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Pepperstone Forex

  • #2,701
  • Oct 29, 2014 10:15pm Oct 29, 2014 10:15pm
Quoting craig65
I use this pivot indicator. it seems to always show the correct action forex pivot levels,or near enough. and you don't have to adjust gmt time at all. {file}
Same with the FXIPivots indi that he's using...
Doing what you like is Freedom. Liking what you do is Happiness.
  • #2,702
  • Oct 29, 2014 11:24pm Oct 29, 2014 11:24pm
Quoting realjumper
{quote} No it's instant. Watch tomorrow and see for yourself. Don't forget that actionforex has to update the website, even though it's dynamic, it will still take time depending on when they have set their page to update. The calculation is such a basic calculation that you could do it yourself on a pocket calculator in under a minute...so it's childsplay for your PC to do it!
Yes, now I also strongly suspect it was a update delay from Actionforex.com side..... I didn't think of it. My apology.
Simplicity is the ultimate sophistication - Leonardo da Vinci
  • #2,703
  • Oct 30, 2014 12:34am Oct 30, 2014 12:34am
Quoting heispark
{quote} Yes, now I also strongly suspect it was a update delay from Actionforex.com side..... I didn't think of it. My apology.
No problem. Just for your info though, here is the formula:

Pivot Point = (Previous High + Previous Low + Previous Close) / 3

Resistance Level 1 = (2 * Pivot Point) - Previous Low

Support Level 1 = (2 * Pivot Point) - Previous High

Resistance Level 2 = (Pivot Point - Support Level 1) + Resistance Level 1

Support Level 2 = Pivot Point - (Resistance Level 1 - Support Level 1)

Resistance Level 3 = (Pivot Point - Support Level 2) + Resistance Level 2

Support Level 3 = Pivot Point - (Resistance Level 2 - Support Level 2)

So you can see that it basic stuff. At the end of the period/start of the new period, the indi applies the formula to the info it already has, as supplied by the broker. If the pivots are wrong, it necessarily has to be because the broker is supplying the wrong info.....and the problem is nearly always that stupid Sunday candle that some brokers insist on using....which was one reason I switched from FXCM to Pepperstone.

I did ask FF about 3 years ago to supply us a Pivot table like the actionforex one because it's vital info for many traders. FF obviously would rather spend 3 years developing eye candy for this place which may help them sell more advertising space, but doesn't add any value to the website for the traders. However, I digress....
Doing what you like is Freedom. Liking what you do is Happiness.
  • #2,704
  • Nov 10, 2014 9:23pm Nov 10, 2014 9:23pm
Hi Traders,

I wanted to quickly introduce myself - my name is Peter and I'm a Support Officer at Pepperstone Financial - Australia's largest Forex Broker. I've joined the ForexFactory site to support the community through my own knowledge and experience as well as assist any traders with questions they may have relating to trading with Pepperstone.

To give you all a brief overview of Pepperstone as a broker, we are an ECN / STP broker owned and operated in Australia. We are regulated by ASIC and are supported by our veteran management-team with years of experience in the forex and technology industries. Our goal is to revolutionize the FX industry by offering traders better service, spreads and superior trading execution.

Feel free to contact me with any questions you may have about Pepperstone or forex trading in general. I can also be contacted via my office email:

[email protected]

Thanks for dropping by and all the best with your trading,

Peter Anderson
  • #2,705
  • Nov 11, 2014 10:59pm Nov 11, 2014 10:59pm
Quoting Peter.A
Hi Traders, I wanted to quickly introduce myself - my name is Peter and I'm a Support Officer at Pepperstone Financial - Australia's largest Forex Broker. I've joined the ForexFactory site to support the community through my own knowledge and experience as well as assist any traders with questions they may have relating to trading with Pepperstone. To give you all a brief overview of Pepperstone as a broker, we are an ECN / STP broker owned and operated in Australia. We are regulated by ASIC and are supported by our veteran management-team with...

Good on you Peter.

Just a quick question: is it possible to be logged in my account (MT4) and also be logged into the same account at the same time via Sirix? The reason I ask is once or twice when executing an order the platform has frozen for a few seconds, and that leaves the trade unprotected until the platform 'thaws' and I can get a SL into place. Should that freeze happen, I would like to be able to use Sirix to at least protect the trade while the MT4 platform is out of action.

I have spoken to support about the freeze, and it very seldom happens, but you know how Murphey can rear his head sometimes!

RJ
Doing what you like is Freedom. Liking what you do is Happiness.
  • #2,706
  • Nov 12, 2014 2:28pm Nov 12, 2014 2:28pm
Quoting realjumper
{quote} Good on you Peter. Just a quick question: is it possible to be logged in my account (MT4) and also be logged into the same account at the same time via Sirix? The reason I ask is once or twice when executing an order the platform has frozen for a few seconds, and that leaves the trade unprotected until the platform 'thaws' and I can get a SL into place. Should that freeze happen, I would like to be able to use Sirix to at least protect the trade while the MT4 platform is out of action. I have spoken to support about the freeze, and it very...

Hi RJ,

Thanks for your warm welcome.

You can be logged in to both Sirix webtrader and your MT4 platform at the same time with no issues. You can also be logged in to MT4 on two different computers, as an alternative solution.

We have recently undertaken a extensive server maintenance to ensure server stability and execution. If you would like, we can take a look at your account over the freeze times you've encountered to make sure we are not missing any underlying issues. If you want us to do this, please email the details to [email protected] and we will investigate for you.

Murphy's law does tend to strike at the worst of times, but there are some things you can do to improve your platform's performance such as closing your Market Watch window (which frees up platform bandwidth) and only having essential charts and indicators open. During news releases and highly volatile trading periods, the number of ticks coming through increases drastically - when running many charts, indicators and the market watch panel this can quickly add up to a large data flow to keep your platform updating.

Hopefully these measures alone would prevent any platform issues, however if you do encounter a freeze or interruption please feel welcome to contact us at support to investigate for you.

All the best,

Peter
  • #2,707
  • Nov 12, 2014 2:41pm Nov 12, 2014 2:41pm
Quoting Peter.A
{quote} Hi RJ, Thanks for your warm welcome. You can be logged in to both Sirix webtrader and your MT4 platform at the same time with no issues. You can also be logged in to MT4 on two different computers, as an alternative solution. We have recently undertaken a extensive server maintenance to ensure server stability and execution. If you would like, we can take a look at your account over the freeze times you've encountered to make sure we are not missing any underlying issues. If you want us to do this, please email the details to [email protected]...

Thanks for getting back to me Peter.

The freeze hasn't happened for quite some time now, and when it did happen it was only for a couple of seconds. There's 5 of us in a closed forum who all trade the same system, or very close to it, 2 other Kiwi's and 2 from the West Island ( ) and one of the other guys has experienced the same thing...but also, a while back.

We will keep an eye on it, but it's good to know that Sirix and MT4 can handle simultaneous log ins, which adds some redundancy, and a good tip about running another MT4 on the same account from another computer....I didn't know that either, so thanks...I will do that as well.

Cheers,
RJ
Doing what you like is Freedom. Liking what you do is Happiness.
  • #2,708
  • Nov 12, 2014 4:33pm Nov 12, 2014 4:33pm
Quoting realjumper
{quote} Thanks for getting back to me Peter. The freeze hasn't happened for quite some time now, and when it did happen it was only for a couple of seconds. There's 5 of us in a closed forum who all trade the same system, or very close to it, 2 other Kiwi's and 2 from the West Island ( ) and one of the other guys has experienced the same thing...but also, a while back. We will keep an eye on it, but it's good to know that Sirix and MT4 can handle simultaneous log ins, which adds some redundancy, and a good tip about running another MT4 on the...
Hi RJ,

Thanks for your reply.

Yes, we have done considerable maintenance recently to improve server performance, so it sounds like the issues you were previously experiencing have been resolved. Nevertheless, if you or your fellow traders encounter any problems, feel free to let me know and we can investigate further for you.

All the best,

Peter
  • #2,709
  • Nov 13, 2014 5:49pm Nov 13, 2014 5:49pm
Quoting Peter.A
Hi Traders, I wanted to quickly introduce myself - my name is Peter and I'm a Support Officer at Pepperstone Financial - Australia's largest Forex Broker. I've joined the ForexFactory site to support the community through my own knowledge and experience as well as assist any traders with questions they may have relating to trading with Pepperstone. To give you all a brief overview of Pepperstone as a broker, we are an ECN / STP broker owned and operated in Australia. We are regulated by ASIC and are supported by our veteran management-team with...
Hello Peter,
I have traded with Pepper for a long time. Now, I see my account name is not a full name, just have a first name and a last name, don't have a middle name (in your requirement: must be same account name ). So Can I change it to my full name ?. Because when I withdraw I will meet a problem with my bank. They require I must have a full name of account when I transfer to the bank.
Keep learning until you die :-)
  • #2,710
  • Nov 13, 2014 8:45pm Nov 13, 2014 8:45pm
Hello Trihhnguyen,

We can definitely change this for you, if you could email us the request to [email protected] along with the correct full name we can make the change on your account. Sometimes your trading account will only show a first and last name, but on sending a withdrawal we would use your full name which we keep on file.

It is likely we have the full name already in our system from the photo ID you submitted to us initially, however just to be sure can you also send an image of your passport/drivers license/national ID with the correct name details and we will update your trading account to match.

Thank you,

Peter
  • #2,711
  • Nov 14, 2014 6:10am Nov 14, 2014 6:10am
Quoting Peter.A
Hello Trihhnguyen, We can definitely change this for you, if you could email us the request to [email protected] along with the correct full name we can make the change on your account. Sometimes your trading account will only show a first and last name, but on sending a withdrawal we would use your full name which we keep on file. It is likely we have the full name already in our system from the photo ID you submitted to us initially, however just to be sure can you also send an image of your passport/drivers license/national ID with the...
Thank you so much.
I was afraid that I can't change it. I always withdrawn my money via Credit card. Now, It cannot withdraw via card and I have to withdraw via bank account.
I will send email to your office to adjust my name.
Keep learning until you die :-)
  • #2,712
  • Nov 16, 2014 2:38pm Nov 16, 2014 2:38pm
Quoting trihhnguyen
{quote} Thank you so much. I was afraid that I can't change it. I always withdrawn my money via Credit card. Now, It cannot withdraw via card and I have to withdraw via bank account. I will send email to your office to adjust my name.
Hi Trihhnguyen,

Thank you for that, I will keep an eye out for your email. It shouldn't be an issue to adjust this as long as the name matches your ID documents.

All the best,

Peter
  • #2,713
  • Nov 25, 2014 10:31am Nov 25, 2014 10:31am
Is anybody else having the buy and sell buttons blanked out on Ctrader for market orders? It happened a couple of times yesterday and just now.
Cheers.
FF journal: Peaks and Troffs
  • #2,714
  • Nov 25, 2014 1:41pm Nov 25, 2014 1:41pm
Quoting bogus
Is anybody else having the buy and sell buttons blanked out on Ctrader for market orders? It happened a couple of times yesterday and just now. Cheers.
Hi Bogus,

Can I ask what currency pair you were trying to open the order on, as well as whether this is a live or a demo account?

Some symbols and currency pairs are closed during certain parts of the day when they are illiquid, which could be the reason - however if not we can take a look in to this for you.

Thank you,

Peter
  • #2,715
  • Nov 25, 2014 2:41pm Nov 25, 2014 2:41pm
Quoting bogus
Is anybody else having the buy and sell buttons blanked out on Ctrader for market orders? It happened a couple of times yesterday and just now. Cheers.
The usual Pepperstone story. You have more of a chance surving a base jump than trading with them.
  • #2,716
  • Nov 25, 2014 3:44pm Nov 25, 2014 3:44pm
Quoting buddy1
{quote} The usual Pepperstone story. You have more of a chance surving a base jump than trading with them.
Hi Buddy1,

Thank you for your feedback. Research conducted in 2013 found a 1 in 2317 chance of not surviving a base jump.

This suggests that you have a 99.96% chance of surviving a base jump.

We would consider those quite strong odds given the various factors that can influence your connection to cTrader (such as ISP issues, wireless connectivity etc.), so we thank you for your kind words and support.

As we are trying to keep this thread as constructive as possible, we would appreciate it if you could keep discussion to legitimate concerns and queries.

Thank you,

Peter
  • #2,717
  • Nov 25, 2014 3:52pm Nov 25, 2014 3:52pm
I heard one in 20 base jumpers die. awful odds
  • #2,718
  • Nov 25, 2014 6:29pm Nov 25, 2014 6:29pm
Quoting Peter.A
{quote} Hi Bogus, Can I ask what currency pair you were trying to open the order on, as well as whether this is a live or a demo account? Some symbols and currency pairs are closed during certain parts of the day when they are illiquid, which could be the reason - however if not we can take a look in to this for you. Thank you, Peter
Hi Peter, It was on my demo a/c about 5.30am Sydney time on Euro/Aus. My live mt4 was working fine. I can't remember what it was yesterday sorry.
cheers.
FF journal: Peaks and Troffs
  • #2,719
  • Nov 25, 2014 7:51pm Nov 25, 2014 7:51pm
Quoting bogus
{quote} Hi Peter, It was on my demo a/c about 5.30am Sydney time on Euro/Aus. My live mt4 was working fine. I can't remember what it was yesterday sorry. cheers.
Hi Bogus,

We haven't received any communication from Spotware that the cTrader servers were down, however we can confirm this with them if need be.

One other potential cause of having the buy/sell buttons greyed out is due to having an invalid order size, take profit or stop loss entered prior to executing the order. Often this can be caused by trying to enter a 'lot size' trade rather than a volume trade, such as '0.01' instead of '1000', or placing a stop loss on the wrong side of the market price.

If this was not the issue, we can confirm with Spotware regarding their servers for you, however at this stage it looks to be isolated as we have not received any other contact from clients about this. If it does happen again, please grab a screenshot for us so we can try and diagnose the problem better.

Thanks again,

Peter
  • #2,720
  • Nov 25, 2014 10:21pm Nov 25, 2014 10:21pm
Quoting Peter.A
{quote} Hi Bogus, We haven't received any communication from Spotware that the cTrader servers were down, however we can confirm this with them if need be. One other potential cause of having the buy/sell buttons greyed out is due to having an invalid order size, take profit or stop loss entered prior to executing the order. Often this can be caused by trying to enter a 'lot size' trade rather than a volume trade, such as '0.01' instead of '1000', or placing a stop loss on the wrong side of the market price. If this was not the issue, we can confirm...
Thanks Peter. Sounds good. Will do if it occurs again. Cheers.
FF journal: Peaks and Troffs
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