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IC Markets - Frozen Platform

  • #1
  • First Post: Mar 28, 2015 6:10am Mar 28, 2015 6:10am
I use IC Markets as my broker.
At many levels, they are excellent - Good speed, very tight spreads and robust execution.
However, I have continuously experienced one major flaw.
Every time the current candle closes and a new one opens, their platform freezes.
This is particularly bad when NY closes, when it freezes for a number of minutes.

I have written to them several times but they just deny that it happens at all.

It is real shame because, otherwise they are a good broker.

Anybody have this same experience?
  • #2
  • Mar 28, 2015 8:28am Mar 28, 2015 8:28am
Do you have on your chart some custom tools/indicators ? It may be the reason of the freezing if they are "heavy" in their calculation and they are coded to refresh only at new candle start ...
MT4/MT5 EAs/Indicators/Alerts coder
  • #3
  • Mar 28, 2015 8:41am Mar 28, 2015 8:41am
Dear FerruFX

I use very few indicators and only those which help me with the actual trade.

The main problem is at NY close when it freezes for 3-4 minutes.

If it was the same 3-4 minutes every time a candle closed, I would be looking at the indicators.

I tried exactly the same profiles and indicators with the XM platform and that did not freeze at all. The only reason I do not use XM is that their spreads are wider.

Kind regards
Robert
  • #4
  • Mar 28, 2015 8:46am Mar 28, 2015 8:46am
Quoting RobertBazil
I tried exactly the same profiles and indicators with the XM platform and that did not freeze at all.
So the problem lies in the platform itself (or the broker). Maybe try to download and install a fresh new one ...
MT4/MT5 EAs/Indicators/Alerts coder
  • #5
  • Mar 28, 2015 9:49am Mar 28, 2015 9:49am
Dear FerruFX

I think the problem is the broker because I have read in other forums that their platform freezes, particularly at news time.

I am not concerned about freezing during news because I know that happens with a number of brokers.

I will definitely download and install a fresh MT4 from them and see what happens.

Logically, if the platform freezes up for several minutes at market changeover (particularly at NY close), I would expect that to be an issue with the broker and their own servers, rather than the MT4 .exe I am using.

Thank you for your kind input
Regards
Robert
  • #6
  • Mar 28, 2015 11:51pm Mar 28, 2015 11:51pm
Quoting RobertBazil
I use IC Markets as my broker. At many levels, they are excellent - Good speed, very tight spreads and robust execution. However, I have continuously experienced one major flaw. Every time the current candle closes and a new one opens, their platform freezes. This is particularly bad when NY closes, when it freezes for a number of minutes. I have written to them several times but they just deny that it happens at all. It is real shame because, otherwise they are a good broker. Anybody have this same experience?
banks/brokers reboot their computers after ny close.there is a 5 min break everyday.
  • #7
  • Mar 29, 2015 12:53am Mar 29, 2015 12:53am
Hey Robert,

This is not a flaw, it is a known fact that the platform goes Offline End of Day for a few minutes everyday, I believe this was already discussed in the "IC Markets" broker discussion thread where the Head of Trading Desk of IC Markets provided a official response. Let me quote it below for you
Quote
"Spreads widen on our platform around the EOD (end of day) period (00:00 platform time) every day. This is a well known and documented attribute of dealing with an ECN broker. As everyone knows, this phenomenon is caused by fewer LPs ‘making prices’ over this period.

To clarify, IC Markets does not ‘make prices’ or widen spreads. The prices you see in your platform are quotes from our LPs.

We know that the degree to which spreads will widen varies from day to day and that it is very inconsistent, especially on the crosses. For this reason we stop pricing for four minutes over the EOD period to miss the widest spreads and reduce the risk of erroneous prices being feed into the platform."
  • #8
  • Mar 29, 2015 2:15am Mar 29, 2015 2:15am
I use IC Markets myself and there platform has never frozen on me at any point, as FerruFx said try uninstall and reinstall the program. other options would be make an exclusion with your anti virus and malware protection. i myself have had an issue where my malware was removing the terminal files without asking me first
Causa sui
  • #9
  • Mar 29, 2015 2:24am Mar 29, 2015 2:24am
Quoting RobertBazil
Anybody have this same experience?
I got this from a friend a while back...it was a similar issue with tallinex, but might help ya.

The major freezes were definitely a Tallinex server issue. This guy asked me where on the C: drive was MT4 located. I told him I'd installed it in the recommended "C:/program files (x86)/...." He advised doing a clean install of MT4 software and putting in its own folder that I create, so.... "C:/My_MT4/MT4".... due to security settings of WindowsOS7. Ironically, this is what the Tallinex website recommends also, although I don't recall FinFx ever making such a suggestion. Anyway, since I reinstalled MT4 into its own C:drive folder this morning, no more disconnects have occurred.
Money Can't Buy Happiness. Poverty Can't Buy SHIT! You Choose!
  • #10
  • Mar 29, 2015 2:32am Mar 29, 2015 2:32am
Magix is right ... MT4 platform should never be installed in /Program Files/ folder.
MT4/MT5 EAs/Indicators/Alerts coder
  • #11
  • Mar 29, 2015 5:11am Mar 29, 2015 5:11am
Thank you to all of you for the advice.

My only question is why the location of the installation files would only be a problem at candle close and particularly at NY close.

Surely, it would create problems at other times as well.

Kind regards
Robert
  • #12
  • Last Post: Dec 15, 2017 12:45pm Dec 15, 2017 12:45pm
Quoting RobertBazil
I use IC Markets as my broker. At many levels, they are excellent - Good speed, very tight spreads and robust execution. However, I have continuously experienced one major flaw. Every time the current candle closes and a new one opens, their platform freezes. This is particularly bad when NY closes, when it freezes for a number of minutes. I have written to them several times but they just deny that it happens at all. It is real shame because, otherwise they are a good broker. Anybody have this same experience?
I've been using IC markets for 2 years now and never had any issues with them, the only time I reinstalled the platform was when I bought a new laptop. But I use only couple of moving averages and support and resistance lines and nothing else. Regarding your NY closing time are you familiar with the market opening time as it sounds more to that the market is closed as IC markets have 2 min daily break, oo to me it sounds like you are not familiar with the environment you are trading in. You should check your trading conditions before complaining.
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