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ExNess 2,461 replies

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EXNESS official representative

Quoting grandaevus
{quote} Dear EXNESS, I've sent a personal message to you . (my trading account number is in the message)
Dear grandaevus,

Thank you, I have got it.
MetaTrader 4 was just updated by our specialist for you.
Quoting EXNESS
{quote} Dear grandaevus, Thank you, I have got it. MetaTrader 4 was just updated by our specialist for you.
Thank you very much. Highly appreciated.
I will get a script that can place orders with comments so we can verify if it is just the individual EA or all EAs.

But a much more pressing matter. How is Exness holding up financially post-CHF move? I think Exness should post an update on any losses and volume stats incurred as a result of the Black Thursday CHF.

edit: Lots of the big retail brokers are doing this as entire brokerages have gone 'bust' after the recent CHF move. It is reasonable to have some reassuring news. But even if the news is bad, the broker can still smooth out some wrinkles by being up front.
Measure trends automatically with zero lag
Exness (CY) Real Server 5 ECN Account

Weekend Quotes
Attached Image


EurUsd Spread = 14.9

GbpUsd Spread = 53.7 !!!
There's an increase in your spreads in all pairs including majors since black Thursday.

Is this temporary?

Average Ecn Spreads before & after thursday

EurUsd : Before (0.1-0.3 pips) After (0.3-0.5 pips)

GbpUsd : Before (0.4-0.6 pips) After (0.8-1.1 pips)
Dear Exness Representative,

Were Exness customer accounts affected by the Switzerland's decision? I am asking this because Alpari UK just went into insolvency (aka bankruptcy right?)

Thank you.
Quoting rPIP
Dear Exness Representative, Were Exness customer accounts affected by the Switzerland's decision? I am asking this because Alpari UK just went into insolvency (aka bankruptcy right?) Thank you.
From their news section on the website:

Due to the unstable situation on the financial market, our specialists decided in advance not to present most of our clients' positions involving the Swiss franc to the market. The exception was open positions in clients' ECN accounts, which were covered by external contractors as per normal.
As a result, on January 15, 2015 the sharp price movement of currency pairs with CHF did not significantly affect the company's financial stability. At the end of the day, EXNESS' total losses amounted to less than 1.6% of the company's capital.


I have to admit I am pretty impressed by how they dealt with the situation compared to other brokers.
If you aim for the stars- but miss, you still get the moon...
Quoting EXNESS
{quote} Dear grandaevus, Regarding the issue with the lack of old quotes on this server, our technical specialists have examined the situation and found the problem there. It will be fixed, and the old quotes will be restored as soon as possible, most probably by Monday, as the most work on the server will be processed at the weekend to remain server's work stable during the trading sessions. Thank you for your help.
Any progress on this issue?
Anyone know is exness have had issues with the CHF move?
I have read about few brokers that lost and have some problems but did not seen Exness being mentioned.
Quoting Matraguna
Anyone know is exness have had issues with the CHF move? I have read about few brokers that lost and have some problems but did not seen Exness being mentioned.
http://forexmagnates.com/forex-indus...-time-updates/
Quoting grandaevus
{quote} Any progress on this issue?
Dear grandaevus,

Our specialists are still working on resolving your issue. Once they solve it, I will inform you.

Thank you for understanding.
Quoting grandaevus
There's an increase in your spreads in all pairs including majors since black Thursday. Is this temporary? Average Ecn Spreads before & after thursday EurUsd : Before (0.1-0.3 pips) After (0.3-0.5 pips) GbpUsd : Before (0.4-0.6 pips) After (0.8-1.1 pips)
Dear grandaevus,

Please be informed that we have not increased our spread. For example, current spread for EURUSDe is 0.3 points and for GBPUSDe is 0.2 points.
Our spread is dynamic and reflects the current market situation. In your MT4, you see the prices which we receive from our liquidity providers. Due to high volatility on the market, spread might change/increase before and after weekends or when the important economic news is released.
If you have any questions regarding particular orders execution, please let me know its numbers, our specialists will check the current situation.

Thank you.
Quoting Matraguna
Anyone know is exness have had issues with the CHF move? I have read about few brokers that lost and have some problems but did not seen Exness being mentioned.
Dear Matraguna,

We would like to comment on the difficult situation that arose last week through an abrupt increase in the franc's exchange rate relative to the main global currencies and its impact on indicators of EXNESS' activity.
Due to the unstable situation on the financial market, our specialists decided in advance not to present most of our clients' positions involving the Swiss franc to the market. The exception was open positions in clients' ECN accounts, which were covered by external contractors as per normal.
As a result, on January 15, 2015 the sharp price movement of currency pairs with CHF did not significantly affect the company's financial stability. At the end of the day, EXNESS' total losses amounted to less than 1.6% of the company's capital. We would like to clarify that these losses only affected EXNESS' own funds - this in no way whatsoever affects clients' funds, which are held in special accounts that are separate from the company's funds.

However, we have decided to temporarily suspend trading currency pairs with the Swiss franc. This is due to our desire to maintain high-quality order execution and the need to minimize financial risks for our clients and the company.
In all other respects EXNESS is providing services in a normal manner and continues to honor all of its obligations in full.
By far the best broker , except for the spread which is little high , they have honoured their committments always in all adverse situation .

1. when liberty reserve got bombed they decided to stand by customers and refund their money
2. when swiss national bank bombed then also i put a withdraw request post that event and money came in to my account instantly

beyond all those regulations etc , it the credibility to the customer that counts. In that Exness automatic withdrawal and deposit which work seamless makes them the number 1 broker in the busines.s

my only advice is pls improve your spread and you will rock
Regulation does matter. Please Exness, open an office in UK and get an FCA licence.
Quoting EXNESS
....Dear ybfjax, We would be glad to help you in this situation, but could you please provide some additional information, that can be sent to our technical specialists for the further examination? Please, send to my e-mail [email protected] ("[email protected]") number of the trading account you use, the logs of the trading terminal, and the EA itself.
We discovered that the comments string has a max character of 31 characters, including spaces. If the comment exceeds this amount, then the entire comment will be rejected by the mt4 server. We reduce the comments to fit within 31 characters and now the comments are showing on the EA orders without problem.

New issue: the contract specifications page does not have cent account tab.
https://www.exness.com/intl/en/forex/specifications/


Is there a separate page with the cent account specifications?

edit: another issue: https://www.exness.com/intl/en/history_quotes/ is not showing up. I'm wondering if you do keep historical tick data for your platform?
Measure trends automatically with zero lag
Quoting ybfjax
{quote} We discovered that the comments string has a max character of 31 characters, including spaces. If the comment exceeds this amount, then the entire comment will be rejected by the mt4 server. We reduce the comments to fit within 31 characters and now the comments are showing on the EA orders without problem. New issue: the contract specifications page does not have cent account tab. https://www.exness.com/intl/en/forex/specifications/ Is there a separate page with the cent account specifications? edit: another issue: https://www.exness.com/intl/en/history_quotes/...
Dear ybfjax,

Thank you for this information.
There was a technical issue on our website which will be fixed shortly.
We bring our apologies for any inconvenience caused.
Quoting Matraguna
Anyone know is exness have had issues with the CHF move? I have read about few brokers that lost and have some problems but did not seen Exness being mentioned.http://www.etorofx.net/images/bkgd/b...-highlight.gif

https://www.exness.com/intl/en/news/...tions_in_full/
If you aim for the stars- but miss, you still get the moon...
Quoting EXNESS
{quote} Dear ybfjax, Thank you for this information. There was a technical issue on our website which will be fixed shortly. We bring our apologies for any inconvenience caused.
The cent account contract specifications issue was never fixed. Can you look into that again please?
https://www.exness.com/intl/en/forex/specifications/

Attached Image (click to enlarge)
Click to Enlarge Name: exness contract specifications no cent acct info.png Size: 71 KB


You'll notice there is no tab for cent accounts.
Measure trends automatically with zero lag
Hmmm,I think you're right is suffix problem.
You'll have to wait for sergien to take a look or try to use a br0ker without suffix.
All the best!

Dear Exness , U better try take out suffix as lots of new E A is program to trade without suffix ,
I also have lots of problem trying to trade but cannot because of suffix ,
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