FXCM Discussion

Quoting babnz48

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My question is will this money actually been returned? How many days / weeks / months will it take if the money is to be returned at all, or is there to be end less emails until one gives up or dies of old age? I think it is very poor that FXCM did not even confirm that they had received my bank details and were / were not going to return this money that should not have been removed from my acc in the first place. If the money ever arrives in my bank I'll let you know here.

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Quoting Digitalis

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Hi Jason. Over the last few trading days the spread on the DAX (GER30) has been 2 points rather than 1 a lot more than usual. Is this is a seasonal thing? Thanks.

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Quoting Jason Rogers

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{quote} Hi Digitalis, I followed up with the trading desk regarding your question. (Since I live in the US, I can't trade CFDs like GER30 and haven't followed the spreads on it that closely.) They told me that the 2-point spread you see can be attributed to the greater volatility in markets in general this week. Also, please keep in mind that 2 points is typical for the spread on GER30 during off-peak hours: http://bit.ly/1AKLbBR

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Quoting AlbinaGrande

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Hi Jason, A mechanical question. Is there any way that I can display only the Open Position arrows on Market Scope 2. without the Price lines? With multiple Entries the chart gets very messy, but the Red or Green arrows by themselves would be very helpful. The drop down box does not give the option for No lines. Thanks, AG

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Quoting Jason Rogers

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{quote} Hi AG, Yes, it is possible to display the Trading History arrows on a Marketscope chart without the Open Position lines. In order to do this, you must right-click on the chart (in an area of empty space, not on an arrow or line, since that would bring up a different menu) and select "Show Trading Information" from the menu. Then make sure that only "Show Trading History" is checked in the sub menu. {image}

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Quoting AlbinaGrande

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{quote} Thanks Jason, But for some reason it still does not work for me. The image that you show appears to come from a different platform - perhaps Strategy Trader. AG

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Quoting Jason Rogers

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{quote} We discontinued Strategy Trader awhile back, close to the time we began offering NinjaTrader. I'm using the standard Marketscope charts on FXCM's Trading Station platform (although I customized the color scheme). Please try unchecking everything under the "Show Trading Information" sub menu, and then try checking "Show Trading History" again. If that doesn't work for you, I would suggest reinstalling the latest copy of Trading Station from our website.

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Quoting AlbinaGrande

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{quote} I have the latest version but from the UK web site. Does that make a difference? I am non FIFO with Hedging enabled. Maybe the US platform is different. AG

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Quoting Jason Rogers

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Below are details of our customer service and trading hours in GMT for all markets during these holidays. For information on the holiday schedule for rollover interest/swap rates, please visit the DailyFX Rollover Calendar. {image} {image}

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Quoting Jason Rogers

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{quote} Hi Babnz, While I'm not yet familiar with the particulars of your withdrawal, I have every confidence that if my colleagues told you that funds are being sent from your trading account to your bank account, then this transaction will be completed. Please allow me the opportunity to follow up on this for you by sending me a private message telling me the email address we have on file for your account. I will then be able to discuss the specifics of your withdrawal with our Operations department to update you on the status. Thanks, Jason

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Quoting Jason Rogers

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{quote} {image} I will be out of the office from now until January 5th and will respond to your forum posts and private messages when I return. For urgent inquiries, please contact our 24/7 live support: http://bit.ly/1npGdbM

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Quoting hatzius

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happy holidays everyone! jason, are you so kind to comment this? http://www.marketwatch.com/story/cft...ges-2014-12-08 thanks! p.s. any brit here willing to change places with me (something like forever?! i cannot stand this shitshow anymore).

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Quoting Jason Rogers

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{quote} Hi Babnz, While I'm not yet familiar with the particulars of your withdrawal, I have every confidence that if my colleagues told you that funds are being sent from your trading account to your bank account, then this transaction will be completed. Please allow me the opportunity to follow up on this for you by sending me a private message telling me the email address we have on file for your account. I will then be able to discuss the specifics of your withdrawal with our Operations department to update you on the status. Thanks, Jason

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Quoting hatzius

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{quote} The CFTC banned the use of credit cards to fund retail foreign exchange and futures accounts.WASHINGTON (MarketWatch) — The Commodity Futures Trading Commission has approved a ban on credit cards to fund retail foreign exchange and futures accounts.The National Futures Association announced the CFTC had approved its ban in a press release Friday. The rule will take effect at the end of January.“Given the highly volatile nature of the forex and futures markets, the substantial risk of loss, and the possibility that a total loss may occur...

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Quoting gajebo

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{quote} It says only applied for US resident in OANDA tread, does it mean the rules also applied for FXCM? Resident outside US is business as usual?

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