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EXNESS official representative

  • #641
  • Apr 25, 2015 12:48pm Apr 25, 2015 12:48pm
i am a new trader for exness from india....i cant trade crude oil....can you tell me why this is happening and indian customer service is poor as the customer care unit knows only hindi ...the representative does not even speek english.
  • #642
  • Apr 28, 2015 4:29am Apr 28, 2015 4:29am
Dear Exness , Thankyou for adding NZDCAD and NZDCHf , But NZDCHF cannot trade , Please make it trade , And try consider off of Suffix , If not Coder will have to make it suffix friendly But not easy , Thanks T
  • #643
  • Apr 29, 2015 3:23am Apr 29, 2015 3:23am
Quoting terminator12
Dear Exness , Thankyou for adding NZDCAD and NZDCHf , But NZDCHF cannot trade , Please make it trade , And try consider off of Suffix , If not Coder will have to make it suffix friendly But not easy , Thanks T
Better to make the ea suffix friendly. Use an input string that allows you to manually input symbols needed or something like that.

Some brokers use suffixes and some do not, especially if they have different account types. It is better to be prepared rather than boxed into only selected brokers.
Measure trends automatically with zero lag
  • #644
  • Apr 29, 2015 3:41am Apr 29, 2015 3:41am
Quoting dani99098
i am a new trader for exness from india....i cant trade crude oil....can you tell me why this is happening and indian customer service is poor as the customer care unit knows only hindi ...the representative does not even speek english.
Hello, dani99098,

I would like to point out that at the moment CL trade is not available at EXNESS as the company is constantly monitoring our liquitidy providers and trying to ensure the best trading conditions on the market.

You may find our current list of available instruments in our Contract Specifications table by clicking MARKET button and selecting CFD Group of Instruments.

I also regret to hear that you have faced some issue with our customer support.
As you know we have 13 languages supporters and each of the team will be always ready to help you.
Meanwhile you have always a right to change the supporter or the language of communication.

Thank you for your feedback. Please let me know if you have any further questions.
  • #645
  • Apr 29, 2015 1:42pm Apr 29, 2015 1:42pm
ybfjax and Exness thanks
  • #646
  • Apr 30, 2015 6:19am Apr 30, 2015 6:19am
Quoting alibati
I have a question about aud/usd - nzd /usd spred in exness aud/usd spred in classic account is 2.5 -4.8 pip and wide to 12 pip in news in mini account is higher than classic account I checked spred with other brokers , in broker with fix spred aud/usd spred is 3 pip
The exness spread on AUD/USD is unusually large, compared to the competition and even compared to its own spreads for the Euro and Cable. It just doesn't make sense. I very rarely trade the Aussie on exness due to this reason.
  • #647
  • Apr 30, 2015 6:21pm Apr 30, 2015 6:21pm
Quoting fxsafe6
{quote} The exness spread on AUD/USD is unusually large, compared to the competition and even compared to its own spreads for the Euro and Cable. It just doesn't make sense. I very rarely trade the Aussie on exness due to this reason.
Hello, fxsafe6,

Thank you for your observation.
It is true that EXNESS spread on a particular instrument can widen significantly due to its floating nature depending on various factors, such as news issue or type of account.

If talikng about AUDUSD, it is worth mentioning that its average spread on Classic accounts with instant execution and on ECN accounts is tighter than that on Mini accounts.
For instance, the current spread on AUDUSDe on ECN account does not exceed 0.5 - 0.9 pip.

In case you have more specific examples or observations, please do not hesitate to comment.
  • #648
  • Apr 30, 2015 6:25pm Apr 30, 2015 6:25pm
EXNESS releases verified figures showing continued growth in Q1 2015

EXNESS has today continued its call for the retail Forex industry to become more transparent in order to build trust amongst retail traders.

George Tsaparillas, Director of Global Strategy and Business Development of EXNESS, comments: "It's incredible that retail Forex broking has grown into such a massive industry with such minimal transparency. Many traders have deposits with brokers with no real visibility of their broker's trading volumes, performance or financial strength. At times of market stress, such as we saw with the Swiss Franc in January, transparency really matters and we think will be critical for the retail Forex industry to build trust amongst traders moving forward."

Today, EXNESS has released its trading volumes, client withdrawals and agents' commissions for the period 1 January to 31 March 2015. All figures have been verified by Deloitte, one of the world's leading auditing firms.

For the first quarter of this year, EXNESS' trading volumes were US$549 billion, an increase of US$13 billion on Q4 2014 and US$91 billion more than the same period last year. Average monthly trading volumes were US$183 billion, a rise of 20% compared to Q1 2014.

Client withdrawals, which often represent profits taken by traders, were US$50.3 million during the first three months of this year, an increase of 20% on Q4 2014. Commissions paid to clients for introducing new traders to EXNESS totalled US$8.1 million, increasing 19% compared to the final quarter last year.

George Tsaparillas comments: "We have seen a strong start to 2015 and our focus on providing the best conditions to trade has made us a very attractive choice for traders. Our clients have also started the year strongly with significant increases in both client withdrawals and commissions paid."

Trading Volume, Clients' Withdrawals and Partners' Reward Calculation and Verification (01 January 2015 - 31 March 2015)

Risk Warning: Trading leveraged products such as CFDs involves substantial risk of loss and may not be suitable for all investors. Trading such products is risky and you may lose all of your invested capital.
  • #649
  • May 2, 2015 6:21pm May 2, 2015 6:21pm
worst broker ever seen. when you start making money in scalping later too many off quotes and slippage and they have very good excuse that dnt trade on high volatile market what D F

When you are with big lots and scalping 5-10 pips you will never able to close your trades with desired profit.


Many complaint raised but no solutions so i stop feeding them my money, even 21 email exchanges but every time a new customer executive dumb ass sent email with same excuse to send the trading logs and advising not to trade in volatile market hahahahhaha
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If you believe in yourself anything is possible !!
  • #650
  • May 3, 2015 6:30pm May 3, 2015 6:30pm
Quoting imifx
worst broker ever seen. when you start making money in scalping later too many off quotes and slippage and they have very good excuse that dnt trade on high volatile market what D F When you are with big lots and scalping 5-10 pips you will never able to close your trades with desired profit. Many complaint raised but no solutions so i stop feeding them my money, even 21 email exchanges but every time a new customer executive dumb ass sent email with same excuse to send the trading logs and advising not to trade in volatile market hahahahhaha...
Hello, imifx,

Thank you for your post!
I would like personally to investigate your issue and probably find a better solution than the one you were given after contacting our Technical Support department.

I would be greatful to you if you could send me an email to [email protected] with your account number and providing as many details as possible.
Of course, log files would be of much help to me!

Looking forward to hearing from you.
  • #651
  • May 3, 2015 10:32pm May 3, 2015 10:32pm
huge spread ............. cant even place aud usd because 4.5 pips spread where as hot forex is 2.1 and fxcm much lower at the same time .
server - real 4. whats your problem.
i used to trade with exness 2012. recently i made a decision to go back with them because of their tight spread. but they changed a lot in 2 years.
  • #652
  • May 4, 2015 3:03am May 4, 2015 3:03am
In market watch it shows crude oil chart but trading is not getting executed!
  • #653
  • May 4, 2015 4:04am May 4, 2015 4:04am
Hello, bd pips.

As you know the spread in EXNESS is dynamic and may widen or narrow following the market price movements.

The average spread for AUDUSD varies depending on the trading account type and execution type you choose. All the average and minimum spreads can be found in our Contract specifications table. The real value of the current spread may as well differ from the average spread as was clarified above. If you have a question concerning the execution of a particular order or orders, please tell me your account number and the order number, and I will help you check the execution.

As far as the Exness-Real4 server is concerned, please describe the situation that you encountered and provide information (i.e. log-files, screen shots, etc.) so that we cold help you check it.

You can send the details here or to my personal e-mail [email protected].
  • #654
  • May 4, 2015 4:11am May 4, 2015 4:11am
Quoting dani99098
In market watch it shows crude oil chart but trading is not getting executed!
Dear dani99098,

thank you for your post.

The trade is disabled for crude oil at the moment. It is now open only for RBOB Gasoline.

The issue is being negotiated with our liquidity provider. The time of re-opening of the trading is unknown so far.
  • #655
  • May 4, 2015 4:16am May 4, 2015 4:16am
Quoting EXNESS
{quote} Hello, imifx, Thank you for your post! I would like personally to investigate your issue and probably find a better solution than the one you were given after contacting our Technical Support department. I would be greatful to you if you could send me an email to [email protected] ("[email protected]") with your account number and providing as many details as possible. Of course, log files would be of much help to me! Looking forward to hearing from you.
i was also facing the same problem ....

and the real-4 sever sometimes is really taking my brain out of my skull ....

and when you request the live chat technician ... to solve it ... they will say sir it is automatic we cannot switch you to another real server ....
Re-Incarnated
  • #656
  • May 5, 2015 6:29am May 5, 2015 6:29am
Quoting primejarvis
{quote} i was also facing the same problem .... and the real-4 sever sometimes is really taking my brain out of my skull .... and when you request the live chat technician ... to solve it ... they will say sir it is automatic we cannot switch you to another real server ....
Hello, primejarvis

I would like to help you see into the issue to find out whether there were any server-related problems at the time when you were facing the similar problem as was imifx. To do that, I would be grateful if you provided any information to help us check the issue. You can e-mail them to me at [email protected].

As for your request to change the server, you were correctly informed that it is technically impossible. Once the account is opened, its number and the server it belongs to cannot be changed.
  • #657
  • May 7, 2015 12:05am May 7, 2015 12:05am


I hope this helps.. )
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bit . ly/fantestimonials
  • #658
  • May 7, 2015 4:39am May 7, 2015 4:39am
EXNESS reports highest ever trading volumes

https://www.exness.com/media/images/520x344_EN.jpg

Dear clients and partners,
EXNESS can today report that April has seen its highest ever trading volumes of 210.8 billion USD.
The retail forex broker has seen a continued increase in its trading volumes in 2015. This record number is an increase of 8% on March's strong performance of 194.9 billion USD.
In the past month 43360 clients traded with EXNESS and the average trading volume per client was 4.8 million USD.
George Tsaparillas, the Director of Global Strategy and Business Development of EXNESS commented: "This is a very exciting milestone for our company. We have had an excellent start to 2015 and our focus on providing the best conditions to trade has made us a very attractive choice for traders. As such we are seeing more and more customers choosing to trade with EXNESS."
Given that EXNESS is committed to the highest ethical industry standards, its trading volumes for the first quarter of 2015 are certified by independent auditors and available on our website.


Risk Warning: Trading leveraged products such as CFDs involves substantial risk of loss and may not be suitable for all investors. Trading such products is risky and you may lose all of your invested capital.
  • #659
  • May 7, 2015 10:30am May 7, 2015 10:30am
Quoting ForMeFact0ry
I hope this helps.. ) {image}
Hello ForMeFact0ry,

On behalf of all EXNESS team I would like to say thank you for your help. The money our clients donate will be of great utility to the Nepalese affected by the earthquake.
  • #660
  • Edited 1:15pm May 7, 2015 10:33am | Edited 1:15pm
EXNESS introduces round-the-clock client support in Thai and Vietnamese


Dear clients and partners,

EXNESS is pleased to announce that beginning in May 2015 round-the-clock support in Thai and Vietnamese is available for all traders.

This change has been made in response to numerous client requests. It is now much easier for clients to receive consultations in their native languages.

Remember that in addition to Thai and Vietnamese, support is also available round-the-clock 5 days a week in Urdu, Malay, Indonesian, Hindi, Arabic, Bengali, Farsi, and Tamil. Consultations are available 24/7 in English, Chinese, and Russian.
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