same graphs, not same candles

hello, that's surely an idiot problem but i don't know why i have different candles for the same graph ( on different fxcm terminals )

the terminal has the same hour so i've no idea,

thanks

You may be on different FXCM servers ... so different feeds. But anyway, the charts look too different. You should show this to FXCM for clarification.

Are you sure both have the same server time ?

Definitely show it to FXCM like Ferru said because that's terrible. Otherwise, you could try just deleting the .hst for all timeframes for both those servers and reDL it to see if they get anywhere near more similar.

thanks guys , i will ask

You didn't answer Ferru's question

If H4 candles start at different times, then the charts will look different
Check that H1 charts look the same.

The data itself (highs and lows) look vastly different aside from start times. I think it's bad data from the broker but that's just my opinion

So wait for the broker's answer ... if they come with an answer !

i've forgotten but like i've said i've looked hours of events and it's the same time, for example now , it's 1H17 on the 2 terminals,


FXCM have tried to phone me today but i had some problems so tomorrow i will try again to discuss with them and i'll let you know what they think about it

Hi Thomas,

Ferru and Gumrai hit the nail on the head The difference you see between your 4-hour charts is because those MT4 servers are on different time zones. One server is set to GMT, while the other server is set to GMT+2. The price data are the same which is why your 1-hour charts look the same.

We received feedback from many clients requesting that we change the time zone on our MT4 servers so that the daily candles begin and end at 5 PM New York time to coincide with the New York Close, so that there are exactly 5 daily candles each week of 24 hours in length. To phase in these changes, we have started by updating the time zone on some of our MT4 demo servers to test that everything works smoothly, before we proceed with updating our live MT4 servers.

In the meantime, clients who wish to have charts with a New York Close on their live MT4 charts can use the free New York Close indicator available at FXCMapps.com

Note that on Trading Station, both live and demo accounts have always had daily candles begin and end at 5 PM New York time to coincide with the New York Close. However, the server times are not set to GMT+2. That is because Trading Station was designed in-house by FXCM developers and has greater flexibility with time zones than MT4. Regardless of the time zone you choose to display on your Trading Station charts, the daily candles will always begin and end at 5 PM New York time.

Please let me know if you have any more questions about this.

Jason

no problem ( that was more curiosity than a problem )

thank you for this complete answer Jason

All these issues im reading about HAVE BEEN HAPPENING TO ME FOR A YEAR....I WOULD LIKE TO help the cause and also get instructions on what to do next to get many many pips back ...please assist ;(