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FXCM Discussion

  • #5,001
  • Sep 10, 2014 5:36pm Sep 10, 2014 5:36pm
Quoting forexcaye
I did a trade inquiry... but they gave me an illogical answer: Cause to liquidity it was not possible to fill in your order!! What a kind of answer is it?
You mentioned that you were using a limit order. A limit order can only be filled if there is sufficient liquidity in the market. That's because a limit order can only be filled at the price you specified (with no slippage) or a better price (also known as positive slippage). With limit orders, price is certain, but execution is not.

By contrast a market order will always get filled at the best available price in the market. That means a market order could be filled at the price you specified (no slippage), at a better price (positive slippage), or at a worse price (negative slippage). With market orders, execution is certain, but price is not.

It's important to keep in mind that during a major news event such is Non-Farm Payrolls there is less liquidity in the market to fill your orders. That means the chance of slippage (both positive and negative) increases and there is a greater chance of limit orders not getting filled. This is particularly true for EUR/CAD which is not a major currency pair.

I'm guessing that you wanted to trade EUR/CAD during NFP, because you saw the potential for huge price movements in this pair. However, it's important to keep in mind why the price is so volatile for this pair during major news events. It's because there is not as much liquidity.
  • #5,002
  • Sep 10, 2014 5:41pm Sep 10, 2014 5:41pm
Quoting MoreYummy
Is the trade profitability from USA broker? Or other brokers too. What is the link?
Hi MoreYummy,

I want to make sure I understand what you are asking before I respond. Please explain your questions in more detail.

Thanks,
Jason
  • #5,003
  • Sep 18, 2014 8:18pm Sep 18, 2014 8:18pm
What is going on with trade station? I cannot log in on any computer or mobile device....
  • #5,004
  • Sep 18, 2014 8:23pm Sep 18, 2014 8:23pm
Quoting Rizmeister
What is going on with trade station? I cannot log in on any computer or mobile device....
I can't either. I'm wondering where I can find official notice on their server down, in advance or right after...

This is annoying.. If I placed the order on USDJPY half an hour ago, I would be up 40pp now!
  • #5,005
  • Edited Sep 19, 2014 7:30am Sep 18, 2014 8:23pm | Edited Sep 19, 2014 7:30am
This is BULLSHIT....I have a Large Account and have been loyal to FXCM for 2 F'ing years and they purposley are crashing the system at a high volatility period...F you Private Client Group and FXCM....I'm calling tomorrow and withdrawing EVERYTHING...You F'ing Crooks!!!!!
  • #5,006
  • Sep 18, 2014 8:24pm Sep 18, 2014 8:24pm
Same here, I can't login to Trading Station. Whats going on??????????

Here is the error message that pops up:

"HTTP send request failed object ='/pdas/servlet?rnd=3562407' errorCode=12029"
  • #5,007
  • Sep 18, 2014 8:25pm Sep 18, 2014 8:25pm
Quoting yazzie
This is BULLSHIT....I have a $359K Account and have been loyal to FXCM for 2 F'ing years and they purposly are crashing the system at a high volatility period...F you Private Client Group and FXCM....I'm calling tomorrow and withdrawing EVERYTHING...You F'ing Crooks!!!!!

Yeah I can't say I have that much but I have a pretty penny riding right now......this is redic...i contacted customer service and they give me no response worse customer service ever.
  • #5,008
  • Sep 18, 2014 8:26pm Sep 18, 2014 8:26pm
Hey Jason, I've supported you with all the Bashers but I am personally going straight to your CEO Drew Niv on this little piece of work.....I thought you guys were above board and stood by you for 2 years but now I know you are Fing cheats!!!!
  • #5,009
  • Sep 18, 2014 8:27pm Sep 18, 2014 8:27pm
Well I guess here is my answer. Just opened my FXCM active trader account. Can't be much of an active trader if you can't even frikin login to the system. Back to Oanda for me.
Soar on my wings, you'll touch the hand of God, he'll make you King.
  • #5,010
  • Sep 18, 2014 8:29pm Sep 18, 2014 8:29pm
Customer service sent me a prefabricated link and said put an trade alteration in if I lose money...how about all the profit I can be taking? ......This is beyond absurd.
  • #5,011
  • Sep 18, 2014 8:31pm Sep 18, 2014 8:31pm
Working fine here.
GBP/USD
  • #5,012
  • Sep 18, 2014 8:34pm Sep 18, 2014 8:34pm
Quoting deepak925
Working fine here.

Hmm interesting? Have you logged out and logged back in?
  • #5,013
  • Sep 18, 2014 8:37pm Sep 18, 2014 8:37pm
Quoting Rizmeister
{quote} Hmm interesting? Have you logged out and logged back in?
.
Attached Image (click to enlarge)
Click to Enlarge Name: pound.PNG Size: 87 KB
GBP/USD
  • #5,014
  • Sep 18, 2014 8:39pm Sep 18, 2014 8:39pm
I got back in finally too! Woot and boy this the usd/jpy pop
  • #5,015
  • Sep 18, 2014 8:51pm Sep 18, 2014 8:51pm
Quoting Rizmeister
I got back in finally too! Woot and boy this the usd/jpy pop
Back in now as well....This is blatant fraud by these guys taking down the platform in high volatility.....I'm moving my account as soon as I can get out of my positions. What a shame. Been with these guys for 2 years with graet service from the Private Client Group but locking your customers out from trading to try to protect your ASS is just wrong and manipulation...F you FXCM!!!!!
  • #5,016
  • Sep 18, 2014 9:25pm Sep 18, 2014 9:25pm
Quoting yazzie
{quote} Back in now as well....This is blatant fraud by these guys taking down the platform in high volatility.....I'm moving my account as soon as I can get out of my positions. What a shame. Been with these guys for 2 years with graet service from the Private Client Group but locking your customers out from trading to try to protect your ASS is just wrong and manipulation...F you FXCM!!!!!

^ agreed. What broker are you moving too? Let me know maybe I will look into it as well.
  • #5,017
  • Sep 19, 2014 9:45am Sep 19, 2014 9:45am
Quoting Rizmeister
What is going on with trade station? I cannot log in on any computer or mobile device....
Quoting forex4w
{quote} I can't either. I'm wondering where I can find official notice on their server down, in advance or right after...
Quoting yazzie
I have a Large Account and have been loyal to FXCM for 2 F'ing years and they purposley are crashing the system at a high volatility period...
Quoting incali
Same here, I can't login to Trading Station. Whats going on??????????
Quoting whatever007
Well I guess here is my answer. Just opened my FXCM active trader account. Can't be much of an active trader if you can't even frikin login to the system.
Quoting deepak925
Working fine here.
First, I want to apologize for the tech issues you experienced. FXCM is aware that some clients may have experienced technical issues from 01:40 to 02:37 GMT. For those of you who had positions on your account that were negatively impacted by this, please submit a trade audit online, with the following information: ticket number, time, rate in which you wanted to exit and the amount disputed using the trade audit form on this page: http://support.fxcm.com/status/?CMP=...0000000MusRAAS
  • #5,018
  • Sep 19, 2014 2:41pm Sep 19, 2014 2:41pm
Quoting Jason Rogers
{quote} {quote} {quote} {quote} {quote} {quote} First, I want to apologize for the tech issues you experienced. FXCM is aware that some clients may have experienced technical issues from 01:40 to 02:37 GMT. For those of you who had positions on your account that were negatively impacted by this, please submit a trade audit online, with the following information: ticket number, time, rate in which you wanted to exit and the amount disputed using the trade audit form on this page: http://support.fxcm.com/status/?CMP=...0000000MusRAAS...
Jason, the issue you neglect is that NOT being able to access my account means I was NOT able to make trades meaning I was NOT able to make Money. All week my bias was Long GBP/JPY and Long USD/JPY and I had one of my best weeks trading. This is at least the 3rd time that FXCM has crashed when high impact global macroeconomic events (Scottish Referendum this time) are causing price action to really move. I sat there and watched the GBP/JPY and USD/JPY Rocket up on my MT4 charts, unable to make any trades. Trading IS my business and NOT being able to access my account meant I lost money in the opportunity cost of NOT being able to trade.

In this day and Age with all the technology available to FXCM it is hard to believe you should have technical glitches period. But what is harder to believe is that the timing of these "Tech Issues" seem to occur at the same time high impact Macroeconomic events are happening and price action is volatile. As a business owner, I can understand FXCM taking down the platform to protect themselves however that is just wrong from the customer point of view.
  • #5,019
  • Sep 19, 2014 6:31pm Sep 19, 2014 6:31pm
I hope these problems are not common issues with FXCM because as a new supposed FXCM customer from IBFX, things are already not looking good to me...
  • #5,020
  • Sep 21, 2014 3:28pm Sep 21, 2014 3:28pm
Quoting yazzie
In this day and Age with all the technology available to FXCM it is hard to believe you should have technical glitches period.
Hi Yazzie,

By your own accounts, you have received great service from our Private Client Group and traded successfully with FXCM for over 2 years. Nothing could please us more than to hear this feedback from a valued client such as yourself. That is why I'm particularly troubled that you feel this recent tech issue you experienced was something deliberate on our part. You trade on our NDD forex execution, which means we don't take the market risk on the other side of your trades. We don't lose money when you profit, and we make money from your trading volume. That's why your interests and our interests are aligned in FXCM providing you with connectivity in all market conditions.

Still, tech issues are a risk of electronic trading and while FXCM constantly strives to prevent tech issues from occuring, no broker or exchange is completely immune. While I could point to examples on this forum of other brokers that have recently been affected by tech issues, I'll instead provide some more neutral examples:

 

  1. Trading halted on CME for 4 hours: http://www.reuters.com/article/2014/...0QV08J20140825
  2. Trading suspended on NYSE Euronext for over 1 hour: http://www.reuters.com/article/2014/...A2A0WU20140311


While I appreciate you're upset that you missed out on the opportunity to trade (believe me, we are too), it's important to understand that FXCM in no way benefited from this tech issue. Nor was there anything deliberate on our part to prevent you from trading. While we can't give credits for hypothetical trades, if you had any existing trades that were negatively impacted, we will make the appropriate correction to your account. Simply file a trade inquiry using this online form: http://www.fxcm.com/forms/trade-inqu...0000000MusRAAS

Again, on behalf of everyone at FXCM, I wish to apologize for this tech issue and assure you that we are doing everything we can to prevent a similar occurrence.

Thank you for being a client of FXCM.

Jason

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