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  • #3,681
  • Jun 4, 2013 2:20am Jun 4, 2013 2:20am
  •  Tt74
  • | Joined Sep 2012 | Status: PUBLIC ARE STUPID IN ALL TF | 28 Posts
Hi Jason:

When we have the opportunity to enjoy an ECN, and / or good spreads in NDD, because for that you get it profitable operation in terms of %, how many pips you have to do.

Having to make 25 pips for you to leave a commission of 10% ......

regards
  • #3,682
  • Jun 4, 2013 9:48am Jun 4, 2013 9:48am
another question Jason

lets say i make a sell order from 80 and my stop was 90 and target at 10

and i take this trade with 100 standard lot witch mean that 1 pip equal 1000 dollar

in this trade if the stop hit i will loose 10,000 dollar and if it win i will gain 70,000

lets say at my fxcm platform the price reach 90 and the stop was hit and then it goes down to my target at 20

and when i see other brokers chart i found the price only reach 87

and i contact the support and they say it's a technical error and they will compensate me

the question is will they give me only the 10,000 that i lost only

or they will give me my profit also (( 10,000 stop + 70,0000 target ))) ???????????????????
  • #3,683
  • Jun 4, 2013 12:31pm Jun 4, 2013 12:31pm
Quoting Forex Magic
Yes they move over time.
Do you have a screenshot that shows an example of this? I've shared the screenshots you've provided so far with our developers, but more details will help them in identifying the exact issue. How long does it take for the shift to become pronounced? Is it worse on certain time frames?
  • #3,684
  • Jun 4, 2013 1:44pm Jun 4, 2013 1:44pm
Quoting Tt74
Hi Jason: When we have the opportunity to enjoy an ECN, and / or good spreads in NDD, because for that you get it profitable operation in terms of %, how many pips you have to do. Having to make 25 pips for you to leave a commission of 10% ...... regards
Hi Tt74,

FXCM clients that trade more than 10 million notional per month or deposit more than $25,000 qualify for our Active Trader pricing which provides spreads that are even lower than on our dealing desk execution option.

http://imageshack.us/a/img24/1887/fx...s2013may09.png


One of our Active Trader specialists can give you a follow up call to discuss pricing. If you are interested in that, you can send me a private message with your name and contact details, and I'll arrange that for you.

Jason
  • #3,685
  • Jun 4, 2013 2:10pm Jun 4, 2013 2:10pm
Quoting zelenko
another question Jason lets say i make a sell order from 80 and my stop was 90 and target at 10 and i take this trade with 100 standard lot witch mean that 1 pip equal 1000 dollar in this trade if the stop hit i will loose 10,000 dollar and if it win i will gain 70,000 lets say at my fxcm platform the price reach 90 and the stop was hit and then it goes down to my target at 20 and when i see other brokers chart i found the price only reach 87 and i contact the support and they say it's a technical error and they will compensate me the question is...
Hi Zelenko,

First, I want you to know that if you ever have any concerns regarding the execution of a particular trade, you can always use this online form to log a case. Then the Trade Audit Committee can investigate what happened. If it turns out there was an error in our trade execution, FXCM will make the appropriate correction to your account. To use your example, let's suppose you had a trade with both a stop loss order and a take profit (limit) order set on our platform. If the stop order executed incorrectly, when the limit order should have executed instead, then FXCM would credit your account for the difference between where your trade was stopped out incorrectly, and where the trade would have closed out if the limit had executed correctly.

Jason
  • #3,686
  • Jun 4, 2013 4:04pm Jun 4, 2013 4:04pm
Quoting Jason Rogers
{quote} Do you have a screenshot that shows an example of this? I've shared the screenshots you've provided so far with our developers, but more details will help them in identifying the exact issue. How long does it take for the shift to become pronounced? Is it worse on certain time frames?


You have the link to ALL the charts that I wrote about 3 weeks ago.

You have a Screenshot below of one of those charts.

They are WEEKLY Charts.

I have not measured the shift in any way or over any specific time.

HOWEVER, when I come to update the EW count which should only require adding in new labels, I have to re-position EVERY label.

This can take hours for several pairs and time-frame counts.

I am sure You shall find a solution and would be grateful to hear of what either I can do, or what shall be done.

Thank You Jason.

Regards,

David
  • #3,687
  • Jun 5, 2013 12:01am Jun 5, 2013 12:01am
Quoting Forex Magic
{quote} You have the link to ALL the charts that I wrote about 3 weeks ago. You have a Screenshot below of one of those charts. They are WEEKLY Charts. I have not measured the shift in any way or over any specific time. HOWEVER, when I come to update the EW count which should only require adding in new labels, I have to re-position EVERY label. This can take hours for several pairs and time-frame counts. I am sure You shall find a solution and would be grateful to hear of what either I can do, or what shall be done. Thank You Jason. Regards, David...
Hi David,

Thanks for this additional info. I've shared all the information you've provided with our software developers, so they can investigate this further. I'll let you know should they find anything.

Jason
  • #3,688
  • Jun 5, 2013 12:47am Jun 5, 2013 12:47am
  •  Tt74
  • | Joined Sep 2012 | Status: PUBLIC ARE STUPID IN ALL TF | 28 Posts
Quoting Jason Rogers
{quote} Hi Tt74, FXCM clients that trade more than 10 million notional per month or deposit more than $25,000 qualify for our Active Trader pricing which provides spreads that are even lower than on our dealing desk execution option. {image} One of our Active Trader specialists can give you a follow up call to discuss pricing. If you are interested in that, you can send me a private message with your name and contact details, and I'll arrange that for you. Jason

Thanks for response.

Yesterday your coworker Jason Matos tell me for that.

Best regards!!
  • #3,689
  • Jun 5, 2013 3:36am Jun 5, 2013 3:36am
Quoting Jason Rogers
{quote} Hi David, Thanks for this additional info. I've shared all the information you've provided with our software developers, so they can investigate this further. I'll let you know should they find anything. Jason
Hi Jason,

Just a point of note regarding the charts.... the screenshot contained here shows the changes for it is 2 - 3 candles beyond the date at which I updated the other charts.

Thank You for Your assistance in this regard.

David
  • #3,690
  • Jun 5, 2013 4:29am Jun 5, 2013 4:29am
Hi David,

I have discussed the issue with developers. The point is that labels are aligned by left side to the center of bar. You can check it if add vertical line. Please be careful when add the labels.

Attached Image (click to enlarge)
Click to Enlarge Name: Labels.PNG Size: 63 KB
  • #3,691
  • Jun 5, 2013 1:22pm Jun 5, 2013 1:22pm
Hey Jason

I got your message about my problem with using the FXCM trading station on my computer. The problem I am having is the platform will not log in/connect. The web version and the mobile version logs in no problem.

I keep getting an error message that reads "Error details not available." I tried a few of the troubleshooting ideas on Dailyfx with no success. I don't make a ton of trades during day so it wasn't a big deal. The mobile app is able to get the job done. However, it would nice to use the station to monitor some trades. it would be a bit easier than the mobile app. I did manage to log into Trading Station once and it was actually really nice to use.

Hopefully we can get it worked out, but it isn't a deal breaker if not. So far, everything else with FXCM is working great and I haven't had any issues

Thanks
  • #3,692
  • Jun 5, 2013 11:29pm Jun 5, 2013 11:29pm
Quoting Valeria P
Hi David, I have discussed the issue with developers. The point is that labels are aligned by left side to the center of bar. You can check it if add vertical line. Please be careful when add the labels. {image}
Thanks for this info, Valeria

Quoting Forex Magic
{quote} Hi Jason, Just a point of note regarding the charts.... the screenshot contained here shows the changes for it is 2 - 3 candles beyond the date at which I updated the other charts. Thank You for Your assistance in this regard. David
David, please let me know if the tip Valeria provided regarding aligning the chart labels helped resolve the issue for you with labels shifting over time.
  • #3,693
  • Jun 5, 2013 11:31pm Jun 5, 2013 11:31pm
Quoting Tt74
{quote} Thanks for response. Yesterday your coworker Jason Matos tell me for that. Best regards!!
My pleasure, Tt

I'm glad to hear my colleague was able to help you
  • #3,694
  • Jun 5, 2013 11:49pm Jun 5, 2013 11:49pm
Quoting crottsinabox
Hey Jason I got your message about my problem with using the FXCM trading station on my computer. The problem I am having is the platform will not log in/connect. The web version and the mobile version logs in no problem. I keep getting an error message that reads "Error details not available." I tried a few of the troubleshooting ideas on Dailyfx with no success. I don't make a ton of trades during day so it wasn't a big deal. The mobile app is able to get the job done. However, it would nice to use the station to monitor some trades. it would...
Hi Crottsinabox,

Thanks for getting back to me with information about the problem you are having.

Trading Station Desktop works with the same login details you use on Trading Station Mobile. The fact that you are able to log into the mobile platform suggests that the issue is with the copy of the desktop platform you have on your computer. I suggest you uninstall the copy of the platform you have on your computer. You can do this by going to the Control Panel under "Programs and Features". Then you can download a new copy of Trading Station Desktop.

If you still have trouble logging into the desktop platform after reinstalling it, then please call our 24-hour live customer support anytime using one of our international toll-free numbers.

Jason
  • #3,695
  • Jun 6, 2013 5:56am Jun 6, 2013 5:56am
Hi crottsinabox,

You wrote about the issue with TS Desktop.

Quoting crottsinabox
Hey Jason I got your message about my problem with using the FXCM trading station on my computer. The problem I am having is the platform will not log in/connect. The web version and the mobile version logs in no problem. I keep getting an error message that reads "Error details not available." I tried a few of the troubleshooting ideas on Dailyfx with no success. I don't make a ton of trades during day so it wasn't a big deal. The mobile app is able to get the job done. However, it would nice to use the station to monitor some trades. it would...
Could you please specify the properties of your computer: OS, RAM, processor.
  • #3,696
  • Jun 6, 2013 9:32am Jun 6, 2013 9:32am
  •  Tt74
  • | Joined Sep 2012 | Status: PUBLIC ARE STUPID IN ALL TF | 28 Posts
Quoting Jason Rogers
{quote} My pleasure, Tt I'm glad to hear my colleague was able to help you
  • #3,697
  • Jun 6, 2013 10:46am Jun 6, 2013 10:46am
Attention to traders using ZuluTrade and Tradency.


There have been articles written about a new build of MT4 that may cause problems for Tradency (Mirror Trader) and ZuluTrade connections. While I can't speak for other brokers, both Tradency and ZuluTrade connect to FXCM's back office directly using our API. Often times whenever another website or service provider wants to offer an additional service to FXCM clients, we're happy to work with them by offering our API which is free to use. This offers a much more reliable direct connection without interruption in services that could result from going through a third party connection. FXCM clients using ZuluTrade and Tradency have not been impacted during this entire period.
  • #3,698
  • Jun 6, 2013 1:21pm Jun 6, 2013 1:21pm
Hello Jason

I uninstalled and downloaded Trade Station again but I am still getting the same error message. I will just have to give that support line a call here in a day or so.

Thank you for your help though
  • #3,699
  • Jun 6, 2013 2:29pm Jun 6, 2013 2:29pm
Quoting crottsinabox
Hello Jason I uninstalled and downloaded Trade Station again but I am still getting the same error message. I will just have to give that support line a call here in a day or so. Thank you for your help though
Have you tried logging into Trading Station Web?
  • #3,700
  • Jun 6, 2013 2:43pm Jun 6, 2013 2:43pm
Quoting Jason Rogers
{quote} Have you tried logging into Trading Station Web?

Just tried it. First time I got an error message. Tried it again and it logged in
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