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  • #4,881
  • Jul 2, 2014 9:04am Jul 2, 2014 9:04am
Quoting Jason Rogers
{quote} Hi AG, I'm not aware of any tech issues that would prevent you from accessing US stock indices on your MT4 platform. I can see them on my own platform right now. You mentioned this is a new MT4 platform. Did you have a different installation previously? I would suggest that you download and install the latest version of MT4 from our website: http://download.fxcorporate.com/FXCM-MT4Install.exe Then after you log into MT4, right-click on the Market Watch window and select "Show All" from the menu. Please let me know whether or not...
Thanks Jason, That did the trick. Working fine now. AG
Do not dwell in the past, do not dream of the future, concentrate the mind.
  • #4,882
  • Jul 2, 2014 10:57am Jul 2, 2014 10:57am
with trade explorer on MT4 using FXCM. i dont use it durring the day. when i log on at night will it update all my fxcm info? or does it only work if actively logged in? thanks
  • #4,883
  • Jul 2, 2014 12:17pm Jul 2, 2014 12:17pm
Quoting jmflukeiii
{quote} Unfortunately, both are about equally as unlikely :/
Hey, don't count out Team USA!

I have a running bet with one of my English friends since 2002. I bet him that the US will win the FIFA World Cup before England wins it a second time.
  • #4,884
  • Jul 2, 2014 1:14pm Jul 2, 2014 1:14pm
Quoting AlbinaGrande
{quote} Thanks Jason, That did the trick. Working fine now. AG
Thanks for the update, AG

Glad to hear that solution worked for you!
  • #4,885
  • Jul 2, 2014 5:48pm Jul 2, 2014 5:48pm
Quoting CashBeans
with trade explorer on MT4 using FXCM. i dont use it durring the day. when i log on at night will it update all my fxcm info? or does it only work if actively logged in? thanks
It should load your data from earlier in the day. It's worth noting that FXCM archives old trade history on MT4 servers after 30 days. This is designed to improve the performance of MT4 , however, it means that your Trade Explorer data will only go back one month. We are working on a solution:

In the future all FXCM clients will be able to link to Trade Explorer by using their Trading Station logins. Since MT4, Mirror Trader and NinjaTrader accounts all have access to Trading Station with the same login details, this solution will work for all FXCM accounts, regardless of the primary platform used for trading.

I will post an update in this thread when this integration is complete.
  • #4,886
  • Jul 2, 2014 5:54pm Jul 2, 2014 5:54pm
Quoting Jason Rogers
{quote} I In the future all FXCM clients will be able to link to Trade Explorer by using their Trading Station logins. Since MT4, Mirror Trader and NinjaTrader accounts all have access to Trading Station with the same login details, this solution will work for all FXCM accounts, regardless of the primary platform used for trading. I will post an update in this thread when this integration is complete.
Can not wait for this, not a big fan of MT4, look forward to it, thanks again
  • #4,887
  • Jul 2, 2014 5:56pm Jul 2, 2014 5:56pm
Quoting Jason Rogers
{quote} It should load your data from earlier in the day. It's worth noting that FXCM archives old trade history on MT4 servers after 30 days. This is designed to improve the performance of MT4 , however, it means that your Trade Explorer data will only go back one month. We are working on a solution: In the future all FXCM clients will be able to link to Trade Explorer by using their Trading Station logins. Since MT4, Mirror Trader and NinjaTrader accounts all have access to Trading Station with the same login details, this solution will work for...
Hi Jason,

Check your PM's

Dan
  • #4,888
  • Jul 2, 2014 6:08pm Jul 2, 2014 6:08pm
Quoting dan89
{quote} Hi Jason, Check your PM's Dan
Thanks Dan

I just replied back
  • #4,889
  • Edited 9:42am Jul 3, 2014 7:34am | Edited 9:42am
Wow seriously...your platform freezes on my pc and phone!!!! I have amazing internet the fastest available....IT FREEZES DURING THIS HUGE DATA RELEASE!! .Update your servers to be able to handle all the clients..


What just occurred is beyond redic. I made many pips, but this shouldn't occur . This needs to be looked into and handled..stability is key.
  • #4,890
  • Jul 3, 2014 7:43am Jul 3, 2014 7:43am
I was just trading nfp on my live account.....positive slippage. Very nice!!!!!!!!


My demo is having a hard time staying connected. Your demo servers must be having an issue. I guess the forum is busy. lol
  • #4,891
  • Jul 3, 2014 9:42am Jul 3, 2014 9:42am
Quoting calderone
I was just trading nfp on my live account.....positive slippage. Very nice!!!!!!!! My demo is having a hard time staying connected. Your demo servers must be having an issue. I guess the forum is busy. lol

Yes connectivity was an issue during the data releases.
  • #4,892
  • Jul 3, 2014 10:24am Jul 3, 2014 10:24am
Quoting Rizmeister
Wow seriously...your platform freezes on my pc and phone!!!! I have amazing internet the fastest available....IT FREEZES DURING THIS HUGE DATA RELEASE!! .Update your servers to be able to handle all the clients.. What just occurred is beyond redic. I made many pips, but this shouldn't occur . This needs to be looked into and handled..stability is key.
Quoting calderone
I was just trading nfp on my live account.....positive slippage. Very nice!!!!!!!! My demo is having a hard time staying connected. Your demo servers must be having an issue. I guess the forum is busy. lol
Quoting Rizmeister
{quote} Yes connectivity was an issue during the data releases.
Hi Rizmeister,

While I'm glad to hear you made many pips, you're right that such connectivity issues shouldn't occur. I'm happy to look into this further for you, and it will help me troubleshoot this problem if you could answer the following questions for me.

  1. Calderone mentioned problems on demo, but not live where he benefited from positive slippage. Were you trading on demo or live?
  2. How many symbols (currency pairs and CFD products) were you subscribed to on the account?
  3. Which platform were you using on your PC? Trading Station Web, Trading Station Desktop, Mirror Trader, MT4, NinjaTrader or ZuluTrade?
  4. How many charts did you have open and what indicators/automated strategies were you running on them?
  5. How many charts and indicators did you have running on your mobile app?

Thanks,
Jason

  • #4,893
  • Jul 3, 2014 10:54am Jul 3, 2014 10:54am
Here's what I observed.

My FXCM Trading Station on a real account worked perfectly all the time.

But my MT4 on a demo account disconnected for a while in the first 30 min after the data release.
  • #4,894
  • Jul 3, 2014 11:40am Jul 3, 2014 11:40am
Quoting Adal
Here's what I observed. My FXCM Trading Station on a real account worked perfectly all the time. But my MT4 on a demo account disconnected for a while in the first 30 min after the data release.
Thanks Adal, this is very useful feedback. While I'm pleased to hear your live account on Trading Station worked perfectly, I would greatly appreciate any additional information you could provide about the issues you faced with your MT4 demo.

  1. How many symbols were you subscribed to on that demo?
  2. How many charts did you have open?
  3. How many indicators and EAs were you running?

Thanks again for your help!

  • #4,895
  • Jul 3, 2014 11:41am Jul 3, 2014 11:41am
Quoting Jason Rogers
{quote} {quote} {quote} Hi Rizmeister, While I'm glad to hear you made many pips, you're right that such connectivity issues shouldn't occur. I'm happy to look into this further for you, and it will help me troubleshoot this problem if you could answer the following questions for me. Calderone mentioned problems on demo, but not live where he benefited from positive slippage. Were you trading on demo or live? How many symbols (currency pairs and CFD products) were you subscribed to on the account? Which platform were you using on your PC? Trading...
Jason,
I was trading live on mt4 which performed as expected. I closed a trade in profit and experienced positive slippage. No issues with my live account.

My demo was experiencing disconnects almost as soon as I installed it, it reported common error. I contacted support and inquired about problems with demo servers etc. I was told that my issue with my demo may be due to low memory on my computer. I have very little memory left on this old laptop. Since it was a demo and I was using it to play with some ea's, I figured I'd use my old lenovo. Likely this is the issue.

I have seen times when demo servers were down for maintenance etc.

Just to emphasize, I experienced positive slippage on my live trading account.
  • #4,896
  • Edited 12:10pm Jul 3, 2014 11:52am | Edited 12:10pm
Quoting calderone
{quote} Jason, I was trading live on mt4 which performed as expected. I closed a trade in profit and experienced positive slippage. No issues with my live account. My demo was experiencing disconnects almost as soon as I installed it, it reported common error. I contacted support and inquired about problems with demo servers etc. I was told that my issue with my demo may be due to low memory on my computer. I have very little memory left on this old laptop. Since it was a demo and I was using it to play with some ea's, I figured I'd use my old lenovo....
Thanks for this additional info, Calderone. Gotta love that positive slippage!

In regards to the issues on your MT4 demo, were you running that at the same time as your live MT4 account? I'm inclined to agree that it might have been a memory issue since NFP with all the prices updating more frequently than normal for all currency pairs would have resulted in more resources being used on your computer especially to run two platforms at once.

To give you an idea of the level of activity, Real Volume spiked to over 135 million, and Transactions spiked to over 5,500 on EUR/USD alone during the minute NFP was released.

http://i.imgur.com/Z1aLfII.png

  • #4,897
  • Jul 3, 2014 12:10pm Jul 3, 2014 12:10pm
Quoting Jason Rogers
{quote} Thanks Adal, this is very useful feedback. While I'm pleased to hear your live account on Trading Station worked perfectly, I would greatly appreciate any additional information you could provide about the issues you faced with your MT4 demo. How many symbols were you subscribed to on that demo? How many charts did you have open? How many indicators and EAs were you running? Thanks again for your help!
I didn't had any indicators or EAs active.

If by how many symbols I have subscribed you mean how many of them are visible in the Market Watch window, then the answer is all of them (Show All)

RAM can't be an issue, my computer is very powerful (8 threads, 32 GB RAM). Here's how my MT4 looks:

https://dl.dropboxusercontent.com/u/...disconnect.png
  • #4,898
  • Jul 3, 2014 12:24pm Jul 3, 2014 12:24pm
Quoting Adal
{quote} I didn't had any indicators or EAs active. If by how many symbols I have subscribed you mean how many of them are visible in the Market Watch window, then the answer is all of them (Show All) RAM can't be an issue, my computer is very powerful (8 threads, 32 GB RAM). Here's how my MT4 looks: {image}
Thanks Adal

So you had 12 charts open on your MT4 demo with no indicators or EAs. How about on your live Trading Station account which ran without issue?
  • #4,899
  • Jul 3, 2014 1:07pm Jul 3, 2014 1:07pm
Quoting Jason Rogers
{quote} Thanks Adal So you had 12 charts open on your MT4 demo with no indicators or EAs. How about on your live Trading Station account which ran without issue?
My Trading Station had only 3 tick charts open. Only one of them was visible, the other two were in inactive tabs.

But I don't understand how one could influence the other, since one was live, the other was demo, and my computer has plenty of free CPU/RAM and bandwidth, and I can see that MT4 and Trading Station connect to different server IPs.
  • #4,900
  • Jul 3, 2014 1:11pm Jul 3, 2014 1:11pm
Quoting Adal
{quote} My Trading Station had only 3 tick charts open. Only one of them was visible, the other two were in inactive tabs. But I don't understand how one could influence the other, since one was live, the other was demo, and my computer has plenty of free CPU/RAM and bandwidth, and I can see that MT4 and Trading Station connect to different server IPs.
Its clearly a bandwidth issue on FXCM's end. you would think a financial firm would have the tubes to handle the customer base.....
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