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FXCM Discussion

  • #3,741
  • Jun 11, 2013 10:33pm Jun 11, 2013 10:33pm
Quoting m00ds
yup me too. it's been like that for a couple of hours. on mt4 and ts2
trade station for me is working....I use mt4 for my indis
it really sucks
Wooooohooooo or Boooooohooooo
  • #3,742
  • Jun 11, 2013 10:35pm Jun 11, 2013 10:35pm
ok trading station is back to normal now. not sure about mt4.
  • #3,743
  • Jun 11, 2013 10:47pm Jun 11, 2013 10:47pm
Quoting m00ds
ok trading station is back to normal now. not sure about mt4.
mt4 is still down. Hope it is back up soon. I got my eye on a few potential big trades coming up this week.
  • #3,744
  • Jun 11, 2013 10:56pm Jun 11, 2013 10:56pm
Quoting haimber
im working with this broker (fxcm) for 10 mothes. very very very bad and manipulative broker i must say!! trying to go against you almost in every position. i dont know how they have regulation. i have had expereience with a few brokers in the last 9 years. fxcm is absoloutly the worst! dont resfect stops dont let you close position on reasonable time dont let you open position huge slippage its a market maker that go against the trader in every step! if you care about your money, stay away from them.

I haven't had any of these problems with FXCM. All my stops are are hit spot on if not within a pip or two. All my manually opened and closed trades are executed without issue. I have been making tons of pips!
  • #3,745
  • Jun 11, 2013 11:04pm Jun 11, 2013 11:04pm
It seems mt4 is back up and running as of 12:00am EST.
  • #3,746
  • Jun 11, 2013 11:37pm Jun 11, 2013 11:37pm
Quoting crottsinabox
{quote} I haven't had any of these problems with FXCM. All my stops are are hit spot on if not within a pip or two. All my manually opened and closed trades are executed without issue. I have been making tons of pips!
for me a lot of reqoutes!!!
trading is not an addiction. it's a profession.
  • #3,747
  • Jun 11, 2013 11:47pm Jun 11, 2013 11:47pm
NO CONNECTION on my MT4
Forex is a - High Profit, Controllable Risk - Business
  • #3,748
  • Jun 12, 2013 2:24am Jun 12, 2013 2:24am
problems with GBP demo server too.. There goes my dollar index for today
  • #3,749
  • Jun 12, 2013 3:08am Jun 12, 2013 3:08am
I found some missing candle FXCM MT4. note the yellow shaded area:

http://charts.mql5.com/1/777/eurusd-...-markets-2.png

compare it to the chart from another broker

http://charts.mql5.com/1/777/eurusd-...oker-inc-3.png

what there is to experience the same thing?
  • #3,750
  • Jun 12, 2013 3:23am Jun 12, 2013 3:23am
Quoting ardhibs
I found some missing candle FXCM MT4. note the yellow shaded area: {image} compare it to the chart from another broker {image} what there is to experience the same thing?
mine too...
Forex is a - High Profit, Controllable Risk - Business
  • #3,751
  • Jun 12, 2013 3:27am Jun 12, 2013 3:27am
Quoting Jason Rogers
{quote} Hi Tasco, While I can't comment on personal trade audits in a public forum, there is a way for you to request further review of your case, if you disagree with the findings of the Trade Audit Committee. The email you received from them would have included information regarding how to file such a dispute. Jason
I sent another email and have received a reply from your Trade Audit Committee. He still maintains that the 20+ pips slippage is valid but refuses to send me anything that shows 96.495 was a valid price during that time. Why is FXCM, a publicly-traded company handling a trade audit so unprofessionally?

Have a look at my screenshot, USD/JPY was nowhere near 96.495 at 06/06/2013 12:29:18, USD/JPY did not reach 96.495 until more than a minute later. This really looks more like an error than slippage.
Attached Image (click to enlarge)
Click to Enlarge Name: Untitled.jpg Size: 200 KB
  • #3,752
  • Jun 12, 2013 9:20am Jun 12, 2013 9:20am
dont rely on them. they rejected my audit also altough it was a clear case
trading is not an addiction. it's a profession.
  • #3,753
  • Jun 12, 2013 9:59am Jun 12, 2013 9:59am
Quoting haimber
dont rely on them. they rejected my audit also altough it was a clear case
Another disgruntled trader blaming their broker for their own trading mistakes.
  • #3,754
  • Jun 12, 2013 10:01am Jun 12, 2013 10:01am
Quoting gnomoneey
Jason it's down again mt4
Quoting m00ds
yup me too. it's been like that for a couple of hours. on mt4 and ts2
Quoting gnomoneey
{quote} trade station for me is working....I use mt4 for my indis it really sucks
Quoting m00ds
ok trading station is back to normal now. not sure about mt4.
Quoting crottsinabox
{quote} mt4 is still down. Hope it is back up soon. I got my eye on a few potential big trades coming up this week.
Quoting Family Man
NO CONNECTION on my MT4
Quoting Robertk
problems with GBP demo server too.. There goes my dollar index for today
Hi Everyone,

We have recently experienced tech issues that affected our MT4 clients. Some traders have been unable to log in while others may have experienced delays in execution. This tech issue has not affected Trading Station accounts. Note that if you have an MT4 account with us, then these tech issues may have prevented you from using your MT4 login even on the Trading Station platform.

If you had a trade on your live MT4 account that was negatively impacted by these tech issues, please note the rate at which you tried to exit the trade and submit an audit. The audit forms can be found below.

  1. FXCM LLC (US) Trade Audit Form
  2. FXCM LTD (UK) Trade Audit Form

I apologize for the inconvenience this has caused.

Jason

  • #3,755
  • Jun 12, 2013 10:05am Jun 12, 2013 10:05am
Quoting tasco
{quote} I sent another email and have received a reply from your Trade Audit Committee. He still maintains that the 20+ pips slippage is valid but refuses to send me anything that shows 96.495 was a valid price during that time. Why is FXCM, a publicly-traded company handling a trade audit so unprofessionally? Have a look at my screenshot, USD/JPY was nowhere near 96.495 at 06/06/2013 12:29:18, USD/JPY did not reach 96.495 until more than a minute later. This really looks more like an error than slippage. {image}
Hi Tasco,

While I can't comment on the findings of the Trade Audit Committee, the email your received from them would have included a link with information so you can follow up with the Compliance department to request further review of your case.

Jason
  • #3,756
  • Jun 12, 2013 10:05am Jun 12, 2013 10:05am
hey guys how are you , well I have been waching your comments look ,like FXCM is not a
good forex company , well now my ? is wich your recomend? is anybody have a idea? ,and wich you can start with a small amount of money? thank you
  • #3,757
  • Jun 12, 2013 10:21am Jun 12, 2013 10:21am
Quoting ardhibs
I found some missing candle FXCM MT4. note the yellow shaded area: {image} compare it to the chart from another broker {image} what there is to experience the same thing?

Quoting Family Man
{quote} mine too...
The missing candles on your MT4 charts are related to the tech issues we experienced that affected MT4 accounts. You should be able to load the correct chart values now by following the steps below.

  1. Go to Tools > History Center
  2. Select the Currency Pair you want to reload
  3. Highlight all the data on the right hand side
  4. Click on the Delete button


http://img607.imageshack.us/img607/3...torycenter.png

When you reload your charts, you should find that the missing candles have been restored.

  • #3,758
  • Jun 12, 2013 10:50am Jun 12, 2013 10:50am
Quoting fxfamily2013
hey guys how are you , well I have been waching your comments look ,like FXCM is not a good forex company , well now my ? is wich your recomend? is anybody have a idea? ,and wich you can start with a small amount of money? thank you

Although I cant speak for others, I have not had one single problem with them so far. Yea the server went down, but Jason was in here to keep us updated which I thought was pretty awesome. This isn't the only place he posts for FXCM either. Yes the server being down was unfortunate but stuff like that happens everywhere. Websites go down. Microsoft Xbox live goes down. You cell phone loses service. It happens. No one is perfect. They fixed it and Jason then provided instructions on how to fix the candle gap on mt4 and provided ways for traders to dispute faulty trades.

There aren't many companies out there that openly admit they messed up and then provide you with a way to fix it. He could have just left us all hanging but he didn't. I think some people's expectations are a little too high. Or maybe they didn't fully read/understand how a broker works before signing up.
  • #3,759
  • Jun 12, 2013 11:18am Jun 12, 2013 11:18am
well thank you that give me more confidence to try with then ,thank you for help
  • #3,760
  • Jun 13, 2013 2:33am Jun 13, 2013 2:33am
Quoting tasco
{quote} I sent another email and have received a reply from your Trade Audit Committee. He still maintains that the 20+ pips slippage is valid but refuses to send me anything that shows 96.495 was a valid price during that time. Why is FXCM, a publicly-traded company handling a trade audit so unprofessionally? Have a look at my screenshot, USD/JPY was nowhere near 96.495 at 06/06/2013 12:29:18, USD/JPY did not reach 96.495 until more than a minute later. This really looks more like an error than slippage. {image}
I have been with fxcm for 1.5 years. I am on TS2 with active trader account. Tasco, I have the same slippage issue as you experience. I can tell you their standard operation manual.
Client files a trade audit:

  1. if this is new client and s/he hasn't submit any case similar to this then provide good faith credit
  2. if not, pretend that a comprehensive review has been done and there was no error on the system and give client a lecture on try to use limit order instead

This will filter a few cases (say out 100 cases, only 50 cases go to stage 2), but some determine to follow it up, then you are now in compliant dept. same thing, if this is your first or second cases, you may get "good faith" credit, then no, no and no

In my cases, I used TS2, if an entry order is set and filled on the same day, there is no way (from client point of view) to know if there is slippage or not. So I think, in reality, there are a lot more slippages in my account. When I filed my trade audits, I got credit adjustment for first time of a type of error. So if the error is slippage then on the first case of slippage, I am likely to get credit, but no more next time, same with weekend gap ....
Then I took them to compliant dept, same protocol: first time dispute then ok I got credit, after, no matter how right I think I am, it is still no.

At the end, this is what I got:
For stop entry order, slippage 2 pips, 5 ,10, 25 pips (fyi, I ignore all slippage less than 1 whole pip)
For limit order, I got at least three cases of buy limit order and the ask price has gone under the limit price but no filled, fxcm replied saying that there is not enough liquidity at that time so there was no matched or better price to fill my order (all limit orders are <50K or 0.5 lot)

I guess the only option left is to go to The Financial Ombudsman Service. See how they make you running through hoops and feel exhausted
At the end of the day, it just takes way too much time and energy on the administrative task.
That's my experience.
Thanks

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