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  • #5,401
  • Nov 7, 2014 10:11am Nov 7, 2014 10:11am
Quoting Jason Rogers
{quote} {quote} {quote} {quote} {quote} {quote} Good morning to you both. So that I can address your concerns, it's important that I confirm some details with you in order to isolate the issue. Price, you mentioned looking at your demo account. Are you also trading live? Please tell me your demo server and also your live server if applicable. Also, as Jmflukeiii asked, are you using Trading Station or MT4? Jmflukeiii, you've asked about when our MT4 charts will reflect our new raw FX spreads (we are working on it, and I'll let you know as soon as...
Its okay, I've cooled down now. Its an issue with any broker I've ever used, be it futures or forex, but usually it doesn't last as long as it did today. I had max deviation at 2 full pips, and then moved it to 5 full pips.

I'm on FXCM_USDReal05
Small disciplines repeated with consistency lead to great achievements.
  • #5,402
  • Nov 7, 2014 10:26am Nov 7, 2014 10:26am
Quoting forexcaye
Hi Jason, Sorry, I thought I made a bad explication what happened. It was not an entry order to buy buy it was a stop buy order.
Hi Forexcaye,

Just to clarify, "an entry order to buy" that's placed above the price in the market at the time is the same thing as a "stop buy order". From what you have told me, you had an entry order to buy GBP/CHF at 1.5425 which was above the market price at the time. That's a stop buy order. As I mentioned in my earlier post, stop orders are filled at the best available price in the market if the order is triggered. That means both positive and negative slippage are possible with stop orders, though negative slippage is more likely due to the momentum of price movement when such orders are triggered. http://www.forexfactory.com/showthre...32#post7853332

Quoting forexcaye
I saw in "trading setting" you can choice when you make an order the maximum slippage you can assume. But you told me it works only I pass a Market order,isn't it? So there's no way to fix a maximum slippage when you open a position with stop entry orders?
Yes, the Market Range feature on Trading Station (and the Maximum Deviation feature on our MT4 platform) will allow you to limit your negative slippage on Market orders, while still receiving the full benefits of any positive slippage that's available. However, the Market Range feature is not available on Stop Entry Orders, at least at this time.

What you are asking about is called a Stop Limit Order. I'm already following up with our developers to request such functionality based on demand from PoundTrader (and me ) and I will add you to the list of traders who would like to see this feature added to Entry Orders. I will keep you and PoundTrader posted.
  • #5,403
  • Nov 7, 2014 11:06am Nov 7, 2014 11:06am
Quoting jmflukeiii
{quote} Its okay, I've cooled down now. Its an issue with any broker I've ever used, be it futures or forex, but usually it doesn't last as long as it did today. I had max deviation at 2 full pips, and then moved it to 5 full pips. I'm on FXCM_USDReal05
Thanks Jmflukeiii, I just checked with our techs, and they haven't found any signs of issues on that server during NFP.

I know you already know this, but just for clarification to everyone else, a Maximum Deviation of 50 equates to 5 full pips, since 1 point in the max dev field is equivalent to one-tenth of 1 pip. Normally, a max dev of 50 would be sufficient, but is it possible that if you were trading during NFP, the prices the could have been moving in bigger jumps due to the volatility?

Also, I know you are keen to see us update our MT4 charts to reflect our new raw FX spreads (as am I). I've mentioned this in the past, but your MT4 login will also allow you to use our Trading Station platform which has charts that already reflect our new pricing.

Trading Station also has another feature that's not available on MT4 called "At Market". Essentially, "At Market" is an alternative to "Market Range"/"Maximum Deviation" which allows your Market Orders to be filled at the best available price whatever it may be. That could mean positive slippage or negative slippage. Theoretically, there would be no limit to either, and while that many sound scary, there are other controls available for this order type such as "Fill Or Kill" and "Immediate Or Canceled", which are particularly useful for news trading.

http://i.imgur.com/BpOeymt.png

  • #5,404
  • Nov 7, 2014 11:13am Nov 7, 2014 11:13am
Quoting pipBlast
{quote} hi Jason so the only truth is that.... there is no estimate time on the full switch?
Hi pipBlast,

As I mentioned previously, I will let you know just as soon as I have more information for you.
  • #5,405
  • Nov 7, 2014 3:30pm Nov 7, 2014 3:30pm
hi Jason

Any news about the new active traders trade station?
  • #5,406
  • Nov 7, 2014 3:49pm Nov 7, 2014 3:49pm
Thanks for the in depth response Jason. However, I currently find trading station to be a poor alternative. There is no tick based charting (i.e. Renko, Range, or constant volume/tick bars) and none of the "add-ons" work correctly to provide that functionality. It needs to be a native bar type in any future updates. Other than that, its probably a fine program, but "switch platforms" is not really the answer anybody that's familiar with a certain platform would like to hear.
Small disciplines repeated with consistency lead to great achievements.
  • #5,407
  • Nov 8, 2014 2:08pm Nov 8, 2014 2:08pm
Quoting 4xtom
I am so fed up with this! 5 out of 10 trades can't be executed, always get the message: "Please wait... Order is being processed by the server", "Trade context is busy", or "Invalid prices". And as soon as the PA starts going against me, the trade is executed. Good way to make profit from traders FXCM!!! {image} {image} {image}
i guess livermore said smth like this: if you can't entry a trade, you'll probably won't be able to exit it!
i have compassion towards you. cause this is how i butchered my account (down 37% YTD), trading the news, scalping on high margin and having the worst execution in the world from FXCM. but i'm not gonna blame them, believe me!!! jason is completely right! they aren't requoting and stuff like this. one day i did realize i was statistically dead. my expectations were completely wrong (i had a 70% profitability, but my profits were 3 times smaller than my losses - you'll ask my why i chose to trade such a flawed system. i did it because i was doing better, excepting the news. my losses were exponentially higher because of things like what you have posted). now i trade higher tfs, smaller leverage, lower commissions for fxcm, doing ok. why do you think fxcm has one of the lowest rates of profitable traders in the industry? cause they cheat and trade against you? no. but because their execution sucks! really! wish you luck and think about it!
p.s. this is not a negative review! fxcm is quite good.
  • #5,408
  • Edited 4:05pm Nov 9, 2014 3:49pm | Edited 4:05pm
Quoting jmflukeiii
What's the point of tight spreads if i can't place a damn trade.... "off quotes" on 10 of my last 10 attempted entries.
Exactly my point. No news, calm market conditions and can't place a market order. Not only that, can't close open trades either (picture bellow). Never happened with any other broker!!!!!!!!
Attached Image (click to enlarge)
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  • #5,409
  • Nov 9, 2014 3:50pm Nov 9, 2014 3:50pm
Quoting Price
16 minutes after NFP and even my FXCM demo is still quoting 45 pips above the market. .8620 and the market is already .8570 AUD?$
Same thing here. I happens with FXCM every day!
  • #5,410
  • Nov 9, 2014 8:51pm Nov 9, 2014 8:51pm
Are there any introducing brokers for FXCM that will allow a smaller minimum deposit? I love the FXCM platform, and the spreads, but I only have $400 to deposit. Does anyone know any introducing brokers for FXCM? I did a google search, but couldn't find what I was looking for.

Thanks in advance.
  • #5,411
  • Nov 10, 2014 10:58am Nov 10, 2014 10:58am
Quoting jmflukeiii
"switch platforms" is not really the answer anybody that's familiar with a certain platform would like to hear.
Understood, I will update you as soon as the solution has been implemented to display our new raw FX spreads on your MT4 charts.
  • #5,412
  • Nov 10, 2014 11:13am Nov 10, 2014 11:13am
Quoting 4xtom
{quote} Exactly my point. No news, calm market conditions and can't place a market order. Not only that, can't close open trades either (picture bellow). Never happened with any other broker!!!!!!!! {image}
Quoting 4xtom
{quote} Same thing here. I happens with FXCM every day!
Hi Tom,

So that I can troubleshoot the issues you are having, please provide me with the following details:

  1. Are you trading on a live account or a demo account?
  2. Which MT4 server are you using? (You can see this in the Login window.)
  3. What is your Maximum Deviation setting? (Note that 1 point on Max Dev equates to 0.1 pips.)

Thanks,
Jason

  • #5,413
  • Nov 10, 2014 11:24am Nov 10, 2014 11:24am
Quoting blueJ
Are there any introducing brokers for FXCM that will allow a smaller minimum deposit? I love the FXCM platform, and the spreads, but I only have $400 to deposit. Does anyone know any introducing brokers for FXCM? I did a google search, but couldn't find what I was looking for. Thanks in advance.
Hi BlueJ, I just replied to your PM.
  • #5,414
  • Nov 10, 2014 12:08pm Nov 10, 2014 12:08pm
Quoting blueJ
Are there any introducing brokers for FXCM that will allow a smaller minimum deposit? I love the FXCM platform, and the spreads, but I only have $400 to deposit. Does anyone know any introducing brokers for FXCM? I did a google search, but couldn't find what I was looking for. Thanks in advance.
bluej, with $400 in your account, fxcm might be your best choice! spreads are the most important thing for a small account!
  • #5,415
  • Nov 11, 2014 8:34am Nov 11, 2014 8:34am
Quoting Jason Rogers
{quote} Hi BlueJ, I just replied to your PM.
Good morning, Jason. Bout a week ago my trade station started downloading very slowly. When I click on, it takes bit over 3 minutes for the password page to open, then another 7-8 minutes for the account to open. I have uninstalled the platform and re-installed it. No change. Everything on my laptop is working normally. Any suggestions?
Defending Truth, Capitalism and the US Constitution
  • #5,416
  • Nov 11, 2014 9:11am Nov 11, 2014 9:11am
Hey, there is a guy, he withdrawal 15k usd 7 days ago, until now Fxcm Hong Kong did not complete his transaction.http://vangsaigon.com/forum/showthre...#post842427102
I know it take up to 7 day for money tranfer through international banks but why Fxcm did not complete his withdrawal? 7 days delayed? Is fxcm account insufficent?
supporter dont answer the phone or chat! Very suspicious
  • #5,417
  • Edited 4:04pm Nov 11, 2014 2:23pm | Edited 4:04pm
Quoting Abcxyz77
Hey, there is a guy, he withdrawal 15k usd 7 days ago, until now Fxcm Hong Kong did not complete his transaction.http://vangsaigon.com/forum/showthre...#post842427102 I know it take up to 7 day for money tranfer through international banks but why Fxcm did not complete his withdrawal? 7 days delayed? Is fxcm account insufficent? supporter dont answer the phone or chat! Very suspicious
Hi Abcxyz77,

Thanks for bringing that forum discussion to my attention. Unfortunately I don't speak Vietnamese and couldn't make out the details of what exactly was said. If you are a member of that Vietnamese forum, could you reach out to the client in question and ask him to send me a private message with his name and contact details? Please tell him I would be happy to follow up on his withdrawal request and can ask one of my colleagues in Asia who speaks Vietnamese to contact him.

Thanks again,
Jason

PS: Unlike most retail forex brokers, we are a publicly-traded company (NYSE ticker: FXCM), so information regarding our financials is readily available. That's why traders around the world entrust FXCM with $1.312 billion in client funds: http://bit.ly/1npdek8
  • #5,418
  • Edited 4:00pm Nov 11, 2014 3:42pm | Edited 4:00pm
Quoting jarhead
{quote}Good morning, Jason. Bout a week ago my trade station started downloading very slowly. When I click on, it takes bit over 3 minutes for the password page to open, then another 7-8 minutes for the account to open. I have uninstalled the platform and re-installed it. No change. Everything on my laptop is working normally. Any suggestions?
Hi Jarhead,

Please try the following steps to delete the SharedMemory folder from Candleworks. This action will also delete your custom background colors, price alerts and shortcuts. You will need to reconfigure those if you want them back. This will not delete your indicators, layouts, profiles and templates.

  1. Make sure Trading Station is closed
  2. Go to Start > Computer
  3. Open C:\Program Files (x86)\Candleworks\FXTS2\storage
  4. Delete the SharedMemory folder
  5. Open Trading Station

Please let me know whether or not that works for you.

Thanks,
Jason

PS: Thank you for your service. http://www.lucasforums.com/images/sm...ot-patriot.gif

  • #5,419
  • Nov 11, 2014 5:59pm Nov 11, 2014 5:59pm
Quoting Jason Rogers
{quote}Please let me know whether or not that works for you. {image}
Hey Jason. Deleted file you suggested with trade station closed. Didn't work. Upon same slow restart, it re-established the file. I closed out trade station, again deleted the file and restarted my computer. It was, again, slow and again re-established the file. Appreciate your help. Jim
Defending Truth, Capitalism and the US Constitution
  • #5,420
  • Nov 11, 2014 6:38pm Nov 11, 2014 6:38pm
Quoting jarhead
{quote}Hey Jason. Deleted file you suggested with trade station closed. Didn't work. Upon same slow restart, it re-established the file. I closed out trade station, again deleted the file and restarted my computer. It was, again, slow and again re-established the file. Appreciate your help. Jim
Hi Jim,

Sorry I didn't clarify this earlier, but the SharedMemory file is supposed to be recreated after you restart Trading Station. However, since the steps I provided didn't resolve this issue, there must be a different cause than I thought. I would suggest speaking with our live customer support team by dialing 1-888-50-FOREX. That way we can troubleshoot this problem in real time. For now, please try logging into Trading Station Web to see if that loads faster: https://tsweb.fxcorporate.com/
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