Metatrader 4 problem

Hi everyone,

I am encountering issues with my metatrader 4 programs. I have a platform from FxPro, which just crashes and freezes and does not respond to anything after I close and reload it, so I cannot close my computer or my saved templates would all be gone and I would have to reinstall it. Same goes with my FXCM platform which I use for a 5 minute graph, it just freezes, and for the FXCM platform it doesn't even work after I reinstall it, so my MT4 programs just keep crashing for no reason.

Any tips on fixing this?

What does the broker say? They should be on top of problems like this. However if it is an isolated problem, it is hard to diagnose.

have you tried installing on another computer ?

Unfortunately, I don't have another computer available just yet.

you have to give more details about your computer, what os, where you are installing etc.

Windows 8, i5 2.7 GHZ Quad core, 8 GB ram, Navidia Geforce video card. So I believe the computer should be fine

I'm installing it at program files and the other program files file which they initially installed it to.

when you get the prompt to install into program files, change to something like C:\Metatrader\FxPro

try this & see if it works.

Thanks I'll give that a go tonight, thank you very much

Hi Cloudstr1f3r,

You mentioned that reinstalling FXCM's MT4 platform did not work for you. I would suggest that you try installing the platform into a different folder. You can name your new destination folder when running the installation file as shown below.

http://img46.imageshack.us/img46/189...l2013may23.png

If you still have difficulty, please call our live customer service anytime 24 hours a day using one of our international toll-free numbers.

Jason