Pepperstone playing tricks? | Forex Factory

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Pepperstone playing tricks?

  • #1
  • First Post: Feb 24, 2014 11:37am Feb 24, 2014 11:37am
Hello, I am openning this thread to gather information from those of you who have tried/heard about services of one of retail top-brokers - Pepperstone.. After I read few tones of superlatives about them last year and playing demos, i decided to try live account, for the first 1 or 2 weeks it was going fine, but recently more and more often i experiecne no connection or extreme latency of price quote, especially on times with better trading opportunities..how come it never happens during quiter times or when price is in some boring range, and i am sure it has nothing to do with my internet connection, as everything else was running very fine.. Today again, my demos, of which some with the same broker, were running perfectly fine, but i experienced several broken connections on the live platform, and the last time i lost it for about 10 minutes, even after the restart it didnt work, during which i had to place trades. From that experience, i think they are putting my money to additional risk, since i am a shorter term trader and precise execution is of a great importance. Please share your experience with them.. I am really thinking about withdrawing the funds if the issues persist, but do not have an idea for another good broker with reputation and such good offers, after all pepperstone offer very low spread and average comission on the majors, small increment of lot size and small initial balance and very high leverage, that is what i look for. But constant redirection of trading funds results in paying of comissions and i am only spending wrong money that way.... Tired of the bucketshops cheap tricks... Waiting for your opinions
  • #2
  • Feb 24, 2014 11:40am Feb 24, 2014 11:40am
ANd i repeat, they slow down the price feed update and brake connection not anytime, but exactly where good opportunities persist, and i am not talking news time neccesarily , but anytime there is some larger volume playing and especially on extremes of price movement...... That cannot be coincidence.. I am not crying for milisecnd execution and feeding, but no connection when i have to place vital trades, that is just suicide.
  • #3
  • Feb 24, 2014 11:41am Feb 24, 2014 11:41am
The only time there connection is assured to be perfectly fine is when there is no reason to trade.....
  • #4
  • Feb 24, 2014 2:31pm Feb 24, 2014 2:31pm
disconnections are rare on pepp,however i observed quote freezing soon after my entry and small invisible gaps in the feed on the 1 min chart (candles close and the next candle open slightly higher or lower than the previous candle closing price) the pa looks like garbage sometimes.

to counter these issues and to make sure my feed is not lagging i watch Pa on tradingview.com

and i think ic-markets have lower commissions and spread than pepper.
  • #5
  • Feb 24, 2014 3:01pm Feb 24, 2014 3:01pm
Quoting feline207
The only time there connection is assured to be perfectly fine is when there is no reason to trade.....
are you profitable ?

one of the tricks is to let you have perfect execution, until you are net loser.

this changes abruptly after couple of good wins.

these type of brokers are good for practice, but sure would not use them for real size.

you should congratulate yourself if they started messing with you and move to next broker.

once you ready, find real broker.
  • #6
  • Feb 24, 2014 3:47pm Feb 24, 2014 3:47pm
Quoting seaman2
{quote} are you profitable ? one of the tricks is to let you have perfect execution, until you are net loser. this changes abruptly after couple of good wins. these type of brokers are good for practice, but sure would not use them for real size. you should congratulate yourself if they started messing with you and move to next broker. once you ready, find real broker.
I don't think I am such a big factor, they probably have a conventional practice with all the small dreamers that end the day with some gains.. But at least they have their comissions, I am paying more than 5EUR per traded lot, probably not enough for them... I don't know what you mean by ''ready", probably could provide me more an example of a 'real broker' .. Really, i spend years losing in this game and being the enemy myself, and now when i am getting better I see some bigger issues than that - dishonest brokers and that lame trading platform. The retail side of trading is really really f****d up. I need some advice how toget over it.. I rcannot even imagine how some other people claim to be trading triple and four digit accounts with such bucketshops. If even the reputable Pepperstone plays active role in the herd slaugher, I don't know where else to go, at least with my modest ammount of money to gamble with....
  • #7
  • Feb 24, 2014 4:43pm Feb 24, 2014 4:43pm
Quoting feline207
{quote} I don't think I am such a big factor, they probably have a conventional practice with all the small dreamers that end the day with some gains.. But at least they have their comissions, I am paying more than 5EUR per traded lot, probably not enough for them... I don't know what you mean by ''ready", probably could provide me more an example of a 'real broker' .. Really, i spend years losing in this game and being the enemy myself, and now when i am getting better I see some bigger issues than that - dishonest brokers and that lame trading...
I used to trade with Pepperstone.
Never had any complains about them, good customer support.
The reason i changed was not because of Pepperstone.

I traded up to 60 lots and made some nice profits never had bad executions
At one time my platform was freezing a lot, but i found out this was caused by a grid indicator i used which had to do a lot of calculations every tick.
I removed to the indicator and the problem was fixed.
Did you try to contact Pepperstone about these problems?
  • #8
  • Feb 24, 2014 4:59pm Feb 24, 2014 4:59pm
Guys execution is horrible , it has gone down the drain over the past several months
  • #9
  • Feb 24, 2014 5:03pm Feb 24, 2014 5:03pm
And that's the grey area with using MT4, could be Pepperstone messing around with the VDP and you're feeling the affects of it. I know about the VDP, but never sat behind the control of one so hey, they could theoretically selectively scam members so the majority would post positive reviews and they'd earn money from the losers, who knows?
  • #10
  • Feb 25, 2014 12:57am Feb 25, 2014 12:57am
That's strange, because I've never had execution problems with Pepperstone. The only time execution has been a problem for me has been when it's internet related... like trying to place a trade on the mobile in a poor reception area Have you guys tried to contact their support about this?
  • #11
  • Feb 25, 2014 2:58am Feb 25, 2014 2:58am
No i dont think there is some grand conspiracy against all the traders. In fact , quite the opposite. Traders that lose short term and long term have a warm welcome in the world of retail trading, i think they are only messing with people that don't lose and trade small position. Please, I want opinion from people that trade LIVE and are PROFITABLE, not just today, but on principle. I dont need to hear about some demo 100 or 500 lots, exectued by the pip with no slippage from metatrader mobile. And by the way their customer support is absolutely horrible, people that know a few recitals and dont know sh*t about trading etc, trying to convince me that my wireless router is the reason for having no connection to the platform, because it is providing 20mbps connectivity, not 100mbps, while ALL my other platforms, both demo and live, are running by the second...And also some demos with their own pepperstone servers. That is the support that I am talking about here.
  • #12
  • Feb 25, 2014 3:01am Feb 25, 2014 3:01am
Quoting Ras al Ghul
That's strange, because I've never had execution problems with Pepperstone. The only time execution has been a problem for me has been when it's internet related... like trying to place a trade on the mobile in a poor reception area Have you guys tried to contact their support about this?
I am not complaining about execution, if the connection is alriaght, execution is no problem. My small drops in the ocean are nothing to cause execution problems, if there is real execution at all... The problem is often times there is NO CONNECTION statin the bottom right of the platform, and some other times the connection seems to be ok, transfering kb/s ,but the quote is frozen and the clock is late some secnds, sometimes even minutes, and i cannot place my trades, and that comes EXACTLY where good opportunities arise, that is why i think it is not a coincidence.
  • #13
  • Feb 25, 2014 3:27am Feb 25, 2014 3:27am
They are probably just fine tuning their server side settings with the latest 600 upgrade. With this latest update it appears some (if not most), of the MT5 server side settings may have been integrated, purely because of its MT5 hybrid features.
My comments are not to be taken as trading advice, not a financial advisor
  • #14
  • Feb 25, 2014 3:40am Feb 25, 2014 3:40am
i really do not want to believe that their "fine tuning" of the server should determine peoples fates and burn their hardly earned money.. That sounds even worse than them interfering with the orders on purpose.
  • #15
  • Feb 25, 2014 5:25am Feb 25, 2014 5:25am
Please let us know if you find a good one..
  • #16
  • Feb 25, 2014 5:59am Feb 25, 2014 5:59am
Waht about ic-markets? They seem to be one of pepperstones top competitors, anyone traded with them? It would be interesting to make a comparison. I cannot think of other firms right now that have similar conditions - i mean low spreads, low initial deposit, very high leverage, and of course at least some basic reputation to partially confirm that.
  • #17
  • Feb 25, 2014 6:04am Feb 25, 2014 6:04am
I can think of a few that are more profesionally oriented, but they offer much lower leverage, much more restrictions and you need high 5figure sum of play money to even think about them. So they are out of that league. Which is a nother subject to discuss. Why do more professioanl and reputable brokerage firms offer worse conditions than our favorite buckets? Is it that they are concentrated on quality and not quantity? While the mass retail firms like the one we are discussing here right now, have one main goal - to attract as much of the losing crowd as possible?
  • #18
  • Feb 25, 2014 2:29pm Feb 25, 2014 2:29pm
Quoting feline207
Waht about ic-markets? They seem to be one of pepperstones top competitors, anyone traded with them? It would be interesting to make a comparison. I cannot think of other firms right now that have similar conditions - i mean low spreads, low initial deposit, very high leverage, and of course at least some basic reputation to partially confirm that.
Yes I use them they seem fine but I'm not net profitable.
  • #19
  • Feb 25, 2014 5:25pm Feb 25, 2014 5:25pm
I use IC M. A good broker with low spreads!
Shit Happens
  • #20
  • Feb 25, 2014 5:53pm Feb 25, 2014 5:53pm
I disagree. I use Pepperstone every day on a intraday basis (profitable), and never got any issues.

The problem with this thread is that it could lead to the conclusion that pepperstone is playing tricks or is a bad broker, which is simply untrue. I personally think that you're just incompetent, the problem is on your side.
Forex is a losers game.
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