MT4 EA error- when placing trade getting error 0 rate on ask

i am having an issue with my EA,
when it tries to copy trades from other account it shows error as

Ask price on EURUSD is reported as ZERO IS EURUSD in the marketwatch

the problem is that this is happening on this one account only
all other accounts ( with the SAME broker, same settings ) are working fine

anyone got any idea on whats happening on this

I assume that it is a suffix-problem.
The receiver account uses the suffix "z." (EURUSDz.), but it is looking for quotes of "EURUSD", this is of course 0 because the symbol is not available (because its name is "EURUSDz.").

other account on the same broker is working fine, , it automatically detects suffix (Z)

it should do that, but it can happen that the detection fails.

if you had a look to your screenshot you would have seen that it did not detect the suffix.