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  • #2,181
  • Apr 15, 2013 3:27pm Apr 15, 2013 3:27pm
Thanks for beta-testing with Pepperstone.
  • #2,182
  • Apr 16, 2013 4:59am Apr 16, 2013 4:59am
I'm also trying the Edge03 server, it doesn't have the freezes issue anymore. I'm also using Armada Markets and their execution is so much faster. 95% of the time I get the price I click, on pepper not so. They should have a server in London/Europe.
  • #2,183
  • Apr 16, 2013 11:01am Apr 16, 2013 11:01am
Quoting shrike
Thanks for beta-testing with Pepperstone.
You're welcome.
  • #2,184
  • Apr 22, 2013 9:30am Apr 22, 2013 9:30am
is there any body facing problem with "no connection" in edge 03 server. i am really fedup now. once we trying to place order its saying please wait, for long time after that saying "no connection" then we have to restart terminal. My internet connection is high speed. While chatting they saying nobody compliant such a issue with edge 03.
  • #2,185
  • Apr 24, 2013 7:57am Apr 24, 2013 7:57am
Anyone can withdraw money from Pepperstone, until now ?
Keep learning until you die :-)
  • #2,186
  • Apr 24, 2013 8:54am Apr 24, 2013 8:54am
Quoting trihhnguyen
Anyone can withdraw money from Pepperstone, until now ?
What do you mean by "until now"? As far as I am aware, no one has had any problems withdrawing from Pepperstone.
  • #2,187
  • Apr 24, 2013 8:06pm Apr 24, 2013 8:06pm
Quoting TheMaxx
{quote} What do you mean by "until now"? As far as I am aware, no one has had any problems withdrawing from Pepperstone.
Never had any problems, last withdrawal for me was processed on the 14th (or, monday on the 15th Aussie time.) Went through fine.

At this point, I've done ~7 withdrawals since starting with Pepper, not once was there an issue.
FXGears.com
  • #2,188
  • Apr 24, 2013 8:16pm Apr 24, 2013 8:16pm
I got an email from Pepper recently about them operating in a AAA rated economy (Australia) and being in a very financially secure environment.. but I think that was more about showing some strength after what happened in Cyprus (which Pepper has never been related to.)

Anyway.. I think most others got that email, so no news there.

As for new stuff though, I have noticed two things:

Gold spreads seem tighter lately (can someone who trades gold confirm? I'm not a gold bug myself, I'm only going by memory.)

Transferring funds between accounts, even between different account currencies, is now instantaneous. They even made some colourful buttons for the feature in the client panel. This is awesome, no more filling out a request forum and waiting 1-2 days!

(I'm actually quite happy about the instant account transfer part, since I've been thinking I'd like to open an account in another currency and shift money around based on long term views on currency value. Unlike 1:1 leveraged positions, there's no swap doing it this way and I don't have to work around a long term order when I'm clicking about and scalping. Now only if Pepper would pay deposit interest *dreams*)
FXGears.com
  • #2,189
  • Apr 25, 2013 3:34am Apr 25, 2013 3:34am
Quoting Jack_Larkin
Transferring funds between accounts, even between different account currencies, is now instantaneous. They even made some colourful buttons for the feature in the client panel. This is awesome, no more filling out a request forum and waiting 1-2 days! (I'm actually quite happy about the instant account transfer part, since I've been thinking I'd like to open an account in another currency and shift money around based on long term views on currency value. Unlike 1:1 leveraged positions, there's no swap doing it this way and I don't have to work...
Excellent, thank you for the heads up.
  • #2,190
  • Apr 29, 2013 5:52pm Apr 29, 2013 5:52pm
Wow, Pepper is really making a point to show their banking is secure.

http://i.imgur.com/3wTA6jR.png

Just noticed this from here:

https://pepperstone.com/company-prof...-licensing.php
FXGears.com
  • #2,191
  • Apr 29, 2013 8:45pm Apr 29, 2013 8:45pm
guys, need some info

im from the philippines and i tried to withdraw $200, it's more like a refund since withdrawal took place 60 days after i fund the account. everything is in place, same card withdrawal. its a mastercard debit.

however, after a week, still no funds on my debit account. i contacted the bank and they said that there is no deposit notification or any transaction from pepperstone. i've yet to receive a reply from pepperstone as im writing this.

was just hoping for any info. if you guys have encountered issues with withdrawals with them and the likes. if there was a delay, how long the delay was, etc.


thanks
  • #2,192
  • Edited 10:04pm Apr 29, 2013 9:48pm | Edited 10:04pm
Quoting mike_g
guys, need some info im from the philippines and i tried to withdraw $200, it's more like a refund since withdrawal took place 60 days after i fund the account. everything is in place, same card withdrawal. its a mastercard debit. however, after a week, still no funds on my debit account. i contacted the bank and they said that there is no deposit notification or any transaction from pepperstone. i've yet to receive a reply from pepperstone as im writing this. was just hoping for any info. if you guys have encountered issues with withdrawals with...
When you withdrawal, you fill out a forum online (from the client panel, or https://pepperstone.com/clients/withdrawal.php) that generates an email which is then sent to the email address registered with the account. This email must then be forwarded, by you, to the withdrawal@pepperstone address given in the email instructions before Pepper can process it. If you don't do that last step, nothing happens, since it is to ensure the owner of the account requested the withdrawal.

If you've done this process, you've basically created your own paper trail to document the withdrawal; Pepper confirms the details to you via email based on what you filled out online, and you submit that back to their withdrawals department for processing (getting time stamps all along the way since it's via email.) Later you'd get a receipt once it's processed (usually within an Australian business day or two in my experience.)

If you missed a step (like forwarding the generated emailed request to their withdrawals department,) or need clarification on the process, jump on their chat support and a Pepper rep can walk you through it step by step, and can even confirm the details were received on their end.

I usually use the CC withdrawal method so I've done this a few times now, it's easy as pie.
FXGears.com
  • #2,193
  • Apr 30, 2013 1:59am Apr 30, 2013 1:59am
thanks @Jack_Larkin

yes, i followed that instructions and received a transaction receipt afterwards. anyways, just to update. my bank said that they didn't received anything from pepperstone, so i then emailed pepperstone. they were kind enough to contact the bank and get the process going. that's very good service from pepperstone. now the end part is, it's my bank that's actually causing the delay for some reason.
  • #2,194
  • Apr 30, 2013 8:13am Apr 30, 2013 8:13am
Quoting mike_g
thanks @Jack_Larkin yes, i followed that instructions and received a transaction receipt afterwards. anyways, just to update. my bank said that they didn't received anything from pepperstone, so i then emailed pepperstone. they were kind enough to contact the bank and get the process going. that's very good service from pepperstone. now the end part is, it's my bank that's actually causing the delay for some reason.
Ah, good. I've helped a few in the past that submitted the request form online but didn't forward the email it generated since they assumed the process was complete without reading the instructions, and your first message made it seem as if you got no receipt or word from Pepper, so I figured you might have made the same error.

Let us know how it goes for you. Not every bank is the same, and sometimes it takes a while for a bank to 'post'' the transaction to your account for things like a 'refund'. The key is the transaction receipt from Pepper, it will confirm both the account that was credited and the merchant terminal transaction ID, the banks can't deny it after that, so they gotta track down what happened on their end.

In any case, never be afraid to jump on Pepper's support chat. The reps are actually useful and not just there for sales tasks... they can actually help with stuff like this and I've found them to be quite competent.
FXGears.com
  • #2,195
  • Apr 30, 2013 11:36pm Apr 30, 2013 11:36pm
Yeah right, slippage 20 pips. I'm done

http://vangsaigon.com/iUpload/images/0501201311.png

The point is, i trade multiple broker and i see your broker is the only one down to 83.085

Alpari NZ
http://vangsaigon.com/iUpload/images/050120jwj.png

Pepperstone
http://vangsaigon.com/iUpload/images/050120utu.png
  • #2,196
  • Apr 30, 2013 11:54pm Apr 30, 2013 11:54pm
Quoting love.l0ve
Yeah right, slippage 20 pips. I'm done {image} The point is, i trade multiple broker and i see your broker is the only one down to 83.085 Alpari NZ {image} Pepperstone {image}
So Alpari NZ didnt trade lower than 83.20 then ?

Gee you would be annoyed if you had a buy order below there wouldn't you ?

I have it lower than 83.20 from another broker from that time period too.

Whats Alpari's NZ up to ?
  • #2,197
  • May 1, 2013 1:29am May 1, 2013 1:29am
Quoting lasty
{quote} So Alpari NZ didnt trade lower than 83.20 then ? Gee you would be annoyed if you had a buy order below there wouldn't you ? I have it lower than 83.20 from another broker from that time period too. Whats Alpari's NZ up to ?
What do you mean?
And proof? Your "another broker"?
  • #2,198
  • May 1, 2013 2:10am May 1, 2013 2:10am
Quoting love.l0ve
{quote} What do you mean? And proof? Your "another broker"?
Well if another punter had a buying interest with ALPARI NZ then they wouldnt have been filled below 83.20 would they?
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  • #2,199
  • May 1, 2013 2:21am May 1, 2013 2:21am
Quoting lasty
{quote} Well if another punter had a buying interest with ALPARI NZ then they wouldnt have been filled below 83.20 would they? {image}
Please, take a full picture like me. And clean your chart. Mark a price of that time
  • #2,200
  • May 1, 2013 5:54pm May 1, 2013 5:54pm
Quoting love.l0ve
{quote} Please, take a full picture like me. And clean your chart. Mark a price of that time
Here we are
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