refund my profit ....
Hello dani99098,

I once had a similar experience of our charts being different from those of other companies. The reason for that was that we have different server time which is GMT+0. So, H4 and D1 charts may differ considerably from other brokers' charts. Please check if that is possibly the case here.

Apart from that, as you know all companies have different liquidity providers, so the prices may differ for this reason as well.

Nevertheless, to make things clear, I would like to ask you to say what day you are referring to, what the difference in prices was and also provide your account number at EXNESS and the order number. You can write to me personally at [email protected].

I am looking forward to hearing from you.
  • #672
  • Jun 1, 2015 11:33pm Jun 1, 2015 11:33pm
Is Exness still offering fixed spread? cause i have enabled it and the symbol not appearing.
  • #673
  • Jun 2, 2015 12:35am Jun 2, 2015 12:35am
Quoting belief
Is Exness still offering fixed spread? cause i have enabled it and the symbol not appearing.
Dear belief, we do offer fixed spreads. Here is how to enable the fixed spread instruments trading:

1. You have to go to the SETTING of your personal area https://www.exness.com/member/multi_configure and click 'Forex instruments with fixed spreads';
2. Read and accept the 'Conditions';
3. In your MT4 right-click inside the 'Market watch' window, choose 'Symbols' and go to the 'Forex_Fixed' folder to display the fixed spread symbols you need.
  • #674
  • Jun 5, 2015 8:13am Jun 5, 2015 8:13am
slippage, requote, spread enlarged, slippage, requote, spread enlarged...

keep repeating the process and give $$$ for exness.
  • #675
  • Jun 5, 2015 9:11am Jun 5, 2015 9:11am
Quoting belief
slippage, requote, spread enlarged, slippage, requote, spread enlarged... keep repeating the process and give $$$ for exness.
Meaning!!!
  • #676
  • Jun 5, 2015 1:40pm Jun 5, 2015 1:40pm
you people have to catch all the price action going onn in the market....this is not a traders responsibility..you people cant play with others money like this.....you cant say we open late or early....when the price moves you have to be open....i cant recomend anyone else for exness....its not my loss...its yours exness
  • #677
  • Jun 6, 2015 12:03am Jun 6, 2015 12:03am
i did not activated my bonus at account opening time, how do i activate it now ?
  • #678
  • Jun 7, 2015 11:39am Jun 7, 2015 11:39am
Quoting GrowthHack
i did not activated my bonus at account opening time, how do i activate it now ?
Hello, GrowthHack,

please check here and you will see whether you can add bonus to the existing account or open a new account with a new bonus program.

Let me know if you have further questions.
  • #679
  • Jun 7, 2015 11:43am Jun 7, 2015 11:43am
Quoting belief
slippage, requote, spread enlarged, slippage, requote, spread enlarged... keep repeating the process and give $$$ for exness.
Hello, belief,

I have already commented your post here.
And I am still waiting for more details from you via [email protected]
  • #680
  • Jun 7, 2015 11:45am Jun 7, 2015 11:45am
Quoting dani99098
you people have to catch all the price action going onn in the market....this is not a traders responsibility..you people cant play with others money like this.....you cant say we open late or early....when the price moves you have to be open....i cant recomend anyone else for exness....its not my loss...its yours exness
Hello, dani99098,

I would appreciate if you can be more specific with your statement.

Thank you in advance!
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