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  • #5,421
  • Nov 11, 2014 7:26pm Nov 11, 2014 7:26pm
[quote=Jason Rogers;7863795]{quote} Hi Jim, Sorry I didn't clarify this earlier, but the SharedMemory file is supposed to be recreated after you restart Trading Station. However, since the steps I provided didn't resolve this issue, there must be a different cause than I thought. I would suggest speaking with our live customer support team by dialing 1-888-50-FOREX. That way we can troubleshoot this problem in real time. For now, please try logging into Trading Station Web to see if that loads faster: https://tsweb.fxcorporate.com/[/quote[code][/code]

This site you gave me opened trade station immediately. I will call your tech people when I get a minute, as it is obviously a goofy little problem. I am semi-literate on this kind of stuff. Thanks for your help. Jim
Defending Truth, Capitalism and the US Constitution
  • #5,422
  • Nov 11, 2014 7:49pm Nov 11, 2014 7:49pm
Quoting Jason Rogers
{quote} Hi Abcxyz77, Thanks for bringing that forum discussion to my attention. Unfortunately I don't speak Vietnamese and couldn't make out the details of what exactly was said. If you are a member of that Vietnamese forum, could you reach out to the client in question and ask him to send me a private message with his name and contact details? Please tell him I would be happy to follow up on his withdrawal request and can ask one of my colleagues in Asia who speaks Vietnamese to contact him. Thanks again, Jason PS: Unlike most retail forex brokers,...
I know how big FXCM, i think Fxcm is reliable and good too, i will try to contact him and send you his info. Thank you!
  • #5,423
  • Nov 11, 2014 8:09pm Nov 11, 2014 8:09pm
Quoting Jason Rogers
{quote} Hi Abcxyz77, Thanks for bringing that forum discussion to my attention. Unfortunately I don't speak Vietnamese and couldn't make out the details of what exactly was said. If you are a member of that Vietnamese forum, could you reach out to the client in question and ask him to send me a private message with his name and contact details? Please tell him I would be happy to follow up on his withdrawal request and can ask one of my colleagues in Asia who speaks Vietnamese to contact him. Thanks again, Jason PS: Unlike most retail forex brokers,...
thanks Jason, FXCM contacted to my IB.
Said , "she would try today or slowless is tomorrow"
I called tomorrow and morning today, still tut tut tut
  • #5,424
  • Nov 12, 2014 2:27am Nov 12, 2014 2:27am
I wait from morning to now, but my account 's still pending
Attached Image (click to enlarge)
Click to Enlarge Name: chatFXCM.jpg Size: 151 KB
  • #5,425
  • Nov 12, 2014 10:04am Nov 12, 2014 10:04am
Quoting HTD-Pro
{quote} thanks Jason, FXCM contacted to my IB. Said , "she would try today or slowless is tomorrow" I called tomorrow and morning today, still tut tut tut
Quoting HTD-Pro
I wait from morning to now, but my account 's still pending {image}
Hi HTD-Pro,

Thanks for reaching out to me. I'm now following up with our Operations department regarding your withdrawal request. For your security, please edit the image you posted to remove your personal information (full name, account number, email address). I will send you a private message after getting more details from our Operations staff.
  • #5,426
  • Nov 12, 2014 10:05am Nov 12, 2014 10:05am
Quoting Abcxyz77
{quote} I know how big FXCM, i think Fxcm is reliable and good too, i will try to contact him and send you his info. Thank you!
Thank you for asking HTD-Pro to reach out to me.
  • #5,427
  • Nov 12, 2014 10:40am Nov 12, 2014 10:40am
I am posting this here to clear the confusion that some people have about ECN vs non ECN nature of FXCM.

This is from FXCM's RISK DISCLOSURE which you agree to when you open an account (as required by CFTC)

"TRADING IS NOT ON A REGULATED MARKET OR EXCHANGE – YOUR DEALER IS YOUR TRADING PARTNER WHICH IS A DIRECT CONFLICT OF INTEREST. BEFORE YOU ENGAGE IN ANY RETAIL FOREIGN EXCHANGE TRADING, YOU SHOULD CONFIRM THE REGISTRATION STATUS OF YOUR COUNTERPARTY. The off-exchange foreign currency trading you are entering into is not conducted on an interbank market, nor is it conducted on a futures exchange subject to regulation as a designated contract market by the Commodity Futures Trading Commission. The foreign currency trades you transact are trades with the futures commission merchant or retail foreign exchange dealer as your counterparty. WHEN YOU SELL, THE DEALER IS THE BUYER. WHEN YOU BUY, THE DEALER IS THE SELLER. As a result, when you lose money trading, your dealer is making money on such trades, in addition to any fees, commissions, or spreads the dealer may charge."

So please understand that all retail forex brokers (called dealers in CFTC language) can take trades opposite to your trade irrespective of their marketing which may use terms like NDD, ECN etc.
Think : Trade : Live Life
  • #5,428
  • Edited 11:48am Nov 12, 2014 11:31am | Edited 11:48am
Quoting stt
I am posting this here to clear the confusion that some people have about ECN vs non ECN nature of FXCM.
Hi Stt,

Since you are posting here to clear up some confusion, it's worth noting that the risk disclosure you quoted is language that the CFTC requires all US-regulated firms to provide to traders regardless of the execution method used to offset client orders. The fact is that FXCM offers traders No Dealing Desk (NDD) forex execution which is something we clearly state on our website and in the trading agreement we provide to our clients when they open their trading accounts: http://bit.ly/1u8IJVw

On our NDD model, each client order is offset one-for-one with the best available prices from among 10+ competing liquidity providers. These liquidity providers are independent from FXCM. That means we do not profit from client losses. Instead, FXCM makes money from client trading volume through the commission we charge.
  • #5,429
  • Edited 12:55pm Nov 12, 2014 12:32pm | Edited 12:55pm
Quoting Uae
hi Jason Any news about the new active traders trade station?
Yes, if you send me a private message with your contact details, I can have a specialist in our Active Trader department follow up to provide you details on the new platform.
  • #5,430
  • Nov 12, 2014 4:08pm Nov 12, 2014 4:08pm
Quoting Jason Rogers
{quote} Hi Stt, Since you are posting here to clear up some confusion, it's worth noting that the risk disclosure you quoted is language that the CFTC requires all US-regulated firms to provide to traders regardless of the execution method used to offset client orders. The fact is that FXCM offers traders No Dealing Desk (NDD) forex execution which is something we clearly state on our website and in the trading agreement we provide to our clients when they open their trading accounts: http://bit.ly/1u8IJVw On our NDD model, each client...
Thanks Jason for clarifying. What you are saying is that for NDD clients this language doesnt really apply even though they agree to it when opening an account. The CFTC requirement doesnt distinguish between NDD accounts and other accounts - correct?
Think : Trade : Live Life
  • #5,431
  • Nov 12, 2014 4:55pm Nov 12, 2014 4:55pm
Quoting stt
{quote} Thanks Jason for clarifying. What you are saying is that for NDD clients this language doesnt really apply even though they agree to it when opening an account. The CFTC requirement doesnt distinguish between NDD accounts and other accounts - correct?
Correct. Even though all new accounts opened through FXCM are set up on No Dealing Desk (NDD) forex execution exclusively, we are still required to provide that risk disclosure language to everyone that's applying for an account in the US. That's why in addition to that language we provide information in our trading agreement to make it clear to our clients that they are trading on NDD.
  • #5,432
  • Nov 13, 2014 12:53pm Nov 13, 2014 12:53pm
Its odd to me that no one seems to care that MT4 doesn't show the actual bid/ask spread we are trading, but instead some other bid/ask spread.
Small disciplines repeated with consistency lead to great achievements.
  • #5,433
  • Nov 13, 2014 5:09pm Nov 13, 2014 5:09pm
Quoting jmflukeiii
Its odd to me that no one seems to care
//-----

hey jm..... sure makes ya wonder don't it......

remember thinkin that exact same thing when ibfx went to fifo...... many of their platform's close order type scripts were not fifo compliant and would lock up the platform at times..... to my knowledge there is not a single closeall type script on the net that is 100% fifo reliable..... they may work for the casual trader but none will work to my needs......

and at the same time we lost the ability to manage stoplosses and profittargets...... the platform would at times override our inputs and set them to a prior oders levels.....

many many times i wondered why the forums were not crammed flat full with complaints...... were people really trading........
//-----

to get a better idea of what jm is referring to, open any 1 minute chart and check the box to show ask line...... attach the indicator below..... it was just something i wrote while trying to correct the negative spread error, off quotes and such errors..... it has a single input, default is false, that will just alert on ask < bid conditions.... set to true for alerts.....

we did not get those type errors with ibfx because every order was a true market order..... you sent it ..... it went thru and you got what you got...... maybe better prices, maybe worse prices but the order went thru...... it was a done deal......

any ea or script that has a high gettickcount() will die on fxcm's platform unless you code intensely to pre-avoid for those errors..... you must first avoid the errors on your end and then send the order.....


make use to the point of abuse, refreshrates() and check for bool below..... then send the order.......h

Inserted Code
if(MarketInfo(Symbol(),MODE_ASK) < MarketInfo(Symbol(),MODE_BID))

//------
Attached Image (click to enlarge)
Click to Enlarge Name: avoid.png Size: 93 KB
Attached File(s)
File Type: mq4 bid ask lines.mq4   3 KB | 519 downloads
File Type: ex4 bid ask lines.ex4   7 KB | 491 downloads
to trade and code, keep both simple... no call to impress....h
  • #5,434
  • Nov 13, 2014 5:34pm Nov 13, 2014 5:34pm
Quoting hayseed
{quote} //----- sure makes ya wonder don't it......
Thanks for the indicator. I asked about this right after the transfer. The answer was because not all are on the new pricing it does not show on the charts. It does show every where else. It is a nuisance to say the least.
Mark ... Everything you have been told is a LIE
  • #5,435
  • Nov 14, 2014 8:59am Nov 14, 2014 8:59am
Quoting spzd
{quote} Thanks for the indicator. I asked about this right after the transfer. The answer was because not all are on the new pricing it does not show on the charts. It does show every where else. It is a nuisance to say the least.
Its ridiculous is what it is. Can you imagine signing up for a new brokerage, they give you a charting platform, and then you login but the price has nothing to do with the price you trade? That would be 100% completely unacceptable.
Small disciplines repeated with consistency lead to great achievements.
  • #5,436
  • Nov 14, 2014 10:24am Nov 14, 2014 10:24am
I was executing 1 million lot trade on EURUSD when Draghi was speaking in live and 3-4 times I tried to enter the market there were off quotes message and my order was not executed. I missed great opportunity. Seconds later price dropped 50 pips. Bad luck and disappointed with broker. First time since I trade
kiss the trend
  • #5,437
  • Nov 14, 2014 11:48am Nov 14, 2014 11:48am
Quoting fx-trader777
I was executing 1 million lot trade on EURUSD when Draghi was speaking in live and 3-4 times I tried to enter the market there were off quotes message and my order was not executed. I missed great opportunity. Seconds later price dropped 50 pips. Bad luck and disappointed with broker. First time since I trade
Hi Fx-trader777,

There seems to be some confusion here about why you got an "off quotes" message on your MT4 platform.

First, it's important to note that there are no re-quotes with FXCM. Re-quote messages are designed to protect a dealing desk broker from losses. By contrast, FXCM provides you with No Dealing Desk (NDD) forex execution, which means we don't take the market risk on the other side of your trades. We saw no benefit from you missing out on that EUR/USD trade. On the contrary, we make money from your trading volume, so we want your orders to be executed.

"Off quotes" messages on our MT4 platform are designed to protect you from unwanted negative slippage. What you pointed out actually highlights a unique advantage of our MT4 setup. An "off quotes" message means the price that was available in the market to fill your order was outside your specified Maximum Deviation range. The message is to inform you that your order was cancelled to protect you from negative slippage beyond your accepted tolerance.

On the MT4 platforms of some brokers, the Maximum Deviation feature might not be available at all, and with others if it is available, then it can limit both your negative slippage and your positive slippage equally. By contrast, FXCM enhanced how Max Dev works on our MT4 platform by allowing you to limit your negative slippage while still enjoying the full benefits of any positive slippage.

Below are stats compiled from over 43 million trades executed through FXCM from August 2013 to January 2014. In just those six months alone, FXCM clients benefited from over $15 million in positive slippage: http://bit.ly/P6lUzX

  1. 73% of all orders had no slippage.
  2. 15% of all orders received positive slippage.
  3. 12% of all orders received negative slippage.
  4. Over 60% of all limit and limit entry orders received positive slippage.
  5. 53.32% of all stop and stop entry orders received negative slippage.

If you find that you are getting the "off quotes" message too frequently, then consider increasing your Maximum Deviation, particularly if you trade during times when prices can change quickly. You can access this on your MT4 platform by going to Tools > Options and the Trade tab as shown below.

http://img811.imageshack.us/img811/9...mdeviation.png


Since FXCM uses 5-digit pricing (fractional pips), every 10 points on the Maximum Deviation is equivalent to one pip. If you adjust your Max Dev to 30, that would equate to price range of 3 pips.

Please let me know if you have any further questions about this.

Thanks,
Jason
  • #5,438
  • Edited 12:15pm Nov 14, 2014 12:01pm | Edited 12:15pm
Quoting jmflukeiii
Its odd to me that no one seems to care that MT4 doesn't show the actual bid/ask spread we are trading, but instead some other bid/ask spread.
Quoting hayseed
sure makes ya wonder don't it...... remember thinkin that exact same thing when ibfx went to fifo...... many of their platform's close order type scripts were not fifo compliant and would lock up the platform at times.....
Quoting spzd
I asked about this right after the transfer. The answer was because not all are on the new pricing it does not show on the charts. It does show every where else. It is a nuisance to say the least.
Quoting jmflukeiii
{quote} Its ridiculous is what it is. Can you imagine signing up for a new brokerage, they give you a charting platform, and then you login but the price has nothing to do with the price you trade? That would be 100% completely unacceptable.

Just to clarify, it's not the case that the price on your MT4 charts have nothing to do with the price you trade. Both the price on your MT4 charts and your Market Watch window come from FXCM's No Dealing Desk (NDD) forex price feed. As Spzd mentioned, the difference is that your Market Watch window shows you the new raw FX spreads you can now trade on with commissions, while your MT4 charts still show the spreads including our old markups, which you are no longer charged.

http://i.imgur.com/YOFxX1G.png


That means your MT4 chart prices move up and down in lockstep with your Market Watch prices. However, these prices differ by a fixed amount based on those old markups. I know it's not an ideal situation and will let you know just as soon as it's resolved.
  • #5,439
  • Nov 14, 2014 12:34pm Nov 14, 2014 12:34pm
Quoting Jason Rogers
{quote} {quote} {quote} {quote} Just to clarify, it's not the case that the price on your MT4 charts have nothing to do with the price you trade. Both the price on your MT4 charts and your Market Watch window come from FXCM's No Dealing Desk (NDD) forex price feed. As Spzd mentioned, the difference is that your Market Watch window shows you the new raw FX spreads you can now trade on with commissions, while your MT4 charts still show the spreads including our old markups, which you are no longer charged. {image} That means your MT4 chart prices...
Jason, IT IS EXACTLY THE CASE that 'the price on our MT4 charts have nothing to do with the price you trade': the price the chart shows is not the price that you will receive when you trade. Its not just an issue for placing trades, but its an issue in determining where to place trades. The chart is filled with prices that were not actually reached by the true feed we are trading. This makes it a guessing game at best to place any type of pending order at the right price; targets, stops, limit entries, stop entries.

For example, I trade range bars primarily and would like to enter a sell stop if the current bar closes down. I can't do this now without first calculating the difference between the charted bid and the actual bid. Trading from 3 pip range bars during high activity, I have at best 15 seconds to do this. Further, I'd like to place a stop behind the bar, but then need to calculate where the actual ask is versus the one that is shown, and then hope that the spread of the actual and the spread of the charted prices don't change too much.

Yeah, we get that the spreads are great, and are grateful for that. But the chart doesn't show them!

I know its not like you are holding up the situation or otherwise not fixing it and appreciate having you as a go between. But this should be corrected. I've never been with a broker, be it futures, forex, or equities that shows a price on a chart that is not the same as the price you will get when you trade.
Small disciplines repeated with consistency lead to great achievements.
  • #5,440
  • Nov 14, 2014 12:37pm Nov 14, 2014 12:37pm
I do not have any real issue with it Jason other than it being a minor nuisance. It does not affect my system in any way. I have to admit that I was a bit wary when I found out about the account transfers. I am more than pleased with FXCM.
Mark ... Everything you have been told is a LIE
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