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EXNESS official representative

  • #601
  • Mar 5, 2015 5:30pm Mar 5, 2015 5:30pm
I notice that Exness will archive history of [cent] account. Is there any way to un-archive this history temporarily? websites like myfxbook need access to the history so that it can store the trades from the account itself.

separate question, I notice on the member login page, under 'monitoring' that there is no way to show all history on one page, or export trade history within a specified date range to the account; would be good to export the trade history to html or csv format, separate from mt4 terminal.
Measure trends automatically with zero lag
  • #602
  • Mar 5, 2015 7:12pm Mar 5, 2015 7:12pm
Exness's GBPNZD spead 13pips, how to trade?
  • #603
  • Mar 6, 2015 3:39am Mar 6, 2015 3:39am
Quoting ybfjax
I notice that Exness will archive history of [cent] account. Is there any way to un-archive this history temporarily? websites like myfxbook need access to the history so that it can store the trades from the account itself. separate question, I notice on the member login page, under 'monitoring' that there is no way to show all history on one page, or export trade history within a specified date range to the account; would be good to export the trade history to html or csv format, separate from mt4 terminal.
Dear ybfjax,

You can save the account history from the MT4. You should open MT4, click Terminal- Account history- Save as report.

But if the account history already archived you cannot save it from the beginning.

If you want to see detailed history from the first day, please, inform me abut your account number and i can send it to your E-mail.
  • #604
  • Mar 6, 2015 3:40am Mar 6, 2015 3:40am
Quoting belief
Exness's GBPNZD spead 13pips, how to trade?

Dear belief,

The first thing that needs to be said is that spread is dynamic and depends on market situation.

As for GBPNZD ( Great Britain Pound vs New Zealand Dollar ) pair, its average spread is about 30 pips, you can find information on our website https://www.exness.com/forex/specifications/

It is clear from these observations that 13 pips spread for this instrument is tight spread.
  • #605
  • Mar 9, 2015 12:09pm Mar 9, 2015 12:09pm
Quoting EXNESS
{quote} Dear belief, The first thing that needs to be said is that spread is dynamic and depends on market situation. As for GBPNZD ( Great Britain Pound vs New Zealand Dollar ) pair, its average spread is about 30 pips, you can find information on our website https://www.exness.com/forex/specifications/ It is clear from these observations that 13 pips spread for this instrument is tight spread.
Hi

Is your server down because my Demo account is freeze (stopped working few minutes before NFP on FRIDAY)?

Still Demo account is freeze.
Love for all; Hatred for none.
  • #606
  • Mar 10, 2015 6:54am Mar 10, 2015 6:54am
Quoting aahmad29
{quote} Hi Is your server down because my Demo account is freeze (stopped working few minutes before NFP on FRIDAY)? Still Demo account is freeze.

Dear aahmad29,

Please inform about your account number, you have this situation with.

Beside, please, make a screen-short where we can see your MT4. You can send information to my Email [email protected]

Thank you.
  • #607
  • Mar 10, 2015 5:00pm Mar 10, 2015 5:00pm
Quoting EXNESS
{quote} Dear aahmad29, Please inform about your account number, you have this situation with. Beside, please, make a screen-short where we can see your MT4. You can send information to my Email [email protected] ("[email protected]") Thank you.
Here is screenshot with account. I am worried because if there is pending order or SL in SLIPPAGE area then account is blown up.

This is not first time, it happens frequently. I like the way you guys are working but SLIPPAGE is not acceptable. Most of traders execute their strategies on DEMO account and if 3 to 4 time a week is slippage then you loose expected customer.
Attached Image (click to enlarge)
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Love for all; Hatred for none.
  • #608
  • Mar 11, 2015 7:00am Mar 11, 2015 7:00am
Quoting aahmad29
{quote} Here is screenshot with account. I am worried because if there is pending order or SL in SLIPPAGE area then account is blown up. This is not first time, it happens frequently. I like the way you guys are working but SLIPPAGE is not acceptable. Most of traders execute their strategies on DEMO account and if 3 to 4 time a week is slippage then you loose expected customer. {image}

Dear aahmad29,

Due to the technical reasons from demo liquidity providers on Monday temporarily we did not get quotes.

Thats way you can see such gap on the platform.

During this week specialists will recover the lost graphs quotes.

Unfortunatelly, it's not possible to predict such issues.

One should note here that the real servers works without similar points.

Any way we apologize for the inconvenience.
  • #609
  • Mar 11, 2015 10:42am Mar 11, 2015 10:42am
Quoting EXNESS
{quote} Dear aahmad29, Due to the technical reasons from demo liquidity providers on Monday temporarily we did not get quotes. Thats way you can see such gap on the platform. During this week specialists will recover the lost graphs quotes. Unfortunatelly, it's not possible to predict such issues. One should note here that the real servers works without similar points. Any way we apologize for the inconvenience.
So there is no SLIPPAGE on real account and pending orders will be executed?

If SLIPPAGE occur on real account or pending order is not executed, do you guys return/recover the loss of your client?
Love for all; Hatred for none.
  • #610
  • Mar 12, 2015 1:07am Mar 12, 2015 1:07am
But of course there is slippage on real accounts.
Not huge...normally. Bit more around high impact news.
While there is positive slippage too, in general the total slippage always worked out somewhat against me.
Bad Luck? Maybe. Maybe not.
Less then 1 full lot, and ecn might not be exactly ecn.
However this apply to any so called ecn brokers.
there is always, always another trade!!
  • #611
  • Mar 12, 2015 7:16am Mar 12, 2015 7:16am
Quoting aahmad29
{quote} So there is no SLIPPAGE on real account and pending orders will be executed? If SLIPPAGE occur on real account or pending order is not executed, do you guys return/recover the loss of your client?


Dear aahmad29,

In case, when our server has some technical issues and clinets have suffered losses, our technical specialists can help to analyse and solve this issues.

Every client can contact us and make a request to check his trade.

One should, however, not forget that when clients trade with Market execution, they can face slippage, because it is one of the characteristics of Market execution.
  • #612
  • Mar 12, 2015 2:08pm Mar 12, 2015 2:08pm
Quoting EXNESS
{quote} Dear aahmad29, In case, when our server has some technical issues and clinets have suffered losses, our technical specialists can help to analyse and solve this issues. Every client can contact us and make a request to check his trade. One should, however, not forget that when clients trade with Market execution, they can face slippage, because it is one of the characteristics of Market execution.

Exness, Thanks I got it.
Love for all; Hatred for none.
  • #613
  • Mar 17, 2015 6:43am Mar 17, 2015 6:43am
Analytics
In the short term, the euro may fall to the 1.03 level

https://scontent.xx.fbcdn.net/hphoto...59761237_o.jpg
On March 18, we expect the US Federal Reserve to reject the "show patience" phrase when planning to preserve the federal funds rate at a low level. The US regulator is most likely to increase it to 0.5% on June 17, 2015.
In the next 1-1.5 years, the US dollar will certainly continue to be one of the strongest currencies in the world, which is also due to the weakness of the euro and the currencies of developing countries. The employment growth in the US (which exceeds 200 thousand people per month), in the long term will increase the GDP growth rate from the current 2.4% to 3% per annum. Growth of aggregate demand in the United States will in turn accelerate the inflation in the country to 1.5% -2.0% in the medium term.
This week, we expect a reduction in the EUR/USD pair to the 1.03 level, in the GBP/USD pair- to the 1.46 level, and an update in the USD/JPY pair's high to around the 122 level this year.
On March 19, attention should be paid to the Swiss National Bank meeting. Against the background of the EUR/CHF pair falling in March, the national regulator can reduce the key interest rate to minus 1%, which will bring about a growth in the USD / CHF pair above the 1.0240 level.

Risk Warning: Trading leveraged products such as CFDs involves substantial risk of loss and may not be suitable for all investors. Trading such products is risky and you may lose all of your invested capital.
  • #614
  • Mar 17, 2015 6:46am Mar 17, 2015 6:46am
EXNESS supports a project to save the polar bear in the Arctic

http://cs621527.vk.me/v621527848/17b0f/dSmfXCA3mzQ.jpg

In cooperation with the World Wide Fund for Nature (WWF) Russia, EXNESS is supporting the "Save the Polar Bear" project in Republic Yakutia (Russia). The campaign is set to start in March 2015.

As part of the project EXNESS will allocate funds to support patrols of the Bear Islands (Medvezhyi Islands), which are home to up to 15 ancestral bear dens, and will finance the purchase of field equipment for inspectors (GPS units, binoculars, uniforms, cameras) and fuel for the snowmobiles. In the middle of March female bears with cubs leave the dens, so it is an especially important time to protect them.

Experts estimate that no more than 25,000 polar bears remain in the world and their number shrinks with each passing year. Large-scale poaching and climate change are to blame. Due to the melting of Arctic sea ice, the polar bear is losing its natural habitat.

The bears live on ice floes and hunt for seals - their main source of food - on them.

Learn more about other WWF projects supported by EXNESS at
https://www.exness.com/social-responsibility-wwf/

Risk Warning: Trading leveraged products such as CFDs involves substantial risk of loss and may not be suitable for all investors. Trading such products is risky and you may lose all of your invested capital.
  • #615
  • Mar 20, 2015 12:45pm Mar 20, 2015 12:45pm
Quoting EXNESS
{quote} Hi Many thanks for your question. We do not have any plans to accept PayPal in the nearest future. But I have forwarded your request to the appropriate department. Best regards, Alexander Kovalchuk EXNESS
is it available yet?
  • #616
  • Mar 20, 2015 2:56pm Mar 20, 2015 2:56pm
Quoting belief
{quote} is it available yet?
Dear belief,

We do not have PayPal option yet. However we offer other payment options with many of them having automatic deposit and withdrawal (completed within several minutes).

You can check the options available for your region on our EXNESS Deposit and withdrawal page.
  • #617
  • Mar 30, 2015 5:02pm Mar 30, 2015 5:02pm
Hi, a have a quick question about funding. I'm from Canada, I opened an account and was shocked, because I can't fund using credit/debit card even wire, so tell me why?
  • #618
  • Mar 31, 2015 3:12pm Mar 31, 2015 3:12pm
Quoting Alesin
Hi, a have a quick question about funding. I'm from Canada, I opened an account and was shocked, because I can't fund using credit/debit card even wire, so tell me why?
Hello, Alesin,

and thank you very much for your question.

To fully answer it we will have to consult our technical department first. The reply will be published within next 24 hours.
  • #619
  • Edited 4:27pm Mar 31, 2015 3:25pm | Edited 4:27pm
EXNESS partners enjoy Malaysia Grand Prix

https://www.exness.com/media/images/main.png

The EXNESS team attended the PETRONAS MALAYSIA GRAND PRIX this weekend and took the opportunity to develop its important relationship with our south-east Asian partners in Vietnam, Malaysia, Indonesia and Thailand; discussions were focussed on the exciting developments that partners can expect from EXNESS going forward and the development of cooperation between all members.

Our invited partners had the exciting opportunity to meet the IRBR Team Principal Christian Horner, as well as the Red Bull drivers Daniel Ricciardo and Danil Kvyat for an autograph session. The IRBR team members welcomed our EXNESS partners at the Sepang circuit. The invited partners also had the opportunity to tour the teams garage before the race and were able to see the engineering team in action working on the car.

EXNESS looks forward to continuing our fruitful relationship with our south-east Asian partners in the future and is grateful for their support.

Learn more about partnership of EXNESS and Infiniti Red Bull Racing https://www.exness.com/infiniti-redbullracing.

https://www.exness.com/media/media/2015/03/30/4.jpg

Risk Warning: Trading leveraged products such as CFDs involves substantial risk of loss and may not be suitable for all investors. Trading such products is risky and you may lose all of your invested capital.
  • #620
  • Apr 1, 2015 7:27am Apr 1, 2015 7:27am
Quoting Alesin
Hi, a have a quick question about funding. I'm from Canada, I opened an account and was shocked, because I can't fund using credit/debit card even wire, so tell me why?
Hello Alesin.

Thank you again for question.

As stipulated by our internal rules we may not provide bank card and bank wire as deposit options to Canadian residents. However, you can use a number of electronic payment systems to make instant deposits and withdrawals.

In case you have any other enquiries, please do not hesitate to ask. You can also contact me at my personal email [email protected].
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